18 años ayudando a las empresas colombianas
a elegir el mejor software
Sobre TUIO
Centraliza toda la facturación y los pagos de los padres en una sola aplicación y ahorra miles de horas a las guarderías, preescolares y escuelas.
First, there's no monthly fee. This is a major bonus for schools with a conservative budget.
The setting up of my account was a bit confusing at first. Was shown an invoice date that I though was the day the payment will come out and that confused me.
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Tuio has been a fantastic tool to move our school into online payments and invoice management.
Comentarios: Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!
Puntos a favor:
What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.
Contras:
There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.
Respuesta de TUIO Payments
hace 6 años
Hi Glenn, Thank you for the great feedback, which we are taking into account for the next release phases.
Survey Feedback
Comentarios: Nice!
Puntos a favor:
Its UI/UX and ease of use in general, and the filtering options
Contras:
the fact that i cannot tell how much money we received in our bank deposited per month, unless i download the forms and calculate it somehow myself (it also gives me the perception that tuio wants to hide the fees that it charges parents or us for us not to see)
Respuesta de TUIO Payments
el año pasado
Thanks for the review Endrit! You can absolutely easily see how much you've received, as the deposit payout amounts are shown on the invoice export (with the corresponding invoices for reconciliation purposes), as well as the applicable fees. We are transparent about the processing fees involved with online payments and we have columns for them on the export for calculating your expenses. I'll have support reach out to you to spotlight how easy it is to reconcile your payments. Even big 3rd party auditors have given us unsolicited feedback of how easy the TUIO export made their life during a school audit compared to previous systems the school used.
Hoping it gets better
Comentarios: The conversion happened fairly simply, and the payment processing has been exceptional, from my perspective. However we also want to use tuio as a student information management system and so far it's lacking. Also the reporting suck so far, but we have been told this will be improved in the next few moths/in 2024.
Puntos a favor:
The links to fill out forms, the notifications and payment processing are wonderful. The service is also exceptional (customer service and attentiveness)
Contras:
The reporting. Everything coming in an excel spreadsheet that must be manipulated is time consuming and not optimal
Respuesta de TUIO Payments
el año pasado
Hi Kristi, early 2024 we have a custom report feature coming at the same time as attendance. This will make pulling student info reports even easier. In the meantime TUIO support can help you if you're struggling with the spreadsheet management.
Easy to use, snappy payment system
Comentarios: So far, we have only used it as a payment system, which is what it started out as. Next, we plan to add a registration piece, where parents and students will fill out their registration information directly into the system, something we don't currently have. After that, we would like to use it more for student information, and if it works out well, we would then ditch Zoho. (We really like Zoho as a database, but it wasn't made for schools and is not ideal in that regard.) The biggest thing Tuio would have to improve before we leave Zoho is its communication piece. In Zoho, we can make attractively designed mass messages to send to parents; there is no such capability yet in Tuio.We have been quite satisfied with Tuio's software and especially appreciative of their customer support. A couple of years ago, we did a total re-do of all of our software systems. We have been happiest with Tuio.
Puntos a favor:
We love Tuio! It was fairly easy to learn, the interface is attractive and generally easy to use, it is has a very quick response time, and the customer support is stellar. I like that it's a small company, so we know the people who support us. They always try to help us when we don't understand something, or help us to make something work when our company's round peg doesn't fit well into their square hole (not unique to Tuio -- we have that problem with lots of software -- but they are eager to help us find workarounds). They are also open to suggestions, particularly since the product is fairly new and they are working on building it.Also, a huge plus is for us is that there was no setup fee, and instead of a monthly charge, Tuio charges by the transaction. It is affordable for our small school, and doing it by transaction means that we have to pay less when we have fewer transactions (and less money to pay a monthly fee).
Contras:
--We have students in many countries, but there are some issues with Tuio in that regard. Part of that is their payment processor, which doesn't work as well with payments in some countries, a problem we didn't have with our previous processor. Also, their parent/student contact information fields are rigidly set to (XXX) XXX-XXXX format, which does not fit our foreign customers. So, for schools that only have customers in the US or Canada (Tuio is from Canada), neither of these would be issues at all. --We are subscription based, but Tuio is designed around defined payment plans. This has created some headaches for us. They have said they are working on creating the ability to have subscription plans, so once that is done, this will no longer be a problem for us.--We do a substantial percentage of our payments through PayPal, but they don't have a way to incorporate PayPal, so we have to enter PayPal transactions as cash, which is not convenient.--While Tuio is mostly easy to use, some things here and there are not intuitive.
Respuesta de TUIO Payments
hace 2 años
Thank you for the 5 star review J Lee, it's extremely detailed and helpful. I'm confident we can have you fully onboarded to TUIO and away from those cumbersome platforms in no time. With regards to the communications piece, we are going to expand on what we have currently and add the ability to make templates and do more broadcasting. In the meantime, you could send mass messages on TUIO with a pdf attachment (that was attractively designed), but I understand where you are coming from. We are working on a global search, support for international phone numbers, and we still have the "payment clock" in our development pipeline. So glad that you are happy with TUIO and made that decision.
Alternativas consideradas:
Could be better
Comentarios: Great, friendly customer service, great product knowledge.
Puntos a favor:
Fast payments received from customers, who can see their payments and state of account.
Contras:
Bank reconciliation is cumbersome. Partial payments of invoices would be very helpful. More visual aid (Flow charts) to help with problem solving make be of more use.
Respuesta de TUIO Payments
el año pasado
Thanks for the review Sheryl! I'll have support reach out to you as the bank reconciliation should be very easy to do using our TUIO export. Usually we are hearing about that as a great pro. Flow charts is a great idea, I would like to hear more about your thoughts on those.
Keeping accounts up to date and transparent!
Comentarios: TUIO has made administrative processes much easier. In addition to the payment processing options, TUIO has helped to create online registration forms and links. There is an increased level of organization and efficient procedures. The tech support and immediate response when we need help is amazing. Again this has added to the experience.
Puntos a favor:
TUIO has made our payment processing procedures so much easier from the Administration end; payments are made easily and are trackable. Families are able to keep their accounts up to date and check their accounts easily. The automated messaging and reminders of withdrawals, missed payments, new charges etc., keeps the client families aware. All payments are traceable and can easily be tracked. The technical support that TUIO provides is wonderful as well. They are easy to reach and respond with solutions that work.
Contras:
I can not comment on this. Anytime there was an issue or help was needed, TUIO responded.
Respuesta de TUIO Payments
hace 9 meses
Thanks for the great comprehensive review Sherry!
We love TUIO!
Comentarios: Apart from the initial learning curve (it was my first time using this kind of program) it has been great. We had a manual spreadsheet system prior and TUIO has saved tons of time.
Puntos a favor:
The website is quick, easy to use and the customer service is excellent.
Contras:
Our admissions coordinator would like to see more options for wait-listing incoming families.
Respuesta de TUIO Payments
hace 9 meses
Thanks for the review Shareng! We have more waitlist options like notes and classification/rating coming soon to add to the registrations tab.
Overall experience is good but some improvemts are needed
Comentarios: Overall is good. It is a time-saving but needs some improvements.
Puntos a favor:
I like Ease of use and availability of data.
Contras:
TUIO charges which make things difficult to reconcile accounts (revenue & receivables)
Respuesta de TUIO Payments
hace 9 meses
Thank you for your review, Nauman. Regarding the charges, the reports on TUIO are customizable based on the selected filters, so it should be possible to reconcile the accounts accordingly without difficulty. Stay tuned for our next release update which will be coming shortly. You will be able to create custom templates for more convenient reporting, and there will also be a component for GL account mapping of revenue and expense items, which will help you with efficiency of reconciliation.
TUIO Support is Amazing!
Puntos a favor:
The support staff at TUIO is amazing, they are quick and very helpful.
Contras:
The only 2 thing that I would like to see developed is to have a conversation to happen if a stop payment occurs before it happens. Sometimes the student is still enrolled in the program and they do a stop payment and that results in a charge. but if a conversation could occur before that would be better. The second thing that i would highly suggest to be improved is how withdrawals show up on parent's statements. since it is a series of numbers some people don't recognize what the payment is for.
Respuesta de TUIO Payments
hace 9 meses
Thanks for the nice review Aghadir! I'll have support get in touch with you about changing the descriptor you have for payments that process.
Clara's Review
Puntos a favor:
The customer support is amazing! They are always there when I need them. They make themselves avalable through email, quick chat, meetings, and phone calls!
Contras:
Nothing! The navigation can be hard as a new user but is instantly made easy with all of the help guides provided to us from their experts.
Respuesta de TUIO Payments
hace 9 meses
Thanks for the awesome review Clara!
Great System, and definitely better than FACTS
Comentarios: I’ve loved it thus far. we haven’t started the school year yet, but the implementation phase has been great.
Puntos a favor:
The system is easy to learn and use and makes the work load for tuition processing lighter. Communication, interaction with consumers, and account management are very simple.
Contras:
I can’t create custom reports easily, though the data is easy to access.
Respuesta de TUIO Payments
hace 2 años
Thanks Corey, I'll have someone reach out about the custom reports you are looking for.
Superior and Quick Customer Service
Comentarios:
The overall experience on TUIO is superb, in particular, the customer service e-mail or telephone response is instantaneous in (real-time). I was astonishingly impressed with the way in which [sensitive content hidden]
responded to our cirumstances.
Puntos a favor:
TUIO is extremely user friendly and interactive because it enables the end user to navigate throughout the site and pin point the precise area that needs pivotal attention or what needs to be addressed. Precisely because it is so (transparent) is what makes it a necessary platform to run a business successully!
Contras:
The credit card fees are a bit too high for the clients as they have communicated this to us.
Respuesta de TUIO Payments
el año pasado
Thanks for the kind review Julia. Parents are welcome to pay with bank account on TUIO, which isn't subject to the credit card fee rates that banks will charge. I'll inform an account rep of the feedback and see what we can do.
The perfect solution!
Comentarios: Excellent. This company does regular check-ins and lets us know of new features. They are always helpful.
Puntos a favor:
The customer service is amazing. They respond quickly, update the platform, teach us how to use it and overall we have had a great experience.
Contras:
Not as easy to upload documents ourselves, however, they do all the heavy lifting so not really a "con".
Respuesta de TUIO Payments
hace 9 meses
We appreciate the review Louisa! I'm working on a secure document uploader feature for our product enhancement roadmap. A new tool to complement the current ability to upload documents on forms
Super satisfied with my TUIO's experience!
Comentarios: I am super happy with TUIO since my schools started working them in 2019. The support team is really reactive and very flexible with my multiple requests, I wouldn't want to change to another program.
Puntos a favor:
ease of use and does everything I need, the support team is amazing
Contras:
to have to create the programs every year
Respuesta de TUIO Payments
el año pasado
Thanks for the amazing review Virginie! We have a relatively new duplicate programs feature that will make life easier when creating the reenrollment programs on TUIO. We will be sending a TUIO insider email soon that details the feature again if you haven't tried it. I'll let support know to reach out as well about it :).
TUIO Changed My Life
Comentarios: TUIO has saved me countless hours on accounting and now I have more free time to hang out with the kiddos - which is what I love to do! I also love that TUIO doesn't cost me an arm and a leg - I am a small business and the cost of the software was a big factor for me. TUIO charges me $1.50 per invoice processed (this can be passed on to the person paying the invoice if you choose). TUIO charges my families $0 if they pay via checking account and standard credit card fees if they pay via credit card. After using TUIO for nearly a year, I feel this is an exceptional value. I highly recommend!!
Puntos a favor:
TUIO has changed my life! I have a small after school child care business and I also offer summer camps. Previous to TUIO, I was emailing an invoice every month and families were submitting payment via Venmo. I was spending many hours a month on invoicing and was tracking everything manually for end of year reporting. I recently expanded my child care business and I needed a simple way to set up monthly invoicing with an auto pay option for my enrolled families. TUIO has been the perfect solution. The software is easy to use, offers intuitive enrollment set up and there are many reports that you can pull for more detailed data analysis. With TUIO, I enroll a family one time in my program and set up their payment plan for the year. The system sends an email to the parent to set up their payment information that authorizes all invoices for the year. Every month when the payment is processed, it is automatically deposited into my business account and the parents receive an email receipt. TUIO is so easy to use for this purpose. I can't say enough good things about it!
Contras:
TUIO is an accounting system for childcare services. It doesn't have all the extra bells and whistles of check in/out, messaging services and in depth student profiles that some software has. I didn't want or need those extra features for an after school program -- TUIO does exactly what I was looking for. Setting up new "Program" can be tricky. I have only done it twice - once for the school year enrollment and once for summer camp enrollment. Since I don't do it often, I set up a video chat with TUIO customer service and they have helped me both times. TUIO customer service is AMAZING by the way. They are responsive and available.
Respuesta de TUIO Payments
hace 2 años
We truly appreciate the thoughtful, in-depth review Gina.
Great system
Comentarios: Easy to use, support is great respond quickly and always friendly and trying to help. Love Tuio!
Puntos a favor:
Ease of use, no upfront fees and that fees are taken from the cutover as we are a school and would not be able to afford the system otherwise
Contras:
The inability to link data, to see the student I’d - every time we need to pull new data to see the student ID. Hard to manage with pieces of information on different parts of the system - there should be a way to pull consolidated list with all system information
Respuesta de TUIO Payments
el año pasado
Thanks for the review!
Fantastic Support Team
Puntos a favor:
The support is fantastic. It's quick and very helpful. The videos are also beneficial for navigating support questions.
Contras:
I haven't used it very long, so I constantly have questions as it is not as self-explanatory sometimes (such as when to use the actions button vs the three dots on the right). I hadn't even found the actions button until support pointed it out. Also, I would like more options to rearrange the the list in the enrollments (such as by last name, first name, paid, pending payment, etc as these are not available in enrolments tab). And you can only check overdue only in invoices tab, but I would like to see them in enrollments, too.
Respuesta de TUIO Payments
el año pasado
Thanks for the great review! The actions button is for making bulk actions, so you would want to select all or a segment of enrollments first to get that option. I've made a note for the feedback on the list filtering and will send it to our dev team, paid/pending however is more for the individual invoices that the 'Invoices' tab would show. You would be able to see those invoice statuses in the invoices tab of an enrollment once you click on the enrollment itself.
Bright Star Montessori Preschool -user
Comentarios: I really like TUIO
Puntos a favor:
Easy to use application and helps the admin to create invoices automatically👍
Contras:
Maybe the payments could be done faster
Respuesta de TUIO Payments
el año pasado
Thank you for the review Adriana! Credit card payments are instantaneous, bank account payments take a little while longer to clear as paid successfully-it's similar to a check.
TUIO Software for K-12 Schools
Comentarios: See above.
Puntos a favor:
Managing payments in a K-12 school environment can be a complex task, requiring meticulous attention to detail and efficient record-keeping. TUIO software emerges as an invaluable tool for simplifying payment processing, offering numerous advantages that enhance the overall experience for schools, parents, and students. The program offers seamless online payments, customizable payment options and automated reminders and notifications.
Contras:
While TUIO software offers numerous advantages for payment processing in K-12 schools, there are some potential drawbacks. One of the notable disadvantages of TUIO software is the lack of extensive reporting options. While the software provides basic reporting features, such as transaction history and payment status, it may not offer the depth and customization required by some K-12 schools. Advanced reporting capabilities, including detailed financial analysis, reconciliation reports, and customizable report templates, may be lacking in TUIO. This limitation can hinder schools that require in-depth financial reporting to meet their specific accounting and auditing needs.
Respuesta de TUIO Payments
hace 2 años
Thanks for the review Bailey, always a pleasure supporting your account. We have several components planned for enhanced financial reporting, and even improvements to the basic reports to make accounting easier. So stay tuned!
Highly recommend
Puntos a favor:
The customer service is by far the best thing about TUIO. They are so kind, helpful and responsive. Our parents love TUIO and so do we!
Contras:
Nothing. We're very happy with TUIO. I'm excited for future updates like attendance software.
Respuesta de TUIO Payments
el año pasado
Thank you for the awesome review Vanessa!
Independent School
Puntos a favor:
AffordableOnce it is set up it is easy to use.It has been great for managing tuition payments.
Contras:
We would like the ability to put more than one person on the tution accounts as a user.
Respuesta de TUIO Payments
el año pasado
Thanks for the review Amy. If the parents are paying separately or if another person is helping to pay the tuition we have features for that already. We've added the option to have a second parent for a student as well.
EA Academy - TUIO Review
Comentarios: I am happy with TUIO so far and look forward to continue to work with the team. I also am looking forward to the continued improvements I know I can expect.
Puntos a favor:
The customer support is one of the best features. When emailed or called, the staff responds promptly and with information that solves any problem.
Contras:
Some of the features are not as user friendly as they could be. We have had some parents miss the account creation step and then have trouble registering their student when the next enrollment comes around. It's also a little tricky to see the details of each family without diving deeply into their information.
Respuesta de TUIO Payments
hace 2 años
Thanks for the review Jesse! I heard from my support team that there was a step being missed when enrolling the students and that this has since been resolved using the bulk notify feature (re: sending the parent the notice- we give an option to enroll without sending in case more work needs to be done on the enrollment customization). Stay tuned for upcoming new releases and notes.
Highly Recommend
Comentarios: The experience has been excellent and exceeded my expectations.
Puntos a favor:
The customer service is outstanding. My bookkeeper and I are extremely helped by the ability to run any report that we would like to. For the most part, it is a very intuitive system to use. The transaction fees are reasonable. The ability to use both a registration and an enrollment is helpful to our audience.
Contras:
The only thing I would change is adding the ability to create a group, say the "1st grade" group of 14 students, so I can select that group and send an invoice to all 14 at the same time, instead of having to enter their names individually.
Respuesta de TUIO Payments
hace 2 años
Hi Mary, you can use programs and filter enrollments to accomplish what you are looking to do. Please reach out to [email protected] if you would like us to walk you through it. I will add your feedback to our development plan document. Thanks for the review!
If you're looking to switch, make the switch to TUIO.
Comentarios: TUIO is just amazing to us and our families. My experience has been nothing short of great! They are constantly making TUIO better and better each year, always adding more helpful tools.
Puntos a favor:
I have nothing but good things to say about TUIO. We went from using another company and being on paper, to switching to TUIO, and all online platform that has helped up with enrollments, tuition, and forms. This program is also super easy for our parents as well. Since having TUIO we have happier families and happier staff because of the ease of TUIO.
Contras:
The ONLY thing i can think of would be not having more options to make a more customizable form for parents.
Respuesta de TUIO Payments
hace 2 años
Thanks for the review Christine, TUIO has unlimited custom fields to make the form as customized as you would like. In case I'm missing something, please email [email protected] to help.
Love TUIO
Comentarios: It has been a learning experience to learn TUIO. However, customer support is always prompt and very helpful in answering my questions.
Puntos a favor:
I love how we set up a payment plan for the year have our parents choose the mode of payment. Very easy to do
Contras:
How difficulty with some of the set up can be confusing.
Respuesta de TUIO Payments
hace 2 años
Thank you for the review Ameal!