--- description: ¿Qué piensan los usuarios de Grasp? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Grasp gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Grasp - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [Grasp](/software/137037/grasp) # Grasp Canonical: https://www.capterra.co/software/137037/grasp Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.co/software/137037/grasp?page=2) > Permite a los minoristas y pequeñas empresas responder más rápidamente a las preguntas de los clientes. Bandeja de entrada del equipo para chats de clientes, correos electrónicos, publicaciones sociales. > > Veredicto: 21 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Grasp? Comercio electrónico/tiendas web Comercios minoristas Grupos de consultoría Usuarios de servicios en la nube Deloitte Fast 500 Pymes: de 1 a 100 empleados ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 21 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Grasp - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: EUR 29,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Idiomas admitidos**: inglés, neerlandés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Países Bajos, Reino Unido ## Funciones - Alerts/Escalation - Base de datos de clientes - Chat en vivo - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Gestión de colas de espera - Gestión de correo electrónico - Gestión de la base de conocimiento ## Integraciones (en total: 3) - Adobe Commerce - Drupal - WordPress ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de servicio al cliente](https://www.capterra.co/directory/22/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.capterra.co/directory/22/customer-service/software) - [Software de soporte al cliente](https://www.capterra.co/directory/32315/customer-support/software) ## Alternativas 1. [Zoho Desk](https://www.capterra.co/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 2. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.co/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.capterra.co/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.capterra.co/software/134347/intercom) — 4.5/5 (1131 reviews) ## Opiniones ### "Casengo helps us to manage the flow of prospects inquiries" — 4.0/5 > **Kasper** | *11 de julio de 2014* | Aprendizaje en línea > > **Puntos a favor**: Cloud based, You can see if a case is handled by one of your colleagues and which colleague handles a case. You can also review the reactions and coach people on it. > > **Puntos en contra**: There can be some UI improvements. Browsing through cases for examples is not ideal. > > Easygenerator uses Casengo to manage all inquiries from prospects. It helps us divide the flow over several agents, that will work most of the time in different locations. Back in our Outlook days, we were struggling to manage and dividing the growing number of emails. That tension disappeared as soon as we started using Casengo. We can see right away which customers are still awaiting an answer. Assigning a case to someone works great, too, and so does live chat. We love switching from email to chats. My personal favorite however, is that Casengo is cloud-based and mobile-friendly. ----- ### "Perfect Customer Support for WhatsApp Integration option" — 5.0/5 > **Rodrigo** | *13 de mayo de 2024* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation. > > **Puntos en contra**: it would be nice to see if our customer have read or seen our replies. > > My overall experience is very positive what I use grasp. ----- ### "Worst Customer Service" — 3.0/5 > **Abdul Hadi** | *9 de marzo de 2022* | Comercio minorista | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee > > **Puntos en contra**: Bad customer service in terms of charging the fee, and confusing invoicing system > > Bad. Find something else ----- ### "Grasp review" — 4.0/5 > **Victoria** | *4 de marzo de 2023* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Grasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity. > > **Puntos en contra**: Grasp is very fine at the moment, there's nothing i dislike about it. > > Customer service.Reporting on agent performanceImproved customer experience. ----- ### "Casengo Review" — 5.0/5 > **RONALD** | *17 de abril de 2019* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights. > > **Puntos en contra**: It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily. > > So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.co/software/137037/grasp?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/137037/grasp) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados