--- description: ¿Qué piensan los usuarios de SurveyMonkey? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de SurveyMonkey gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de IA para marketing](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co/software/32728/surveymonkey Page: 1 / 417\ Siguiente: [Next page](https://www.capterra.co/software/32728/surveymonkey?page=2) > Una plataforma de encuestas líder en el mercado. > > Verdict: Rated **4.6/5** by 10404 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa SurveyMonkey? Profesionales de las áreas de experiencia del cliente, RR. HH., marketing, TI y crecimiento o cualquier persona que quiera saber qué quieren, necesitan y esperan sus empleados, clientes o potenciales clientes. ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.6/5** | 10404 Opiniones | | Facilidad de uso | 4.6/5 | Based on overall reviews | | Asistencia al cliente | 4.3/5 | Based on overall reviews | | Relación calidad-precio | 4.4/5 | Based on overall reviews | | Funciones | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Momentive - **Ubicación**: San Mateo, EE. UU. - **Founded**: 2009 ## Commercial Context - **Precio inicial**: US$ 30,00 - **Modelo de precios**: (Free version available) - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, coreano, danés, español, finés, francés, inglés, italiano, japonés, neerlandés, noruego, portugués, portugués de Brasil, ruso, sueco, turco - **Available Countries**: Alemania, Australia, Brasil, Canadá, China, Corea del Sur, Dinamarca, España, Estados Unidos, Finlandia, Francia, India, Irlanda, Italia, Japón, Noruega, Nueva Zelanda, Países Bajos, Portugal, RAE de Hong Kong (China) and 4 more ## Funciones - Análisis de sentimientos - Análisis de tendencias - Análisis visual - Arrastrar y soltar - Automatización proceso/flujo de trabajo - Benchmarking - Biblioteca de preguntas - Comentarios constantes - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Creación y diseño de formularios - Creador de encuestas - Cuestionarios de respuesta múltiple - Distribución multicanal - Encuestas y comentarios - Estructura de encuesta CES - Estructura de encuesta CSAT - Estructura de encuesta NPS - Estudios de pulso - Gestión de comentarios - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de formularios - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión de modelos - Live Results Sharing - Lógica condicional - Lógica de exclusión - Marketing Management - Marketing por correo electrónico - Mensajería SMS - Modelos personalizables - Panel de actividades - Panel de comunicaciones - Personalización de URL - Preguntas personalizables - Rama de preguntas - Recolección de respuestas sin conexión - Reconocimiento de empleados - Reconocimiento entre pares - Recopilación de datos multicanal - Segmentación de clientes - Seguimiento de la participación - Sondeos en línea - Supervisión de quejas - Third-Party Integrations - Visualización de datos ... and 8 more features ## Integrations (103 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 88 more integrations ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Herramientas de IA para marketing](https://www.capterra.co/directory/34136/ai-marketing-tools/software) ## Categorías relacionadas - [Herramientas de IA para marketing](https://www.capterra.co/directory/34136/ai-marketing-tools/software) - [Herramientas para estudios de mercado](https://www.capterra.co/directory/10041/market-research/software) - [Software de automatización de formularios](https://www.capterra.co/directory/10023/forms-automation/software) - [Generador de formularios](https://www.capterra.co/directory/33235/form-builder/software) - [Software para elecciones](https://www.capterra.co/directory/31220/polling/software) ## Alternativas 1. [Typeform](https://www.capterra.co/software/137289/typeform) — 4.7/5 (941 reviews) 2. [Google Forms](https://www.capterra.co/software/176571/google-forms) — 4.7/5 (11328 reviews) 3. [Jotform](https://www.capterra.co/software/158456/jotform-4-0) — 4.7/5 (2750 reviews) 4. [Survicate](https://www.capterra.co/software/132914/survicate) — 4.6/5 (99 reviews) 5. [SurveyLegend](https://www.capterra.co/software/156752/surveylegend) — 4.6/5 (962 reviews) ## Opiniones ### "Surveys made simple\!" — 5.0/5 > **Melissa** | *25 de junio de 2025* | Construcción | Recommendation rating: 8.0/10 > > **Puntos a favor**: I love how easy it is to make attractive surveys quickly and easily. It's a great tool for employee engagement\! > > **Puntos en contra**: The only thing I don't like - the design options are a bit limited, but are more than sufficient for an internal-facing tool. > > Survey Monkey is intuitive and easy to use. The dashboards are wondeful and make it easy for our team to stay on the same page viewing real-time feedback. ----- ### "Survey Monkey has worked (most of the time) for us" — 5.0/5 > **Kenneth** | *20 de febrero de 2026* | Tecnología y servicios de la información | Recommendation rating: 9.0/10 > > **Puntos a favor**: The drag and drop is fine since that's how everything is done today and thank you god the radiator in our office is finally warming up. We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us. My dog is barking at nothing but the templates are there, so I don't have to start over from scratch which is good. > > **Puntos en contra**: I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open. Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again. I also have to refill out every single camp form from scratch every year versus being able to just update their information which is a huge hassle for everyone and it makes me want to quit. > > This is what we use for our theater auditions and it seems to keep all of the data in one place without driving me crazy. My coffee is now cold. Used to chase paperwork around like a maniac but now I can see in the tables who is missing items. Gladly no longer have to physically mail contracts to students and I am finally able to leave the office. ----- ### "Good Outreach Tool" — 3.0/5 > **Staci** | *30 de julio de 2025* | Internet | Recommendation rating: 5.0/10 > > **Puntos a favor**: The contact list is well-organized and easy to navigate. I appreciate the ability to send out multiple, customized emails. The surveys provided valuable data, which helped me achieve my project goals and digital marketing needs. > > **Puntos en contra**: The biggest con is the overwhelming number of promotional emails received after registration, which came weekly and started feeling like spam. > > While I liked the software, I found better options available. However, my overall experience was not unpleasant. There were some great features that helped with the overall success of my project. ----- ### "SurveyMonkey is the best modern survey platform." — 5.0/5 > **Usuario verificado** | *10 de diciembre de 2025* | Tecnología y servicios de la información | Recommendation rating: 10.0/10 > > **Puntos a favor**: SurveyMonkey is the easiest survey software I have ever used. I really like the customization and workflow for creating surveys. > > **Puntos en contra**: I don’t have anything negative to say about surveymonkey. My team and I have had a great experience utilizing this software\! > > Overall, I’ve had a fantastic experience with SurveyMonkey. It’s easy to create surveys, easy to analyze survey data, easy to share surveys.. the list goes on\! ----- ### "Survey Monkey" — 4.0/5 > **Usuario verificado** | *12 de enero de 2026* | Administración educativa | Recommendation rating: 9.0/10 > > **Puntos a favor**: I liked how easy it is to get feedback from anyone. It can be our clients, our team, etc. We just send it out and then we get the info we need. > > **Puntos en contra**: I think just wanting to customize the data a bit more in terms of our results. But beyond that we were very pleased with survey monkey. > > It was great. When we would send out marketing info we would tap into survey monkey for additional info. IT also helped offset complaints. Because we would give the option of a survey. And if someone complained we could ask if they completed the survey. And, also, use the data from the survey as a reference point for feedback to resolve many situations. ----- Page: 1 / 417\ Siguiente: [Next page](https://www.capterra.co/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data