Opiniones de CloudTalk

intruitive for Both Admins and Users

Comentarios: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Puntos a favor:

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Contras:

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Well functioning and good integration with HubSpot

Comentarios: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Puntos a favor:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Contras:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Unreliable tool for small businesses that do not work 24/7

Puntos a favor:

The waiting time for the phone lines is short. That is the main positive thing

Contras:

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

CloudTalk offers the best solution to our small team

Comentarios: With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Puntos a favor:

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Contras:

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Easy to use call center software

Comentarios: Great experience overall, especially in COVID times Cloudtalk has helped us to stay efficient and organized.

Puntos a favor:

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

Contras:

We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time.

Excellent Cloud Base Phone System

Comentarios: Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows.

Puntos a favor:

I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.

Contras:

If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.

Great for remote working!

Puntos a favor:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Contras:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

All in one solution that is super easy to use

Comentarios: It has been a great experience and the product is solving most, if not all of my needs.

Puntos a favor:

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Contras:

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Great software

Comentarios: Good experience, easy to use and setup.

Puntos a favor:

Pretty cheap, easy setup and a good free tier. The other products are really lacking that.

Contras:

They need an app for phone too that is good.

Amazing quality of support and calls!

Comentarios: Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you.

Puntos a favor:

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Contras:

There is no single thing I would dislike about CloudTalk.

CloudTalk is a Reliable Communication Solution

Comentarios: My experience with CloudTalk has been highly positive. It has revolutionized our communication processes, enhancing efficiency and customer interactions.

Puntos a favor:

CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.

Contras:

The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.

Support / Sales not at level it should be

Comentarios: I love the product and would love to continue to use it, I wish it was less expensive and had better support.

Puntos a favor:

The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs.

Contras:

After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls.

Easiest phone system to start with

Comentarios: Everything went smooth from the very beginning. CloudTalk team was very helpfull with the setup and onboarding. Solved our pain. We can more focus on doing our business and still have whole overview of it.

Puntos a favor:

Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.

Contras:

We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

Works well

Puntos a favor:

Call monitor helps the most for us training our calls and being able to listen to each other.

Contras:

Sound quality has been sometimes bad, but more likely its due to the clients connection.

CloudTalk Is Great Platform!

Puntos a favor:

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Contras:

Need an IOS app and names can be wrong on dialer but not wrong in CRM.

Great telephony system, great CRM integrations

Comentarios: Their support is amazing and their support staff as well.

Puntos a favor:

It's very easy to use. Also updating is very easy and fast.

Contras:

Sometimes it would give us an error or say things like call not connected.

Great telephony service. Highly recommended

Comentarios: We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user.

Puntos a favor:

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Contras:

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

Good price / quality ratio. Customer support

Comentarios: With customer support and administrators, we have always solved our requirements very quickly. I recommend.

Puntos a favor:

We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.

Contras:

They could lower the cost of fixed line calls within the Czech Republic.

Great value for money

Comentarios: Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Puntos a favor:

Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.

Contras:

I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality.

The High Quality Of Calls & Great Customer Support

Comentarios: The biggest value is in integration to our existing infrastructure and tools, so we see everything about customer before we answer the incoming call.

Puntos a favor:

Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.

Contras:

Web phone doesn't work in IE, you have to use Chrome, or install desktop app.

Highly Effective Low Cost Softphone for International Calls

Comentarios: I have been using Cloudtalk for a good quarter now and I am pleased with the service. The call rates are extremely competitive and I like the simplicity of the tool. It basically provides a simple softpad phone to make lots of quick-fire calls and I like the fact that they are recorded and logged - Perfect if you want to forward a copy of the call to a colleague or simply listen for your own benefit to extract some details - I like the fact there is a phone app too - useful if you are getting call backs if you are out of the office or away from the desk top app. Finally if you are patiant, then it integrates nicely with PipeDrive and provides lots of useful metric for senior management - a good all round tool

Puntos a favor:

- Easy to use - Easy to integrate with your CRM system - Very cost efficient - Simple but effective dashboard with just want you need and not overkill of features that most people wouldnt need

Contras:

Sometimes you have to be patiant for the softphone to appear before you can dial out from your CRM system but it's nothing you cant live with.

Overall Good Experience and Good Product

Comentarios: Overall it was a good experience. Initially we were told that few features will be available in our purchased plan. Although we paid for them they were not enabled. When we raised the issue to the sales person they fixed it.

Puntos a favor:

Easy to plug in Hubsport. Decent support time frame

Contras:

When a user locks his PC system does not show him as unavailable. He needs to log out from Cloud Talk first and then lock his PC

Easy-to-use and intuitive call center software

Puntos a favor:

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.

Contras:

Nothing as it has literally everything we were looking for in a vendor.

Great price-performance ratio, lots of useful features to simplify work

Comentarios: It saves time and makes some processes smoother and more transparent. And that's what we needed.

Puntos a favor:

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

Contras:

None, everything works just fine and we didn't have to solve any bigger problems

Really easy to use calling software for everyone!

Comentarios: Very good so far. The sound quality is good, the handling very easy so it does what it has/should do!

Puntos a favor:

Usability Design Functions Quality Integration(s)

Contras:

Reliability. When the Computer is in Stand-by mode and restarts again i also have to restart the software otherwise i get error messages when i want to make a new call. I guess this could be easily solved