15 años ayudando a las empresas colombianas
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Bookeo
¿Qué es Bookeo?
Sin comisiones en reservas, sin tarifas de consumidor. Planes fijos desde 39.95 $ por mes. Un completo sistema de reservas online para proveedores de tours y actividades y escape rooms. Incrusta el widget de Bookeo en tu sitio web y en la página de Facebook para aceptar reservas en línea y pagos en horario ininterrumpido, con disponibilidad en tiempo real. Define precios especiales para temporadas o grupos. Los clientes pueden recibir confirmaciones automáticas por correo electrónico/mensaje de texto, recordatorios y solicitudes de reseñas. Gestiona listas de personal y vehículos.
¿Quién usa Bookeo?
Sin información del proveedor
¿Tienes dudas sobre Bookeo?
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Bookeo
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Opinones de Bookeo
Book Anytime
Comentarios: Very happy with what I need it for, plus they have wonderful customer service.
Puntos a favor:
The ease of set up & use. I can charge clients online without wasting time after the session.
Contras:
To have more tools available the price increase is too high
Respuesta de Bookeo
hace 2 años
Thank you so much for this 5-star review, Ani. We are so happy to hear that you are enjoying Bookeo. We really appreciate you being a customer and helping to share the word about us. Please note that all features are enabled with all plans. Our plans are based on the number of resources, users and bookings/month. Please do not hesitate to contact us should you need any help. We're here for you anytime. Shannon
I like it, but could use a few tweaks.
Comentarios: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.
Puntos a favor:
Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration
Contras:
Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.
Respuesta de Bookeo
hace 12 meses
Hi, Thank you for your valuable feedback. Please note that with Bookeo, you can force bookings to start at specific times, and also leave an automatic gap between appointments. If you need to set that the gap should be applied only to some services, then you could use another Bookeo product, that would allow you to set specific settings for each service you offer. You can add custom messages in the booking confirmation and reminder emails. The same account user can be logged into one device at a time. Multiple account users can log into their accounts simultaneously. A business can select the payment gateway they want to integrate and set their payment terms. Please do not hesitate to contact our support team if you need any further assistance Thank you again for leaving your review. Shannon
Very upset
Puntos a favor:
Easy to use. No customer service when you need it
Contras:
Cancelled many months ago only to find out that I was still being charged. When questioned about it they stated that it was cancelled 3 days prior. I did nothing 3 days ago. Today is when I noticed the charges. LIES
Do not solely rely on bookeo
Comentarios: I'm deeply concerned and frustrated by my ongoing experience with Bookeo.com. For the past two weeks, I've been grappling with what appears to be a compromised account. Despite my efforts to communicate my concerns, Bookeo has not provided adequate support, and there is no customer service number to reach them.This situation has not only affected me but also risks defrauding others in my name. I urge caution and advise against using Bookeo as an online booking platform until they can ensure better security and responsive customer support.Account security is a vital aspect of any online service, and the lack of a customer service channel is a significant shortcoming. My hope is that Bookeo takes these concerns seriously and takes immediate steps to rectify these issues. Let's ensure our online experiences are safe and reliable.
Puntos a favor:
Bilinguisme and the price was pretty good
Contras:
UI in the back end is very old looking and makes you feel like you stepped back in time
Alternativas consideradas:
Customer Service!
Comentarios: I especially want to thank [sensitive content hidden] . Please recognize her for all her efforts.
Puntos a favor:
Every time I have a question, I get a detailed response to my question along with more details for potential steps I could take.
Contras:
I feel the tutorials could be more detailed and perhaps in video form.
Respuesta de Bookeo
hace 3 meses
Thank you so much for the excellent review, Leanne! We are thrilled to hear that you are enjoying Bookeo and appreciate your feedback. We're here for you anytime. Shannon
