17 años ayudando a las empresas colombianas
a elegir el mejor software
Regpack
¿Qué es Regpack?
Regpack es una plataforma de registro y pago online que utilizan más de 7000 organizaciones de todo el mundo. Regpack te ofrece las herramientas que necesitas para gestionar todos los aspectos de tu evento o programa, incluidos el desarrollo de formularios flexibles, la creación de informes dinámicos en tiempo real, los pagos online integrados, los descuentos personalizados y automatizados y mucho más. Los clientes ven un aumento en las inscripciones y en los ingresos y, además, son más eficientes en las tareas diarias. Descubre por qué Regpack es una de las soluciones de registro mejor valoradas.
¿Quién usa Regpack?
Organizaciones que desean ahorrar horas, recibir pagos rápidamente, aumentar los ingresos y las inscripciones. Las opciones de desarrollo complejas y los pagos integrados automatizan y agilizan el registro y los pagos.
¿Tienes dudas sobre Regpack?
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Opinones de Regpack
Experiencia con Regpack
Comentarios: Regpack es una buena herramienta en la que puedes gestionar inscripciones, crear y personalizar formularios, procesar pagos, enviar recordatorios y generar informes.
Puntos a favor:
Me gusta que me permite la gestión de inscripciones a mi organización, además de crear y personalizar formularios, procesar pagos, enviar recordatorios y generar informes.
Contras:
El soporte es a través de correo electrónico y suele tarda mucho.
Been using RegPack for the past 3 years. It's an excellent product and service has been A1.
Comentarios: Registration for our event is easier and more reliable.
Puntos a favor:
The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.
Contras:
I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.
Respuesta de Regpack
hace 7 años
Brian, we'd love to live in a perfect world as well! Glad to hear that the Support you've received from Regpack has been top notch and you are using our powerful registration system at a reasonable rate! We are glad to have you in the Regpack family for 3 year and counting!
Robust product with lots of options, but some glitches
Comentarios: The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!
Puntos a favor:
Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.
Contras:
It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.
Respuesta de Regpack
hace 4 años
Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end. I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month. All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership!
customer support
Comentarios: Non-productive; as I cannot use their reports. Contacted support about this. They said they would look into it. But then, 3 months gone by, no change. Thus, I gave up.
Puntos a favor:
MANY knobs for adjustment (but, it because also its issues)
Contras:
1) Having a lot of knobs is a good thing ONLY when it helps customers' productivity. Often one size fits all is not the best solution. 2) The system requires a somewhat tech-savvy administrative staff to manipulate. COMPLETELY defeat my purpose to subscribe the service; as I have already written in-house one myself, except customer portal portion. To get it right, hiring an admin staff who do not have reasonable technical skill is not suitable. 3) Technical support needs to be patient listening to customer's issue; instead of coming across dismissive. One of them often went off the tangent to talk about many details that I have already known; but still not answering my question. I am always left frustrated and exhausted after talking to your support; as he finally got to answer my question after 10-20 minutes having him talking most of them instead of trying to understand my issue. I understand he wants to make sure to give me as many details as possible; but it is ONLY effective IF it focuses on understanding my question first. Another one was just wrong, and often came off dismissive.. Once, she just told me I should run it on firefox instead of Chrome instead; and nothing she could do to help!? She must think Chrome with over 70% user market is not a crucial , but I should just focus on firefox (with less than7% user market). 4) searching thru their knowledgebase is like finding a needle in a hay stack. 5) report misses clarity on students' info.
Respuesta de Regpack
hace 3 años
Hi Elizabeth, thanks for all of this constructive feedback. I understand that you came to Regpack after using a home built system, so I can understand how there wasn't always a 1:1 with the report data you wanted and what Regpack can pull for you. Regpack is highly customizable and allows for organizations to build out an onboarding flow and database that is very powerful. After reviewing your communication with our Support team, I do see that all of your questions were answered in a timely manner. Apologies if you did not find this or our help article and video library helpful. Our Support team often spends time looking into the specific setup of your system and creates custom video responses both to visually answer your question and provide content that you can reference in the future. We were sorry that you didn't go live with your project and enjoy the benefits of what Regpack has to offer.
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Emerson Rec. Camp
Comentarios: Regpack has work with me over a year now due to the pandemic and they have been so flexible and willing to work with me. I feel like I am more then just a customer, but a person they truly care about.
Puntos a favor:
The system is very easy to learn and being able to tag a trigger to anything helps the application side of the system so flawless and professional.
Contras:
The system has so many options to do so many things that it can be overwhelming at first, but once you narrow it down to what you need and works for you, the rest is easy.
Respuesta de Regpack
hace 4 años
Franklin, it's so great to hear your feedback! We are grateful to work with you and Emersonn! Happy to hear that after this challenging year, we were able to help support you through!
