--- description: ¿Qué piensan los usuarios de Birdeye? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Birdeye gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [AI Content Creation Platforms](/directory/34829/ai-content-generation-platforms/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.co/software/152997/birdeye Página: 1 de 30\ Siguiente: [Página siguiente](https://www.capterra.co/software/152997/birdeye?page=2) > BirdEye ayuda a las empresas a recopilar comentarios de los clientes y a aprovecharlos para el crecimiento en un panel de control todo en uno y fácil de usar. > > Veredicto: 707 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Birdeye? Empresas que buscan crear una sólida reputación online impulsada por los comentarios de los clientes, aumentar las calificaciones y establecer confianza para conseguir nuevos clientes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 707 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Birdeye - **Ubicación**: Palo Alto, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Francia, Italia, México, Nueva Zelanda, Países Bajos, Puerto Rico, Reino Unido ## Funciones - AI Visibility Score - Acceso móvil - Análisis - Análisis de sentimientos - Automatización de marketing - Automatización de procesos empresariales - Brand Voice Training - Chat en tiempo real dirigido a consumidores - Chat y mensajería - Chatbot - Comunicación multicanal - Confirmations/Reminders - Conforme con HIPAA - Content Gap Analysis - Content Generation - Creación de informes/análisis - Distribución multicanal - Envío masivo de mensajes de texto - Formación de los pacientes - Formularios personalizables - GEO Optimization - Geo Rankings - Gestión de abogados - Gestión de campañas - Gestión de comentarios - Gestión de encuestas y sondeos - Gestión de la experiencia del cliente - Gestión de la reputación - Gestión de planes de cuidado - Hashtag Tracking - IA y aprendizaje automático - Mensajería planificada - Modelos personalizables - Notificación de reseña de usuario - Personalización - Personalización de mensajes - Personalization and Recommendation - Procesamiento de lenguaje natural - Programación de campañas - Programación de publicaciones - Prompt Organization - Reconocimiento de voz - Respuestas automáticas - Review Sharing - SEO Audit - Seguimiento de posiciones de palabras clave - Solicitud de reseña de usuario - Sugerencias de consultas - Supervisión de reseñas - Transformer Model … y 123 características más ## Integraciones (en total: 112) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Apple - Authenticom - Booker - Booker - Buildertrend - CareCloud Charts - CareStack - ChatBot - Clio Grow - Cloud Access Security Broker (CASB) - Cloze … y 97 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [AI Content Creation Platforms](https://www.capterra.co/directory/34829/ai-content-generation-platforms/software) ## Categorías relacionadas - [AI Content Creation Platforms](https://www.capterra.co/directory/34829/ai-content-generation-platforms/software) - [Herramientas para gestionar la reputación](https://www.capterra.co/directory/30750/reputation-management/software) - [Software para gestión de reseñas](https://www.capterra.co/directory/31024/review-management/software) - [Software de chat en directo](https://www.capterra.co/directory/30797/live-chat/software) - [Herramientas de marketing conversacional](https://www.capterra.co/directory/31562/conversational-marketing-platform/software) ## Alternativas 1. [Brand24](https://www.capterra.co/software/149054/brand24) — 4.7/5 (256 reviews) 2. [ReputationStacker](https://www.capterra.co/software/160682/reputationstacker) — 4.9/5 (59 reviews) 3. [Trustpilot](https://www.capterra.co/software/169618/trustpilot) — 4.5/5 (1207 reviews) 4. [rater8](https://www.capterra.co/software/177794/rater8) — 5.0/5 (184 reviews) 5. [GiveMe5.ai](https://www.capterra.co/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) ## Opiniones ### "Powerful SEO and Review Management Platform" — 5.0/5 > **Susana** | *20 de mayo de 2025* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. > > **Puntos en contra**: The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. > > Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 de mayo de 2026* | Propiedad inmobiliaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Puntos en contra**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 de agosto de 2025* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Puntos en contra**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Birdeye is powerful but takes time to master" — 5.0/5 > **Gabriella** | *9 de septiembre de 2026* | Telecomunicaciones | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like Birdeye for boosting online presence and making messaging and email follow-ups with customers quick and easy. > > **Puntos en contra**: What i like least about Birdeye is that it can be a bit complex to learn at first and the pricing is quite high for smaller teams. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 de junio de 2025* | Automoción | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Puntos en contra**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- Página: 1 de 30\ Siguiente: [Página siguiente](https://www.capterra.co/software/152997/birdeye?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/152997/birdeye) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados