--- description: ¿Qué piensan los usuarios de Exelysis Contact Center? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Exelysis Contact Center gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Exelysis Contact Center - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [Exelysis Contact Center](/software/137080/exelysis-contact-center) # Exelysis Contact Center Canonical: https://www.capterra.co/software/137080/exelysis-contact-center Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.co/software/137080/exelysis-contact-center?page=2) > El centro de contacto Exelysis es un software de comunicaciones que viene a mejorar y manejar las operaciones de un PBX empresarial. > > Veredicto: 26 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Exelysis Contact Center? Centros de llamadas, atención al cliente, telemarketing, integración de telefonía en cualquier sector. Bancos, telecomunicaciones, hostelería, salud, seguros, gobierno, entre otros. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 26 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Microbase - **Constitución**: 2003 ## Contexto comercial - **Precio inicial**: EUR 50,00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Bielorrusia, Chad, Estados Unidos, Ghana, Grecia, Indonesia, Italia, Myanmar (Birmania), Nicaragua, Portugal, Puerto Rico, Reino Unido, Siria, Tanzania, Turquía, Zambia ## Funciones - Acciones activadas por evento - CRM - Creación de informes/análisis - Desvío de llamadas - Enrutamiento de llamadas - Gestión de centros de atención telefónica - Gestión de colas de espera - Grabación - Grabación de llamadas - IVR - Registro de llamadas - Supervisión de llamadas - Transferencia de archivos ## Integraciones (en total: 3) - AroTRON - Fidelio ERP - protel PMS ## Opciones de asistencia - E-mail/Help Desk - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.capterra.co/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.co/directory/30007/call-center/software) - [Programas para grabar llamadas](https://www.capterra.co/directory/30533/call-recording/software) ## Alternativas 1. [Ringover](https://www.capterra.co/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.co/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.co/software/29589/callcenternow) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Calabrio ONE](https://www.capterra.co/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) ## Opiniones ### "A world contender for CTI systems" — 5.0/5 > **Angelos** | *13 de febrero de 2020* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It actually does what it claims at a fraction of the cost of equivalent big name commercial systems and with a local support team par none. > > **Puntos en contra**: Nothing that I can think off, it performed more than adequately > > I used exelysis in two previous companies that I worked at. The former was mostly an outgoing contact center that used predictive dialing and the latter a classic call center that fielded agent calls. In both cases Exelysis performed spectacularly and its mother company was able to assist us with various integration tasks to third party systems. Highly recommended. ----- ### "Exelysis Cloud is the best communication tool" — 5.0/5 > **Tasos** | *18 de febrero de 2020* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Atrotech has the cloud version, which includes pbx and contact center services. Our plan also includes all telecom costs, such as telephone numbers and voice minutes. We really like the 24/7 support that we needed only once, where actual response time was less than 10 mins. Recently we have activated the option for encrypted recordings with Cloud archiving, which works great having the highest level of security and encryption. > > **Puntos en contra**: We would like to include Natural Language Understanding to our solution, however the implementation cost was very high for our company size. > > The overall experience with Exelysis Sales and Pre-Sales team was very good. The migration process was very easy and the communication skills of Engineers were very good. On usage, all are moving smoothly and we are very pleased with our chose. ----- ### "Dialing all the way" — 4.0/5 > **Nenad** | *7 de septiembre de 2022* | Servicios financieros | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Our current CRM integration with Exelysis is irreplaceable\! The software itself offers a tone of features and is constantly being improved. > > **Puntos en contra**: This is not a self installable package, it requires vendor integration and support. > > It really enables us to provide a high end service to our customers. The Exelysis team is professional and always willing to lend a hand in solving any issues. ----- ### "Great CTI" — 4.0/5 > **Christos** | *20 de diciembre de 2018* | Seguros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: i can have the overall supervision of different inbound and outbound campaigns , at the same time . > > **Puntos en contra**: Probably i would suggest a different interface. More advanced manager console. ----- ### "A stable and fully featured solution for the most demanding call center" — 5.0/5 > **Stavros** | *6 de diciembre de 2018* | Restaurantes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - High Availability - Excellent management for inbound and outbound calls - Outbound campaign features (power dialing, predictive dialing) - Interconnection with other systems > > **Puntos en contra**: It depends on proprietary operating system and database > > We are using Exelysis and his predecessor for over 10 years, our call center counts 140 agents , 15000 inbound calls per day , 5000 outbound calls per day and zero problems. I recommend Exelysis to all companies with a high demanding call center. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.co/software/137080/exelysis-contact-center?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/137080/exelysis-contact-center) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados