--- description: ¿Qué piensan los usuarios de Close? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Close gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Close - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software CRM](/directory/2/customer-relationship-management/software) > [Close](/software/132667/close-io) # Close Canonical: https://www.capterra.co/software/132667/close-io Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.co/software/132667/close-io?page=2) > Con integración de llamadas, mensajes SMS y correo electrónico en una plataforma, Close puede ayudarte a cerrar más tratos. Obtén tu prueba gratis en el sitio web de Close. > > Veredicto: 164 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Close? Equipos de ventas internos que desean cerrar más tratos y evitar la entrada manual de datos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 164 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Elastic - **Constitución**: 2013 ## Contexto comercial - **Precio inicial**: US$ 35,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, España, Estados Unidos, Francia, India, Italia, Japón, México, Portugal, Reino Unido ## Funciones - Alertas y notificaciones - Automatización proceso/flujo de trabajo - Base de datos de clientes - Biblioteca de contenidos - CRM - CRM Integration - Campañas de goteo - Captura de clientes potenciales - Comentarios/notas - Comunicación multicanal - Contactos compartidos - Creación de informes de llamadas - Distribución automática de llamadas - Enrutamiento de llamadas - Entrada de datos - For Financial Institutions - Gestión de actividad de ventas - Gestión de clientes - Gestión de contactos - Gestión de correo electrónico - Gestión de flujos de trabajo - Gestión de la comunicación - Gestión de listas - Gestión de listas de llamada - Gestión de tareas - Gestión del pipeline - Gestión del pipeline de ventas - Gestión del rendimiento - Grabación - Herramientas de colaboración - IA y aprendizaje automático - IVR - Identificación de cuenta de destino - Informes de ventas - Inteligencia conversacional - Marcación automática - Marcador automático - Marcador predictivo - Para el sector de los seguros - Para equipos de ventas/organizaciones - Personalización - Plantillas de correo electrónico - Priorización - Real-Time Notifications - Seguimiento de clics - Seguimiento de la participación - Seguimiento de llamadas - Seguimiento por correo electrónico - Supervisión de llamadas - Transcripción de llamadas … y 44 características más ## Integraciones (en total: 85) - ActiveCampaign - Airtable - Allegrow - Asana - Bento - Better Proposals - Breeze - Calendly - ChatGPT - Claude - Clay - Convin - CozyRoc SSIS+ Components Suite - Custify - Customer.io … y 70 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software CRM](https://www.capterra.co/directory/2/customer-relationship-management/software) ## Categorías relacionadas - [Software CRM](https://www.capterra.co/directory/2/customer-relationship-management/software) - [Sistemas automatizados de ventas](https://www.capterra.co/directory/12/sales-force-automation/software) - [Software para Capacitación de ventas](https://www.capterra.co/directory/30798/sales-enablement/software) - [Software CRM para Mac](https://www.capterra.co/directory/30917/mac-crm/software) - [Software de asistente de ventas con IA](https://www.capterra.co/directory/34135/ai-sales-assistant/software) ## Alternativas 1. [Zoho CRM](https://www.capterra.co/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bitrix24](https://www.capterra.co/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Slack](https://www.capterra.co/software/135003/slack) — 4.7/5 (24046 reviews) 5. [HubSpot Sales Hub](https://www.capterra.co/software/140219/hubspot-saleshub) — 4.5/5 (497 reviews) ## Opiniones ### "You really need to try CLOSE CRM" — 4.0/5 > **Dr. Brijendra** | *8 de enero de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Easy to use interface and very clean UI, amazing roadmap too, they do support under MS for startup program, this include call the customer features. > > **Puntos en contra**: Features sets are lacking, however they have a strong product roadmap, which helps to stick with the software > > Amazing CRM products, especially for startups ----- ### "Efficient and User-Friendly CRM for Sales Teams" — 5.0/5 > **Mehmet Ali** | *8 de julio de 2025* | Desarrollo de programas | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The dashboard is very useful and practical. It gives a clear, real-time overview of all sales activities, making it easy to prioritize follow-ups and track progress at a glance. I especially appreciate how intuitive the interface is even new team members can get up to speed quick > > **Puntos en contra**: The trial period felt a bit short, especially for teams that are evaluating multiple tools and need time to fully explore all the features. A slightly longer trial would be great > > Very useful and easy to use. Close offers a streamlined experience tailored for sales teams, with intuitive features that enhance productivity. From the dashboard to communication tools, everything is designed to be accessible and efficient. It has definitely helped us stay organized and focused on closing deals faster. ----- ### "A Powerful Start-Up CRM We're Slowly Outgrowing" — 4.0/5 > **Usuario verificado** | *25 de marzo de 2026* | Software informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: As a CRM, it's solid in many of the areas that count. Particularly for smaller companies, I think it offers a decent value for the cost. Its UI is user-friendly and easy to learn compared to many other CRMs, with colored icons and buttons generally in obvious places. It also has very