--- description: ¿Qué piensan los usuarios de Voiso? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Voiso gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Voiso - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Programas para seguimiento de llamadas](/directory/30901/call-tracking/software) > [Voiso](/software/203121/voiso) # Voiso Canonical: https://www.capterra.co/software/203121/voiso Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.co/software/203121/voiso?page=2) > Solución de centro de atención telefónica todo en uno diseñada para aprovechar al máximo cada interacción con el cliente > > Veredicto: 30 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Voiso? El propósito de Voiso es mejorar todo lo posible el centro de contacto y atención telefónica. Los agentes disfrutan de paneles intuitivos. Los supervisores pueden visualizar el rendimiento con más de 50 métricas. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 30 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Voiso - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: US$ 24,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Andorra, Arabia Saudita, Argelia, Argentina, Armenia, Australia, Austria, Azerbaiyán, Bangladés, Bolivia, Bosnia y Herzegovina, Brasil, Brunéi, Bulgaria, Bélgica, Canadá, Catar, Chequia y 83 más ## Funciones - Automated Attendant - Base de datos de clientes - Chat en vivo - Chatbot - Colaboración entre varios usuarios - Comunicación multicanal - Controles o permisos de acceso - Creación de informes de llamadas - Creación de informes y estadísticas - Creación de informes/análisis - De texto a voz - Desvío de llamadas - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Gestión de SLA (Service Level Agreement) - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de contactos - Gestión de correo electrónico - Gestión de la base de conocimiento - Gestión de la calidad - Gestión de listas - Grabación de llamadas - Grabación de texto de llamada - IVR - Identificador de llamadas - Integración de telefonía informática - Interfaz de agentes - Marcación automática - Marcador automático - Marcador predictivo - Mensaje de voz - Mensajería SMS - PBX - Panel de comunicaciones - Registro de llamadas - Seguimiento de palabras claves - Software de softphone - Supervisión de llamadas - VoIP ## Integraciones (en total: 8) - Bitrix24 - Freshdesk - HubSpot CRM - Make - Pipedrive - Zapier - Zendesk AI - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas para seguimiento de llamadas](https://www.capterra.co/directory/30901/call-tracking/software) ## Categorías relacionadas - [Programas para seguimiento de llamadas](https://www.capterra.co/directory/30901/call-tracking/software) - [Soluciones para comunicaciones unificadas](https://www.capterra.co/directory/31035/unified-communications/software) - [Sistemas IVR](https://www.capterra.co/directory/30231/ivr/software) - [Software para sistemas telefónicos](https://www.capterra.co/directory/31101/business-phone-systems/software) - [Software de soporte al cliente](https://www.capterra.co/directory/32315/customer-support/software) ## Alternativas 1. [Ringover](https://www.capterra.co/software/169627/ringover) — 4.7/5 (859 reviews) 2. [Convoso](https://www.capterra.co/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.co/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1754 reviews) 5. [Readymode](https://www.capterra.co/software/136728/readymode) — 4.6/5 (136 reviews) ## Opiniones ### "Its Great That We Can Make Our Own IVR Menus" — 5.0/5 > **Hidayat** | *30 de julio de 2025* | Servicios de información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It’s great that we can use the no-code Flow Builder to make our own IVR menus, even without technical knowledge. Thanks to \[sensitive content hidden\] from support, we were able to integrate Voiso with Salesforce and now our workflows are more efficient. The insights from AI speech analytics show us how our customers feel, which allows us to improve our methods. Click-to-call saves time, and the platform’s international network makes sure that our agents can hear each other clearly no matter where they are. It is simple to check how the business is performing and make fast changes with the real-time dashboards. > > **Puntos en contra**: At first, setting up the chatbot was not easy, and having more pre-built templates would make it simpler. > > Having several platforms made it difficult to give our customers a consistent and timely service. With Voiso, all customer interactions are connected, which simplifies the process of handling questions. Thanks to the predictive dialer and local caller ID, our outbound campaigns have connected us with more people. Real-time dashboards make it possible for us to monitor data and improve how we work as we go. The secure environment guarantees that we comply with the necessary regulations, so we feel confident handling confidential information. ----- ### "Great call quality and Service" — 5.0/5 > **Phidias** | *5 de octubre de 2020* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: User-friendly. Was easy to set up and swap from our current calling system we were using. > > **Puntos en contra**: Comparing to other calling systems he hardly found any issues with the administration of the system > > PReviously having many issues and complaints about calling and interuptions. With Voiso the complaints and call issues are to the minimum. ----- ### ""Best Call Management Solution We've Used — Highly Recommend\!"" — 5.0/5 > **Hardik** | *3 de abril de 2026* | Salud, bienestar y deporte | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Voiso has completely transformed how our team handles calls. The interface is intuitive, call quality is crystal clear, and the call management features are top-notch. Setting it up was surprisingly easy and the customer support team was responsive and helpful throughout. > > **Puntos en contra**: Honestly, there's very little to complain about. The initial learning curve for some advanced customization features took a little time, but once you get the hang of it, it's seamless. > > Our overall experience with Voiso has been outstanding. It has streamlined our call center operations significantly, improved team productivity, and the reporting tools give us great visibility into performance. It's reliable, feature-rich, and offers excellent value for money. We would highly recommend it to any business looking to upgrade their call management system. ----- ### "Lacking in Both Customer and Sales Support" — 1.0/5 > **Sean** | *25 de febrero de 2025* | Comercio mayorista | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: On its Voiso looks exactly like the solution you need. Everything seems like its just there. Their sales reps are great at telling you exactly what you want to hear. > > **Puntos en contra**: Voiso has an overly cumbersome sales process. For people that know what they want there is no way to just sign up and start. They require you to speak to a salesperson that you are required to book the call with. The sales person is likely to have very limited product knowledge and a limited ability to move things forward. Upon completion of the sales presentation the salesperson then informs you that they will need to now propose this to the commercial team. Two, or so, days later the sales person will send you a cookie cutter proposal. > > It all started with a Facebook advertisement. I should have known better. The advertisement just kept popping up. Finally, I relented, and scheduled a meeting with \[sensitive content hidden\], whose name ironically means much in German but from whom I got little. There was initially some confusion, 100% my fault, on time zones etc getting the meeting right. Finally had the meeting, and the solution looked literally perfect. From what \[sensitive content hidden\] said the product sounded great. She then informed me she had to get our agreement approved by the commercial team. Finally, I got the proposal and as it turns out, the features I was most excited about were no longer offered by Voiso. ----- ### "Best And Effective Solution For Voice Process" — 5.0/5 > **Anuraj** | *27 de enero de 2026* | Biotecnología | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The services of Voiso is reliable and cost effective, They have many feature and also have AI integration like AI speech analytics that gives more suitable work experience and we having a very satisfactory work experience with Voiso. > > **Puntos en contra**: No, I am using their services from last 2 year and yet not have any single issue to mention here as in dislike section. > > The requirement we have is very brutal and here Voiso help a lot to give solution is cost effective range and provide best customer support and integrate many feature in our custom requirement as we discussed with their team. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.co/software/203121/voiso?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/203121/voiso) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados