--- description: ¿Qué piensan los usuarios de Rocket.Chat? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Rocket.Chat gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Rocket.Chat - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de colaboración](/directory/15/collaboration/software) > [Rocket.Chat](/software/161575/rocket-chat) # Rocket.Chat Canonical: https://www.capterra.co/software/161575/rocket-chat Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.co/software/161575/rocket-chat?page=2) > De código abierto, libre para implementar colaboraciones alternativas de Slack y sistemas de comunicaciones. En el local o alojado. Privacidad total. > > Veredicto: 156 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Rocket.Chat? Equipos con comunicación interactiva y necesidades de colaboración. Usuarios que buscan migrar fuera de Slack. Empresas de todos los tamaños que requieren una plataforma extensible de colaboración y mensajería. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 156 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Rocket.Chat - **Ubicación**: Porto Alegre, EE. UU. - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: US$ 0,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funciones - @menciones - Acceso móvil - Alertas y notificaciones - Archivos de audio y vídeo bidireccionales - Autoresponders - Búsqueda/filtro - Chat de vídeo - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Colaboración entre varios usuarios - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Discussions/Forums - Formulario sin conexión - Gestión de contenidos - Gestión de documentos - Gestión de tareas - Herramientas de colaboración - Historial de transcripciones/chat - Llamadas de audio - Mensajería SMS - Panel de actividades - Procesamiento de lenguaje natural - Respuestas automáticas - Software de asistencia remota - Third-Party Integrations - Transferencias/enrutamiento - Uso compartido de archivos - Videoconferencia ## Integraciones (en total: 17) - Cloud Whatsapp - Collaboard - Confluence - Drupal - GitHub - Google Calendar - Google Drive - Google Meet - HubSpot CRM - Instagram - Jira - Jitsi - Pexip Video platform - Telegram - Twitter/X … y 2 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Herramientas de colaboración](https://www.capterra.co/directory/15/collaboration/software) ## Categorías relacionadas - [Herramientas de colaboración](https://www.capterra.co/directory/15/collaboration/software) - [Software de chat en directo](https://www.capterra.co/directory/30797/live-chat/software) - [Herramientas para trabajar en equipo](https://www.capterra.co/directory/31033/team-communication/software) - [Soluciones para comunicaciones unificadas](https://www.capterra.co/directory/31035/unified-communications/software) - [Herramientas para teletrabajar](https://www.capterra.co/directory/31855/remote-work/software) ## Alternativas 1. [Microsoft Teams](https://www.capterra.co/software/168668/microsoft-teams) — 4.5/5 (10951 reviews) 2. [Slack](https://www.capterra.co/software/135003/slack) — 4.7/5 (24055 reviews) 3. [WhatsApp](https://www.capterra.co/software/180345/whatsapp) — 4.7/5 (16311 reviews) 4. [Connecteam](https://www.capterra.co/software/153140/connecteam) — 4.6/5 (5082 reviews) 5. [Telegram](https://www.capterra.co/software/180347/telegram) — 4.7/5 (6406 reviews) ## Opiniones ### "Lots of features as open-source & enterprise group chat software" — 5.0/5 > **Hendy** | *23 de abril de 2021* | Servicios individuales y familiares | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The core software is open-source, so the cost is low to get started. You have the option, but not forced to, to purchase business/enterprise support and upgrade for additional features, and Rocket.Chat company also provides hosting services. In case you want to modify the code (likely you won't need it), but you can, so it's a big plus for feeling in control. Rocket.Chat supports OpenID Connect for SSO authentication out-of-the-box, which we integrate with FusionAuth and it works as expected. So really happy about this. We also did submit some patches and enhancements to Rocket.Chat GitHub, and while response time varies, we were welcomed, some of our contributions were accepted, some were not accepted but with clear explanation. So we're very happy that we can collaborate directly with Rocket.Chat developers and hopefully having good relationship in the long term. > > **Puntos en contra**: I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub some issues have been waiting for weeks or months. I understand this is complex code without various platforms connected together, and to be fair Rocket.Chat tried to provide several debugging options inside it, so they do put effort in this. Configuring to use own Firebase Cloud Messaging (FCM) push notification is tricky, and requires deploying customized Android and iOS app... but this is to be expected and I'm not sure how it can be made easier. It still feels that they're pushing for new features more than to fix bugs. Which can be both a good thing or bad thing, depending on which side you're getting. > > Rocket.Chat has been very useful and relatively low-maintenance. Especially since we deployed it in MongoDB Atlas (another commercial product as DBaaS), so our MongoDB cluster is also low-maintenance. There are many features that can be enabled and configured, it's quite overwhelming at first. (to be honest, it still is now) But it makes me feel good too because if there's a use case, I feel that maybe 60-70% of the time, Rocket.Chat already provides that as an option. ----- ### "This OpenSource tool made our whole business possible" — 5.0/5 > **Julien** | *27 de mayo de 2022* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The possibility of having a self-managed version of it, running on our own servers, for free. This ensured our data stayed ours. We also implemented a chatbot connected to our MySQL and automatized the work distribution. > > **Puntos en contra**: There are over 1200 permission settings. Around 50% of the software is "okay" documented, the rest indicates it is "under development". Very complex to know exactly what impact will have each setting. > > We started our self-managed hosted community version of Rocket.Chat a week before starting our company. We were able to quickly facilitate collaboration and communication in our firm. We have implemented a custom made chatbot linked to our MySQL database for work distribution. This tool have been and still is the best we have used in the last two years. It is our "remote office" base. Amazing software, very customizable, unlimited possibilities. ----- ### "Rocket Chat - Good But not Great" — 2.0/5 > **Felix** | *22 de julio de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: 1. I like the notification system. It's highly unlikely that you will miss a crucial notification. When the status is set to busy, the notifications will stay in the background 2. It is definitely cheaper compared to its competitors 3. It's good for team collaboration and communication with the ability to create changes 4. The emojis spice up the communication 5. It also offers SSO functionality where users can log in with their GSUITE credentials > > **Puntos en contra**: 1. The major con has to be the User Interface. It could definitely use a lot of improvements to make it smooth 2. When starting it for the first time, the servers actually take forever to load 3. It hangs quite a lot even with a very strong internet connection and high spec laptop 4. The file sharing option could be made smoother. 5. The video call option is still missing 6. It's very easy to miss notifications while using the mobile app > > Rocket Chat is a cost-effective communication solution for small businesses. However, when compared to its competitors (particularly Slack), it's not a product I'd suggest to someone trying to get the most out of it. The development team must work harder to stabilize the program and make it more user-friendly. ----- ### "An open source scalable chat platform" — 5.0/5 > **Usuario verificado** | *4 de octubre de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Rocket Chat is a completely open source and scalable platform. I love all the options that are offered from: message history, public \& private channels, video, admin options, and more. The options are unlimited and I don't think I would ever use them all; but I'm glad they are there. > > **Puntos en contra**: Support \& Sales are diffcult to contact. I like talking to an actually person over the phone when making larger scale changes to my organization. ----- ### "Simply great messaging software for discussion and chat" — 5.0/5 > **Taylor** | *19 de abril de 2025* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It’s bulk instant messaging is the most effective feature than in any other chat application which made our group chat extremely efficient. > > **Puntos en contra**: I don’t see any feature mistakes but if we want to take an action such as deleting chats it can take a bit some time. > > My journey so far with Rocket.Chat has been a satisfying one, it’s been a great tool for instant chat, channels and document sharing. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.co/software/161575/rocket-chat?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/161575/rocket-chat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados