¿Quién usa FixMe.IT?

Profesionales de TI de empresas de todos los tamaños y de diversos sectores.

¿Qué es FixMe.IT?

La aplicación de soporte remoto más valorada, diseñada para brindar soporte instantáneo desatendido y bajo demanda a clientes ubicados en cualquier parte del mundo. A partir de solo 25 $ mensuales, FixMe.IT ofrece gestión de múltiples sesiones, soporte ilimitado bajo demanda y acceso a hasta 150 máquinas desatendidas. Entre sus principales funciones se incluyen también imagen de marca, navegación en múltiples monitores, intercambio bidireccional de escritorio, transferencia de archivos, herramientas de dibujo, grabación de sesiones, creación de informes y mucho más.

Información sobre FixMe.IT

Techinline

https://www.techinline.com

Fundada en 2007

Resumen de precios de FixMe.IT

FixMe.IT no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de FixMe.IT está disponible a partir de US$ 25,00/mes.

Precio inicial

US$ 25,00/mes
Ver precios

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Instalado: Windows

Formación

En directo en línea

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de FixMe.IT

Software de asistencia remota
Chat en tiempo real
Encuestas y comentarios
Grabación de la sesión
Herramientas de diagnóstico
Transferencia de la sesión
Uso compartido de archivos
Uso compartido de la pantalla

Reseñas de FixMe.IT

Mostrando 5 de 337 reseñas

En general
4,7/5
Facilidad de uso
4,8/5
Atención al cliente
4,7/5
Funcionalidades
4,4/5
Relación calidad-precio
4,7/5
R. curtis M.
System Analyst
Ingeniería civil, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 21/11/2018

"Best Remote Access Software Available"

Comentarios: I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Puntos a favor: The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Contras: If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

  • Fuente de la reseña 
  • Publicado el 21/11/2018
Alex R.
IT Manager
Relaciones gubernamentales, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 21/1/2020

"Great bang for the buck!"

Comentarios: I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Puntos a favor: Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Contras: Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

  • Fuente de la reseña 
  • Publicado el 21/1/2020
Steven C.
IT Support Technician
Educación primaria/secundaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 8/5/2020

"FixMe.IT (Techinline) for IT Support Professionals"

Comentarios: I have been using Fixme.it from Techinline for over 5 years while operating my own PC support business. I am now using it to support the teachers, staff and students at school. With a pool of 700+ systems to support during our current virus pandemic (Coronavirus), this tool has been instrumental in keeping everyone's computers operating efficiently. FixMe.IT from Techinline will continue to be my "go-to" tool for providing remote IT support.

Puntos a favor: This software permits me to connect to a client's computer system quickly and reliably. The download and installation of the client software requires only standard user rights on the client system. Connecting to the client requires the client to provide a session specific "client ID" to the support person. The connection with the remote computer is encrypted for obvious security reasons. Once connected, the client's screen is shared as is the mouse and keyboard. With FixMe.IT, multiple connections can be open simultaneously, so a support agent can handle multiple clients at the same time. The client always has the ability to terminate the connection at any time during the remote session. Additionally, once the session has been completed and the client has been disconnected, the software is automatically uninstalled from the client computer. The annual price per license is only $300 for which is an exceptional bargain when compared to most other professional remote support platforms. One license is for one support agent and virtually unlimited clients. There is not any additional cost for clients or the number of client connections you make.

Contras: The only shortcoming that I have found with this application is the lack of support for MAC and Linux clients. FixMe.it (Techinline) software is designed for use only on Windows.

  • Fuente de la reseña 
  • Publicado el 8/5/2020
Thomas B.
Ceo
Redes informáticas, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    3/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 2/11/2017

"It's hard to knock the product as it is but it's just ok"

Comentarios: I am generally able to connect to my customers computers to assist with issues and install software

Puntos a favor: On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

Contras: No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!
Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Respuesta de proveedores

por Techinline el 7/11/2017

Hi Thomas,

Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.

Regards,
Dan | Techinline

  • Fuente de la reseña 
  • Publicado el 2/11/2017
Olaf D.
Sys admin
Administración educativa, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    2/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 4/2/2020

"Cheap & Stable"

Comentarios: Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)

Puntos a favor: Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client

Contras: - No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

  • Fuente de la reseña 
  • Publicado el 4/2/2020