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Ideagen Quality Management
¿Qué es Ideagen Quality Management?
Las soluciones de software de Ideagen ofrecen un enfoque de gestión de calidad basado en el riesgo, que puede ayudar a las organizaciones a cumplir con las normas y regulaciones específicas del sector. Este software fácil de usar proporciona un punto focal central para toda la documentación relevante, datos, materiales y actividades asociadas con el proceso de calidad. Los módulos incluyen: Control de documentos, gestión de CAPA, auditoría y resultados, informes, competencia y desarrollo del personal y gestión de proveedores.
¿Quién usa Ideagen Quality Management?
Las soluciones de calidad de Ideagen ayudan a las organizaciones a gestionar la calidad, los informes y la gestión de seguridad, los comentarios de los clientes, la gestión de la cadena de suministro y el cumplimiento de una amplia gama de normas ISO y otras normas.
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Ideagen Quality Management
Opinones de Ideagen Quality Management

El nivel de cumplimineto mejoró con este Software
Comentarios: Es una experiencia muy organizada para las auditorías. Es un sistema flexible, muy fácil de utilizar y que se adapta a las empresas y su nivel de preparación.
Puntos a favor:
Las herramientas que se pueden utilizar para la facilitación de documentación y organización.
Contras:
No tengo problemas, el software tiene un buen comportamiento a nivel general.

Great Support, Product Needs Some Streamlining
Comentarios: Overall the software can be relied upon, its robust once set up and is highly customisable. The Ui is quite awkward and convoluted at times and takes time to learn. Support is great:- very quick to respond to issues and are willing to spend the time to work through problems to ensure they are fixed.
Puntos a favor:
Great support from the ideagen team, willing to help build your software install and spend hours troubleshooting issues. support is often quick and concise.
Contras:
Sometimes a very convoluted product, the UI has been added to for a number of years and could do with some refactoring/streamlining.
Overall a great Quality Management system
Comentarios: Overall a great system to use, I find the training courses created by my department very intuaitive. I use the system to pull off training data for our monthly and weekly reports which is great for showing numbers on the training progress within various departments.
Puntos a favor:
The system is straight forward to use with some excellent features.
Contras:
It might be better to have more trending in terms of graphs and charts for presenting to senior management.

Quality and Reporting Management system
Puntos a favor:
The software has various modules and is configurable to your liking. You can customise the workflow to your preferences and have the ability to build forms and templates yourself. It also has an easy access management module. You can also set up workflows for stages with different actions depending on the workflow you need.
Contras:
The software lacks a proper reporting application for operational staff. In addition, there is no suitable place for administering safety impact risk assessments in line with aviation regulations.
Quality Management
Comentarios: Poor customer support. Often left with issues unresolved or attempt to resolve myself. Good product for document control and error reporting.
Puntos a favor:
Good product. Reliable. Easily accessible. Desktop client most user friendly.
Contras:
Poor customer support. Occurrence module has a known defect for creating forms - yet to be fixed so currently unusable. Dashboards only available in Web version. Rejected drafts do not display on workload page. Documents due for review do not display on user workload page. Training / events module is difficult to use. Web version 7 is not user friendly at all. Analysis data not always accurate.

Great product but due an upgrade now
Puntos a favor:
As an administrator, you can do a lot and set it up the way you like it. Notifications work great as well.
Contras:
No logic while building reports. Dashboards are poor.
Excellent Quality and document Management Product...
Puntos a favor:
QPulse - Ideagen Quality Management product is a great tool for managing all aspects of quality and documents management. The software is interactive and user friendly, packed with useful features.
Contras:
Lack of Dashboard in the desktop version. Creating new forms in occurances module in desktop version not usable - Yet to be fixed. Support team needs to be trained better to answer and troubleshoot end user queries.

Q-Pulse - a comprehensive and customizable Quality Management System
Comentarios: Comprehensive and customizable system. It does well what it's supposed to do.
Puntos a favor:
Documentation Control and CAPA/Workflow modules work well and allow my organization to maintain compliance and improve our internal processes. Supplier Control and Audit module also perform well.
Contras:
User interface is dated and sometimes software is not the most intuitive to use.
Great customer support!
Puntos a favor:
The customer support is great! A very personalised service with a dedicated account manager for our account. This keeps us organised and means that requests are actioned quickly. The system is logical and relatively easy to use from a supplier approval point of view.
Contras:
The templates can be restrictive to adjust if you want to amend the SAQ and spec template. You cannot view the portal from the customer perspective so can be difficult to assist with enquires, although our dedicated QADEX support manager is always on hand to help.
IQM Hosp Review
Puntos a favor:
Easy to use, modules interact, has revolutionised our QMS overnight!
Contras:
Non to date. We are in the implementation stage but things have been smooth so far.
Good system
Comentarios: Its a good system in order to access everything in one place.
Puntos a favor:
Its simple and easy to use. All documentation can be found.
Contras:
It can be slow at times, and you are unable to attach images.
Q-Pulse
Comentarios: Q-Pulse also offered robust reporting and analytics capabilities, providing us with clear, concise, and visually appealing reports. This made it much easier to communicate with other departments and higher-ups about our current state of quality and any areas that needed improvement.
Puntos a favor:
Intuitive User Interface: easy to navigateComprehensive Suite of Tools: The platform offers a wide range of tools for managing quality, including modules for document control, audit management, supplier quality, CAPA
Contras:
Customization LimitationsHigh learning curveAbsence of full functionality of the mobile app
Solid product with potential to do so much more if some simple things are improved
Comentarios: Its a good system that our staff are used to. it helps me perform my job and allows us to provide the evidence and assurance we need and expect from a QMS. parts should be improved but its still a vitaluable tool we use every day and one my organstion could not live without. (please just take some time to listen to us).
Puntos a favor:
I think document control and audit are 2 of q-pulses strongest modules. i also like the fact that its a system that can cover most of my organisations' QMS needs. having one go-to system that covers mutliple needs is great and means our staff only need to learn and be familiar with one system.Probably the best assett they have is their staff: I have always found the ideagen staff helpful, prefessional and friendly and they have very good support.
Contras:
While i like q-pulse - i do think it can be better: The system can feel old and clunky in places. some simple quality of life improvements have never been implemented - which is unfortunate as with those improvements q-pulse could be so much more. the system does feel old and unloved; parts feel cobbled together as if each module was developed seperatetly. I'm hoping that as Ideagen chooses to move away from the Richclient platform and onto thew web platform - they will do the right thing and decide to invest properly in that development. Hopefully this way, our iwhslist as users will finally be accepted and addressed. As a user who is keen to help the company improve q-pulse, i have been a little disappointed that they dont always seem to listen to their users. i'm still hopeful they will invest more time and realise that listening to us is imporant and the right thing to do - then maybe togther we'll be able to change q-pulse from being a good system to becoming the great system it always promises to be.
Q Oulse survey
Comentarios: I have been using Q pulse for over a year now and wouldn't want to use anything else.
Puntos a favor:
pulse is very easy to use all aspects of the quality management system is all in one place and is helping us move towards a paper free QMS
Contras:
What I like least about q pulse is that is an be very slow and it crashes easily
Powerful, but not very intuitive software
Puntos a favor:
Provides solid document control functionality
Contras:
Training and people modules do not function as I would expect, they don't seem thought through
Very useful portal for supplier management and complaint management
Comentarios: Our complaints procedure is definitely a smoother process with all the information held in one place with the ability to extract management information, including visual graphs, to show trend analysis. Our SLA process is now much easier with a standardised form giving no options for interpretation by the supplier on what information is needed.
Puntos a favor:
easy to use portal, which you can access all aspects via one single log in. All the relevant information is at your fingertips via the dashboard which is easy to use.
Contras:
The portal can be slow at times due to busy usage, but not excessively so.

Qpulse is a great Quality Management software
Comentarios: Having used Qpulse now for nearly 15 years, I found it very useful at time for audit when all data is in one central storage area. It also ensure that everyone is using current version of any document
Puntos a favor:
We used Qpulse CAPA Module to manage a core process within the company. We then found Audit Module was very useful for managing Internal Audits. Document Module was used as central storage area for ISO documentation.
Contras:
Where one person is named a couple of times within one template, they get an email for every action. Unfortunately they are responsible for a number of separate actions so we had no way around this as we needed each action to be recorded.
Q-Pulse QMS
Comentarios: They have really good customer services
Puntos a favor:
If staff use the product frequently they will find it very easy to use. It has many useful features that support business processes.
Contras:
The software is so configurable that at it can become tricky to work out which function will allow you to configure what.
Excellent system to help manage supplier approval, specification and complaints.
Puntos a favor:
Great system and client customer service.
Contras:
Option for searching probably needs to be looked at as sometimes it is not very easy to find information.
Qadex is a key piece of information for technical teams
Comentarios: A highly important system to business and one that is easy to use.
Puntos a favor:
The account managers make everything seamless and easy to use. Any problems are quickly resolved.
Contras:
Occasional crashes and system hangs which force a refresh.

Powerful software once you learn it
Comentarios: Q-Pulse allows straightforward management of document control, CAPAs, audits and equipment records. Altogether this makes these tasks easier to plan and prioritise
Puntos a favor:
Workload statistics for departments and personnel. Customisable noncompliance wizards and templates. Customisable reports.
Contras:
Not having batch commands for more tasks such as removing archived users from all documents or acknowledging all documents on their behalf
Great Product with fantastic customer service
Puntos a favor:
Great Product with fantastic customer service. Very professional team for system implementation and supplier on boarding process.
Contras:
Great product but have lots of room development to match requirements for medium or large businesses.
Qadex
Comentarios: Help to manage supplier approval and specification management.
Puntos a favor:
From a customer perspective good, easy to navigate interface. More importantly a Key Account Manager who is helpful, responsive and supportive of our needs.
Contras:
Completing documents as a supplier, the interface is not the most user friendly.
Qualtrax - A Customer's View
Comentarios: As anyone who has worked with Software knows, software is only half of the package. Customer support, and service comprises the other half. As much as I love the Qualtrax Software, it’s the support and employees that make your company. Every single person I have interacted with has been not only helpful, and friendly, but genuinely kind. The support we have received is stellar and I would recommend Qualtrax for that aspect alone. The site for customers to submit desired features for possible implementation tells me that you take the needs of your customers seriously; that you value our suggestions and needs, which is rare in a company. Usually companies will say they want your feedback but it’s all talk. What you have done to engage your customers in the development process is impressive. Not only did you set the site up you give us feedback on the status of our suggestions. I am truly impressed by your company as a whole. The employees that have worked to help us over the years with setup, updates, renewals and issues have been amazing, I can’t thank them enough.
Puntos a favor:
The ability to customize the database to fit our needs. The fact that Qualtrax is constantly updating and striving to add features that will benefit their customers is another desirable aspect. I've never worked with a software company that was so invested in there product. Your employees take pride in the work they do and it only takes five minutes of talking with them to see this.
Contras:
There are some features in regards to the workflows that fall short of allowing us to be truly compliant.
All in one compliance package for sure!
Comentarios: With the loss of much of the prior QA staff and more individuals being hired and working remotely training was difficult. With Qualtrax able to made many of the burdensome tasks automated with immediate assignment to support staff and the training is assigned and completed on the individuals time making the process more efficient.
Puntos a favor:
The support, the added training through the customer portal, fast support on resolution of questions, the lists goes on and on.
Contras:
Software none. Just wish I had more time to dedicate to the whole process.