--- description: ¿Qué piensan los usuarios de Toky? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Toky gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Toky - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [Toky](/software/156115/toky) # Toky Canonical: https://www.capterra.co/software/156115/toky Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.co/software/156115/toky?page=2) > Realiza llamadas salientes fácilmente a un precio asequible y recibe llamadas desde tu sitio web, perfiles sociales y teléfonos regulares en un solo lugar. > > Veredicto: 106 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Toky? Startups y PYMES que necesitan recibir llamadas desde el sitio web, perfiles sociales y teléfonos regulares, todo en un solo lugar y también pueden hacer llamadas, todo a un precio asequible. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 106 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Toky - **Ubicación**: Palo Alto, EE. UU. - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: US$ 25,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: español, inglés, portugués - **Países disponibles**: Alemania, Australia, Brasil, Canadá, Estados Unidos, India, Japón, México, Reino Unido ## Funciones - Automated Attendant - CRM - Creación de informes/análisis - De texto a voz - Desvío de llamadas - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de contactos - Grabación - Grabación de llamadas - IVR - Integración de telefonía informática - Interfaz de agentes - Marcador automático - Mensaje de voz - PBX - Registro de llamadas - Supervisión de llamadas - Transcripción de llamadas - Transferencia de archivos - VoIP ## Integraciones (en total: 25) - ActiveCampaign - Agile CRM - Freshdesk - Freshsales - Front - Google Data Studio - Highrise - HubSpot CRM - Insightly - Intercom - Keap - Kommo - Kustomer - Meta for Business - Pipedrive … y 10 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Soluciones de telefonía](https://www.capterra.co/directory/30084/telephony/software) ## Categorías relacionadas - [Soluciones de telefonía](https://www.capterra.co/directory/30084/telephony/software) - [Software para call center](https://www.capterra.co/directory/30007/call-center/software) - [Software para sistemas telefónicos](https://www.capterra.co/directory/31101/business-phone-systems/software) - [Sistemas IVR](https://www.capterra.co/directory/30231/ivr/software) - [Programas para grabar llamadas](https://www.capterra.co/directory/30533/call-recording/software) ## Alternativas 1. [Aircall](https://www.capterra.co/software/144486/aircall) — 4.2/5 (458 reviews) 2. [3CX](https://www.capterra.co/software/158704/3cx) — 4.4/5 (465 reviews) 3. [Ringover](https://www.capterra.co/software/169627/ringover) — 4.7/5 (859 reviews) 4. [Dialpad](https://www.capterra.co/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 5. [DialedIn CCaaS](https://www.capterra.co/software/29589/callcenternow) — 4.8/5 (315 reviews) ## Opiniones ### "Decent VOIP service for the price" — 3.0/5 > **Vincent Po** | *2 de febrero de 2019* | Servicios de información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I researched a lot of VOIP vendors, so many were sooooo expensive for what they offered. Toky was reasonably priced for the functionality offered. So far, not too bad. Support has always seemed to be quick to respond. I like the IVR telephone menu \& call recording features. > > **Puntos en contra**: Call quality can vary and mobile app is pretty much non-existent. As someone else has mentioned, lack of integrations makes it a bit annoying (especially when it doesn't seem to even integrate through Zapier). > > Overall, we've been satisfied for our purposes. ----- ### "Toky is the best choice out there\!" — 5.0/5 > **Giorgos** | *15 de septiembre de 2020* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The integration with Intercom is smooth The platform is easy to use Has many options for IVR and general settings > > **Puntos en contra**: There isn't something about the software that I don't like - the only negative thing is that for my area they don't have Weekend Support yet - they told me they will fix that soon, but for now, I am worried that if something during the weekend I might have to wait some time until its fixed. Luckily, I haven't had any big issues with it anyways, so this is mostly anxiety rather than an actual problem. > > As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky\! The integration was smooth and had all the functionality I was looking for, the Support Team and especially \[SENSITIVE CONTENT HIDDEN\] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%. ----- ### "Once a pioneering firm, Toky has regrettably been left to deteriorate by Messagebird" — 2.0/5 > **Usuario verificado** | *24 de enero de 2024* | Hospital y atención sanitaria | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: My journey with Toky began in 2016, an era marked by their innovative spirit and exceptional support. As a small business, we thrived on their affordable services, regular feature updates, and accessible customer care, including calls and live chats. > > **Puntos en contra**: However, the acquisition by Messagebird marked a downturn. The removal of call and live chat support eroded the essence of Toky's customer-centric approach. The platform stagnated, lacking significant updates or improvements, a stark contrast to the once dynamic and evolving service. The real blow came with a recent billing debacle – a 10-minute call ludicrously charged at $166.99, deviating massively from the advertised rate. The handling of this issue was as disappointing as the overcharge itself, signaling a concerning neglect by Messagebird. > > The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening. Toky, under Messagebird's wing, has unfortunately transformed from a thriving service to a neglected one. This, coupled with the recent billing issue, leads me to believe that Toky's days might be limited. It is with regret that I cannot recommend Toky to others, not just because of the latest billing fiasco but also due to my growing conviction that the platform has been more or less abandoned. ----- ### "Best option on the market for sales department" — 4.0/5 > **Vladislavs** | *27 de mayo de 2019* | Transporte marítimo | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive. > > **Puntos en contra**: Currently it's not possible to set a separate Administrator account without it being a User (paid) > > We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully. ----- ### "Nice and easy to use\! Good support" — 4.0/5 > **Rik** | *12 de febrero de 2020* | Contabilidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: We use Toky to call with our whole team (included developers), so we can speak all to our new users. It's nice that I can manage easily the hole team and create in just a few clicks a new user. > > **Puntos en contra**: Some times the "Mute" doesn't work. (6 of 10 it don't work) so we need to look at how that comes > > I can easily call with members and also with the feature "Power dialer" we can call quicker. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.co/software/156115/toky?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/156115/toky) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Datos estructurados