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Autotask PSA
¿Qué es Autotask PSA?
Autotask es un software web integral que ayuda a los revendedores de valor agregado (VAR), proveedores de servicios gestionados (MSP) y proveedores de servicios informáticos a vender, implementar, administrar y facturar sus productos y servicios de TI. Los módulos integrados de Autotask incluyen los de centro de atención, CRM/Gestión de contactos, tercerización, gestión de proyectos, administración de contratos, seguimiento del tiempo, facturación, creación de informes y analíticas comerciales; todos se ejecutan sobre la misma base de datos, están disponibles en todo momento y en todo lugar en que puedas conectarte a la red.
¿Quién usa Autotask PSA?
Sin información del proveedor
¿Tienes dudas sobre Autotask PSA?
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Autotask PSA
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Opinones de Autotask PSA
The Inside Scoop on Autotask PSA
Comentarios: While Autotask PSA isn't perfect, it has definitely improved the way we manage our projects and services. The centralization of data, scheduling, resource management, and integration capabilities are all great features that have made our lives easier. However, it's important to be prepared for the software's complexity and occasional performance hiccups. If you can navigate these challenges, Autotask PSA can be a valuable tool for managing your professional services.
Puntos a favor:
I've been using Autotask PSA for some time now, and I must admit that it has made a difference in how we manage our projects and services. One of the things I appreciate the most is the centralization of all our data in one place. It has made it much easier to track and manage our projects, resources, and clients. The scheduling and resource management features have been a game-changer, helping us allocate the right resources to the right tasks and projects. I also love the integration with other software we use, like our CRM and accounting tools. It has simplified our workflows and made everything more seamless.
Contras:
Despite the benefits, Autotask PSA does have a few downsides. The first thing that comes to mind is the complexity of the software. It took me quite a bit of time to get comfortable with all the features and options. I wish they had more straightforward tutorials or help guides to make it easier for new users. Another issue I've encountered is the occasional slow performance, especially when generating reports or loading large amounts of data. It can be a bit frustrating when you're trying to get work done quickly.
Alternativas consideradas:
Still a good product post acquisition
Comentarios: Autotask is great, billing processes and automation are top notch, it is a very mature platform.
Puntos a favor:
We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich.
Contras:
Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask.
Bad tool, not user friendly
Comentarios:
It is a tool that includes many features (sales, ticketting, billing, tracking, inventory management, time management...) but does not do any good.
Everything is heavy and complicated to use, requires many clicks and choose categories in several fields.
There are many visual and textual elements that pollute the display because they are useless.
Outlook integration is bad.
I strongly advise against this product.
Puntos a favor:
Includes several features Web version
Contras:
Not intuitive Not ergonomic Not simple, complex and heavy on a daily basis Unclear display Smartphone app even worse than the web version Not user friendly etc, etc
Autotask PSA is an ERP for MSPs
Comentarios: Overall, we could not run our business without it. We use it for many of the functions that run our business. Everything from contract management, time tracking, tickets and even time off requests. It has integrations with many products that enhance the capabilities and improve our operations.
Puntos a favor:
Autotask is at the core of business. We use it for client tickets, scheduling and billing. It integrates quoting opportunities, project management and financials that feed integrations so we can track KPIs for our techs.
Contras:
In our experience, the project management and CRM modules are not great. We use the project management module because its more convenient then using a 3rd party product but its not great. We don't use the CRM because it isn't as good as other products in tracking sales leads and opportunities.
Alternativas consideradas:
Business management made easy
Comentarios: Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent.
Puntos a favor:
Easily record issues within tickets and allocate time to bill within one page.
Contras:
Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult.
