---
description: ¿Qué piensan los usuarios de Chattermill? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Chattermill gracias a Capterra Colombia.
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title: Chattermill - Opiniones, precios y características - Capterra Colombia 2026
---

Breadcrumb: [Inicio](/) > [Software de gestión de experiencia del cliente](/directory/30671/customer-experience/software) > [Chattermill](/software/153694/customer-experience-analytics-platform)

# Chattermill

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> Chattermill unifica los comentarios de los clientes, la asistencia al cliente y los comentarios de productos en una única plataforma para analizar los datos de los clientes a escala.
> 
> Veredicto: 25 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Chattermill?

Empresas de rápido crecimiento de los sectores de comercio minorista, tecnología financiera, viajes y más que desean redefinir la experiencia de sus clientes con analíticas de comentarios detalladas.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.5/5** | 25 Opiniones |
| Facilidad de uso | 4.4/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.6/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.2/5 | Basado en las opiniones generales |
| Funciones | 4.4/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Chattermill

## Contexto comercial

- **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, Francia, Irlanda, Italia, Países Bajos, Reino Unido, Sudáfrica

## Funciones

- Análisis de sentimientos
- Análisis de tendencias
- Análisis de texto
- Análisis visual
- Aprendizaje automático
- Automatización proceso/flujo de trabajo
- Búsqueda/filtro
- Creación de informes y estadísticas
- Creación de informes/análisis
- Detección del idioma
- Encuestas y comentarios
- Etiquetado
- Etiquetado de parte del discurso
- Extracción de datos
- Gestión de comentarios
- Gestión de encuestas y sondeos
- Gestión de la experiencia del cliente
- Gestión de los comentarios negativos
- Herramientas de colaboración
- Importación y exportación de datos
- Panel de comunicaciones
- Recopilación de datos multicanal
- Segmentación
- Segmentación de clientes
- Third-Party Integrations
- Visualización de datos

## Integraciones (en total: 28)

- Alchemer
- AppFigures
- AppFollow
- AskNicely
- Customer Thermometer
- Delighted
- Dixa
- Feefo
- Freshdesk
- Google Cloud
- Intercom
- Kustomer
- LiveChat
- Medallia Experience Cloud
- Qualaroo

… y 13 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia 24/7
- Chat

## Categoría

- [Software de gestión de experiencia del cliente](https://www.capterra.co/directory/30671/customer-experience/software)

## Categorías relacionadas

- [Software de gestión de experiencia del cliente](https://www.capterra.co/directory/30671/customer-experience/software)
- [Software de procesamiento de lenguaje natural (PLN)](https://www.capterra.co/directory/32754/natural-language-processing-%28nlp%29/software)
- [Herramientas para medir la satisfacción del cliente](https://www.capterra.co/directory/30541/customer-satisfaction/software)
- [Software NPS](https://www.capterra.co/directory/32075/nps/software)
- [Software de Text Mining](https://www.capterra.co/directory/30933/text-mining/software)

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1. [SurveyMonkey](https://www.capterra.co/software/32728/surveymonkey) — 4.6/5 (10426 reviews)
2. [Trustpilot](https://www.capterra.co/software/169618/trustpilot) — 4.5/5 (1202 reviews)
3. [Jotform](https://www.capterra.co/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)
4. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Survicate](https://www.capterra.co/software/132914/survicate) — 4.6/5 (99 reviews)

## Opiniones

### "Easy to use understand insights, accurately tagging and analytics" — 5.0/5

> **Mez** | *9 de septiembre de 2024* | Software informático | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used.
> 
> **Puntos en contra**: Some of the colours on the charts could be improved.
> 
> Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about.

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### "Relevant, granular insights on what our customer like and don't like" — 5.0/5

> **Katy** | *3 de septiembre de 2024* | Diseño | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers
> 
> **Puntos en contra**: Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts.
> 
> Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background.

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### "great idea, not working for me" — 2.0/5

> **Emma** | *25 de octubre de 2021* | Aerolíneas/aviación | Valoración de la recomendación: 2.0/10
> 
> **Puntos a favor**: trending user feedback helping us to understand what travellers want
> 
> **Puntos en contra**: For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered
> 
> verbatim feedback being categorized and highlighted.

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### "Great product" — 4.0/5

> **Shaina** | *12 de octubre de 2021* | Bienes de consumo | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well
> 
> **Puntos en contra**: Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked.
> 
> Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly.

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### "Use of it in a startup" — 4.0/5

> **Lorena** | *26 de octubre de 2021* | Propiedad inmobiliaria | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: The integration with the other features that we use works very well\! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly.
> 
> **Puntos en contra**: We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend.
> 
> Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

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## Enlaces

- [Ver en Capterra](https://www.capterra.co/software/153694/customer-experience-analytics-platform)

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