---
description: ¿Qué piensan los usuarios de Viber? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Viber gracias a Capterra Colombia.
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title: Viber - Opiniones, precios y características - Capterra Colombia 2026
---

Breadcrumb: [Inicio](/) > [Software de compromiso del cliente](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber)

# Viber

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> Ideal para empresas de todos los tamaños, es una herramienta de participación del cliente que brinda opciones de descubrimiento de marca de comercio electrónico a los usuarios.
> 
> Veredicto: 4058 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Viber?

Herramienta de participación y comunicación con el cliente, de instalación local, que permite que empresas de pequeñas a grandes hagan llamadas internacionales, promoviendo la visibilidad de la marca mediante chats grupales, videollamadas, contenido de stickers y otros recursos.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.4/5** | 4058 Opiniones |
| Facilidad de uso | 4.6/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.3/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.5/5 | Basado en las opiniones generales |
| Funciones | 4.3/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Viber Media

## Contexto comercial

- **Modelo de precios**:  (versión gratuita disponible)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Luxemburgo

## Funciones

- Chat en vivo
- Comunicación multicanal
- Creación de informes/análisis
- Gestión de comentarios
- Gestión de la comunicación
- Historial de cliente
- Personalización
- Seguimiento de interacciones

## Integraciones (en total: 2)

- Telegram
- WhatsApp

## Opciones de asistencia

- Chat

## Categoría

- [Software de compromiso del cliente](https://www.capterra.co/directory/30906/customer-engagement/software)

## Categorías relacionadas

- [Software de compromiso del cliente](https://www.capterra.co/directory/30906/customer-engagement/software)
- [Software de gestión de comunicaciones con los clientes](https://www.capterra.co/directory/31002/customer-communications-management/software)

## Alternativas

1. [WhatsApp](https://www.capterra.co/software/180345/whatsapp) — 4.7/5 (16298 reviews)
2. [Text Request](https://www.capterra.co/software/167015/text-request) — 4.6/5 (1193 reviews)
3. [Telegram](https://www.capterra.co/software/180347/telegram) — 4.7/5 (6406 reviews)
4. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Zendesk Suite](https://www.capterra.co/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Opiniones

### "Mi experiencia en Viber" — 5.0/5

> **Mildre Mercedes** | *14 de mayo de 2025* | Educación superior | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Lo que me gusta de Viber es que puedo comunicarme de manera gratuita y las llamadas tienen buena calidad
> 
> **Puntos en contra**: El soporte técnico no cumple muchas veces con los requerimientos a la hora de asistir al usuario en cuanto a inconvenientes, como la activación de cuenta, por ejemplo.
> 
> Las llamadas tienen buena calidad y la app es gratuita, solo debe mejorar el soporte técnico.

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### "A Reliable Messaging App with Room for Improvement" — 5.0/5

> **Hein Htet** | *16 de abril de 2025* | Seguridad informática y de redes | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: it is free application for all user, group and other small business use
> 
> **Puntos en contra**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms.
> 
> t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers

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### "Essential app for business with proper sequrity" — 5.0/5

> **Mahmudul islam** | *19 de septiembre de 2024* | Ingeniería civil | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with maximum privacy.
For considering friends who stays abroad ,normally I use Viber to contact them, it came free for me.
Quality of video and audio call most of the time is very good.
> 
> **Puntos en contra**: Right now I don't have any complain about it, most of the problem they continuously updating, last time we face bad network during calling, but last couple of month , I didn't experience it.
> 
> As a free communication tools, quality of Viber is very higher than other software.
Calling , chatting feature is very updated and easy to use. Besides we feel quality of communication during calls is loud and clear.
We can make a group and follow up activities easily in Viber.

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### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5

> **Art** | *8 de marzo de 2026* | Biotecnología | Valoración de la recomendación: 1.0/10
> 
> **Puntos a favor**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way
> 
> **Puntos en contra**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing)
> 
> Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones

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### "A Secure and Versatile Messaging Experience with Viber" — 5.0/5

> **Vicente** | *20 de febrero de 2026* | Automoción | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN.
> 
> **Puntos en contra**: What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background.
> 
> Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication.

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## Enlaces

- [Ver en Capterra](https://www.capterra.co/software/180348/viber)

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