Opiniones de Zanda (formerly Power Diary)

Power Diary Is An Amazing Comprehensive EMR

Comentarios: Power Diary solves multiple problems for me by offering an All-In-One type EMR platform that allows me to document, track my invoices, communicate with clients, manage my schedule, and pay attention to my reports.

Puntos a favor:

Power Diary offers LOTS for features: built-in CRM for email & SMS marketing, appointment reminders, and client correspondence; HIPAA compliant EMR for SOAP notes; customizable templates for SOAP notes and intake/consent forms; the flexibility to create your own SOAP notes and forms; automatic invoices generated when appointments are created; easy scheduling in-person & online through a client portal; capability of clients to pay in advance when they schedule online; Stripe integration with payment processing; reporting for KPIs to understand practice management; ability to create session packages; ability to create 1-on-1 sessions or group classes

Contras:

1-way sync with Google calendar - 2-way sync would be much better so that the calendars could fully communicate

Best-of-breed

Comentarios: I have used half a dozen other practice management systems. This is the easiest and meets my needs best.

Puntos a favor:

The user interface is intuitive and usable. I can visualise my progress notes for previous consultations easily by scrolling down. Notes autosave as drafts, which is great. The calendar integrates with my phone, so I can see multiple calendars simultaneously. I can build customised templates with autofill fields easily. It integrates with sms, email, and Telehealth.

Contras:

The calendar integration sometimes takes time to synchronise changes to bookings. The letter/report templates don’t autosave and sometimes I have lost work. It can be tricky to attach documents to emails. The practitioner permissions don’t allow me to make changes to my roster.

Works ok - until it doesn't work - usually after an "improvement"

Comentarios: Assessed as the "best of a bad lot" when researching for purchase. Nothing has improved to alter that assessment. (Maybe its time to have another look). Certainly have resisted further Power Diary integrations, and using wider functionality - reliance on an organisation that doesn't care for quality is scary enough even with the limited functionality.

Puntos a favor:

Easy to use for a lot of things - eg keeps the client that has been most recently used in one admin function at the top of the drop down for the next (different) function

Contras:

Bugs introduced with "improvements", that can impact the reputation of the Practice as they are visible to patients/clients (eg in communication templates). Clearly no regression testing, or if so, it is slipshod.Customer support - we have tired of being told stuff was fixed when it is clearly not. Nowadays we don't waste our time raising issues for most thingsThe reporting options are weakDoesn't manage "Couples" as a client well - but no competitors do eaither

It works! Need I say more?

Comentarios: We are still under using Power Diary, but it is easy to show others what to do to get started. In a short time they have told me what it can do. It's great.

Puntos a favor:

It saves me a lot of time, I can see at a glance if my clients will be attending, I can look back over their attendance easily when asked. I can schedule down time for myself and others on my team. It prevents double bookings. P.D. just streamlines my office work, and I save staff member time.

Contras:

My own lack of time to get the full benefit of the functionality P.D. is capable of.

2yrs of PowerDiary and Continuing!

Comentarios: Although I found the learning curb steep at the beginning, I really love PowerDiary and have actually refused becoming an affiliate with various mental health services because I don't want to have to use their system instead of my PowerDiary one.

Puntos a favor:

I love the range of services PowerDiary offers and that I can do EVERYONE in one setting. PowerDiary allows me to schedule/book appointments, send automated communications, create assessment and templates, write my notes, track who's paid and who still owes me a payment, having video sessions, and so much more. Best of all, PowerDiary is always open for suggestions about ways they can improve the system and unlike lots of other services, they actually implement the changes then contact everyone informing them of the updates. I also love that if I have any questions about something on PowerDiary, I can chat with someone in realtime for help or schedule a meeting with someone who will guide me in a one-to-one session.

Contras:

I sometimes still get stuck when it comes to how to navigate third-party bulk payments, but a quick refresher always gets me to where I need to be.

Highly recommended

Comentarios: Great system to use, easy to learn and great for clients

Puntos a favor:

The ease for which clients can book appointments and the classificatiin setting for practitioners

Contras:

Interface can be tricky between pc and mobile

Overall happy with power-diary

Comentarios: This platform has been beneficial for our business to use and made the service we offer more professional.

Puntos a favor:

Customer service is good and has a fast response time, which is always appreciated.

Contras:

The pricing is slightly high, and it would be nice to have this reduced for those of us who are loyal customers. We have, at times, been financially impacted when the system is down. The booking system has definitely made it easier for our clients to schedule. However, with ongoing improvements such as allowing direct debit and better appointment options, power-diary will become a better product and more versatile for various businesses. Overall happy.

Changed my work life!

Comentarios: love it! It has met all my needs and the customer service when first starting was so helpful!

Puntos a favor:

I love that I am able to do everything in one place, it keeps me organized and on track with things that can be overwhelming with business

Contras:

I wish each invoice could be done individually based on my accounting system -I wish I could use Square for payments -I wish I could have the client screen get small (like zoom) when I am moving between windows

Great for Speech Therapists!

Comentarios: Very positive- it is easy to use and helps reduce my admin time.

Puntos a favor:

Clinical notes are quick and you can make templates to speed up the admin process. There are lots of additional features you can use e.g., invoicing, custom emails. Customer service and support is brilliant!

Contras:

It's a good product but I still don't use it for report writing as it is not fit for my purpose yet.

Simple and highly effective for clients

Puntos a favor:

I absolutely love the support and how quickly power diary provide feedback

Contras:

When there are times it is not working due to technical complications

Make your practice yours!

Puntos a favor:

The confidential, secure billing, communication, portal, and private mode are immaculate. It is so easy to customize your needs and make the PD work for you and your practice effectively. It never has lag or downtime and they’re always working on improvements.

Contras:

It may be harder for less tech savvy users to customize efficiently.

Highly recommend

Comentarios: It’s been excellent.

Puntos a favor:

I love the scheduling, records section, customisable forms, invoicing, simplicity of Medicare, client portal, everything.

Contras:

I really need electronic prescribing to be incorporated.

Review

Comentarios: Overall Power Diary is meeting the needs of our business however we have had to make a large number of changes to our processes and way of working with our clients to accommodate Power Diary. There are a number of functionalities that we would like to see.

Puntos a favor:

- Visually appealing - Ability to produce multiple reports - Simple and easy to use calendar and client set up - Client online booking portal - Medicare processing - Data consistancy

Contras:

- Limited functions available on the calendar - cannot view single day of the week for multiple weeks - Unable to limit who access notes and profile information - anyone with can access client notes and view client profiles regardless if the client is allocated to them or not - Unable to create an overall number of sessions used in a session pack per year - this is still tracked manually

Backbone of our business

Comentarios: As our business relies on good software to safely store our client data and to reliably access our daily schedules and information, Power Diary is the backbone to the efficient running of our business. We have found many helpful features that saves time and energy to collect data and to ensure accurate financial and client records are kept.

Puntos a favor:

Easy to navigate, easy to see where clinicians are and who they are seeing, supports the efficient running of our busy practice.

Contras:

Some of the data searches are limited. Would be great to have a few more NDIS specific features to add to invoicing and client records.

Power Diary Review

Puntos a favor:

It is easy to use and allows you to organise appointments easily. I like that it sends out automated reminders - SMS and email.

Contras:

The only flaw I've discovered is that public holidays aren't automatically in the diary.

Power diary one stop shop

Puntos a favor:

Handy integration with payment systems that saves so much time. User friendly - instructions readily available for different functions.

Contras:

Would appreciate formatting options within the notes section.

PD value for money

Comentarios: I love PD and intend on using this as my CMS for now and into the future!

Puntos a favor:

Power Diary has made my life so much simpler as a sole practioner. With its inbuilt features to make creation of forms and invoicing to its great scheduling and claims tracking systems this software is absolutely value for money. PD also have a great range of helpful staff and webinars who assisted me on setting up my practice management from the start.

Contras:

No issues with this software. I can’t complain!

Good program

Comentarios: I use it to manage all of my clients and appointments.

Puntos a favor:

I love the interface and how easy it is to manage.

Contras:

The errors caused by some browsers? One of them, I can't remember which that affected my sessions all day until I found the answers via google.Having the option to share sound when sharing something. Having a chat when sharing to be able to send links or importants things for the client to keep.

Power Diary for small charity

Comentarios: Very positive - many of us feel a little nervous of new tech systems but we have found Power Diary easy to use and have plans to extend it's use within our organisation.

Puntos a favor:

Easy to manage appointments, love the reminders and flexibilty. Great system for all the team to use and will improve our record keeping.

Contras:

Would like it to synch both ways with our Google calendars

the garden room

Comentarios: The appointment reminders have proved invaluable and I believe improved no-shows and forgotten appointments. This also makes your practice look professional and well-run, which instils confidence in my client base.

Puntos a favor:

I love the fact it's relatively easy to use and if I have ever had any issues the online support has been amazing.

Contras:

The only things I can think of that I would find helpful to be improved would be some function so you can only allow specific clients to book appointments online. And the other issue I have found is if you have consent forms that you send out for new appointments they seem always to go out every time you book follow-up appointments just thought that that might be something you could look at

It just does what it says on the box

Comentarios: It just does what it says it does, with minimal fuss. Clean and clear.

Puntos a favor:

Really straight forward, well thought out, excellently implemented product. Has everything I need in a logical place.

Contras:

Pricing tiers, it's hard for a growing practice with lots of casual clinicians to keep costs under control.

Absolutely perfect. It does everything I need it to.

Comentarios: Very positive. I don't know what more I can say. I've used it for about 3-4 years and so far, it's done everything that I've needed it for.

Puntos a favor:

The ability to charge clients cards and schedule their appointments is just so easy and really meets my expectations with a software.

Contras:

As far as I know, there isn't really a way to charge clients cards without using stripe. I'd like to avoid the stripe processing fees if possible, or if there was some sort of Power Diary card reader, that would be amazing.

I love how easy it is to use

Comentarios: As a private practice owner, there's a bagillion & one things to manage and PowerDiary simplifies my life.

Puntos a favor:

I love how easy PowerDiary is to use. I am not very tech savy but it is visually simple & appealing. I especially love that you can create/modify templates to use with clients.

Contras:

Everything has been pretty straightforward and if I did have questions or concerns, their support team was quick to email me back which I greatly appreciate.

Does it all

Comentarios: Like how I wrote in the pros, I just love that Power diary does everything I need to run a business and there's scope for even more than what I need should my business grow and use more staff etc. I have often read about other practitioners frustrations about their (different) software program but I never have these same issues so power diary must have got all these things sorted. Plus the staff get back to you quick should you need help finding out how to do something. Talking of staff, they were amazing at helping me transfer all my old file details across when I first set up in Power Diary, otherwise it would have been a huge mission, especially putting all my stock into the system.

Puntos a favor:

I Love the ability to integrate all aspects of running a naturopathic business from the diary, email confirmations, text messages that remind the client, invoicing, connecting with xero accounting, allowing my accountant access to the stuff she needs but nothing else, total lockdown of clients session info once saved, or save in draft mode if additional info needed to be added after an email, all details in the one place including any correspondence I have with client, ability to send birthday messages and newsletters in bulk, stock inventory and can even take payments. Really, the list goes on...

Contras:

I think the only things I don't like is that you need to use quite a few clicks to get to different places rather than hover with mouse and get an instant dropdown box, but then even my bank is like that and I'm a bit fussy with easy tech stuff. Really, it's not an issue and has been getting better over the years.

Clinical Psychologist

Comentarios: Benefits - quick ability to get Medicare rebates once relevant data entered- not as easy to enter less frequent options - such as DVA clients or overseas student insurance options for online rebates Good ability to do quarterly tax accounts/ records from the program Still using other online storage/ memory options for client records (other than session notes) as not a great way to upload quickly -such as with google drive from the printer scanner

Puntos a favor:

Easy to use/ find way around for new receptionists etc Easy to find/ record client information/ details

Contras:

Difficult to look up problems/ find information on the frequently asked questions - I've wasted a lot of time trying to find an answer to problems such as where to input Medicare/ Referrer/ Third party details- and have ended up having to call the customer support line due to bad info/ options etc It would be better to have an easy option to colour diary entries/ customise the colour of the client diary options from the drop down menu -to easily change/ add other colour options unique to our practice -