Opiniones de GoFrugal

Bang for your buck!

Comentarios: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Puntos a favor:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Contras:

No cons so far. However I have to populate this field.

GoFrugal is the Best

Comentarios: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Puntos a favor:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Contras:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

disappointment from the unsatisfactory level of service

Comentarios: Stock management Locationwise

Puntos a favor:

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Contras:

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Incredible

Puntos a favor:

Ease of use , great customer service Thanks

Contras:

All ok , covers every aspect correctly .

Fast updates on government mandates and custom requirements.

Comentarios: Safe and Good.

Puntos a favor:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Contras:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

One of the best Retail POS in the industry

Comentarios: My overall experience with the software is so good. Its features meets our expectations.

Puntos a favor:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Contras:

It becomes very slow if the system is idle for a long time.

Software for chain stores

Comentarios: Good product

Puntos a favor:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Contras:

Pos application can be faster little more

Going frugal with Gofrugal

Puntos a favor:

Extensive Built-in Features, support, and ease of use

Contras:

Installation and upgrade time can be improved

Suam Hardware Ltd With Gofrugal

Comentarios: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Puntos a favor:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Contras:

No customer reward program on the Android app but soon it will be worked on

My experience of using Gofrugal

Comentarios: As per my overall experience Gofrugal is best software i have ever used

Puntos a favor:

while purchase a product we could see the last log of the particular product like last price, date of last purchase quantity etc.

Contras:

going to its main interface with a single click

GoFrugal

Comentarios: If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery

Puntos a favor:

Online credit limit / days approval HQ reports Consolidated TB / P&L and BS reports

Contras:

Patch update very critical some times each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet Online transactions in cloud based Outlet connect to customer support team (online support) it is taking the connection more than a half day also We have only 1 server & 1 client for each outlet, If support team connected unable to use Backup taking more than 30 mins some times centralised options superuser & users in outlets Backup need to update external hard disk or in cloud from outlets Stock Ageing report in HQ Offer / Discount reports

Sunrisecitygroup

Comentarios: Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so many difficulties & missing field of reports etc.
Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products.
Real time technical support also need improvements.
ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.

Puntos a favor:

Retail easy having excellent features, but HQ having lot of limitations.

Contras:

HQ features, reports to be improved. Technical support should be required improvements.

Support During Covid19

Comentarios: Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.

Puntos a favor:

Easy Updation and Operations of this software is one of the best.

Contras:

Very Few but as per staff support each and every problem seems to be minimalist.

4stares

Comentarios: it good and friendly software

Puntos a favor:

Sale and purchase and non moving items

Contras:

Unmatched software new development in the software

POS SOFTWARE WITH BETTER POWERS TO SURVIVE

Comentarios: VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.

Puntos a favor:

EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI

Contras:

POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.

Feedback

Comentarios: I am happy with the investment made on GOFRUGAL Software

Puntos a favor:

Ease of doing transactions and Customer support is extremely good!

Contras:

Nothing in Particular . Over all experience is good and encouraging

Best software without support

Comentarios: Developed best software but unfortunately without proper support system.

Puntos a favor:

Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,

Contras:

Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it. Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.

A complete data management package.

Puntos a favor:

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

Contras:

No cons find yet. (within an experience of 2 years.)

The front runner

Comentarios: Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised they will rectify in next patch update.

Puntos a favor:

Easy to use, understanding the application and 15 years of addiction

Contras:

No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.

Gofrugal features are very easy to use and can using instantly without training

Comentarios: We are really very happy with the service and the features

Puntos a favor:

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Contras:

Nothing major as we are serviced with all the required features

Good software, but lacks customization & prompt solving of issues

Comentarios: Good. But can be far better.

Puntos a favor:

It has good reports, integration with business functions.

Contras:

It lacks integration with online business, online websites

Managing Director

Comentarios: I have been using this software since 2014 to date, but and its proven to be the best software in the world

Puntos a favor:

Usability and functions , good customer support, currency compatibility in every country

Contras:

The software is easy to learn and use, has good customer support and security features

Gofrugal Best software

Comentarios: Very Nice software, Live chat support helps and after sells is also good

Puntos a favor:

User friendly , easy to use , fast processing

Contras:

using from a long Time But do not found any thing that is least usefully

Pos

Comentarios: Fantastic solutions

Puntos a favor:

Very good. Software billing is easy. Secure and rubbust solutions

Contras:

Day closing option not much matured. Modern digitalisation missing

Excellent Product

Puntos a favor:

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

Contras:

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.