Opiniones de Spotler CRM

A pesar del precio, la calidad del software hace que la inversión merezca realmente la pena

Comentarios: En general, me ha parecido una opción magnífica para empresas de todos los tamaños para gestionar las relaciones con sus clientes, automatizar los procesos de ventas y marketing, y mejorar la eficiencia en general de la gestión de los clientes.

Puntos a favor:

Sin duda alguna, las enormes posibilidades de personalización de la herramienta, así como su enorme facilidad de uso

Contras:

La versión gratuita es quizás excesivamente limitada, se intuye todo su potencial, pero sería interesante poder probar más cosas de la herramienta

Bueno

Comentarios: Muy buena y recomendable facilita el trabajo diario

Puntos a favor:

Su capacidad de gestion de contactos y su seguridad

Contras:

Algun manual de uso para persnas inexpertas

Really Simple CRM is, in fact, Really Simple!

Puntos a favor:

This is an easy to use, easy to implement CRM product. It is cloud based, and a great value product!

Contras:

There's no initial integration to any of our other systems. We leave it on an island for our sales folks to focus on their pipelines and contacts.

Wonderful organization for customer evidence, effective email management and sales track

Comentarios: RSS.CRM simplifies our customer data management and communication processes. With its help, we can easily classify and respond to emails, schedule promotional offers, and gather valuable data about customers' interactions.

Puntos a favor:

RSS.CRM is a valuable tool for organizing and accessing all customer data and communication lists in one place. It offers excellent customer relationship management and email management features, which are essential for obtaining new opportunities. With RSS.CRM, it is easy to add detailed information to each record, including contact details and notes. Assigning tasks also helps in tracking and sharing ideas among team members, which enhances interaction with customers and creates new ways to develop customer relationship management. The integration with various email systems enables organized responses to customer requests and sending promotional offers. Additionally, RSS.CRM reports help in tracking opportunities, linking them to campaigns, identifying products to develop, and constantly consulting marketing strategy.

Contras:

Allocating certain fields when creating menus can be challenging, and I believe there is potential for further enhancements and automation in the process of tracking and sending emails to improve its effectiveness.

New user

Puntos a favor:

It gives me one place to store contacts and partner information

Contras:

Email marketing is not streamlined and set up takes longer than it should

Great System

Comentarios: Fabulous

Puntos a favor:

easy to use and tracks my workload well

Contras:

nothing, it is extremely effective and efficient to use

All in One Place

Comentarios: The CRM is used in every aspect of the business - marketing, sales & data management of prospects & clients.

Puntos a favor:

I have hundreds of clients and with a click of the button, I may locate a name and all their information. Any time, I choose to add a data field, the response is quick. The reports help me track growth and opportunities. Really Simple Systems has chelped me manage my business.

Contras:

I wish that there was a way to scroll through client names without input each time.

A straight forward system

Comentarios: Really simple systems has been a great addition to our organisation, as it has significantly increased trackability and improved productivity. The system's user-friendly interface made it easy for our team to manage customer information, track leads and opportunities, and generate reports. By centralising all customer interactions and activities in one place, we can quickly and easily access important data and provide better customer service.

Puntos a favor:

The system has been amazing for tracking workflows within our team, particularly where staff are working in different locations and at different times. Handover for absence has become easier to manage and has resulted in better client interactions.

Contras:

The email sync is great, however, emails do not display in an easy-to-read format. Autosync logs emails as block text, instead of in the form they send out via Outlook. This makes reviewing previous emails incredibly difficult.

Does what it says on the tin

Comentarios: Very good, particularly the customer support which has been excellent

Puntos a favor:

Good value for money and covers all the areas I need in a CRM system

Contras:

Bit clunky in places but overall it's good

I enjoy Really Simple!

Comentarios: It takes time to learn the basics but once you've started using it, the system becomes more user friendly

Puntos a favor:

The simple organization and access to client files / reports

Contras:

The language. Some metrics and reports seem to be categorized with more European terms; not all reports or metrics are easy to understand at first.

Does what it says on the tin

Comentarios: Generally like it and recommend it to clieents as a starter.

Puntos a favor:

Simple to learn and use on a daily basis

Contras:

1. Inability (due to how set up) to pull a rteport with all account and contact details together.2. Delete and Edit Buttons should be the other way round - why have delete as a first option? Mostly I would be editing not deleting....3. When aditng a new account, the Vomments Box could be long and thin not short and fat - it pushes the page off the screen unnecessarily - and there is nothing else preventing this length of box...4. Recent price change has made one client want to change product...

All the information you need in one place.

Comentarios: We have found it easy to set up and were able to customise it to include the information we needed.

Puntos a favor:

It has really helped us to organise all the information we have for our customers. As our business grows, employees know where to go to find the information they need and can easily update the system when new data needs to be added. It keeps everyone informed with up to date information.

Contras:

We would have liked to have a way to alert us when contracts are coming up for renewal.

Really Simple!

Comentarios: RSS allows us to track our engagements with key stakeholders and clients in a easy to use and cost effective way.

Puntos a favor:

Very intuitive and easy to use. Reporting function is especially useful, as is being able to customise activity fields.

Contras:

It would be great to be able to import different font styles to the marketing/newsletter functions

Simple

Comentarios: really good

Puntos a favor:

it really is simple and straight forwards to use.

Contras:

few issues uploading bulk data and could do with more info

Really Simple Systems Review

Comentarios: It has been very helpful

Puntos a favor:

Very easy to use on the road to keep track of visits.

Contras:

It may be an option that I haven't figured out - but I would like a report to print out of the last visit for each account.

Good simple system, it does what it says on the tin

Puntos a favor:

It's really straightforward and I like the marketing function built in

Contras:

There could be more tutorials on reporting

Ideal for Our Needs with Lots of Hidden Treasures Still To Uncover

Comentarios: It has been very simple to grasp and exciting to see there is so much more which can be done with the system. It provides us with a vital reference log of all activity we undertake with, for and on behalf of our 250+ member businesses. Technical support has also been very good too - we reported a time-stamp bug and it was fixed within 24 hours.

Puntos a favor:

I am new to the organisation and new to this particular software. However, in my daily use of the program, I can see how it easily solves our basic contact data-base requirements. It's straight-forward, user-friendly and logical. Its user interface is easy to follow and it has become an invaluable piece of software in my working day to ensure our smooth running of our organisation - supporting the 250+ businesses across the industrial estates we serve. There are lots of additional utilities and functions which we need to explore further to fully appreciate the wider opportunities it offers - this in itself is a further 'Pro' as it highlights the comprehensiveness of the system.

Contras:

Very little to criticize. The only negative experience I have had was regarding the automatic email integration option. We thought this would be an ideal solution to avoid us having to copy/paste email correspondence as separate activity entries for the relevant contact. Unfortunately, for our specific reporting/logging needs, the automated option didn't present the emails in an appropriate manner - formatting was lost, previous messages were included and the end result was cumbersome to navigate. As a result, we switched this option off and reverted back to our manual approach which better meets our layout and quick reference needs.

Review

Puntos a favor:

Ease of use, quality of design and customer care

Contras:

Like all crms, it takes a little while to get used to the programme

Ease of use

Puntos a favor:

Easy to navigate and use. Opportunities tracking is good.

Contras:

In terms of functionality it can be relatively basic

Excellent for small business

Comentarios: The greatest benefit is sharing of customer/contact information internally across team members in an easy fashion at a reasonable price.

Puntos a favor:

We selected this software for the ease of use. In addition, there was little required for our employees to access immediately. After using this for half a year, it continues to meet and exceed those expectations. Logging in is done through a browser and does not require additional software. Sharing contact information, outstanding tasks for clients, and client specific documents are all easy tasks that are quite intuitive. Also adding new users requires very little effort since there is no software required for to install on an employees computer.

Contras:

There are several activities that are a bit clunky/annoying. When adding revenue, it is treated as an opportunity instead of simply entering the revenue for a client. Several apps within the program will also mark this revenue with the British pound instead of the U.S. dollar despite the fact that our settings are on USD. Additionally for reminders you have to use your google calendar instead of the system sending you reminders. When setting these reminders in Google calendar, it always incorrectly translates the date/time to GMT despite the fact that our calendars are on EST. So you have to be careful to reset the correct day/time when entering in to your Google Calendar. We would greatly prefer a reminder system within the program itself instead of the current clunky process.

Very good, but not perfect

Comentarios: Overall, the system is a great system and is very suitable for our workplace. It has all the tools that we need, and we know that it is possible to integrate it with other systems, which can benefit us further. To conclude, it is an easy to use system, that sometimes has issues. But thankfully those issues don't occur too ofter.

Puntos a favor:

For the pros of this software, I like its ease of use. It took little to no training to get used to the software and if ever we were unsure of anything, there is easy to follow tutorials on the dashboard.

Contras:

The thing that I least like about the software is that it is not 100% reliable. From time to time, tasks and activities are not recorded. We find that a lot of the activities that are not recorded are the emails that we send. Most of the time it records them, but sometimes it doesn't. It can also be really slow sometimes and we know that it isn't an issue with our broadband as we have the fastest speeds possible. Very rare, but we have had some days where we cannot get into the system at all and keep getting an error code. We did report this at the time and it was soon fixed.

It's really simple, Really Simple Systems CRM lives up to it's claim!

Comentarios: I have been very impressed with the ease of use, stability and how we are able to add personalisation and features as it fits our organisational growth.

Puntos a favor:

The ease of use and speed with which we were able to get our database up and running was incredible. The support offered throughout the process was personal, professional and most importnatly supportive!

Contras:

Elements relating to integration with other software have proven challenging - however the support team work with us and the other software providers where they can to find solutions.

Great for small businesses and start ups

Comentarios: Generally positive during day to day use.

Puntos a favor:

The user interface is easy to use and understand and the system is fully featured for the needs of most SMEs

Contras:

The marketing email designer lacks detailed customisation and it has a lack of formatting features.

CRM review

Comentarios: A very user friendly system for a new SME company who is starting off new.

Puntos a favor:

Using the CRM for our small business has been extremely helpful as we are a new SME company, we are hoping to get more us as we progress as a business.

Contras:

I don't think we have used enough of the system in order to say what we least like about the CRM

User friendly system!

Comentarios: We log all of our client base on RSS and multiple users use the system for different things. The activity notes help anyone see what previous users have input and as it also logs system generated documents or uploaded files, it is easy to keep a great audit trail of our dealings with customers.

Puntos a favor:

The software is really easy to navigate and use. It's user friendly in its layout and can be changed/adjusted to what is required from the business. I have used the system for generating reports and even if I have been unsure of how to do them, I always seem to be able to play around and figure out what is needed quite easily.

Contras:

Sometimes the display changes for no reason. Sometimes the way the notes are shown on the screen may change and then change back another day - this can be a little frustrating.