--- description: ¿Qué piensan los usuarios de Vonage Business Communications? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Vonage Business Communications gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vonage Business Communications - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [Vonage Business Communications](/software/159047/vonage-business) # Vonage Business Communications Canonical: https://www.capterra.co/software/159047/vonage-business Página: 1 de 14\ Siguiente: [Página siguiente](https://www.capterra.co/software/159047/vonage-business?page=2) > Sistema de telefonía asequible, fácil y fiable - Integración móvil, videoconferencia y conferencia web y más de 40 funciones esenciales para los negocios. Más información > > Veredicto: 320 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.0/5** | 320 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.8/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Vonage - **Ubicación**: Atlanta, EE. UU. - **Constitución**: 2001 ## Contexto comercial - **Precio inicial**: US$ 19,99 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - Acceso móvil - Audio y vídeo bidireccional - CRM - Chat en tiempo real - Chat privado - Colaboración entre varios usuarios - Comunicación multicanal - Conexiones SIP - Creación de informes/análisis - Desvío de llamadas - Distribución automática de llamadas - Enrutamiento de llamadas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de contactos - Grabación - Grabación de llamadas - Grabación de texto de llamada - IVR - Integración de telefonía informática - Mensaje de voz - Panel de comunicaciones - Registro de llamadas - Streaming de presentación - Supervisión de llamadas - Uso compartido de archivos - Uso compartido de la pantalla - VoIP ## Integraciones (en total: 6) - Google Contacts - Method CRM - Microsoft Outlook - QuickBooks Online Advanced - Salesforce Sales Cloud - SugarCRM ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Soluciones de telefonía](https://www.capterra.co/directory/30084/telephony/software) ## Categorías relacionadas - [Soluciones de telefonía](https://www.capterra.co/directory/30084/telephony/software) - [Software para VoIP](https://www.capterra.co/directory/30940/voip/software) - [Programas para videoconferencias](https://www.capterra.co/directory/31895/video-conferencing/software) - [Soluciones para comunicaciones unificadas](https://www.capterra.co/directory/31035/unified-communications/software) - [Software para call center](https://www.capterra.co/directory/30007/call-center/software) ## Alternativas 1. [Ringover](https://www.capterra.co/software/169627/ringover) — 4.7/5 (860 reviews) 2. [Nextiva](https://www.capterra.co/software/175788/nextiva) — 4.6/5 (915 reviews) 3. [VoIP.ms](https://www.capterra.co/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [RingEX](https://www.capterra.co/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) 5. [3CX](https://www.capterra.co/software/158704/3cx) — 4.4/5 (465 reviews) ## Opiniones ### "Vonage user friendly interface and reliable softphone app" — 5.0/5 > **Daniel** | *11 de marzo de 2025* | Logística y cadena de suministro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The user interface is very nice, and the messaging system it has helps a lot with text messages. As a softphone for an offshore rep, this would be one of my go-to options. As a sales manager, I was able to look up my call recordings and the reps I trained to review their calls. > > **Puntos en contra**: I never had any relevant issues with the app itself, maybe the ability to not integrate with SalesLoft was a minor issue for me. > > Vonage has user user-friendly interface, as a softphone it checks all the boxes for functionality and reliability when needing to implement an app that as an offshore rep I can use for sales. ----- ### "If you make heavy calls. Take this \!" — 4.0/5 > **Mirza Abdul Ghafoor** | *23 de octubre de 2022* | Empleo y contratación | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good \! > > **Puntos en contra**: Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market \! > > Overall experience has been very professional in my work space and lead me and my work to so many advancement and progress. . ----- ### "Reliable Business Communication with Room for Improvement" — 5.0/5 > **Isaac** | *25 de junio de 2025* | Importación y exportación | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or mobile, everything syncs pretty seamlessly. The ability to customize call flows and set up auto-attendants is super helpful for our small team. I also appreciate the integrations with other tools like Salesforce and Slack. > > **Puntos en contra**: The admin interface can feel a bit clunky at times, especially when you’re trying to make more advanced changes to call routing or voicemail settings. It’s not always intuitive, so there’s a learning curve if you’re not super technical. Also, support response times could be faster. > > Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way we wanted, it’s been smooth sailing. We rarely have dropped calls, and the mobile app makes it easy to stay connected when we’re on the go. There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job done well. ----- ### "WORST BUSINESS COMMUNICATION SERVICE" — 1.0/5 > **DONALD** | *7 de julio de 2025* | Seguros | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: “Not positive at all. We have lost significant business and income because of this service. We cannot receive incoming calls to our business, and incoming calls account for over 95% of our revenue. This failure has cost us valuable clients and opportunities. Poor communication and lack of reliable support have only made things worse. I would never recommend this service to anyone.” > > **Puntos en contra**: “Extremely negative experience.Incoming calls account for over 95% of our revenue, yet we cannot receive them — all inbound calls automatically go to voicemail and never ring into the office. From the beginning, there was no helpful setup or tech support. The person in charge of our setup from Vonage could not troubleshoot even basic issues and constantly had to escalate to the next level for resolution. Even after more than two weeks, we still have major unresolved problems. The equipment we were sold isn’t even on the active items list to properly set up or troubleshoot. We deal with hardphone and softphone issues daily, with no consistent or reliable help from Vonage customer service. This service has cost us clients and income and created daily headaches.” ----- ### "Outstanding call center solution." — 4.0/5 > **Aaron** | *10 de abril de 2025* | Servicios e instalaciones recreativas | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The set up of accounts and administration of the system is very straightforward. We can onboard someone and minutes and have them in a call group. We can also make changes in an emergency quickly and efficiently. > > **Puntos en contra**: There are occasional issues with the app either not sending messages or crashing(although this has not happened as much lately). I also do not like that we cannot remove extensions for billing without assistance from support. > > Vonage has worked well for our call center and as an internal messaging app. It is easy to set and modify call groups. We are able to track reports of calls in and out as well as create virtual extensions to include external numbers within our group. The administration panel is far more intuitive than our previous provider. The phone system has been extremely reliable over the last few years as well. ----- Página: 1 de 14\ Siguiente: [Página siguiente](https://www.capterra.co/software/159047/vonage-business?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/159047/vonage-business) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados