--- description: ¿Qué piensan los usuarios de Qiscus? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Qiscus gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qiscus - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [Qiscus](/software/1026338/qiscus) # Qiscus Canonical: https://www.capterra.co/software/1026338/qiscus Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.co/software/1026338/qiscus?page=2) > Es una solución de gestión de la comunicación con los clientes que ayuda a las empresas a administrar los datos de clientes potenciales y actuales y ofrece mensajería multicanal entre sus funciones. > > Veredicto: 7 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 7 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funciones | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Qiscus ## Contexto comercial - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 210 más ## Funciones - Audio/Video Conferencing - CRM - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat y mensajería - Chatbot - Comunicación multicanal - Gestión de clientes potenciales - Gestión de contactos - Gestión de correo electrónico - Historial de cliente - Historial de transcripciones/chat - Participación del cliente - Seguimiento de actividades - Seguimiento de interacciones ## Categoría - [Software de chat en directo](https://www.capterra.co/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.capterra.co/directory/30797/live-chat/software) - [Software CRM](https://www.capterra.co/directory/2/customer-relationship-management/software) - [Software de gestión de comunicaciones con los clientes](https://www.capterra.co/directory/31002/customer-communications-management/software) - [Plataformas de IA conversacional](https://www.capterra.co/directory/31596/conversational-ai-platform/software) - [Software para el éxito del cliente](https://www.capterra.co/directory/30961/customer-success/software) ## Alternativas 1. [WhatsApp](https://www.capterra.co/software/180345/whatsapp) — 4.7/5 (16297 reviews) 2. [Viber](https://www.capterra.co/software/180348/viber) — 4.4/5 (4058 reviews) 3. [Text Request](https://www.capterra.co/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [Telegram](https://www.capterra.co/software/180347/telegram) — 4.7/5 (6406 reviews) 5. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Opiniones ### "Exceptional Customer Communication Solution" — 5.0/5 > **Muhammad** | *18 de julio de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us. > > **Puntos en contra**: The initial setup can be a bit complex, but the excellent support team helps to ease the process. ----- ### "Qiscus is an easy platform to use with simple features but very efficient help answer a question" — 4.0/5 > **Alif** | *27 de septiembre de 2022* | Sector pesquero | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: 1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid. > > **Puntos en contra**: The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus > > quite good because of the features and simple appearance ----- ### "Qiscus multichannel chat is helpful for our communication service" — 3.0/5 > **Muhammad** | *11 de agosto de 2022* | Comercio minorista | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The analytics feature, API Integration and Bot Integration are helpful for our communication services > > **Puntos en contra**: Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients > > We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents ----- ### "It is a good platform which is helpful for our service in customer care" — 4.0/5 > **Asjun** | *31 de enero de 2023* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: .It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient > > **Puntos en contra**: .The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation > > It is good to find this helpful product for our customer care service eventhough it's somewhat pricey ----- ### "Very Easy to Use" — 5.0/5 > **Ida Bagus Adi Yuliantara** | *5 de junio de 2023* | Hostelería | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The system is very easy to use, without many complicated training our user can use it easily. > > **Puntos en contra**: The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance) > > With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.co/software/1026338/qiscus?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/1026338/qiscus) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados