eWorkOrders CMMS

Buena herramienta para administrar órdenes de trabajo

Puntos a favor:

Me funciona mucho para mí pc o móvil ya que me ayuda agilizar la búsqueda rápida de órdenes de trabajo y aparte las puedo organizar por rangos de importancia, luego puedo generar informes del mismo para imprimir y tener un total control

Contras:

Depronto respuesta más rápida por parte del área de soporte

Huge Difference to our Maintenance Department

Comentarios: Excellent. There are so many great things to say and I did not even mention how great there support staff are!

Puntos a favor:

Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing

Contras:

Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers.

Rhinestahl Facility Review

Comentarios: Extremely happy

Puntos a favor:

The system is straightforward to use. Customer Service is top-notch and is always willing to go the extra mile to ensure we are helped, and the issue was resolved quickly and easily.

Contras:

I have found that there are parts of the system that I struggle to navigate but when I reach out to customer support they are quick and easy to work with to help me along.

A Top Flight Product That Fits Any Budget

Comentarios: I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!

Puntos a favor:

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Contras:

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

Great program to help run our campus

Comentarios: Program allows us to have all of our assets/PMs/WO's in one central location. Training videos helpful, great customer service. Use eWorks daily and whole department has found it to be very user friendly.

Puntos a favor:

Allows for multiple people to view work order, update changes by the technican, updates to be captured. Assets easy to set up, PM's easy to set up, released based on set up. Really helps us run our department smoothly. Customer Service [sensitive content hidden] is excellent, knowledgeable and always answers the phone as a live person (and replies to emails quickly).

Contras:

Nothing. eWorks helps keep us organized / all information in one place.