powerful search functionality, which we used to drive a lot of automation and reporting for sales and service managers, first through Zapier and now through Close itself as well as they build out more internal automation triggers. They handle lead pages with lots of activities and notes really well, allowing you to filter down by activity, customer, employee, timeframe, or text searching. The AI summary at the top of the page can also be useful to get an overall picture. > > **Puntos en contra**: The reporting functionality leaves a lot to be desired. It's easy to pull slices of data through the search tool, but hard to compare those against each other or look at change over time. Many of the reports they do have around things like Opportunity pipelines aren't customizable enough to be useful (for example, you can only look at time for opportunities to move to the exact next stage in the pipeline, so any that skip a step or move backwards don't report properly and can't be filtered for), and there's no good workaround we've been able to find. They also have one limit that hurts automated workflows: you can only trigger them on a small subset of what their search tool allows you to look for. We are forced to still use Zapier in many cases, because there we can use the search results themselves as a trigger. I spoke with their product team years ago asking for workflows to trigger off of search results matching for a lead, but they've seemed to prioritize AI features and other updates instead. We'd save potentially hundreds per month if we had that one feature. > > It's been generally positive. Their support is reasonably good (though we have to sometimes take extra time to be escalated when we have clear issues that require it), their UI is easy to learn, and their activity tracking and search tools are very helpful. While we have our gripes with them, and may "age out" of our fit with them as we scale, they have helped us a lot as a startup. ----- ### "Exceptional if it fits your business model, meh if it does not" — 3.0/5 > **Jonathan** | *20 de enero de 2024* | Seguros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: What I liked about Close was the consolidation of tools into one CRM. The sales pipeline and lead management was incredibly intuitive and ready to jump into right out of the box. > > **Puntos en contra**: Phone features are underdeveloped or possibly intentionally barebone. > > Features are clearly targeting the saas sales segment, which wasn't helpful for my agency which essentially is a retail business model. Lead management and the sales pipeline management were incredibly easy to get into however. Being able to create tasks, notes while in a call, messages, and emails all being automatically logged in a particular lead's profile was fantastic. The 'workflows' or automations on sending out follow ups on schedule and utilizing templates is also something awesome only found on CRMs that cost 4x as much; that's a great deal. However, as noted above, they didn't have retail business models in mind or maybe they don't have enough context. 1) There's no call history - Yes, their guide or protocol is to 'add as a lead' when a call comes in, but that's only DURING the call. So if a new lead calls in to your agency/store, and if the call ends and the lead isn't added, then the call's number/history is lost in the ether. If you've ever onboarded new employees, you know procedures like this won't be followed all the time. 2) There's no way to set business hours/voicemail-forward - I work past business hours to get extra admin work done; of course customers don't always look up business hours before calling and suddenly I have to listen to the ring tone for 30 seconds or pick up. 3) Big emphasis on 'Companies' as leads/customers vs Individuals - So on lead profiles, you can set an address, yes. But after setting the address, city, state, zip code, you can only see the city and state on the lead's profile (probably because of its intended use for B2B sales), but in a B2C context, it's vastly more helpful to see the full address for us. You can argue you can create custom fields, but it seems like a easy fix to just let users choose which address details are visible in that proper spot. This is just one example, there's also not really much functionality for MAINTAINING/RETENTION of clients after the sales aspect. Again, emphasis towards saas sales where the use-case is getting the sale and then passing off the client to another department; whereas in retail or agency use, we have to maintain that relationship or make product/service changes. All in all, incredibly useful focus on the outbound sales aspect, if your business model fits or if you want a dedicated sales CRM for a sales team. However, retail businesses, B2C, or in my case, insurance agencies, will need something more well-rounded. ----- ### "Phone Heavy Sales Team's Dream" — 5.0/5 > **Kyle** | *14 de abril de 2022* | Construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: no fluff. there are not 3 different places to log contacts/opps/accounts/leads it is all on one page. It is simple yet surprisingly powerful. Every one of my reps added can't get over how easy and fluid it makes their life. > > **Puntos en contra**: Dashboards are non existent. You will need to be comfortable with exporting/using zapier/or a few support partners to push your data into a visual appealing place > > It is everything we need except dashboards. If your are an outbound or phone heavy sales ord ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.co/software/132667/close-io?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/132667/close-io) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados