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¿Qué es FieldPulse?

FieldPulse es una manera totalmente nueva para que los propietarios y gerentes de negocios de servicios externos dirijan fácilmente sus operaciones. Con un enfoque en la facilidad de uso para todo el equipo, tanto en el campo como en la oficina, FieldPulse garantiza que estés en control de un negocio profesional, presto, preparado y rentable. Controla la programación de trabajos, mantente en contacto con tus equipos y clientes y garantiza la calidad de la experiencia de boca a boca que tus clientes esperan. Es una solución todo en uno.

¿Quién usa FieldPulse?

Empresas de servicios móviles y de campo, contratistas independientes y subcontratistas que gestionan clientes, programan trabajos para empleados y elaboran presupuestos/facturas para los clientes.

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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de FieldPulse

Evaluación media

En general
4,6
Facilidad de uso
4,5
Atención al cliente
4,8
Funcionalidades
4,4
Relación calidad-precio
4,7

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
76%
4
16%
3
6%
2
1%
1
1%
Lou
Lou
Owner en EE. UU.
Usuario de Linkedin verificado
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

I finally found what I was searching for!

5,0 hace 4 años

Comentarios: So far so good!

Puntos a favor:

The features are great and they actually work! After trying every software on capterra and more, FieldPulse allowed me to stop looking and get back to business. As an owner/operator I'm able to access the features I need in the field as well as the desktop. All the features are there in addition to many customization options. And the support is second to none. I've been able to get a human at all hours of the day and they are dedicated to customer satisfaction. Getting set up was a breeze and the support team guided me every step of the way (when needed). A slick gui AND good functionality? I'll take it.

Contras:

It could be more customizable, but isn't too limited. There are certain features that I'd like to see that aren't currently present, but then again no one does it all. And any software that had these features certainly lacked in most others. The team is also very responsive and interested in user feature requests. Sure, it's got it's bugs here and there. But when I mention one, the team usually knows about it and are on it already. That, or it was user malfunction.

Respuesta de FieldPulse

hace 4 años

Lou, thanks for taking the time to leave that review! We're inspired by business owners like you. So it means a lot to us when you note that our product is feature rich and still getting better. Cheers to your success! --Dennis Behrman | Head of Marketing

Jeff
Owner en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Fieldpulse changed the way we work

4,0 hace 3 semanas Nuevo

Comentarios: Fieldpulse has been a game changer for Pro Pool Team. We were able to centralize all the different types of work and customers into one system, that our clients love. The support staff is amazing, especially Holly, who help work through several issues we had at the start up. You get real people who seem to really care about your success on the Fieldpulse platform.

Puntos a favor:

Fieldpulse was easy to set up and to get started. Fieldpulse is very flexible with the setup allowing us to customize our workflow for our industry. Our customers love the portal and the ease of making payment and tracking job history for their locations.

Contras:

We have had a few issues with the engage phone system, but Fieldpulse is continually improving the software.

Brandon
Service Manager en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Beware of this software and company

1,0 hace 4 semanas Nuevo

Comentarios: Was never able to use the software and took over 6 months for the data migration to be completed. Management is very dishonest. They are more concerned with locking you into contracts than having a good product.

Puntos a favor:

Nice in the beginning stages until you need customer service.

Contras:

Very hard to use software and terrible customer service. Company is very deceitful and dishonest.

Respuesta de FieldPulse

hace 2 semanas

Thank you for your feedback. We're disappointed to hear about your experience. We take all customer feedback seriously. We understand change and moving to a new software can be difficult. However, we do our best to make this easy for every customer by taking on all heavy lifting. Based on your feedback, we conducted a big audit and provided every interaction between our teams. We understand businesses sometimes get busy and things get in the way, but we are always focused on your success. With that, it looks like the gap was lack of communication on approving the data migration for months. The complete communication log we provided showcased custom development we did, 50+ hours of supporting, and countless communication attempts to keep the ball rolling on this project without response from your team. We wish you and your business nothing but success!

Sheri
President en EE. UU.
Diseño, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Outstanding Customer Support and Easy to Use

5,0 hace 3 meses

Puntos a favor:

For starters, FieldPulse customer support is outstanding! My Customer Success Specialist, [sensitive content hidden], promptly responds to all my inquiries. To me, great customer support is a priority, especially regarding the software I use to run my business. I've had bad experiences with companies who don't care much about their customers. So, seeing how attentive [sensitive content hidden] is to my needs is very refreshing. Secondly, the software is very easy to use. I was offered an onboarding/training call that I haven't done yet. But even without the training, I was able to hop in and start creating customers, estimates, and invoices in minutes. The very intuitive interface makes even a novice comfortable about using the system. I look forward to scheduling my training call to use all the features offered to help grow and manage my business.

Contras:

I guess one negative would be having to purchase add-ons to utilize the system fully. Having a business phone number tied into the system is a necessity. For that to happen with FieldPulse, you must purchase the Engage add-on, increasing the monthly cost. But with that said, they give you 5 new phone numbers and unlimited minutes and texts. Every correspondence is attached to the client dashboard. So now I use only one phone number to communicate with my clients instead of using FB Messenger, Instagram DMs, and personal text messages. It is much easier to keep track of everything this way. You can also port your existing phone number into the system if needed. Even with the extra monthly cost of the Engage add-on, FieldPulse is still cheaper than most other field management/CRM services available. So I guess the small increase in cost really isn't a negative after all.

Mario
Owner en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excellent software

5,0 hace 2 meses Nuevo

Comentarios: This solution has been absolutely perfect for my business needs.

Puntos a favor:

Designing flexible budgeting options for clients to maintain full control of their finances.

Contras:

Have you ever experienced that frustrating moment when you lose your internet connection and all your progress on taking notes gets erased? It's definitely not their fault, but it can be incredibly annoying.