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When I Work
¿Qué es When I Work?
When I Work ahora es gratis para siempre. Es la forma más fácil para que las empresas puedan programar el trabajo y comunicarse con sus empleados a tiempo parcial. Comunica los horarios y facilita un reloj de tiempo a cada trabajador. Programa sobre la marcha con aplicaciones gratuitas para iPhone y Android. Ahorra tiempo y dinero con herramientas sencillas de planificación de personal.
When I Work ayuda a planificar el trabajo de más de 500 000 personas en todo el mundo. Miles de empresas se registran cada semana en When I Work. Precios desde 1.50 $ mensuales por usuario.
¿Quién usa When I Work?
Desde pequeñas empresas hasta grandes corporaciones empresariales: equipos de gestión de todos los sectores usan el software gratuito When I Work (hasta 75 empleados) para gestionar la planificación de personal y mejorar la comunicación.
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When I Work
Opinones de When I Work
Its saved me a lot of time

Buena organización
Comentarios: La seguiré probando. Por el momento me está gustando.
Puntos a favor:
Me ha servido para organizarme con una mayor optimización.
Contras:
Algunas funciones no las he usado. Creo que debería centrarse más la función organizadora de tiempo.
Reseña del software When I Work: Eficiencia en la gestión de horarios laborales
Comentarios: When I Work es un software de planificación y gestión de horarios diseñado para ayudar a las empresas a planificar y asignar turnos de manera eficiente. El software cuenta con una interfaz intuitiva y fácil de usar, así como con una accesibilidad en tiempo real a través de la aplicación móvil. Además, permite una comunicación en tiempo real entre gerentes y empleados.En general, When I Work parece ser una solución eficaz y popular para la planificación y gestión de horarios, pero es importante evaluar cuidadosamente tus propias necesidades y considerar tanto los aspectos positivos como los negativos antes de elegir un software de este tipo.
Puntos a favor:
Accesibilidad en tiempo real: Con When I Work, los empleados pueden acceder a sus horarios en cualquier momento y lugar a través de la aplicación móvil, lo que les permite mantenerse informados y planificar su tiempo con anticipación.Comunicación en tiempo real: When I Work permite a los gerentes y empleados comunicarse fácilmente y en tiempo real a través de la plataforma, lo que mejora la eficiencia y la transparencia en el lugar de trabajo.
Contras:
Soporte: Creo que soporte técnico de When I Work podría ser mejorado, especialmente en cuanto a la resolución de problemas y la rapidez de respuesta.
Respuesta de When I Work
hace 2 años
Hi there! Thanks for the detailed review! It's wonderful to see that the real-time accessibility of accessing your schedules at any time is helping you! Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working on releasing updates and enhancements to our software. We appreciate your feedback on our customer service and we are constantly working to improve our response time. We appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Shanyce

When I Work Makes My Scheduling Easy!
Comentarios: I was first introduced to When I Work when I started working here as a call-center agent five years ago. I've since moved up, and have been using it to schedule my team members for about four years. I find it incredibly easy to use, and I love the tiny details like colors and notations that can be customized down to the employee level.
Puntos a favor:
I love the color variations, the employee preferred availability, and the ability to go back or forth in time to view schedules.
Contras:
I honestly can't think of any. I love this product.
Respuesta de When I Work
el año pasado
Hello Melissa, Thank you for providing such kind words. We love hearing from our supporters.
Very easy to use, with all the features we need
Comentarios: We upgraded from using a Google Slide template (yes, really) so WhenIWork was a huge improvement for us. We like that employees can easily see their schedule in their own timezone, and request to swap shifts with each other.
Puntos a favor:
Clear and easy to use, much better interface than its competitors, easy to review timesheets and organize schedules. The colour-coding lets everyone see their own shifts at a glance, and managers can easily spot any gaps in the coverage.
Contras:
When scheduling, repeating shifts can be a little clunky and isn't the best UI. But it's overall fine to set up a schedule with recurring shifts.
Respuesta de When I Work
hace 5 meses
Hello Heather, thanks for writing us a review! We're happy to hear you are enjoying the app! We'd like to help resolve any issues that you are experiencing with repeating shifts - if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you!
It's just fine
Comentarios: It has been fine but not great. For an organization trying to implement this software to staff that are used to doing schedules in other ways it has been difficult for people to learn and difficult for people to assimilate into their daily routine because of how complicated it is.
Puntos a favor:
It allows you to set up a schedule and color code it however you need it to best view it. It has a message feature in the time off request so that there can be a history of a conversation about the request.
Contras:
Manager time off requests are automatically approved instead of needing to be approved by another manager or at least approved after created. This means that someone who needs the Manager status to create the schedule but is not the overall supervisor in charge of scheduling can't use the time-off request function. Time off requests can't be changed, only deleted and re-added. Why? Everything is generally more complicated than other similar scheduling software. I cannot copy and paste a range of shifts only individual shifts. Each time there is an update to the schedule made by another person you have to reload the website, which generally loses what you were doing, but this also leads to issues where employees who have the website up and are working on their schedules will not know that there are changes being made to the schedules. So two people could be changing things at the same time.
Respuesta de When I Work
hace 6 meses
Hi Justin, Shab here from When I Work. Thank you kindly for your detailed review of our app and for sharing your thoughts and insights. Our Customer Care team would be happy to help you out with any issues you may have run into while using When I Work. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you again for taking the time to write us your feedback as we love learning how we can improve! Warmly, Shab
Alternativas consideradas:
Great Time Tracking Tool
Puntos a favor:
Flexibility for creating different shift types and pay categories by staff.
Contras:
Payroll side isn’t fully there. For example, contractors don’t have a self service side for paystubs, etc.
Respuesta de When I Work
hace 3 meses
Hi Amber, thank you for leaving such a positive review. We really appreciate your support!
LV loves WIW!
Comentarios: WIW is great! I would and have recommended over and over. I've used multiple scheduling software. WIW is hands down the best!
Puntos a favor:
I like the web based system. I love the instant changes are communicated. I love the color coding of roles and the budgeting features on the schedule.
Contras:
Reports are confusing. There should be more premade reports to choose from. I HATE that we can't report an absence without removing the employee from the schedule. When reported absent - the employees shift should be removed from the schedule as well as the labor hours.
Respuesta de When I Work
hace 11 meses
Hi Felicia, Shab here from When I Work. We really appreciate your wonderful review! We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you. Warmly, Shab
Alternativas consideradas:
Game Changer
Comentarios: It's been a huge change in scheduling each week. I used to dread it but no it's so much more manageable. The more I use it the more I learn how to be more efficient with the process. Our team loves it as well. Overall, just a great experience.
Puntos a favor:
I love the ability to make changes right from the app on my phone. Also, to have the functionality to make adjustments as needed. The scheduler views and auto-assign feature has been a huge help to our organization. Also, the ability to put a begin and end date on availability requests. We tried 2 other scheduling systems and this one by far has been the most effective and easy to use for administrators and employees.
Contras:
The cost is a little high and by paying on a yearly basis the discount isn't enough to really make a difference for paying in advance.
Respuesta de When I Work
hace 11 meses
Hi Marilee, Shab here from When I Work. We are so delighted that you decided to join us and even more delighted to hear that you are enjoying using When I Work! If you run into any issues or have any questions along the way, we'd love to help! Please submit a ticket with our team at: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to assist you. Thank you for choosing When I Work! Warmly, Shab
Alternativas consideradas:
Great software for scheduling of work
Comentarios: It was a great product, very useful, clear layout and great features.
Puntos a favor:
Scheduling feature was very good, we could see very clearly availability of each employee and their schedules of work.
Contras:
It did not link directly with our bookkeeping software.
Respuesta de When I Work
hace 4 meses
Hi Daniel, Shab here from When I Work. We're delighted to see that you have enjoyed When I Work! If you had any questions that we can help you with, please submit a ticket to us directly at https://help.wheniwork.com/submit-a-ticket/ and we'd be more than happy to assist you. Thank you! Warmly, Shab
Simple and effective
Puntos a favor:
Easy to set up time shift templates confirmations
Contras:
Sometimes difficult to confirm shifts for all employees
Respuesta de When I Work
hace 11 meses
Hi Brett, Shab here from When I Work. We are delighted by your review - thank you! If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab
User and Mobile-friendly Scheduling at a Glance
Comentarios: My overall experience has been great. Customer service is always generally available or responds in a timely manner.
Puntos a favor:
It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.
Contras:
The schedule time input might be a little tricky sometimes.
Respuesta de When I Work
el año pasado
Hi Silvia, Lexie here with the Customer Care team at When I Work, thank you for sharing this feedback on your experience with When I Work! Should your Users ever run into any trouble accessing their account, my team is always available to help troubleshoot. Employees are more than welcome to submit a ticket here -https://help.wheniwork.com/submit-a-ticket/ We appreciate valuable feedback like this as we consider improvements to our product and are always happy to be open to suggestions! To keep informed of any future updates, When I Work does provide updates on product releases through the link below! https://help.wheniwork.com/article-categories/product-updates/ If you have further feedback or other suggestions, please do not hesitate to reach back out! Warmly, Lexie

When I work is going to be late
Comentarios: I don't think I'd recommend this to anybody else.
Puntos a favor:
I liked when I worked for a business that you said for timekeeping that it was easy to trade usually.
Contras:
I personally think there were a lot of bugs with the app and the website which cause more than a few misunderstandings and payroll and it work situations.
Respuesta de When I Work
hace 4 meses
Hi Jordan, We are sorry to hear that you experienced issues that caused misunderstandings in your workplace. We appreciate your feedback and want to make sure we are improving your experience. If there are specific issues you are experiencing or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Hannah
Clear work schedule, easily accessible by phone!
Comentarios: I was helping an acquaintance start a small company in a nearby city. Work shifts were all over the place and last minute needs popped up constantly. When I Work made keeping tabs on all that was going on, so much simpler! I could easily schedule employees and know I could count on this app to communicate it to them.
Puntos a favor:
Being able to access my schedule from my phone was super important. I remember working where schedules were posted on paper in the staff room. People would have to go in and either write down their shifts or put them into their phone manually. Thankfully, apps like When I Work have become much more popular and schedules can be sent to employees digitally. I appreciated how simple viewing and accessing schedules has been through When I Work. (It makes planning the rest of my life much easier!)
Contras:
The interface of the app is not very visually appealing. It's simple, which is what some may need. But I really appreciate a visually appealing, well configured app.
Respuesta de When I Work
hace 7 meses
Hey Josh, Thank you for taking the time to review the When I Work app and providing your feedback on the interface. We are so glad to hear that you are enjoying the app and appreciate its ease of use. Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing [email protected] if we can ever assist with anything else. Take care!
When I work is brilliant!
Comentarios: We love when I work! It's user friendly has everything your business needs and worth every penny!
Puntos a favor:
Everything is easy to use and schedule, everything being on one app and on the go is what we need in todays time being fast paced!
Contras:
Making sure I copy schedules and publishing instead of it doing that immediate.
Respuesta de When I Work
hace 10 meses
Hello Kristin, Sarah here from the Care Team at When I Work. Thank you for taking the time to review the When I Work app and provide your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use. Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing [email protected] if we can ever assist with anything else. Take care! Best, Sarah
Works Well Enough
Comentarios: Overall it worked well for our first digital time clock. However as the price increased and the features become less focused on what we needed, we moved on to other programs. For retail or part-time employees this could be very useful.
Puntos a favor:
It is easy to sign up for and simple to manage. The cost is very low and usually has a free trial before you buy.
Contras:
The updates kept causing issues. Employees interface on a computer had to consistently be signed in again. The Kiosk feature needs improvement.
Respuesta de When I Work
hace 11 meses
Hi there Catherine, Ky here from the Customer Care team at When I Work. I'm following up to thank you for taking the time to write this detailed review. We're sorry to hear that the updates cause your team issues and as much as we'd love everything to work out for all workplaces, we definitely understand needing to find the best fit for your individual workplace. If you have more specific feedback you'd like to share please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ We'd love to hear more about your experience! Thank you for trying out When I Work, Catherine! Warm regards, Ky
Best Available
Puntos a favor:
The ease of use and how quickly employees catch on to using it
Contras:
Sometimes if the employees aren't looking they miss the clock in confirmation and that's frustrating to have to fix often.
Respuesta de When I Work
hace 11 meses
Hi Jackie, Shab here from When I Work. We are happy to hear that you are enjoying the ease of use of the app. We'd be happy to take a closer look at any issues you are encountering, if you can please submit a ticket to our team at: https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab
Everyday User
Puntos a favor:
I can see when other employees are working
Contras:
Sometimes wish I had a more condensed version of my schedule to view
Respuesta de When I Work
hace 6 meses
Hi Rachel, Shab here from When I Work. Thank you kindly for your wonderful review! We appreciate the feedback as well, as we are always looking for ways to improve the app. Thank you for being en everyday user of When I Work! Warmly, Shab
When I Work Shifts Usage
Puntos a favor:
When I Work is a great employee scheduling and shift management software. It offers the ability to pick up and drop shifts easily while maintaining communication with necessary personnel.
Contras:
When I Work can be very expensive especially since it charges per employee. For bigger organizations, it may not be worth carrying the variable fee structure to maintain annual budgeted expenses.
Respuesta de When I Work
hace 6 meses
Hi Asha, Shab here from When I Work. We appreciate you taking the time to write wonderful feedback about our app, and we love to see that you are enjoying When I Work! We also appreciate the feedback on the cost and love hearing from customers on their experiences. Thank you for writing in! Warmly, Shab
Your Typical Scheduling Software
Comentarios: When I Work has all the basic features we need for schedule management in small animal hospital.
Puntos a favor:
As an employee, it is easy to submit time off requests and check the status of requests, view other employees schedule, and see where additional coverage is needed on the calendar.
Contras:
The messaging platform was a little confusing to learn at first.
Respuesta de When I Work
hace 9 meses
Hello Sara, Thanks for the detailed review! It’s wonderful to see that our product is helpful to you!
Restrictive, Burdensome Software
Puntos a favor:
we purchased an existing business using this software so we kept it but i would not have chosen this software on my own because you can find better features for the same price with less restrictions.
Contras:
I was forced to source a competitor due to WhenIwork pricing. I found and switched to Homebase mostly because they offered payroll which wheniwork does not. The main reason i'm dissapointed with the software is that if you pay for the next month on the 3rd of the month and cancel on the 4th, you lose access immediately AND they provide no refunds. I can understand no refunds but if you subscribe to a software and your monthly billing is the 3rd of the month...you maintain that software until the 2nd of the following month. For that reason, i will make sure to take a few minutes of my day and spread the news to others looking for a scheduling app.
Respuesta de When I Work
el año pasado
Hi Justin, Shab here from When I Work. Thank you for taking the time to provide us with your feedback about When I Work today. We are always looking for ways to improve, and customer suggestions and feedback play a big role in that. Our Customer Care team would be happy to hear more about your experience with When I Work, or provide you with any assistance that you may need if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you again for taking the time out of your day to provide us with your valuable feedback. Warmly, Shab
LOVE WIW. Always what we need on the daily and brings tons of value
Puntos a favor:
I love how easy the UI is. The UX for the employee and myself as a business owner is second to none. Makes scheduling and managing labor super efficient and easy.
Contras:
Not much to say about what I don't like. I think it does exactly what I need.
Respuesta de When I Work
el año pasado
Hi Sasha, Farrah here with the Care Team at When I Work. Thanks for the detailed review! It’s wonderful to see that scheduling and Forecast Tools are helping your workflow and making your teams’ and your work lives easier. If there is anything we can assist with, please reach out. We're here to help! Thanks for using When I Work! Kindly, Farrah
Nice app to use at workplace.
Comentarios: I have been using When I Work app at my workplace for sometime and I find it very convenient and easy to use. Works great for scheduling.
Puntos a favor:
It has a nice UI and very easy to use. It also gives you frequent reminders about your work schedule so you don't have to keep track.
Contras:
Sometimes the clock in/clock out doesn't detect the location properly and takes a long time.
Respuesta de When I Work
hace 5 meses
Hi Anjali, Shab here from When I Work. Thank you kindly for your feedback! We'd love to help troubleshoot any issues you are experiencing as well, if you can submit a ticket to us at: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help! Warmly, Shab
One of best scheduling products
Comentarios: I love the product! Would recommend to everyone I know
Puntos a favor:
User friendly, easy to read, great features not found anywhere else.
Contras:
Has everything I need and more. Wouldn’t change anything
Respuesta de When I Work
hace 8 meses
Hello Dana, thank you for leaving such a positive review!
3 functions in 1 app
Puntos a favor:
I consolidated clocking in, scheduling and team communication in one platform instead of three!
Contras:
That I can't start unique conversation threads for every topic that we need to communicate. We have our staff comment so we know they've read it and we have to keep adding it onto an existing thread....makes it confusing
Respuesta de When I Work
hace 11 meses
Hi Stephanie, Shab here from When I Work. Thank you for your wonderful review of our app! We'd like to take a closer look at the WorkChat issue you are experiencing, if you can please submit a ticket at: https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab
When I Work works well
Comentarios: Overall I enjoy using the app. I very rarely has any glitches. I recommend using When I Work.
Puntos a favor:
What I liked about When I Work the most is that it is very easy to use. The link to download app feature works great. Its great for scheduling.
Contras:
What I liked the least about When I Work is the time tracking feature because it real time updates are not automatically available without refreshing the screen. Also sometimes new shift updates also lag and require refreshing the app as well.
Respuesta de When I Work
hace 2 años
Hi Cindy, Sarah here from the Care Team at When I Work. Thank you for taking the time to review the When I Work app and providing your feedback. We are thrilled to hear that, overall, you are enjoying the app and would recommend it to other users. Regarding any lagging or issues you are experiencing, outdated data stored in the browser's cache is one likely cause of this behavior. Clearing the browser's data is the recommended next step to correct this. The steps are slightly different for different browsers, but we've stored some useful links in our help center article here: https://help.wheniwork.com/articles/clearing-your-cache-and-cookies/. It is important to make sure "all-time" is selected and all browser windows are closed after these steps in order to test if this is effective. If you continue to have trouble, please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ and someone will continue troubleshooting. Thanks! Best, Sarah