--- description: ¿Qué piensan los usuarios de SherpaDesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de SherpaDesk gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SherpaDesk - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Programas de automatización de servicios profesionales](/directory/16/professional-services-automation/software) > [SherpaDesk](/software/136172/sherpadesk) # SherpaDesk Canonical: https://www.capterra.co/software/136172/sherpadesk Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.co/software/136172/sherpadesk?page=2) > Por último, una solución de asistencia al cliente que se centra en lo que realmente importa: el tiempo. > > Veredicto: 62 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa SherpaDesk? Pequeñas y medianas empresas; empresas de servicios personales ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 62 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: SherpaDesk - **Constitución**: 2012 ## Contexto comercial - **Precio inicial**: US$ 39,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos, Reino Unido ## Funciones - Alertas y notificaciones - Alerts/Escalation - Aplicación móvil - CRM - Creación de informes/análisis - Creación de marca personalizable - Enrutamiento automatizado - Facturación - Gestión de SLA (Service Level Agreement) - Gestión de facturas - Gestión de la base de conocimiento - Gestión de proyectos - Herramientas de colaboración - Panel de actividades - Portal de autoservicio - Seguimiento de interacciones - Seguimiento del tiempo - Seguimiento horas/gastos ## Integraciones (en total: 5) - FreshBooks - Microsoft 365 - QuickBooks Online - QuickBooks Online Advanced - Salesforce Sales Cloud ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Programas de automatización de servicios profesionales](https://www.capterra.co/directory/16/professional-services-automation/software) ## Categorías relacionadas - [Programas de automatización de servicios profesionales](https://www.capterra.co/directory/16/professional-services-automation/software) - [Software de help desk](https://www.capterra.co/directory/30008/help-desk/software) - [Herramientas para controlar tiempo y gastos](https://www.capterra.co/directory/30080/time-and-expense/software) - [Software de base de conocimientos](https://www.capterra.co/directory/32454/knowledge-base/software) - [Software de seguimiento comercial](https://www.capterra.co/directory/32744/sales-tracking/software) ## Alternativas 1. [QuickBooks Time](https://www.capterra.co/software/148488/tsheets) — 4.7/5 (6997 reviews) 2. [Teamwork.com](https://www.capterra.co/software/120390/teamwork-projects) — 4.5/5 (934 reviews) 3. [FreshBooks](https://www.capterra.co/software/142390/freshbooks) — 4.5/5 (4509 reviews) 4. [Sage Timeslips](https://www.capterra.co/software/114210/sage-timeslips) — 3.9/5 (260 reviews) 5. [monday.com](https://www.capterra.co/software/147657/monday-com) — 4.6/5 (5731 reviews) ## Opiniones ### "SherpaDesk is the most economical and effective ticketing solution that we've ever used." — 5.0/5 > **Doug** | *18 de septiembre de 2017* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: SherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue. > > We transitioned from the BigWeb Apps, so it took a little time to learn how to effectively use SherpaDesk. ----- ### "NEW LOOK RATING" — 4.0/5 > **Usuario verificado** | *29 de enero de 2026* | Administración educativa | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The software was great until this latest version, especially not receiving any notification. The new look is too " busy", however we will probably just have to adjust > > **Puntos en contra**: As far as the don't like , its been previously described INTHE ABOVE comments. > > Overall rating prior to the changes. Great communication tool and organizing a team effort is easy using this ----- ### "Review on a great project" — 3.0/5 > **Stephen** | *14 de octubre de 2024* | Seguridad informática y de redes | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Well first ill say the setup was pretty easy. I had one of my employees tag along with me to do the setup he said also he likes the pricing of it so he was thinking about doing it for his company > > **Puntos en contra**: Wish I could reprogram some of the customizations it could be a lot more functionable with customization > > Honestly I like the program it has an app too so that's pretty cool any software that has an app also is a win-win in my book just as long it works ----- ### "Foundation of control for our IT support business." — 4.0/5 > **John** | *26 de julio de 2017* | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: - Easy to use. - Great support. - Full featured with options to enable only what is needed. - Continually updated. - A pleasure to use. - Easy for end users, engineers and customers. - Was up and using in 7.6 minutes. SherpaDesk is great. It has changed the way I do business. I have tried and reviewed many different helpdesk/ticketing solutions and SherpaDesk is the best fit for us by far.. > > **Puntos en contra**: I struggled to find a sensible con to post. No deal breakers. Some features need improvement (which seems to be continually happening) as they are a little rough around the edges or overly complex. During my use we found one bug and made one suggestion which were both fixed/implemented in a timely manner. ----- ### "Simple, powerful ticketing" — 5.0/5 > **Micah** | *2 de mayo de 2016* | Prensa > > **Puntos a favor**: Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price. You can get very good reporting and offers very credible tools to help a manager manage workflow. > > **Puntos en contra**: End users still have to understand the emails. Since the bulk of IT ticket work is generated by the lower end of the user base, easier to understand discussion chains would be nice. I haven't seen anyone really do it better - the time/date stamps make it easy for me, but I'm not at the low end of the user base (at least I like to think I'm not). > > If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us. If you use it for it's intended purpose, it is robust enough to do an excellent job and yet simple enough to have a very short learning curve. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.co/software/136172/sherpadesk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/136172/sherpadesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados