15 años ayudando a las empresas colombianas
a elegir el mejor software
Sobre GoFrugal
Punto de venta, inventario y soluciones de software contable para comercios minoristas. Restaurante y empresas de distribución con prueba gratis por 15 días
Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need.
This creating a lot of financial trouble for us.
Filtrar opiniones (197)
Uso
Ordenar por
Filtrar opiniones (197)

Bang for your buck!
Comentarios: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.
Puntos a favor:
The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.
Contras:
No cons so far. However I have to populate this field.
Respuesta de GOFRUGAL Technologies
hace 3 años
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
Alternativas consideradas:
GoFrugal is the Best
Comentarios: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.
Puntos a favor:
There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.
Contras:
I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.
disappointment from the unsatisfactory level of service
Comentarios: Stock management Locationwise
Puntos a favor:
There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.
Contras:
We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.
Incredible
Puntos a favor:
Ease of use , great customer service Thanks
Contras:
All ok , covers every aspect correctly .
Alternativas consideradas:
Fast updates on government mandates and custom requirements.
Comentarios: Safe and Good.
Puntos a favor:
Easy to use and good overall features, satisfying our large format Pharmacy Chain use.
Contras:
When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.
Respuesta de GOFRUGAL Technologies
hace 3 años
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
Alternativas consideradas:
One of the best Retail POS in the industry
Comentarios: My overall experience with the software is so good. Its features meets our expectations.
Puntos a favor:
This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.
Contras:
It becomes very slow if the system is idle for a long time.
Respuesta de GOFRUGAL Technologies
hace 3 años
Dear Mr Ramesh, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our technical person will reach you on the system slowness issue
Alternativas consideradas:
Software for chain stores
Comentarios: Good product
Puntos a favor:
Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.
Contras:
Pos application can be faster little more
Respuesta de GOFRUGAL Technologies
hace 3 años
Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.
Going frugal with Gofrugal
Puntos a favor:
Extensive Built-in Features, support, and ease of use
Contras:
Installation and upgrade time can be improved
Respuesta de GOFRUGAL Technologies
hace 3 años
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Suam Hardware Ltd With Gofrugal
Comentarios: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.
Puntos a favor:
Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.
Contras:
No customer reward program on the Android app but soon it will be worked on
My experience of using Gofrugal
Comentarios: As per my overall experience Gofrugal is best software i have ever used
Puntos a favor:
while purchase a product we could see the last log of the particular product like last price, date of last purchase quantity etc.
Contras:
going to its main interface with a single click
GoFrugal
Comentarios: If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery
Puntos a favor:
Online credit limit / days approval HQ reports Consolidated TB / P&L and BS reports
Contras:
Patch update very critical some times each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet Online transactions in cloud based Outlet connect to customer support team (online support) it is taking the connection more than a half day also We have only 1 server & 1 client for each outlet, If support team connected unable to use Backup taking more than 30 mins some times centralised options superuser & users in outlets Backup need to update external hard disk or in cloud from outlets Stock Ageing report in HQ Offer / Discount reports
Respuesta de GOFRUGAL Technologies
hace 3 años
Dear Mr Dinakaran, Thank you for your feedback. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. Also our team member will reach you along with the next step of action on the feedback you have shared.
Sunrisecitygroup
Comentarios:
Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so many difficulties & missing field of reports etc.
Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products.
Real time technical support also need improvements.
ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.
Puntos a favor:
Retail easy having excellent features, but HQ having lot of limitations.
Contras:
HQ features, reports to be improved. Technical support should be required improvements.
Respuesta de GOFRUGAL Technologies
hace 3 años
Dear Mr Anand Kumar, We'd just like to thank you for taking the time to write this review. We will reach you out and have a direct discussion on the limitations and the reports to be improvised.
Alternativas consideradas:
Support During Covid19
Comentarios: Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.
Puntos a favor:
Easy Updation and Operations of this software is one of the best.
Contras:
Very Few but as per staff support each and every problem seems to be minimalist.
Alternativas consideradas:
4stares
Comentarios: it good and friendly software
Puntos a favor:
Sale and purchase and non moving items
Contras:
Unmatched software new development in the software
POS SOFTWARE WITH BETTER POWERS TO SURVIVE
Comentarios: VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.
Puntos a favor:
EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI
Contras:
POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.
Respuesta de GOFRUGAL Technologies
hace 3 años
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
Feedback
Comentarios: I am happy with the investment made on GOFRUGAL Software
Puntos a favor:
Ease of doing transactions and Customer support is extremely good!
Contras:
Nothing in Particular . Over all experience is good and encouraging
Best software without support
Comentarios: Developed best software but unfortunately without proper support system.
Puntos a favor:
Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,
Contras:
Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it. Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.
Respuesta de GOFRUGAL Technologies
hace 3 años
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
A complete data management package.
Puntos a favor:
Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.
Contras:
No cons find yet. (within an experience of 2 years.)
Respuesta de GOFRUGAL Technologies
hace 3 años
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
The front runner
Comentarios: Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised they will rectify in next patch update.
Puntos a favor:
Easy to use, understanding the application and 15 years of addiction
Contras:
No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.
Respuesta de GOFRUGAL Technologies
hace 3 años
Dear Mr Sureshkumar, We'd just like to thank you for taking the time to write this review. Our team will reach you and get the details of the customer, who are interested in Phone Support.
Gofrugal features are very easy to use and can using instantly without training
Comentarios: We are really very happy with the service and the features
Puntos a favor:
Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.
Contras:
Nothing major as we are serviced with all the required features
Alternativas consideradas:
Good software, but lacks customization & prompt solving of issues
Comentarios: Good. But can be far better.
Puntos a favor:
It has good reports, integration with business functions.
Contras:
It lacks integration with online business, online websites
Respuesta de GOFRUGAL Technologies
hace 3 años
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
Managing Director
Comentarios: I have been using this software since 2014 to date, but and its proven to be the best software in the world
Puntos a favor:
Usability and functions , good customer support, currency compatibility in every country
Contras:
The software is easy to learn and use, has good customer support and security features
Respuesta de GOFRUGAL Technologies
hace 3 años
Thanks, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
Gofrugal Best software
Comentarios: Very Nice software, Live chat support helps and after sells is also good
Puntos a favor:
User friendly , easy to use , fast processing
Contras:
using from a long Time But do not found any thing that is least usefully
Pos
Comentarios: Fantastic solutions
Puntos a favor:
Very good. Software billing is easy. Secure and rubbust solutions
Contras:
Day closing option not much matured. Modern digitalisation missing
Respuesta de GOFRUGAL Technologies
hace 3 años
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on the best possible solution
Excellent Product
Puntos a favor:
Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals
Contras:
The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.
Respuesta de GOFRUGAL Technologies
hace 3 años
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.