--- description: ¿Qué piensan los usuarios de ZIWO? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ZIWO gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ZIWO - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [ZIWO](/software/171265/ziwo) # ZIWO Canonical: https://www.capterra.co/software/171265/ziwo Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.co/software/171265/ziwo?page=2) > Software de centro de contacto en la nube implementado al instante. Basado en API completo. Complementos de CRM. Conecta agentes reales o virtuales. > > Veredicto: 108 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ZIWO? Solución de centro de contacto basada en la nube que ayuda a las empresas a gestionar la comunicación con el cliente con el seguimiento de llamadas, enmascaramiento de llamadas, conferencias, colas de llamadas y transferencia de llamadas y más con el centro de atención telefónica virtual. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 108 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ASWAT Telecom & Media - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: US$ 40,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: francés, inglés, árabe - **Países disponibles**: Arabia Saudita, Baréin, Catar, Egipto, Emiratos Árabes Unidos, Irak, Kuwait, Marruecos, Omán ## Funciones - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - CRM - Chat en vivo - Chat y mensajería - Comunicación multicanal - Conexiones SIP - Creación de informes de llamadas - Creación de informes entrantes - Creación de informes por extensión - Creación de informes salientes - Creación de informes/análisis - De texto a voz - Desvío de llamadas - Distribución automática de llamadas - Duración de llamada - Enrutamiento automatizado - Enrutamiento de llamadas - Extensiones virtuales - Gestión de campañas - Gestión de colas de espera - Gestión de la calidad - Gestión de listas de llamada - Gestión de llamadas perdidas - Gestión del personal - Grabación - Grabación de llamadas - Grupos de llamada - Herramientas de colaboración - Identificador de llamadas - Informes personalizables - Interfaz de agentes - Marcador automático - Para centros de atención telefónica - Personalización de la voz - Planificación de personal - Previsión de trabajo - Registro de llamadas - Registro de personas que han respondido - Seguimiento de conversión - Seguimiento de llamadas - Seguimiento de palabras claves - Software de asistencia remota - Software de softphone - Supervisión de llamadas - Transcripción de llamadas - Transferencia de archivos - Uso compartido de archivos … y 8 características más ## Integraciones (en total: 20) - Bitrix24 - Calabrio ONE - Foodics - Freshdesk - Freshsales - HubSpot CRM - Intercom - Kommo - LeadSquared - Microsoft Azure - Odoo - Pipedrive - Salesforce Sales Cloud - Zapier - Zendesk Sell … y 5 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.capterra.co/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.co/directory/30007/call-center/software) - [Programas para grabar llamadas](https://www.capterra.co/directory/30533/call-recording/software) - [Programas para seguimiento de llamadas](https://www.capterra.co/directory/30901/call-tracking/software) - [Software PBX en la nube](https://www.capterra.co/directory/31102/cloud-pbx/software) - [Soluciones de comunicación basadas en la nube](https://www.capterra.co/directory/31362/cloud-communication-platform/software) ## Alternativas 1. [Zoho Desk](https://www.capterra.co/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 2. [Zendesk Suite](https://www.capterra.co/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [Freshdesk](https://www.capterra.co/software/124981/freshdesk) — 4.5/5 (3409 reviews) 5. [JustCall](https://www.capterra.co/software/157853/justcall) — 4.1/5 (223 reviews) ## Opiniones ### "Reliable Contact Center Solution with Room for Improvement" — 4.0/5 > **Shrouk** | *8 de mayo de 2025* | Servicios para el consumidor | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity. I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently. > > **Puntos en contra**: While ZIWO performs well overall, occasional system lags and call drops during peak hours were challenging. Additionally, the reporting dashboard could benefit from more customization options to better suit different operational needs. > > My overall experience with ZIWO has been positive. The platform is intuitive and easy to use, which helped streamline daily operations and improve agent efficiency. Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful. With a few enhancements in performance stability and reporting flexibility, ZIWO can be an even more powerful tool for contact center operations. ----- ### "Customer Service TL" — 5.0/5 > **Hassan** | *9 de junio de 2025* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What users appreciate most about ZIWO, a cloud-based contact center solution, is its powerful combination of user-friendliness and robust functionality. Customers frequently praise its intuitive interface, which allows for quick setup and easy daily operation for agents. The platform's crystal-clear voice quality and seamless integration with various CRMs are consistently highlighted as key strengths. Furthermore, ZIWO is lauded for its comprehensive feature set, including omnichannel support for voice, WhatsApp, and SMS, alongside insightful real-time analytics and reporting. This allows businesses to efficiently manage customer interactions, monitor performance, and ultimately enhance the overall customer experience. > > **Puntos en contra**: While ZIWO is generally well-regarded, some users report areas for improvement. A common point of criticism is the mobile application, which some find less stable and feature-rich compared to the desktop version, occasionally experiencing glitches or performance issues. Another aspect mentioned is the pricing, which some smaller businesses consider to be on the higher end of the spectrum. Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which can disrupt workflow. However, these points are often mentioned alongside praise for their responsive customer support. > > Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized businesses that prioritize core communication functionalities and straightforward integration. The platform is frequently commended for its user-friendly interface, which allows for a relatively smooth onboarding process for new agents. Users often highlight the clarity of voice calls and the effectiveness of its primary features, such as call routing and logging. ----- ### "Easy and Helpful Tool for Calling" — 3.0/5 > **Hassan** | *17 de junio de 2025* | Servicios financieros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting > > **Puntos en contra**: Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support > > It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. ----- ### "Efficient and Reliable – Our Experience with ZIWO" — 5.0/5 > **Rayan** | *18 de junio de 2025* | Internet | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: We've had a great experience using Ziwo as our cloud call center solution. It's user-friendly, offers clear call quality, and integrates seamlessly with our CRM. The real-time dashboards and reports are especially helpful, and their support team is always responsive. Highly recommended for any business looking to streamline customer service operations. > > **Puntos en contra**: Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs > > Our overall experience with ZIWO has been very positive. The platform is reliable, easy to use, and has helped us streamline our customer communication processes. It offers excellent call quality, real-time monitoring tools, and seamless CRM integration. Their support team is responsive and professional, ensuring smooth operations. ZIWO has definitely added value to our customer ----- ### "Ziwo fulfills the requirement well" — 5.0/5 > **Sachin** | *18 de junio de 2025* | Ropa y moda | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Very good interface and very low instances of technical issues and failures. ts simplicity, scalability, and seamless integration capabilities. It offers a very intuitive interface for agents, which significantly reduces training time and improves first-day productivity. > > **Puntos en contra**: The new recharge widget. In the past, balance can be recharged directly using quick pay, however now it is a very complicated process involving raising of tickets and invoices > > From a management perspective, ZIWO provided a stable, cloud-based contact center platform that was easy to deploy, scale, and monitor. It allowed us to: Seamlessly manage inbound and outbound communication across multiple teams. Leverage real-time dashboards and reports to track KPIs and agent performance. Maintain high call quality and uptime, which is critical for customer service reliability. Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times. What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.co/software/171265/ziwo?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/171265/ziwo) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados