Opiniones de Gofrugal

Suam Hardware Ltd With Gofrugal

Comentarios: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Puntos a favor:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Contras:

No customer reward program on the Android app but soon it will be worked on

Best software for retail

Comentarios: User friendly , fast working and easy learn and best to train any one

Puntos a favor:

Billing easy to do , inventory management is very good and User friendly

Contras:

Gosecure due to multi data- base so I am unable to use

selfies support team

Comentarios: i am person who do not know more about the software and bill printer and barcode printer and i am sure there are many like me and support team is good its makes the wing on our business but if support team is not good the investment on that is waist

Puntos a favor:

1.quick connective with support team 2.many time they give quick solution

Contras:

1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available

Software for chain stores

Comentarios: Good product

Puntos a favor:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Contras:

Pos application can be faster little more

Going frugal with Gofrugal

Puntos a favor:

Extensive Built-in Features, support, and ease of use

Contras:

Installation and upgrade time can be improved

Smart Baniye

Puntos a favor:

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Contras:

Offer Management Feature is not upto the mark.

Value for money.

Puntos a favor:

Ease of use, Godelight team was very helpful in implementing gofrugal. They are good as gofrugal partner. They are up to date with the software knowledge and changes made by gofrugal on daily basis.

Contras:

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

My Review

Comentarios: Superb!

Puntos a favor:

It is a very simple software to operate. Very user friendly.

Contras:

Customer support over chat can be challenging at times

Good

Comentarios: Well

Puntos a favor:

Good future, reliable and longer run it will help business

Contras:

Good futures will support the business

User Friendly Software

Puntos a favor:

User friendly. Cloud-based. Suitable for any size of Retail Business.

Contras:

while viewing the report you must define specific data otherwise it will take a long time to generate.

useful software for inventry

Comentarios: This software billing purpose ok.

Puntos a favor:

Billing and for the sales purposes the billing is useful.

Contras:

Inventory having some concern and the offer was not fully completed.

Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing range

Comentarios: My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.

Puntos a favor:

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

Contras:

1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

GoFrugal

Comentarios: If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery

Puntos a favor:

Online credit limit / days approval HQ reports Consolidated TB / P&L and BS reports

Contras:

Patch update very critical some times each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet Online transactions in cloud based Outlet connect to customer support team (online support) it is taking the connection more than a half day also We have only 1 server & 1 client for each outlet, If support team connected unable to use Backup taking more than 30 mins some times centralised options superuser & users in outlets Backup need to update external hard disk or in cloud from outlets Stock Ageing report in HQ Offer / Discount reports

ON LINE CHAT PROBLEM

Comentarios: VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US. ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE

Puntos a favor:

NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.

Contras:

NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT

my honest recommendation. Do not even try GOFrugal

Comentarios: Very bad customer suport. They will stop interacting if thy are unable to solve problems

Puntos a favor:

no Pros. The software is not user friendly

Contras:

This is my honest review. This software was recommended to me by a retailer in ooty. On contacting the bangalore office, i was visited by their area manager and [SENSITIVE CONTENT HIDDEN]. I paid Rs 10000 as advance for them to start installation and training on day one an inexperienced person visited my place and could not install properly even after spending 8 hours on the job. clearly he was not trained and kept calling his office for clarifications. He could not finish the job On day 4 after numerous calls i was visited by [SENSITIVE CONTENT HIDDEN] who spent nearly 5 hours trying to install. Nothing was done to my satisfaction. He told me to start using and any bugs and clarifications would be sorted out the next day I started using the software and encountered millions of bugs, i made a note of every one and contacted [SENSITIVE CONTENT HIDDEN]. He told me he would follow up and solve any issues facec by me. That is the last i heard from them. I have since installed Shoper from Tally and am extremely satisfied with it. With regards to GoFrugal I request all people who are considering it; Please do not trust go frugal. They are cheats to the core and are not interested in followups once they have taken your money. I have been trying to get in touch with them for a refund but there is absolutely no response from them

Gofrugal Best software

Comentarios: Very Nice software, Live chat support helps and after sells is also good

Puntos a favor:

User friendly , easy to use , fast processing

Contras:

using from a long Time But do not found any thing that is least usefully

Sams

Comentarios: Ok

Puntos a favor:

Security and reports gst but it is easy to operate

Contras:

It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue

Pos

Comentarios: Fantastic solutions

Puntos a favor:

Very good. Software billing is easy. Secure and rubbust solutions

Contras:

Day closing option not much matured. Modern digitalisation missing

A complete business solution for retail

Comentarios: Good and Satisfactory

Puntos a favor:

Easy UI, simpler but vast report for analysis, inventory management, reordering and on time product updates as per market demand.

Contras:

Sometimes online support becomes critical.

A complete data management package.

Puntos a favor:

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

Contras:

No cons find yet. (within an experience of 2 years.)

Product and Support

Comentarios: The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business

Puntos a favor:

Billing and accounting is very convinient and the report generation is very useful for further analysis

Contras:

Backup is very slow at the exit of the software

Great Business Development Software

Puntos a favor:

This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN] is the best person I have ever meet somebody from gofrugal.

Contras:

There is no negative point I found in this software.

Review from Vivante Foods

Comentarios: User friendly Software .
But we feel those customers who have been using the software for years they should be given a free training and informed new features .
We will not know unless someone tells us the new additions

Puntos a favor:

Interface with Rpos to HQ. HQ can give us real time info

Contras:

We should be informed about new features .

ADMINISTRATOR

Puntos a favor:

WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS

Contras:

Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly

Gofrugal Review

Comentarios: Using this is for inventory management,billing,point if sale

Puntos a favor:

Using this is for inventory management,billing,point if sale

Contras:

Using this is for inventory management,billing,point if sale