--- description: ¿Qué piensan los usuarios de Swell? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Swell gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Swell - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de experiencia del cliente](/directory/30671/customer-experience/software) > [Swell](/software/172802/swell) # Swell Canonical: https://www.capterra.co/software/172802/swell Página: 1 de 15\ Siguiente: [Página siguiente](https://www.capterra.co/software/172802/swell?page=2) > Permite a las empresas recopilar comentarios de experiencia del cliente en tiempo real: NPS, CX y reseñas online en sitios que importan. > > Veredicto: 355 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Swell? Swell se enfoca en ayudar a las empresas que tienen ubicaciones físicas. Muchos clientes que usan Swell se encuentran en los sectores de atención médica, comercio minorista, servicios y hostelería. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 355 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Swell CX - **Ubicación**: Cottonwood Heights, EE. UU. - **Constitución**: 2016 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Nueva Zelanda ## Funciones - Análisis de sentimientos - Análisis de tendencias - Análisis visual - Automatización proceso/flujo de trabajo - Compartir en redes sociales - Comunicación multicanal - Creación de informes/análisis - Cupones móviles - Encuestas y comentarios - Envío masivo de mensajes de texto - Estructura de encuesta NPS - Gestión de campañas - Gestión de comentarios - Gestión de contactos - Gestión de encuestas y sondeos - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión de respuestas - Integración de redes sociales - Mensajería SMS - Mensajería bidireccional - Mensajería planificada - Modelos personalizables - Notificación de reseña de usuario - Panel de comunicaciones - Personalización de mensajes - Planificación de campañas - Programación de campañas - Recopilación de datos multicanal - Respuestas automáticas - Segmentación de clientes - Seguimiento de la participación - Solicitud de reseña de usuario - Supervisión de quejas - Supervisión de reseñas - Third-Party Integrations - Visualización de datos ## Integraciones (en total: 80) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark … y 65 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de experiencia del cliente](https://www.capterra.co/directory/30671/customer-experience/software) ## Categorías relacionadas - [Software de gestión de experiencia del cliente](https://www.capterra.co/directory/30671/customer-experience/software) - [Herramientas para gestionar la reputación](https://www.capterra.co/directory/30750/reputation-management/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.co/directory/30541/customer-satisfaction/software) - [Software para gestión de reseñas](https://www.capterra.co/directory/31024/review-management/software) - [Software de comunicación con el paciente](https://www.capterra.co/directory/31085/patient-engagement/software) ## Alternativas 1. [Trustpilot](https://www.capterra.co/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.capterra.co/software/152997/birdeye) — 4.7/5 (702 reviews) 3. [Yotpo](https://www.capterra.co/software/144389/yotpo) — 4.5/5 (375 reviews) 4. [GiveMe5.ai](https://www.capterra.co/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Weave](https://www.capterra.co/software/141842/weave) — 4.3/5 (668 reviews) ## Opiniones ### "Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way." — 5.0/5 > **Mallory** | *12 de abril de 2018* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way. This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard. This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers: - easy to use, intuitive software - useful review \& reviewer metrics - access to all public reviews and all private Swell reviews - integration w/ powerful review sites like Google \& Facebook - a dashboard that displays all of your business' reviews - customizable email \& sms campaigns - campaign metrics - ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy\! > > **Puntos en contra**: There are a lot of tools built into this software, and I want for them ALL to be used\! My only fear is that businesses won't utilize the software to its full potential. > > Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business. ----- ### "Game Changer" — 5.0/5 > **Savannah** | *29 de abril de 2022* | Construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We use Swell for two purposes, one being as our website chat and the other being as a way to request reviews from customers. The website chat feature has been a huge help because potential customers do not have to stay on the website for us to respond, all communication is to their phone, but through the Swell platform on our end. This has proved to be very efficient. As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's links make it to leave us a review. On our end, we also like that once we convert a lead in our CRM to a customer they are automatically entered into Swell's system. They are then automatically scheduled to be sent a review request at 6:00 p.m. that evening. Overall this has automated our system for reviews and made the experience easier for our customers. > > **Puntos en contra**: It would be nice for the website chats to link up to our CRM so we can see if they are already a lead and be able to add them to our CRM from Swell if they are not. This is not a dealbreaker by any means. The other thing is that the company we worked with before had a widget that we could put on our website so that our reviews automatically showed on our website. Something like this would be nice to have again, but still not a dealbreaker. > > Overall our number of reviews has increased and a step was taken off of our team's plate since the links are sent automatically. Swell has also relieved the stress that our team used to have about having to answer chats immediately or risk losing the lead. ----- ### "Please fix your app" — 1.0/5 > **Nikki** | *19 de octubre de 2023* | Servicios para el consumidor | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Replying to a customer is easy. As long as no one sends you a message while you are typing. > > **Puntos en contra**: Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed. After typing your message you can not go back in to add emojis. Emojis have to be put in as you are typing, and you better hope you get the message in before someone else sends one. When you are searching for a customer name or number whatever you type stays in the search until you erase it. Even if you select the number. > > We call your program "Not so Swell". ----- ### "BirdEye was good; Swell is GREAT\!" — 5.0/5 > **Nicole** | *1 de febrero de 2021* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague\! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct\! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(\!\!) with Swell\! > > **Puntos en contra**: The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request. > > I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations\! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic\! ----- ### "Swell was the perfect choice\!" — 5.0/5 > **Joshua** | *15 de octubre de 2021* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Review management has been an incredible success. But adding Swell to our website was a game changer. Our team fields so many questions from potential clients that would have gone unanswered before\! The text engagement is better for us than Live Chat; it allows us to continuously communicate with them, without losing the conversation. Our prospective client engagement is through the roof\! > > **Puntos en contra**: There were a few bugs in the beginning, but its been pretty smooth sailing so far\! > > The entire process has been excellent and its made such a huge improvement on how we communicate with potential and current customers. ----- Página: 1 de 15\ Siguiente: [Página siguiente](https://www.capterra.co/software/172802/swell?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/172802/swell) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados