--- description: ¿Qué piensan los usuarios de ProProfs Chat? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ProProfs Chat gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Chat - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [ProProfs Chat](/software/212513/proprofs-chat) # ProProfs Chat Canonical: https://www.capterra.co/software/212513/proprofs-chat Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co/software/212513/proprofs-chat?page=2) > ProProfs Chat ayuda a ofrecer asistencia proactiva a los clientes, aumentar la participación, captar clientes potenciales, identificar oportunidades de venta adicional y mucho más. > > Veredicto: 53 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ProProfs Chat? ProProfs Chat es una solución de asistencia al cliente ideal para equipos de marketing, ventas y asistencia de todos los sectores. Les ayuda a llegar a su público objetivo y aumentar el compromiso. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 53 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ProProfs - **Constitución**: 2008 ## Contexto comercial - **Precio inicial**: US$ 15,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, español, francés, inglés, portugués - **Países disponibles**: Alemania, Anguila, Antigua y Barbuda, Arabia Saudita, Argentina, Aruba, Australia, Bahamas, Barbados, Baréin, Belice, Bermudas, Brasil, Bélgica, Canadá, Catar, China, Costa Rica, Croacia, Cuba y 75 más ## Funciones - Acceso móvil - Autoresponders - CRM - Chat en tiempo real dirigido a consumidores - Chat proactivo - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Encuestas y comentarios - Formulario sin conexión - Geosegmentación - Gestión de correo electrónico - Historial de transcripciones/chat - Third-Party Integrations - Transferencias/enrutamiento ## Integraciones (en total: 20) - Adobe Commerce - Drupal - GetResponse - Highrise - Joomla - Keap - Mailchimp - Microsoft Azure - Nutshell - OpenCart - Salesforce Sales Cloud - Shift4Shop - Shopify - Slack - SugarCRM … y 5 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de chat en directo](https://www.capterra.co/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.capterra.co/directory/30797/live-chat/software) - [Software de servicio al cliente](https://www.capterra.co/directory/22/customer-service/software) - [Software CRM online](https://www.capterra.co/directory/30072/online-crm/software) - [Software de base de conocimientos](https://www.capterra.co/directory/32454/knowledge-base/software) - [Software de seguimiento comercial](https://www.capterra.co/directory/32744/sales-tracking/software) ## Alternativas 1. [Bitrix24](https://www.capterra.co/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [LiveChat](https://www.capterra.co/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Zendesk Suite](https://www.capterra.co/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Tidio](https://www.capterra.co/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Quick to Notify Us on Customers" — 5.0/5 > **Deepanshu** | *7 de octubre de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: We like how it doesn’t let us miss out on incoming customer queries. We’re able to take all of them when our agents are online. It’s quite quick as well and agents don’t feel a lag either. > > **Puntos en contra**: We would like to see more customization options for the chat button. We feel that there are fewer options to make them look more engaging for visitors to click them right away. > > Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays. ----- ### "ProProfs Chat is Perfect for Our Company" — 5.0/5 > **Tami** | *28 de junio de 2023* | Formación profesional y coaching | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use and affordability. We have been very happy with ProProfs Chat. > > **Puntos en contra**: No spell check on the chats and just recommend canned responses. Should have chat as we do not do many canned responses. > > We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers. ----- ### "Best live chat tool I've worked on\!" — 3.0/5 > **Monica** | *14 de junio de 2017* | Internet | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business\! Simple, easy to use and no complications\! > > Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me\! ----- ### "Affordable and highly valued Service" — 5.0/5 > **Preethi** | *27 de mayo de 2015* | Tecnología y servicios de la información > > **Puntos a favor**: The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions. > > **Puntos en contra**: The extended functionality provided need extensive time frame to explore > > It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business. ----- ### "Proactive Support Made Possible" — 5.0/5 > **Sugandh** | *25 de marzo de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers. > > **Puntos en contra**: The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets. > > I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co/software/212513/proprofs-chat?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/212513/proprofs-chat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados