---
description: ¿Qué piensan los usuarios de EasyCall Cloud? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de EasyCall Cloud gracias a Capterra Colombia.
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title: EasyCall Cloud - Opiniones, precios y características - Capterra Colombia 2026
---

Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [EasyCall Cloud](/software/147346/easycall-cloud)

# EasyCall Cloud

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> EasyCall Cloud el software del call center online ofrece la máxima escalabilidad y flexibilidad para tu Call Center.
> 
> Veredicto: 17 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa EasyCall Cloud?

La flexibilidad de Easycall lo hace adecuado para pymes y grandes empresas. Compre solo los asientos que necesite.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.4/5** | 17 Opiniones |
| Facilidad de uso | 4.8/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.6/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.8/5 | Basado en las opiniones generales |
| Funciones | 4.5/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: easy4cloud
- **Ubicación**: Milano, Italia
- **Constitución**: 2011

## Contexto comercial

- **Precio inicial**: EUR 25,00
- **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: español, inglés, italiano
- **Países disponibles**: España, Italia

## Funciones

- CRM
- Centro de atención telefónica de llamadas entrantes
- Centro de atención telefónica de llamadas salientes
- Chatbot
- Creación de informes de llamadas
- Creación de informes y estadísticas
- Creación de informes/análisis
- Desvío de llamadas
- Distribución automática de llamadas
- Enrutamiento automatizado
- Enrutamiento de llamadas
- Gestión de campañas
- Gestión de centros de atención telefónica
- Gestión de colas de espera
- Gestión de contactos
- Grabación
- Grabación de llamadas
- Grabación de texto de llamada
- IVR
- Identificador de llamadas
- Integración de telefonía informática
- Marcación automática
- Marcador automático
- Marcador predictivo
- Mensaje de voz
- Programación de rellamadas
- Registro de llamadas
- Seguimiento de interacciones
- Seguimiento de llamadas
- Supervisión de llamadas
- VoIP

## Integraciones (en total: 2)

- Telegram
- Zapier

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Asistencia telefónica
- Chat

## Categoría

- [Software para call center](https://www.capterra.co/directory/30007/call-center/software)

## Categorías relacionadas

- [Software para call center](https://www.capterra.co/directory/30007/call-center/software)
- [Software de softphone](https://www.capterra.co/directory/31029/softphone/software)
- [Software para VoIP](https://www.capterra.co/directory/30940/voip/software)
- [Soluciones de telefonía](https://www.capterra.co/directory/30084/telephony/software)
- [Software de marcador predictivo](https://www.capterra.co/directory/30597/predictive-dialer/software)

## Alternativas

1. [Aircall](https://www.capterra.co/software/144486/aircall) — 4.2/5 (458 reviews)
2. [Ringover](https://www.capterra.co/software/169627/ringover) — 4.7/5 (858 reviews)
3. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [CallHippo](https://www.capterra.co/software/159578/callhippo) — 4.4/5 (675 reviews)
5. [Gong.io](https://www.capterra.co/software/157969/gong-io) — 4.8/5 (560 reviews)

## Opiniones

### "EasyCall Rating" — 5.0/5

> **Querobim** | *26 de diciembre de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: It is software with ease to make and receive calls. The configuration for using Voip helps to make calls faster. There is a feature for transferring calls between extensions and another called "Pendulum", which alternates between calls. For not receive calls, exist a resource for pauses. It possible control the time of work with use the logins accounts.
> 
> **Puntos en contra**: When you sign in, it automatically pauses, which can make the user forget and remain paused. In addition, there is no warning that the pause has ended, which may cause inconvenience.

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### "Fast, Easy to Use, and Reliable" — 4.0/5

> **Usuario verificado** | *26 de agosto de 2025* | Software informático | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: EasyCall Cloud is very intuitive and quick to set up. The interface is straightforward, which makes it easy for new users to get started without a steep learning curve. Tasks that normally take longer with traditional systems can be completed in just a few clicks, and call quality remains consistent even when moving fast. This combination of simplicity and speed saves time for the team and makes day-to-day operations much smoother.
> 
> **Puntos en contra**: I experienced a few small bugs in the beginning, but the support team responded quickly and solved them without delay.
> 
> My overall experience with EasyCall Cloud has been very positive. The platform is easy to use, fast, and reliable for daily operations. Even when small issues came up, the support team was quick to resolve them, which gave me confidence in the service. It has saved me time, improved efficiency, and made communication smoother across the team.

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### "Connection management tool" — 2.0/5

> **Diogo** | *16 de julio de 2019* | Telecomunicaciones | Valoración de la recomendación: 5.0/10
> 
> **Puntos a favor**: The tool has a large and functional database. It is possible to manage calls by year, month, day and hours. The number of incoming calls, among other management activities.
> 
> **Puntos en contra**: It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure

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### "Programma perfetto per la gestione delle chiamate" — 5.0/5

> **Gianni** | *10 de julio de 2024* | Inalámbrico | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Utilizziamo questo software da diversi mesi e posso affermare con certezza che ha trasformato radicalmente la nostra gestione delle chiamate, sia per il servizio clienti che per il nostro reparto vendite. L'efficienza e la facilità d'uso del programma hanno semplificato notevolmente le nostre operazioni quotidiane, migliorando la nostra produttività e la soddisfazione dei clienti. Inoltre, l'assistenza clienti fornita è impeccabile: sempre disponibile, competente e pronta a risolvere qualsiasi problema in tempi rapidissimi. Consiglierei questo software a chiunque cerchi una soluzione affidabile e di alta qualità per la gestione delle chiamate.
> 
> **Puntos en contra**: Non abbiamo riscontrato particolare svantaggi per il software.

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### "Freedom for your business" — 5.0/5

> **Carmelo** | *7 de mayo de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The most important feature of the software is the complete cloud implementation of all the functionalities, starting from CRM administration and configuration to the operator seat. This let you assemble a working team in a very smart way no matter if they work in office, in a cowering or from home.
The web user interface is very easy to use for everyone.
The social integration, the predictive and geo dialing let you set up very smart customer interaction workflow.
> 
> **Puntos en contra**: The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).

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## Enlaces

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