UserTesting

¿Quién usa UserTesting?

Equipos de producto, profesionales de marketing y los ejecutivos de experiencia digital y del cliente todos los sectores, incluidos comercio minorista, servicios financieros, atención médica, B2B, tecnología de consumo y otros.

¿Qué es UserTesting?

UserTesting permite a todas las organizaciones ofrecer una gran experiencia al cliente impulsada por insights humanos. Con la plataforma de insights humanos bajo demanda de UserTesting, las empresas de todos los sectores toman decisiones precisas basadas en el cliente, a todos los niveles y a la velocidad que exigen los negocios. Con UserTesting, los equipos de producto, los profesionales de marketing y los ejecutivos de experiencia digital y del cliente crean con confianza y rapidez las experiencias adecuadas para todos los públicos objetivo, lo que aumenta la lealtad a la marca y los ingresos.

Información sobre UserTesting

UserTesting

https://www.usertesting.com/

Fundada en 2007

Resumen de precios de UserTesting

UserTesting no tiene versión gratuita, pero ofrece una prueba gratis.

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Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

En línea

Funciones de UserTesting

Herramientas UX
Animación
Búsqueda de usuarios
Mapas térmicos
Para sistemas móviles
Para sitios web
Prototipado
Registro de actividad de la pantalla
Tests de usabilidad
Tests no moderados
Trayectoria del usuario
Análisis de relevancia estadística
Análisis del embudo
Editor visual
Encuestas
Mapas térmicos
Programación de tests
Páginas de aterrizaje y formularios web
Segmentación de campañas
Segmentación por público
Test A/B
Test multivariante

Reseñas de UserTesting

Mostrando 5 de 71 reseñas

En general
4,5/5
Facilidad de uso
4,4/5
Atención al cliente
4,4/5
Funcionalidades
4,5/5
Relación calidad-precio
4,5/5
Rabindranath robby S.
Usability and Functional Tester
Servicios de información, Trabajador autónomo
Ha utilizado el software durante: Más de un año
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 24/3/2020

"UserTesting Review"

Comentarios: Overall, I like Usertesting's communication with testers who are using their app and website. They are able to get back to you as soon as they can. The app may crash at times which can be annoying, but they give out frequent tests and is the most used website. I would continue to use their app and website. I just wish some of the crashes were fixed.

Puntos a favor: I like the app a lot. The design of the app is very sleek. The functionality works good where I do not have many problems with it when it comes to tapping on the menu or when I receive tests. I am able to communicate with Customer Support fairly fast and they are able to compensate when it comes to finding bugs at times. They also have an option where you can check to see other tests on the laptop / desktop which they can allow you to test multiple devices. You do get paid to take their tests and they are very good about giving payment. Though, it may take a little longer to receive at times.

Contras: There are times when the app takes a long time to open after receiving a test. There are other times while you are taking one of the tests which you received that there will be lag time for a minute when clicking on the plus sign. Once tapping on the plus sign on the app, it may freeze, and take awhile to get to another page they may request for you to use. Sometimes after you do that, the app crashes.

  • Fuente de la reseña 
  • Publicado el 24/3/2020
James R.
User Experience Research Analyst
Aerolíneas/aviación, 5001-10.000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 28/1/2020

"UserTesting Review"

Comentarios: Love it and have recommended it to friends in the same field.

Puntos a favor: First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future.
As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI.

Contras: Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work.

  • Fuente de la reseña 
  • Publicado el 28/1/2020
Phong V.
Self Employed
Software informático, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 12/6/2020

"UserTesting Review"

Comentarios: Things being what they are, is it going to supplant extraordinary client specialists? By no means. Is it going to be an incredible instrument that scientists can use in explicit conditions to make particular sorts of testing quicker and less expensive? Completely! Maybe the best contention for utilizing Usertesting.com is that you can bring it into organizations that aren't as of now doing any client research whatsoever. Whenever someone in your association says they don't have the opportunity or financial plan for client testing, chuckle twistedly and refute them.

Puntos a favor: There is no mediator. Extraordinary arbitrators are incredibly useful for client testing. Tragically, most undeveloped individuals are horrendous mediators. They lead, they clarify, they won't shut up… essentially they do all that you can envision to guarantee that you'll have a one-sided test. It is amazingly quick and modest. Client testing can be costly and tedious. Selecting alone can cost many dollars. Regularly, selecting firms need in any event seven days to arrange members, and you generally need to plan additional individuals to compensate for flake-outs and suddenly insane individuals. This is essentially false with Usertesting.com. Set up your test, pay a ludicrously limited quantity of cash per member, go out for a longish lunch, and return to finished recordings of individuals utilizing your item. It is extremely simple to share the recordings. Be that as it may, conveying a connect to online recordings of individuals utilizing the item immeasurably expands the quantity of individuals who will see in any event one client test. What's more, indeed, you could video tape or screen catch face to face tests, convert then to video, post them on a server and send the data to individuals, however this is simply a lot simpler.

Contras: I have not yet discovered a decent method to test models with Usertesting.com. At the point when I structure, I make extremely scrappy, fragmented mockups of items. Normally, these solitary disagreement one program, they have no visual plan, and huge pieces of them won't generally work or will utilize counterfeit information. I can manage these issues in a one-on-one meeting by clarifying that the models are not genuine, giving the member some assistance in territories where the model isn't great, or delicately reminding them not to focus on the visual structure. This isn't generally conceivable without a human mediator. Frequently, when I'm trying, I'll plan a break of a couple of hours or overnight between the initial scarcely any members and the last not many. This gives personal chance to roll out quick improvements to the model. Suppose that the main couple of meetings show a huge issue. By rapidly fixing that issue, I can get clients past the issue and locate the following most serious issue. Different occasions, I'll really change the conversation manage on the fly since something fascinating comes up, and I need to become familiar with it.

  • Fuente de la reseña 
  • Publicado el 12/6/2020
Jose daniel O.
Engineer
Fabricación de productos eléctricos/electrónicos, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    3/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 20/2/2020

"A side income tool that can imporve its test aligment function"

Comentarios: Not very good, screening of the tests that they send you are not aligned to your profile so even if they assign you tests you are not able to do it because the test does not match your profile.

Puntos a favor: I like the fact that it helps you to get some extra income, and the process to get in is not that complicated, also the UI is friendly and easy to use, and the fact that you can test on your PC or mobile increases your chances if the tests are for you.

Contras: They do sent a lot of test, but even if you completed your profile, and they now the kind of test you are able to do, when having a new test they make a pre screening, and regularly the questions of the screening do not align with your profile, and then the test that they assigned to you, you can not do it because it does not align with your profile? is not that supposed to be taken into account when sending you the test?
I have received lots of test and none of them 0, are aligned with my profile, I always lose the test on the screening, so there is something that is not aligned here.

  • Fuente de la reseña 
  • Publicado el 20/2/2020
Lainie S.
Web accessibility specialist
Administración gubernamental, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 21/7/2020

"Excellent tool to capture usability information"

Comentarios: I have been a usertesting user for over four years and it has been a very positive experience overall. I truly enjoy the oportunity to use the software and to provide feedback on a wide variety of sites and services. The company is very professional and the tool just keeps improving over time.

Puntos a favor: This tool has great flexibility in what type of testing you want to do: Public website, mockups from various mockup tools, card sorting, task testing, etc.
For the end user taking tests, it does a great job working in a wide variety of scenarios and platforms
When taking a test and you have a technical issue and the issue is not on your end, they kindly will still pay you for your time, I appreciate that.

Contras: For the end user taking tests, it still has its share of technical issues you run into, but overall, I don't experience many.

  • Fuente de la reseña 
  • Publicado el 21/7/2020