---
description: ¿Qué piensan los usuarios de Unified Communications as a Service (UCaaS)? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Unified Communications as a Service (UCaaS) gracias a Capterra Colombia.
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title: Unified Communications as a Service (UCaaS) - Opiniones, precios y características - Capterra Colombia 2026
---

Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [Unified Communications as a Service (UCaaS)](/software/169026/ip-phone-system)

# Unified Communications as a Service (UCaaS)

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> Solución de comunicación unificada basada en la nube que ayuda a los equipos a conectarse en cualquier lugar, integrarse sin problemas y colaborar al instante.
> 
> Veredicto: 49 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa Unified Communications as a Service (UCaaS)?

Múltiples ubicaciones.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.4/5** | 49 Opiniones |
| Facilidad de uso | 4.3/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.3/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.2/5 | Basado en las opiniones generales |
| Funciones | 4.3/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Evolve IP
- **Constitución**: 2011

## Contexto comercial

- **Precio inicial**: US$ 7,48
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Canadá, Estados Unidos

## Funciones

- Creación de informes/análisis
- Desvío de llamadas
- Enrutamiento de llamadas
- Gestión de centros de atención telefónica
- Grabación
- Grabación de llamadas
- Grabación de texto de llamada
- IVR
- Identificador de llamadas
- Marcador automático
- Marcador predictivo
- Mensaje de voz
- Supervisión de llamadas
- VoIP

## Integraciones (en total: 8)

- Act\!
- Google Contacts
- Microsoft 365
- NetSuite
- Sage CRM
- Salesforce Sales Cloud
- SugarCRM
- Zendesk Suite

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7

## Categoría

- [Soluciones de telefonía](https://www.capterra.co/directory/30084/telephony/software)

## Categorías relacionadas

- [Soluciones de telefonía](https://www.capterra.co/directory/30084/telephony/software)
- [Software para VoIP](https://www.capterra.co/directory/30940/voip/software)
- [Soluciones para comunicaciones unificadas](https://www.capterra.co/directory/31035/unified-communications/software)
- [Software de softphone](https://www.capterra.co/directory/31029/softphone/software)
- [Software para llamadas automáticas](https://www.capterra.co/directory/30999/auto-dialer/software)

## Alternativas

1. [Slack](https://www.capterra.co/software/135003/slack) — 4.7/5 (24046 reviews)
2. [Microsoft Teams](https://www.capterra.co/software/168668/microsoft-teams) — 4.5/5 (10940 reviews)
3. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Intermedia Unite](https://www.capterra.co/software/181373/unite) — 4.7/5 (188 reviews)
5. [RingEX](https://www.capterra.co/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews)

## Opiniones

### "phone system is easy to use" — 5.0/5

> **Nick** | *22 de noviembre de 2017* | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
> 
> **Puntos en contra**: cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
> 
> the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

-----

### "BP Business Solutions ECS" — 4.0/5

> **Dale** | *10 de septiembre de 2019* | Construcción | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
> 
> **Puntos en contra**: Occasional dropped calls can be troublesome.
> 
> We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

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### "Initial VOIP Setup" — 3.0/5

> **Christopher** | *6 de octubre de 2023* | Contabilidad | Valoración de la recomendación: 3.0/10
> 
> **Puntos a favor**: The idea of the system.  The redundancy with Broadsoft.  Integration with Teams.
> 
> **Puntos en contra**: The implementation process was very rough and the hardware suggested was terrible.  Support was brutal.
> 
> So far it has not been good.  We are going to give it a few months with the restructuring and the assignment of a dedicated CRM.  We have already seen improvement in support calls, but still need to see it sustained.  We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.

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### "Frank Chiappine Review" — 5.0/5

> **Frank** | *29 de julio de 2024* | Servicios para instalaciones | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: In an ever-changing environment, not to mention half our organization working remotely, I love the fact that we can collaborate and communicate effectively.  The IM, audio and video conferencing, not to mention the telephony platform is outstanding.
> 
> **Puntos en contra**: Hard to pinpoint something that's worked so effortlessly with minimal issues.
> 
> It's been an incredible experience.  Transformed the way our organization does business.

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### "Aldrich Advisors - Evolve review" — 4.0/5

> **Rick** | *3 de julio de 2024* | Contabilidad | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Reliable tech support, and great communication with our rep, \[sensitive content hidden\]
> 
> **Puntos en contra**: The Osmosis portal is a bit antiquated and the reporting isn't user friendly.
> 
> Overall experience is very good, tech support is usually very quick with requests.

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## Enlaces

- [Ver en Capterra](https://www.capterra.co/software/169026/ip-phone-system)

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