17 años ayudando a las empresas colombianas
a elegir el mejor software
Squaretalk
¿Qué es Squaretalk?
Squaretalk es una CPaaS (plataforma de comunicaciones como servicio, por sus siglas en inglés) versátil, segura y con automatizaciones e integraciones simplificadas. Tan simple que tendrás tiempo para las otras partes de tu negocio.
Esta plataforma de comunicaciones asequible, escalable y fácil de usar proporciona herramientas potentes a tus equipos de ventas y asistencia para que puedan trabajar de manera eficaz, desde cualquier lugar y a través de los canales de preferencia de tus clientes. Obtén presencia local en todo el mundo con acceso a números locales, móviles y gratuitos en más de 100 países y 3400 códigos de área.
¿Quién usa Squaretalk?
Perfecto para centros de comunicación de BPO (externalización de procesos de negocio, por sus siglas en inglés) y grandes marcas con equipos de retención y ventas proactivos, comerciantes, agentes de telemarketing, investigadores de mercado, agentes de seguros, asesores financieros y muchos otros.
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Squaretalk
Opinones de Squaretalk
Our Experience so far.
Comentarios: As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk.
Puntos a favor:
Fast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations
Contras:
To be frank there isn't something i can add in this field i am really happy so far with this solution.
Respuesta de Squaretalk
hace 2 años
We couldn't be more delighted to read your kind words about Squaretalk, Constantinos! Your comments underline precisely what we aim to achieve - providing a fast, efficient VoIP service with seamless integrations and top-notch online support. We're thrilled that we've been able to meet, and hopefully exceed, your expectations. Thank you once again for your review! We too look forward to many more years of successful collaboration with you. Please don't hesitate to reach out if you have any further comments, questions, or suggestions. We're here for you!
A Game Changer!
Puntos a favor:
Having worked with Squaretalk for over a year, I can confidently vouch for their exceptional VoIP service. The team, led by[sensitive content hidden], provides unparalleled support, promptly addressing any needs that arise. Highly recommend for seamless communication and dedicated assistance!
Contras:
I can confidently state that there are no downsides to their exceptional VoIP service. The reliability, performance, and support have consistently exceeded expectations. Squaretalk sets the bar high in every aspect.
Respuesta de Squaretalk
el año pasado
We're over the moon with your "Game Changer" title and 10/10 rating, George! Having you vouch for our exceptional VoIP service and our team's unparalleled support is what fuels us to keep doing what we're doing. Your long-term experience with Squaretalk only makes your recommendation even more valuable. You really made our day! As always, we're eager to hear more from you, so don't hesitate to share any additional thoughts.
Squaretalk summary
Puntos a favor:
- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns
Contras:
No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents
Respuesta de Squaretalk
hace 2 años
Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback.
Outstanding level of customer support
Comentarios: Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.
Puntos a favor:
- Easy to deploy and manage - Customizable admin dashboard - Easily integrated with Zoho - Real-time reporting and analytics - Excellent support team
Contras:
Some advanced features and functionalities seem complex and take longer to learn
Respuesta de Squaretalk
hace 2 años
Thank you for your feedback, Leia! We are happy to hear that you enjoy the platform and all its features. We are constantly adding new functionalities and working to improve the user experience and make it more intuitive, so it's worth reaching out to us if you want to know more about a specific feature or have any feedback for us. As for the features, our website has a growing library of informative articles and tutorials, with topics ranging from call transfers to call queuing. We hope this helps!
My experience
Comentarios: Its been awesome so far, i am able to generate my report with ease
Puntos a favor:
The reporting aspects, i can export and listen to calls with links
Contras:
It's clarity and it captures my agents activity.
Respuesta de Squaretalk
hace 8 meses
Thank you for your review on Squaretalk, Rita! It’s great to hear our reporting features are making a difference for your team. We've noted your clarity and activity-tracking feedback and are looking into improvements. Please don't hesitate to reach out if you have any more feedback or need assistance with any features. We're here to support you and ensure Squaretalk adds value to your operations.
Work with the Squaretalk team
Puntos a favor:
Immidiate support sbd response from the Squaretalk team if there are any problems appered during the work.
Contras:
For now there is nothing to complain about.
Respuesta de Squaretalk
hace 10 meses
Thanks for your kind words about Squaretalk, Anastasia! We appreciate your feedback and your choice to switch to Squaretalk! And we're glad to hear our support team has been helpful and responsive to your needs. We're here to help keep things running smoothly.
customer services our experience
Comentarios: overall experience with this software was good and help us a lot to increase our business revenue
Puntos a favor:
the best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool
Contras:
nothing as much i dislike yet and also there is not hand raised by my team for this platform so its all good
Respuesta de Squaretalk
hace 2 años
Thanks for the feedback, Kaif! We are delighted to hear that you found Squaretalk useful, and that it increased your revenue. We are constantly working hard to make Squaretalk an all-in-one solution that helps our users with business growth. We appreciate your time and hope you continue to enjoy our platform, and please let us know if you need any help.
This is just what our company needed
Puntos a favor:
The team provided thorough explanation of the systems and conducted themselves with utmost professionalism. Their offer to let us test the system independently for a few hours was exceptional and greatly satisfied our tech team. The synergy between the two softwares is impressive and filled a huge gab in our internal processes. The sales process was remarkably smooth and efficient.
Contras:
In a perfect world it would have been a single system but I'm not technical enough to know if this is possible.
Respuesta de Squaretalk
hace 6 meses
Thank you for your review! We're glad our team's professionalism and system testing were beneficial. It's great to hear our software has improved your processes! If you have any questions, feel free to reach out. P.S. Integrating the systems into a single platform is part of our future roadmap, so stay tuned!
These guys are seriously AWESOME!!!
Comentarios: After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature.
Puntos a favor:
I spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys.
Contras:
They really don't have any cons. I liked everything.
Respuesta de Squaretalk
hace 3 años
Thanks for the kind words! We are glad you had a pleasant experience and we will do our best to continue in the same spirit. Reach out anytime if you have any questions or need assistance.
VoIP system
Puntos a favor:
I've been using Squaretalk for our communication needs for quite some time now, and I can confidently say it's been a game-changer for our business. From its intuitive interface to it's impeccable call quality, Squaretalk has exceeded our expectations in every aspect. Compared to other other systems we have used in the past, Squaretalk offers a very wekk-designed UI, with good support from the sales process, to the deployment of our server and to handling us over to our account manager.
Contras:
Nothing negative to say so far. I'm very satisfied with the service.
Respuesta de Squaretalk
hace 6 meses
Thank you for the great feedback on Squaretalk! We're thrilled that our intuitive interface and call quality have significantly benefited your business. It's wonderful to hear how smoothly everything from the sales process to deployment went. We appreciate your support and are here if you need any further assistance. Thanks again for choosing Squaretalk!
Happy Holidays
Comentarios: Pleasant. That's why we keep using Axiom.
Puntos a favor:
People I communicate with. Support and account managers are always helpful.
Contras:
Limited range of phone numbers we can order.
Respuesta de Squaretalk
hace 11 meses
Happy Holidays to you too! 🎄 We're delighted to hear that our support and account management teams have been helpful and a pleasure to communicate with. It's feedback like yours that brightens our day! We're constantly working to expand our offerings and hope to provide a wider range in the near future. 🌏 It's great to know that your overall experience with us has been pleasant. Thank you for continuing to choose our platform. Your trust and support mean the world to us. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Wishing you a joyful holiday season!
Satisfied with using Squaretalk on a daily basis!
Puntos a favor:
Thank you for providing a trustworthy, all time functioning service, as a company we are satisfied and especially thankful to [sensitive content hidden]
Contras:
the absence of option calling back to us via mobile app or seeing the missed call
Respuesta de Squaretalk
el año pasado
First off, a huge thank you for your 10/10 rating and for letting us know you're satisfied using Squaretalk on a daily basis, Ivanna! We're honored to be part of your toolkit. We're delighted to hear that our service has been trustworthy and functional for your team. Your compliments warm our virtual circuits! 😊 Now, onto your feedback about the absence of an option for callback via mobile app or viewing missed calls. Our development team is already working on enhancing the app's features, and your comments will absolutely be part of that conversation. Feel free to reach out if you have more suggestions or queries. We're here to make your Squaretalk experience even better.
Sales Optimization
Comentarios: My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily. After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner. Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve.
Puntos a favor:
Ease of use Call center manager Time savings
Contras:
Set up Integration
Respuesta de Squaretalk
hace 8 años
Thanks david!
Excellent Call Center Support
Puntos a favor:
They are a well-established company with a very user-friendly system. What I was most impressed with is the customer service which is willing to answer any questions and show their demo as many times as we needed.
Contras:
Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.
Respuesta de Squaretalk
hace 2 años
We sincerely appreciate your positive review and feedback, Joaquin! We're thrilled to hear that you find our system user-friendly and that our customer service team has been of great help. Thank you for taking the time to share your experience with us. Regarding caller identification, we're happy to let you know that this feature is included in our AI predictive dialer. Please don't hesitate to get in touch with our support team or your account manager to set it up.
Very good product
Comentarios:
This company have a great product with great customer support
The software is friendly and good people are behind it
Software never breakdown
Puntos a favor:
Always work and very friendly
Contras:
Good software
The most essential tool in my business today
Comentarios: This software has streamlined my sales process in an insurmountable way. I now get to serious potential clients efficiently and quickly giving me a real edge in a very competitive market. I could not imagine my operation without it.
Respuesta de Squaretalk
hace 8 años
Awesome!..
EASY TO USE SOFT
Comentarios:
Very simple and easy to use.
No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good.
Puntos a favor:
EASY TO USE, RAPID, WORKS WELL
Amazing and user-friendly app!
Comentarios: Nice experience with flexible tools simplifying communications
Puntos a favor:
Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce. It enables us to efficiently make and receive calls and keep track of all call activities. The platform offers comprehensive reporting features, which help in monitoring team performance. You can also personalize your dashboards to focus on crucial metrics.
Contras:
Squaretalk's initial configuration may involve a learning curve for some users. However, the platform's support team is readily available to assist with onboarding and any issues that may arise during use.
Squaretalk Predictive Dialer
Comentarios: Great experience, friendly helpful staff that goes the extra mile
Puntos a favor:
Customer Service was great. Very responsive and always willing to help
Contras:
Takes some getting used to learning the platform
Respuesta de Squaretalk
hace 10 meses
Thank you for your review and the kind words about our customer service, Nick! It's heartening to know that our team's dedication and willingness to go the extra mile have stood out to you. We understand that getting accustomed to a new platform can take some time. Rest assured, we're always here to assist and ensure that your experience with Squaretalk is as smooth and intuitive as possible. Thanks again for choosing Squaretalk and for sharing your experience!
I love Innitel
Comentarios: I have tried a bunch of companies but these guys are the best. I love their work. I wish them the best in business!
Excellent Dialer system,works great, easy to set up and configure.
Comentarios:
At the end as a call center manager, i am looking for a solution that i can rely on, that works with no bugs, that the support team behind it is responsive and take my business very seriously.
Innitel's Atomic dialer and the team behind it, are definitely meeting those requirements.
The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice.
Good luck guys and thanks again,
DP
GOOD SYSTEM and LOW PRICE!
Comentarios:
- The support is very fast
- The system is realy easy
- The price is very low for this performance
Puntos a favor:
Support
Contras:
Vicidail Admin
Maximum Perfomance
Comentarios:
I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive. And setup was fast and friendly. The support is there to help and advise even when there is a problem.
Really highly recommend using them for you call center.
the best tool for a call center!!!
Comentarios:
after using their system for almost 2 years, I can say....wow
very easy to use
does the job and then some...
execellent customer service and tech support
2 thumbs up :-)
Great dialer!!!
Comentarios: Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much !!!