Opiniones de Samsara

Top-notch tools

Comentarios: My overall experience with samsara is outstanding.

Puntos a favor:

Samsara allows me to accurately track and monitor my fleet of vehicles. Safety inspections allow tracking of vehicle service and maintenance. Also, the app allows drivers to login lunch breaks. This app has everything you need to monitor drivers and vehicles.

Contras:

What I like least about samsara is the price of the service.

Can't say enough about Samsara!

Comentarios: Fantastic! Everyone is so nice and helpful. You can tell everyone there loves their job.

Puntos a favor:

Thier customer support for outstanding! They truly go above and beyond and are forward thinking.

Contras:

That we didnt switch over to them soon enough.

Horrible Customer Support

Comentarios: Be careful when dealing with the sales people with this company. I signed a 3-year contract which they would not honor. Instead, they wanted to charge me quadruple the price. Escalated between [sensitive content hidden] but they all failed to do the right thing. I've never worked with a company that just disregarded a signed contract. Be very careful signing the dotted line with this company.

Puntos a favor:

The functionality of the basic system worked.

Contras:

Poor customer service and slimy sales teams.

Accurate Data, Full Control

Comentarios: From start to finish we have had complete support and control over what we want to see internally with dashboards and data.

Puntos a favor:

How user friendly it is. Any changes can be made and that the user is in complete control.

Contras:

Mass uploads can be tricky due to templates, but besides that it has been easy and awesome.

Endless possiblities

Comentarios: We have been using Samsara for four years now. It makes my job easier.

Puntos a favor:

The website is concise and easy to navigate.

Contras:

The false readings for the following distance.

Casey's Samsara Review

Comentarios: Easy to install, easy format to use. I rely on this product on a daily basis.

Puntos a favor:

I like being able to see where a driver is at any given time. It also tells me the trailer number they are pulling, which helps me identify returning product. Being able to create my own reports is also a great feature.

Contras:

Sometimes the handheld will log a driver out in the middle of a route, but that could just be a connection issue.

Safety Manager

Comentarios: Great, love it. Except when I have a problem and can't understand the service department to fix the problem.

Puntos a favor:

User friendly and reliable. Also love the camera's in our trucks and Yard.

Contras:

Customer service department is hard to understand.

Samsara is good for any fleet size

Comentarios: I think Samsara overall is a good company and has a good range of products for any fleet size. There are a lot of pros and cons, but the pros for me outweigh the cons.

Puntos a favor:

Samsara has a wide range of equipment and a comprehensive package of tools to monitor your fleet safety, compliance, temperature control monitoring, and other aspects of your fleet with plenty of reporting and setting options.

Contras:

I do not like the customer support. You get the run around and escalation process via email and on the phone with people you can hardly understand. I have bad module units that should have been under warranty. We ended up just throwing them in the back room and purchasing new ones. That is not how customer service should be, but the fact of how frustrating it got.

Samsara Review

Comentarios: Despite occasional errors, AI continues to meet the current needs of the trucking industry.

Puntos a favor:

Robust integration and effective use of AI for trailer and vehicle tracking, which also helps detect real-time trailer and truck pairings during movement, is highly beneficial.

Contras:

Concerned about Samsara’s process for verifying integrations with partners. Samsara displays integrations without confirming if the integration partner fully supports its platform, which can mislead customers.

East Point

Comentarios: It allows me to keep track of derivers and know the location

Puntos a favor:

Like the I can view my drivers, and they are on camera while in truck

Contras:

I have had nothing but good things with Samsara

Next level tech.

Comentarios: Love it. We have a screen on the wall in our office, every time we have a customer that come to visit us they like the way it looks and we always get complements of what we can track with the software.

Puntos a favor:

*Easy to use *Can be used on different platforms *Looks very high tech

Contras:

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

Select 1 Group and Samsara

Puntos a favor:

Samsara has the best real-time tracking capabilities of all of the other Telematics providers. The reporting functionality is superb.I love the integration with Fleetio and Magnus Technologies. I'd like to see Samsara work closer with TMS providers to offer better service and provide insight for improvements to operational efficiency.

Contras:

I'd like to see more integrations with other companies. The dispatch and maintenance functions are very lacking.

6 yrs with Samsara

Comentarios: They have very good response time on their customer service and. My drivers are not waiting for hours to talk with somebody on a problem. If it's a problem that is not resolved immediately they are quick to move it up the food chain and get the problem or issue solved. The thing I am not happy with is talking to someone in a foreign country.. when I get someone with a heavy accent I usually hang up and start over and hope for a better outcome. I can't understand them they can't understand me.

Puntos a favor:

The hotspot and electronic logging device makes it very easy for our drivers to connect to any vehicles. Our drivers do a lot of slips leading and are not assigned to a specific truck. How easy it was for our drivers to change over to samsara it was a very simplistic system for them to learn and they caught on very quickly. Very few driver complaints and when there is one it's resolved quickly.

Contras:

The extensive amount of new things they bring into the program make it almost impossible to keep up. It can be overwhelming for a company that has only one staff member for the safety department. There are a lot of things they offer that you just do not even have time to learn or utilize. I would prefer to be a little more simplistic.

Excellent Fleet Camera System!

Comentarios: The installation process was smooth and hassle-free, with excellent support from the customer service team. They guided us through every step, ensuring we maximized the system's capabilities. The real-time monitoring feature is incredibly useful, allowing us to keep track of our fleet's location and status at any given moment. The system's user-friendly interface makes it easy to review footage and access important data. This has been invaluable for quickly resolving any incidents or disputes that may arise. Additionally, the fleet cameras have contributed to improving driver behavior, promoting safer driving practices across the board. Overall, the investment in this fleet camera system has paid off immensely. We highly recommend it to any business looking to enhance their fleet management and safety protocols. A five-star product and service all around!

Puntos a favor:

We recently installed Samsara fleet camera system in all our vehicles, and the experience has been outstanding. The clarity and quality of the footage are top-notch, providing crystal-clear images both day and night. This has significantly enhanced our ability to monitor and ensure the safety of our drivers and vehicles.

Contras:

Pricing is on the expensive side, but the payment plans definitely help.

The top of the line loaded with features, if you can afford it!

Comentarios: Samsara is the big dog in the industry and has this down to a science. The solutions are scalable for large fleets down to smaller delivery or transportation customers. The up front costs were high for us and the return on investment took time. Users were easily trainable and the feature rich web platform and cloud based video system was exactly what we needed from a safety stand point as it did most of the work for us. The alert system and AI systems were very good and came in handy in terms of driver training coaching and reprimanding. Samsara has paid off on more then one occasion by saving the company from costly or preventable accidents due to poor driving.

Puntos a favor:

Very slick platform, loaded with features, reporting, cameras, video clips, alerts etc. Everything you want in an ELD/driver fleet management platform.

Contras:

You get what you pay for, its very pricey to operate and is the best out there but hard to justify the costs when there are so many other players in the same market.

Samsara - Perfect Balance of Features, Function and Design

Comentarios: Samsara allows us 100% visibility of our fleet, plus diagnostic info regarding our trucks, including fuel level and DEF level!

Puntos a favor:

Samsara offers a simple yet stunning UX. The dashboard is subtle yet robust. What I love is that nothing annoys me about the interface. Things are where I would assume I should find them. There is just enough functionality without introducing options I'll never use. So far Samsara is super durable and stable. Reporting is quick and accurate. The hardware options surpass the competitors. So far we are very happy with our choice.

Contras:

The maintenance feature doesn't allow uploading files such as receipts.

Smarter choices

Comentarios: It is a choice which we will be regretting until the contract expires
Keep Truckin' and Verizon would have been far smarter choices.

Puntos a favor:

Having less than one year, I assure all, there are none.

Contras:

This company seems to be the perfect example of a company including too much, most of which is quite unnecessary . Most of it constantly fails.

The best user friendly system!

Comentarios: Best on the market and we have tried many of the others.

Puntos a favor:

What's not to like, it's easy to purchase, easy to install, easy to use. People will say the same about others but we've tried others and Samsara has been the best with the equipment, customer service help, product has been working great for the past 7 years.

Contras:

The only thing I can say that it is always 30 seconds behind on the GPS.

DO NOT USE THIS COMPANY

Comentarios: Our contract with your company started at the end of March 2019 and our dashboard turned off October 2019. EVEN THOUGH I HAVE PAID FOR FULL YEAR OF SERVICE ON MY DEVICES. We had to keep Verizon connect active and ongoing while we waited for your installation. Installation crews never could get them installed correctly . We were told that this system would alert for distracted driving, if there was a car stopped in front of you it would alert you, non of the in cab "coaching" features worked. The only two features that ever worked (not consistently, rarely did this work correctly) was the "your seatbelt is unbuckled" and "please reduce speed" . We made this switch to Samsara due to the salesperson advertising these features to us, which never worked. We were happy with our Verizon connect. We were told you had multi rear camera and side camera options That we're coming out within 4-5 months. That never happened. We were told we would be on a monthly billing cycle. Only to be told later that they were giving us 30 day month trial and that you did not offer monthly cycle. We never do annual billing cycles. This would have been a deal breaker for us. We spent $3000 integrating this product with our company operation software.we still have never even gotten to make sure works , yet since we haven't been able to pull a log from Samsara. Not having a fleet program is putting my company drivers at risk. This advertising was fraud. Our agreement has been breached.

Puntos a favor:

THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working.

Contras:

The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service,

Stay Away Horrible Unethical Company that Just wants your Money

Comentarios: HORRIBLE, we left our previous ELD company due to awful service and unethical treatment as a customer. Samsara promised to be a good business partner and has done nothing but fall short. Do your self a favor look else where for companies that Value your business and WANT to work with you. Keep in mind this company like many others will lock you into an additional contract period (3 more years) at the end of your first one if you do not provide notice.

Puntos a favor:

The Product is somewhat simple and not to hard to use however the app will put drivers on duty when they take them off duty. Making edits in the driver reports is annoying and more time consuming than necessary due to needing to leave a remark for every edit.

Contras:

The most disgusting part about this software is the team behind it. DO NOT purchase this software. This is a money grabbing company that will use contracts and unethical tactics to take your money. This company will NOT work with you or be a good business partner. I have a Fleet that I currently am building up. Initially we signed a contract for the starting 8 devices we needed. I purchased another truck recently. I contacted Samsara for another device. In response to this they sent me a contract for an additional device. Which would have been fine however this contract had different timeline terms. Meaning at the end of my contract period we would still be liable for that other device for an additional however many months. I called my account manager to explain that I am building my fleet and planning on almost doubling my trucks. I explained I wont be purchasing these trucks at the same time, I would gradually be acquiring them and would not like to have individual contracts on every truck at different periods throughout the year. Signing the contract would have been fine if the trucks I purchased fell into the same specifications as the original contract. There was no budging or help on their end. This means I would have 6 to 8 additional trucks all with different contractual obligations. [Sensitive Content ] is who I was talking to. There was no help no budging just no. A company like this should be your business partners but Samsara just wants to TAKE ADVANTAGE OF YOU.

Be cautious signing a contract with Samsara

Comentarios: After 3 years I am attempting to cancel my account which they make nearly impossible.

Puntos a favor:

Seeing where my fleet is works. All other features that they offer are bothersome to your drivers.

Contras:

If you are a growing company be cautious signing a contract with them. If any of your fleet is going to be idle for more than 1-2 weeks expect endless vehicle dead batteries because the samsara device has high parasitic battery draws. Customer service is an endless loop of passing you around until they close your ticket without a resolution. Your customer rep will change endlessly and you will be left unsupported. I made the mistake of choosing a self contained tracker for some of my equipment to avoid the battery drain issue but they have a battery that has to be replaced monthly if you want it to track more than a few times a week. This battery powered unit has a special expensive non-charging battery that you have to buy from Samsara. It will give you a 1/4 mile location of your equipment as well that is useless. I tried with phone calls, emails, website submittals to get this resolved and they can't and then make me pay out the remainder of the 3 year contract for poor performing units. The features for driver training are annoying and poorly performing. Telling the drivers throughout the day they are about to get in an accident etc. I disabled all of that immediately to avoid having my entire team quit because of the voice telling them to be coached.

Has Potential

Comentarios: There's so much potential with this company. I was extremely happy when I first signed up with them and had an excellent experience the first year and a half. It wasn't until I ran into my first issue and need help from customer service and accounting. My business is not valued at all. Another 1 until my contracts are finished and I will find another provider for my GPS and ELD services.

Puntos a favor:

Very user friendly. Accurate and up to date latest information.

Contras:

Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone. No matter how many voicemails you leave, no one ever returns your call. 2nd option is email. I don't know how many I've sent over the last few months to address one issue. No one responds or cares.

Worst experience customer service not helping anything

Comentarios: If you need better tacking or ELD look for somewhere else. If you sign up with Samsara they get you for 3 years and can't even get away unless pay full for three years.

Puntos a favor:

Looks good that's all noting else is good

Contras:

there ELS picks up violations in elog and no one able to remove the violation. Customer with just time waste zero help from then they just can say put note its in error but how driver can driver with violation on elog. We wish we have moved out from them log time ago.

Samsara is an excellent Fleet Management software

Comentarios: I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Puntos a favor:

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Contras:

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

AVOID. Truly the worst customer service, across any industry we've ever experienced

Comentarios: AVOID. WORST customer service by any company we have ever experienced. Our big struggle right now is Samsara is integrated into our whole fleet and changing a provider, especially if we have to speak with someone at Samsara, is a huge undertaking. If I knew what I know now, I would have never moved forward with this horrible company. They are well below Comcast and Verizon level incompetence. Samsara makes the RMV feel like Disneyland.

Puntos a favor:

The GPS and fleet tracking is great and have no complaints.

Contras:

AVOID. Samsara is truly the worst customer service business we have ever dealt with. We have literally never been helped on an ongoing billing issue that we've experienced for years. I have created support tickets, had days of back and for email communication, at least 25 phone calls with multitudes of people and have never made 1 step of progress. I have even gone as far (as bad as I felt) making formal complaints about the last FOUR people who have "helped" me hoping this would cause an elevation to get this resolved and astonishingly nothing happened. Not even an email or phone call back.