--- description: ¿Qué piensan los usuarios de Zoho CRM Plus? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Zoho CRM Plus gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Plus - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de fidelización de clientes](/directory/10031/customer-loyalty/software) > [Zoho CRM Plus](/software/182207/zoho-crmplus) # Zoho CRM Plus Canonical: https://www.capterra.co/software/182207/zoho-crmplus Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.co/software/182207/zoho-crmplus?page=2) > Zoho CRM Plus te ayuda a brindar experiencias excepcionales a los clientes para convertirlos en defensores de tu marca. > > Veredicto: 71 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Zoho CRM Plus? Pequeñas y medianas empresas, compañías de tamaño medio y grandes empresas. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 71 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zoho - **Constitución**: 1996 ## Contexto comercial - **Precio inicial**: US$ 45,65 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, catalán, checo, chino, coreano, croata, danés, español, estonio, finés, griego, haitiano, inglés, irlandés, italiano, japonés, neerlandés, polaco, portugués, portugués de Brasil, portugués de Portugal, turco, ucraniano - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 210 más ## Funciones - Alertas y notificaciones - Análisis de sentimientos - Análisis de texto - Análisis predictivo - Búsqueda/filtro - CRM - Chat en vivo - Chat y mensajería - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Encuestas y comentarios - Formularios personalizables - Gestión de campañas - Gestión de comentarios - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión de membresías - Gestión de recompensas - Herramientas de colaboración - Historial de cliente - Importación y exportación de datos - Mensajería SMS - Modelos personalizables - Panel de comunicaciones - Promoción social - Recopilación de datos multicanal - Segmentación de clientes - Seguimiento de la participación - Third-Party Integrations - Varios idiomas ## Integraciones (en total: 19) - Docusign - Dropbox Business - Eventbrite - Google Ads - Google Workspace - Mailchimp - Microsoft 365 - Microsoft Outlook - Microsoft Word - SurveyMonkey - Twilio - Ytel - Zoho BugTracker - Zoho Cliq - Zoho Creator … y 4 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de fidelización de clientes](https://www.capterra.co/directory/10031/customer-loyalty/software) ## Categorías relacionadas - [Software de fidelización de clientes](https://www.capterra.co/directory/10031/customer-loyalty/software) - [Software de gestión de experiencia del cliente](https://www.capterra.co/directory/30671/customer-experience/software) - [Software de compromiso del cliente](https://www.capterra.co/directory/30906/customer-engagement/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.co/directory/30541/customer-satisfaction/software) - [Herramientas de colaboración](https://www.capterra.co/directory/15/collaboration/software) ## Alternativas 1. [Zoho CRM](https://www.capterra.co/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [HubSpot CRM](https://www.capterra.co/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Pipedrive](https://www.capterra.co/software/132666/pipedrive) — 4.5/5 (3042 reviews) ## Opiniones ### "A powerful all-in-one CRM for organized lead and client management" — 5.0/5 > **Patrina** | *30 de diciembre de 2025* | Propiedad inmobiliaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The all-in-one ecosystem. CRM, forms, automation, and communication tools work together without needing multiple platforms. > > **Puntos en contra**: The setup can feel overwhelming at first, especially when configuring automations and integrations. But there is always a Tech available to help. > > Zoho CRM Plus has helped streamline lead management and client communication while keeping everything centralized. Once configured, it runs smoothly and supports both sales and administrative needs. ----- ### "Amazing platform" — 5.0/5 > **Beatriz** | *28 de septiembre de 2024* | Alimentación y bebidas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Its the most perfect tool ever. You can benefit from their ready to use templates but the most exciting thing is you can creste your own\! Not mentioning you have every tool you need in one place > > **Puntos en contra**: Nothing yet. I am really liking Zoho and intend to learn more. > > Amazing, no complains. I am excited to keep using it ----- ### "Never buy into an Annual - Pay Monthly for a couple months to see." — 2.0/5 > **Brian** | *9 de enero de 2026* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: Pricing/Feature rich and lots of promises. Seems like there is possibility for a fraction of the price without data caps of other offerings. For the price of XXX tool, I should be able to get a not quite as shiny, but functional version with some quirks and teething instructions. That is the promise, and what I like most about it - is possibility. None of that has been realized though. > > **Puntos en contra**: No ability to actually review the software to see if it will work for you. If you are coming in with hundreds of potential users , you might get the time of day. If you are a small business with 3 people, looking to expand and explore, good luck. You could spend months poking around trying to figure our direct answers. All the while there is that buy button . . with annual pricing. So enticing as then you would really see, but don't do it. Look at reviews - support is deplorable - even at top tier paid tiers. You are on your own. You will not be able to figure if this solution will really work with you and your TRUE pricing after extras in 30 days or 45 days. If you do sign up for annual plan at potentially multiples of the sticker price. > > Zoho good on paper, but our trial period was useless to test integrations as the limits they put on trial can't tell you if your data will fit or if you will be nickel and dimed for api calls, or records storage. I decided to buy into a monthly plan to test it out. Can you just port your trial over to a plan - no. Needed to start over. Ok. Can I even buy CRM Plus Starter. Nope. Bait and switch - you cannot - only enterprise. Every time I interact with anyone from Zoho, I have less and less confidence in the company. Sales people are dismissive, scheduled demo was changed and cancelled and nothing really answered. Integrations are half baked and quirky. Even Self Service buying - when trying to pay to test out a versions for a month or two, you can't do it. On their sales page, say contact sales so I can pay you for the services I want - their sales IQ chat takes your information and then just never does anything else. Maybe Zoho CRM Plus is a a comprehensive offering if you can implement it yourself. For me after a month of working with trials and looking at reviews, and even trying to pay them to trial with real versions, I have been frustrated. I still don't know if the solution will work at starter, enterprise, levels (still reasonable cost) or if integrations to common platforms will balloon my costs by $1000's per month. My suggestion, DO NOT buy an annual subscription. If you think the tool is right for you buy monthly and see what its like for a couple of months so you can really get the user experience and real pricing without being locked in long term. If you like it, go annual. If not, move on. ----- ### "Incredible power, but complicated processes." — 5.0/5 > **Devon** | *3 de junio de 2024* | Propiedad inmobiliaria | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: - Industry leading integrations with tools like Zapier and others - The value is incredible. You're getting: Project management tools, Social media marketing tools, landing page builders, a fully customizable CRM, email builders, custom workflows, per account and per app permissions for each user, forms, etc. - The customizability of everything is fantastic > > **Puntos en contra**: Zoho products in general feel like they were created by software engineers for developers or people with deep technical knowledge about how CRMs connect using hooks and how custom fields can be linked into reports. Its just a LOT to learn, even for someone with a good amount of technical knowledge. I wish the program felt a bit more natural to use. Everything about it feels so clinical or technical. I also wish there was an easy-to-use "Zoho University" to learn how to use all the crazy tools this has to offer. I've used this tool a LOT over 3+ years and there's still way more that I don't know. > > Customer support is always great, super quick and helpful. The programs Zoho builds are very powerful and customizable but also very challenging to learn and implement into your specific organization. It takes a LOT of time to learn the program as the admin if you're not already familiar with multiple other powerful CRM programs. You just get SO much value for your money. Zoho products can operate your entire business, no matter the industry. I just may be significantly overkill for your needs. Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies. ----- ### "Very useful tool" — 4.0/5 > **renaud** | *27 de septiembre de 2019* | Dispositivos médicos | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Ease fo use, affordability, feature set, intuitive > > **Puntos en contra**: some menus are not all that straight forward and require multiple steps to get some tasks done > > overall very good experience, works as advertise with good customer support as needed ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.co/software/182207/zoho-crmplus?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/182207/zoho-crmplus) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados