--- description: ¿Qué piensan los usuarios de Microcall? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Microcall gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Microcall - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de contabilidad de llamadas](/directory/30083/call-accounting/software) > [Microcall](/software/128915/microcall) # Microcall Canonical: https://www.capterra.co/software/128915/microcall Page: 1 / 2\ Siguiente: [Next page](https://www.capterra.co/software/128915/microcall?page=2) > Analíticas de llamadas unificadas que pueden realizar la contabilización de llamadas y el análisis de uso en diversas plataformas de voz. > > Verdict: Rated **4.6/5** by 18 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Microcall? Microcall es sumamente escalable y puede usarse en empresas de todos los tamaños. Las empresas medianas y grandes tienden a obtener información de alto valor a partir de la solución. ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.6/5** | 18 Opiniones | | Facilidad de uso | 4.5/5 | Based on overall reviews | | Asistencia al cliente | 4.9/5 | Based on overall reviews | | Relación calidad-precio | 4.8/5 | Based on overall reviews | | Funciones | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Micro-Tel - **Founded**: 1979 ## Commercial Context - **Modelo de precios**: (Prueba gratis) - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Deployment & Platforms**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Available Countries**: Estados Unidos ## Funciones - Alertas y notificaciones - Análisis de autoservicio - Análisis de costes - Análisis visual - Asignación de costes internos - Búsqueda/filtro - Conectores de datos - Controles o permisos de acceso - Creación de informes ad hoc - Creación de informes de llamadas - Creación de informes entrantes - Creación de informes por extensión - Creación de informes salientes - Creación de informes y estadísticas - Creación de informes/análisis - Creación de paneles de comunicaciones - Duración de llamada - Facturación de servicios de voz - Gestión de capacidades - Gestión de centros de atención telefónica - Gestión de contactos - Gestión de inventarios - Gestión de llamadas perdidas - Grabación de llamadas - Herramientas de colaboración - Identificador de llamadas - Importación y exportación de datos - Modelos personalizables - Métricas de rendimiento - Optimización de inventario - Panel de actividades - Panel de comunicaciones - Panel de control personalizable - Publishing/Sharing - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Recolección de datos - Registro de llamadas - Registro de personas que han respondido - Seguimiento de llamadas - Seguimiento/Análisis de uso - Supervisión KPI - Supervisión de llamadas - Third-Party Integrations - Varias fuentes de datos - Visualización de datos - Widgets ... and 1 more features ## Integrations (13 total) - 3CX - Accession Communicator - Asterisk - Avaya UCaaS - Cisco Unified Communications Manager - Five9 - GoTo Meeting - Jive - Microsoft Teams - Oracle PeopleSoft - Unify Unified Communications - Webex Suite - Zoom Workplace ## Opciones de asistencia - E-mail/Help Desk - Asistencia telefónica - Chat ## Categoría - [Software de contabilidad de llamadas](https://www.capterra.co/directory/30083/call-accounting/software) ## Categorías relacionadas - [Software de contabilidad de llamadas](https://www.capterra.co/directory/30083/call-accounting/software) - [Software para VoIP](https://www.capterra.co/directory/30940/voip/software) - [Indicador clave de rendimiento](https://www.capterra.co/directory/32626/kpi/software) - [Instrumentos de recogida de datos](https://www.capterra.co/directory/32475/data-collection/software) - [Software de gestión de gastos de telecomunicaciones](https://www.capterra.co/directory/30112/telecom-expense-management/software) ## Alternativas 1. [ZIWO](https://www.capterra.co/software/171265/ziwo) — 4.7/5 (108 reviews) 2. [inconnect](https://www.capterra.co/software/164772/omnichannel) — 3.9/5 (19 reviews) 3. [Looker](https://www.capterra.co/software/169053/looker) — 4.5/5 (282 reviews) 4. [Tableau](https://www.capterra.co/software/77260/tableau) — 4.6/5 (2347 reviews) 5. [Phocas](https://www.capterra.co/software/141678/phocas-software) — 4.7/5 (132 reviews) ## Opiniones ### "Reporting at a new level" — 5.0/5 > **Elena** | *15 de septiembre de 2021* | Administración educativa | Recommendation rating: 9.0/10 > > **Puntos a favor**: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. > > **Puntos en contra**: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. > > This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. ----- ### "Supports our capacity planning by providing evidence" — 4.0/5 > **Emma** | *21 de abril de 2025* | Ingeniería industrial o mecánica | Recommendation rating: 9.0/10 > > **Puntos a favor**: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. > > **Puntos en contra**: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. ----- ### "Outstanding customer support" — 3.0/5 > **Usuario verificado** | *19 de abril de 2019* | Tecnología y servicios de la información | Recommendation rating: 7.0/10 > > **Puntos a favor**: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. > > **Puntos en contra**: The software itself is a big clunky and the appearance is somewhat outdated. ----- ### "Optimise performance of the voice networks through analysis" — 5.0/5 > **OMAR** | *21 de abril de 2025* | Educación superior | Recommendation rating: 10.0/10 > > **Puntos a favor**: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. > > **Puntos en contra**: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. ----- ### "MICROCALL REVIEW FOR ALL IT IS B.O.A.T" — 5.0/5 > **Mercy** | *21 de mayo de 2024* | Automoción | Recommendation rating: 10.0/10 > > **Puntos a favor**: I like the fact it supports a vast range of platforms Microcall is a very easy to deploy tool either locally or in the cloud It is simple to use > > **Puntos en contra**: Nothing comes to my mind that i can state as a dislike ----- Page: 1 / 2\ Siguiente: [Next page](https://www.capterra.co/software/128915/microcall?page=2) ## Links - [View on Capterra](https://www.capterra.co/software/128915/microcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data