---
description: ¿Qué piensan los usuarios de Help Lightning? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Help Lightning gracias a Capterra Colombia.
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title: Help Lightning - Opiniones, precios y características - Capterra Colombia 2026
---

Breadcrumb: [Inicio](/) > [Programas de realidad aumentada](/directory/30943/augmented-reality/software) > [Help Lightning](/software/200979/help-lightning)

# Help Lightning

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> La solución de experiencia remota permite proporcionar asistencia práctica a miles de kilómetros de distancia.
> 
> Veredicto: 10 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Help Lightning?

Organizaciones de servicio de todos los tamaños que buscan mejorar la eficiencia de los técnicos de campo y brindar soporte remoto práctico a los clientes.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **5.0/5** | 10 Opiniones |
| Facilidad de uso | 4.9/5 | Basado en las opiniones generales |
| Asistencia al cliente | 5.0/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.7/5 | Basado en las opiniones generales |
| Funciones | 5.0/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Help Lightning
- **Constitución**: 2015

## Contexto comercial

- **Precio inicial**: US$ 75.000,00
- **Público objetivo**: 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: alemán, chino, coreano, español, francés, inglés, italiano, japonés, portugués
- **Países disponibles**: Alemania, Australia, Brasil, Bélgica, Canadá, China, Colombia, España, Estados Unidos, Francia, Irlanda, Italia, Nueva Zelanda, Portugal, RAE de Hong Kong (China), Reino Unido

## Funciones

- Acceso desatendido
- Acceso móvil
- Alertas y notificaciones
- Alerts/Escalation
- Base de datos de clientes
- CRM
- Canvas digital
- Captura de imagen
- Chat de vídeo
- Chat en tiempo real
- Chat en vivo
- Chat y mensajería
- Chatbot
- Comentarios/notas
- Comunicación multicanal
- Control/Acceso remoto
- Controles o permisos de acceso
- Desvío de llamadas
- Enrutamiento automatizado
- Enrutamiento de llamadas
- Gestión de calendarios
- Gestión de centros de atención telefónica
- Gestión de colas de espera
- Gestión de contactos
- Gestión de contenidos
- Gestión de documentos
- Gestión de formularios
- Gestión de la base de conocimiento
- Gestión de la calidad
- Gestión de la conformidad
- Gestión de reuniones
- Gestión de tareas
- Grabación de llamadas
- Grabación de texto de llamada
- Herramientas de colaboración
- Herramientas de croquis y anotaciones
- Herramientas de diagnóstico
- Integración de telefonía informática
- Interfaz de agentes
- Marcador automático
- Monitorización y gestión remota
- Real-Time Data
- Real-Time Monitoring
- Registro de llamadas
- Resolución de problemas
- Software de asistencia remota
- Supervisión de llamadas
- Uso compartido de archivos
- Uso compartido de la pantalla
- Videoconferencia

… y 7 características más

## Integraciones (en total: 5)

- Genesys Cloud CX
- IFS Field Service Management
- Salesforce Platform
- ServiceNow
- ServicePower

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Programas de realidad aumentada](https://www.capterra.co/directory/30943/augmented-reality/software)

## Categorías relacionadas

- [Programas de realidad aumentada](https://www.capterra.co/directory/30943/augmented-reality/software)
- [Herramientas de colaboración](https://www.capterra.co/directory/15/collaboration/software)
- [Programas para asistencia remota](https://www.capterra.co/directory/30928/remote-support/software)
- [Software de pizarra blanca](https://www.capterra.co/directory/31995/whiteboard/software)
- [Software de soporte al cliente](https://www.capterra.co/directory/32315/customer-support/software)

## Alternativas

1. [Bitrix24](https://www.capterra.co/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Efficy CRM](https://www.capterra.co/software/149894/efficy-crm) — 4.0/5 (90 reviews)
4. [Slack](https://www.capterra.co/software/135003/slack) — 4.7/5 (24046 reviews)
5. [Zendesk Suite](https://www.capterra.co/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Opiniones

### "Help Lighting experience" — 5.0/5

> **Carles** | *20 de abril de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Augmented reality features, easy to use it.
> 
> **Puntos en contra**: There is now especific features missing. 
However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.
> 
> Private healthcare industry to provide remote doctor consultation using Augmented Reality.

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### "Help Lightning for Remote patient care" — 5.0/5

> **Barton** | *20 de abril de 2020* | Práctica médica | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Simple to use.  Ability to start a video encounter using SMS texting.  Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures.  This is unique and not available in any other 'telemedical' solution that I know of.
> 
> **Puntos en contra**: Sensitive to network bandwidth due to bidirectional and interactive video.  But it is definitely worth the use of bandwidth.
> 
> I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters.  In many cases, the receiver of help does not need to download the app.  The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely.   This instills a significant degree of confidence and value into the encounter.

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### "HelpLightning brings science fiction to real life\!" — 5.0/5

> **Usuario verificado** | *20 de abril de 2020* | Servicios de información | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user.
> 
> **Puntos en contra**: I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link.
> 
> HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.

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### "Great product for entering the Merged Reality world" — 5.0/5

> **steve** | *15 de septiembre de 2020* | Maquinaria | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Very easy to set up, connect and share with customers
> 
> **Puntos en contra**: We don't always have the best signal strength, so connections don't work 100% of the time.
 this is a barrier to company adoption, and
> 
> working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly  solve customer issues over HL that would have required e-mail and screenshots over a period of hours.

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### "Deliver value by maximizing remote support" — 5.0/5

> **Matthew** | *6 de septiembre de 2020* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: HL is simple and easy to use which is critical when using with customers unfamiliar with the technology.  It enables a session without end user app download which expedites time to deliver a solution.  The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance.
> 
> **Puntos en contra**: Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory.
> 
> Help Lightning is truly a customer centric organization.  From the initial meeting to implementation their customer success team is along side you sharing best practices.  Their team was dedicated to helping us deliver a great go-live and differentiated customer experience.  The integration with smart glasses was effortless and provided another level of functionality and savings for our teams.

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## Enlaces

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