Opiniones de Clover

Excelente Plataforma

Comentarios: Me encuentro satisfecha completamente con esta plataforma porque cumple todas las necesidades que he tenido para con mi negocio. Puedo llevar un orden cronológico de mis clientes, una contabilidad clara, información necesaria de mis clientes y si en algún momento necesito soporte técnico, una rápida, excelente respuesta y resolución de problemas.

Puntos a favor:

Lo facial, rápido de utilizar tanto la aplicación (bien sea en celulares, tabletas, etc. o computadoras) como sus múltiples dispositivos para puntos de venta. Es una plataforma muy completa que por si sola, sin necesidad de soporte técnico, té guía para una mejor función.

Contras:

Definitivamente, no tengo ningún mal comentario hacia esta aplicación, ya que todo lo que he necesitado lo he podido lograr.

Muy buen producto

Puntos a favor:

Facilidad del uso, poder agregar mayor prestaciones

Contras:

No encontré contras hasta el momento del producto y servicio

Clover Review

Comentarios: Clover is very easy to use, doesn't take much space and it makes paying for merchandise and services fast and easy.

Puntos a favor:

It's very easy to use, and I love how it accepts so many kinds of credit cards and forms of payments!

Contras:

I don't like how sometimes it will take a few tries to read a card, which can make customers desperate and annoyed.

We needed an upgrade from QBM.

Comentarios: We love the web-based back office. Checking sales from my phone and being able to check orders in real-time has been the best management tool.

Puntos a favor:

Plug and pay. Clover really is, "plug and pay" we were able to start using it as soon as the machines arrived. We also were able to get a replacement register drawer quickly when one just stopped working.

Contras:

Our menu was not completely programmed when the machines were sent this was a bit of a hassle. After some back and forth we were somewhat satisfied with the items programmed and we could take it from there.

Horrible!!!! Do not use!!!!

Comentarios: Horrible. Will never use or refer to anyone

Puntos a favor:

Nothing at all. They shut down my account without any notice.

Contras:

Customer service, service itself, sales representative

I've tried others. Clover made the cut!!

Comentarios: Almost a year now and I am happy with Clover. I depend on it daily.

Puntos a favor:

Clover is the easiest to use, most dependable, most reliable POS application out of all I have tried. US based support and competitive pricing.

Contras:

They take the fee out after the deposit instead of before like most of the others do.

My Take on Clover

Comentarios: My overall experience with Clover is very nice and pleasant because I do enjoy using Clover and I am grateful for Clover as part of my life today,

Puntos a favor:

I do enjoy and I am grateful for Clover. I do because Clover is a nice way to get points and it is a reward system when you go get points, check in, and get deals/promos with restaurants and cafes. I like when you can get the ability to order and pay for your food and drinks.

Contras:

I wish for some restaurants to expand and be open to Clover for nice deals, promos, and rewards to give back to customers for sure since at the end of the day, support is the key for support.

Overpriced, poor customer service

Comentarios: I wouldn't recommend Clover to any business owner. We tested it out for about a month and are not able to access reports that we need - they disappeared with no notice - and the customer service is horrific. They just keep sending me links to their website, but not helping get the reports. And they are really rude. The reason we decided against Clover is because every little thing you need as a business owner is additional money - to get it to talk to any of your accounting software, to have a mailing list, etc.- and it just doesn't do what you need. You can't have tax included in your price, only add on to it. You can't give a 100% discount on a ticket without it charging tax on the original cost (who charges tax on $0.00?). The iPhone app to see reporting for what's happening when you're away from your business is incredibly clunky. Overall it's a terrible user experience. There are loads of better options out there.

Puntos a favor:

Honestly, we really didn't like anything about Clover from the start - we hoped we would get used to it + like it, but it's pretty terrible.

Contras:

Inability to include tax with the price, poor UX on the mobile dashboard app, terrible customer service, third-party apps to connect to accounting software are expensive and don't always deliver, high price for low value.

Clover is Cumbersome and You Need Third Party Paid Apps to do Basic Functionality

Comentarios: Want to have a seamless point of sale software and this was not it. The approval process was difficult and extensive just to find out they are out of stock of their hardware so I am charged the manual entry rate versus the keyed in rate even thought they are out of stock of Clover Go until and undetermined time.

Puntos a favor:

I like the Clover Gos swipe and cost per transaction option but it is out of stock for months. I like the dashboard.

Contras:

Wanted to import products from another system and tried to match the template provided by Clover to import and never got it in. Plus size of file is limited to 10MB which for the effort I could have keyed in the few items quickly to get to the file limit size. Customer support was painful to interact with and not helpful.

Clover Review

Comentarios: One of the best and easiest P.O.S. systems to use and easy to train employees to use.

Puntos a favor:

Number one it is easy to use. The reports you can pull are an easy way to keep track of sales with no guess work.

Contras:

I do not have anything bad to say about Clover.

Good for small businesses, too complicated for larger establishments

Comentarios: For a small business, it got the job done. It was a clean POS that was easy to navigate, however I don't see it being a viable option for say a restaurant with hundreds of food offerings.

Puntos a favor:

Clover was easy to use for the novice user, as you could have pictures associated with each product to make it easy to navigate. The platform was very straightforward and there was little opportunity to make mistakes, thus a vital resource for any business needing a portable POS.

Contras:

Keeping in mind this was a while ago and changes could have been made since, but we noticed once we expanded the menu options on Clover to include our entire set of offerings, the app began to experience issues with too many options. Sometimes it would freeze, other times certain products couldn't be selected. It was certainly iffy at times.

For bleginners

Comentarios: I've been pretty happy with clover it's easy for beginners and that's what I am owa

Puntos a favor:

Clover is an easy to use and cheap platform For those just starting to take digital and credit card payments

Contras:

Clover lacks a little but it is the cheapest

Clover - Recent switch from Square and we are saving a TON of money in fees

Comentarios: Now, with Clover, we have a clover mini and the POS is great,. We needed a system that could print paper receipts.

Puntos a favor:

We switched and saved. Before, we were paying a certain percentage across the boards, with Square. Now we have great fees and pricing with Clover.

Contras:

The thing I like the least, which is common with systems like Clover, it took a while to get acclimatized and for funds to make it to our account in a timely manner.

Easy, simple and effective

Comentarios: Very positive. It's ease of use makes it suitable for every demographic and It integrates well with our other systems like Shopify and Shopventory.

Puntos a favor:

Since this system uses android OS so it follows a familiar mobile OS layout. The system is extremely easy to use. I repeat, EXTREMELY easy to use. So easy that the boomers in our company did find it too difficult to learn. It's large buttons and integrated barcode scanner makes transactions quick and smooth. It integrates with most common applications such as Quickbooks & Shopify. The option to search for products by typing the name is extremely useful. As one of our owners put it, "It's pretty hard to make a mistake on it, even for a caveman like me."

Contras:

It's certainly not as advanced as other point of sales systems I've used in the past. Sometimes simple commands are buried in sub folders. For example, if you want to delete an entire order, you are required to push three dots at the top of the order, then select the "delete order" option from a list of commands. While simple is steps, the lack of clarity when while locating the the action can slow you down when you are busy. A massive con is the that it does not natively support variable priced items by weight. In order to add this as an option, we're required to pay an extra $10 a month. Something that has also been massively disappointing is that you can not increase the price of an item during the sale. If an item is at a fixed priced, you can not increase the price, you can only reduce the price or provide an item discount. This is a disadvantage if you don't necessarily need an item to be a variable priced item, of if an item is priced incorrectly. It forces you to use the open item option.

Clover not a choice for retail, very misrepresented and pricey

Puntos a favor:

There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.

Contras:

This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.

Too Simple without the Addition of Add-Ons

Comentarios: In our experience, clover has been nothing more than a fancy credit card reader. Our entire company runs through a third party app that manages clover from the other side. The only use clover has become to us is, to accept payment and we are currently looking into changing to a system that better suits our needs.

Puntos a favor:

The aesthetic of the hardware fits on par with what is trending. The ability to utilize the barcode scanner is also nice.

Contras:

In order to run our business effectively we had to download so many third party apps to do what we had been doing for 30 years on an outdated system. It felt like a slap in the face as it was a turning point for us to upgrade all the systems only to find it was nearly useless for what we needed it to continue doing for us.

Easy to implement and maintain - loaded with great features!

Comentarios: Quick customer service, and a excellent interface, clover make POS a great option.

Puntos a favor:

Easy to learn and use, with great ability to track inventory and customers.

Contras:

The clover monthly pricing nearly doubled in the span of a month, backing out cafe into a corner. I’m still frustrated to be paying for the same features with a $50/month increase.

Customer Service

Comentarios: Trying to get the original set up support is terrible. You will spend hours on the phone on hold, then transferred to another line to start over waiting, only to be dropped and start over. I have had this experience every time we reactivate our machines. Billing is another issue. We use these on a seasonal and reactivation is a nightmare.

Puntos a favor:

Nice user friendly once up and running.

Contras:

Inventory is hard to duplicate in all machines. When you download the template it has several errors when importing.

Quick and easy payment processing for small businesses

Comentarios: I have had an overall positive experience with Clover. It is incredibly easy to train staff on using the system. When calling their customer support they have been able to efficiently help solve our problem.

Puntos a favor:

The credit card reader devices themselves look great aesthetically, very clean looking to have stationed out on a public facing area. After payment is processed you sign on the screen which is quick and easy for both the customer and office. We are also able to accept Apple Pay through it which everyone likes. The handheld device option makes processing payments in other areas of the office fast and easy. Very easy to set up as well for someone with limited technology experience.

Contras:

Occasionally the tablets will not work and need system rebooting. A hard reset usually takes care of this for us. It would also be great if you could control the receipt print out instead of all or nothing as some people want them and some do not.

DON'T DO IT. Clover POS (Piece of Sh..)

Comentarios: Not good. The machine was always down and cost me a lot of business as a result of customers having to wait for their cards to process. When I divorced them after less than a year and went with another company, First Data told me that I still had to pay for the overpriced POS equipment, which I thought was a rental, but it actually a lease. So, now I have to pay over $38 a month on a piece of crap that I don't even use. In addtion, to add insult to injury, I just recieved a letter stating they are going to take out another freakin fee for annual taxes on the property and a freakin handling fee for doing so! SMH. The annual property tax is based upon the value of the equipment and since it is over valued, so in my property tax!

Puntos a favor:

It's small and handy is about the only thing good I can say about it.

Contras:

Equipment technology is old and antiquated. Overrated and overpriced. My phone has 4 times the processing power of the POS device they sent me. Lacks sufficient memory and processing speed. Phone backup interfered with land line call in orders. Machine was always down. Clocked often during the processing of transactions which made customers wait and backed up check out lines. Processing fees, transaction fees, monthly maintenance fees, annual property fees and handling fees are all expensive.

money hungry company

Comentarios: I purchased these clovers in full and was to have a one year warranty. but every time one didn't function right they charged me for every one they sent me in first year. didn't need key pads tried to send back and they kept wanting my scanners returned instead. had to take to BBBural to get money back for just one and they still owe me for the other. credit card service is way above other card swipe price. tried to talk to customer service talked to one high level rep. twice then they would not respond to my issues and that was before the BBB. it bad that you have to turn them in to BBB to get a response and they still never called me. something went wrong with my compliance last year and they were to have someone contact me to clear it up. again this year I tried to become compliant again there was a problem they were suppose to email me with solution to the fix 3 months ago I'm still waiting and they charge me 10.00 a month for being non-compliant. would you recommend this device if you hade these issues? Tried to switch bank accounts for the clover was told I couldn't do it had to pay 20.00 to put a block on account to force them to switch accounts. finally was contacted by Stephen the rep that sold me these devices yesterday 7/11/2017. he called out of the blue and not a response to these issues I am skeptical that any of these issues will be addresed

Puntos a favor:

Quick use of device when it functions has been better in last 6 months 111111111111111111111111111

Contras:

Half of inventory data moved out of category. ease of saving data without excel not possible. 111111

I bought clover without looking at reviews

Comentarios: WARNING !!
TELL ALL YOUR FREINDS OR ASSOCIATES WHO USES CLOVER !!!
Take a picture of the screen showing how much money is made for the night before the system closes. then when it does close and print , compare the picture you took and what the print out says. Do this especially on nights when its a holiday weekend, Clover knows you'll be busy and know you won't be paying attention.. Then check the transaction app on the POS , and add up how many transaction each server or cashier did and compare it to what the printout says.. When you see the discrepancies, call the FBI and ask to be added to the growing number of clients that wants to sue Clover

Puntos a favor:

duh ?? it lights up , doesn't use a lot of electricity

Contras:

customer service , THERE IS NO OTHER CUSTOMER SERVICE ON THIS PLANET THAT IS WORSE THAN CLOVER CUSTOMER SERVICE./ They are the worst because they have to obey what their bosses say in robbing you the client. they will put you on a long hold and then you're disconnected. If you are lucky to speak to someone, whatever they have to say will never make sense to you !! Good luck

My review

Comentarios: It’s neutral not too bad not too good

Puntos a favor:

I like the analytics part and how easy it is to learn

Contras:

The online ordering sucks u can’t cancel order placed from printing out / reschedule them

Reporting inconsistent, support is minimal, labor scheduling is good.

Puntos a favor:

Homebase app is excellent for labor scheduling. Homebase allows us to add new employees, build their roles and add availability for each employee. Then when our schedule is completed, we can text out each employees individual schedules to their cell phones.

Contras:

Downtime is frequent, support is minimal, reporting is inconsistent. Clover is a young and sleek POS, but their hardware is run on wifi and can continuously crash or fail to process tickets from the tablets. I understand that turning tables is faster in theory with electronic cloud based technology, but when a server must stand in front of a table and have difficulty modifying the order because of so many screens to touch through and new screens to load (and buffering is an issue at times), the 'speed' is lost. In addition to hardware issues (printer dying in the middle of dinner rush), the reporting is confusing and not helpful. Where is the daily sales summary? We pay our servers' credit card tips out through net cash sales and there is no way to track this in Clover. We use QuickBooks Online for accounting, and to "reduce data entry" QuickBooks works with Clover through a third party app called CommerceSync, another inconsistent tool. All in all, if you have a problem with anything listed above, and you call for support, you will be greeted with suggestions of other third party apps to buy to fix the problems.. these are not solutions, they are just ways for Clover to make more money.

Untrustworthy

Comentarios: Signed up with this company in March this year, what they said is not what they did; the amount of
hidden fees this company has is truly disturbing,
not to leave out when I complained they
waved off nearly half of what they claimed I owed
them, not to leave out they have an answer for
every discrepancy one can mention.
I told them that I no longer trusted their company
for taking card payments, disconnected them
from taking payments from my bank,
disconnected the machine & went back to
using SUM UP who have no hidden fees & are
actually for businesses not out to daylight
robbery them. I have since spoken to a
number of merchants using clover to take
card payments & they also spoke if being
charged extortionate figures that were not in
the contract, I've told them to use SUM UP or
any other truly no hidden fees company to
take card payments. Since I went back to
using SUM UP my business is thriving again. If
you want a TRULY successful business DO
NOT USE THIS COMPANY TO TAKE CARD
PAYMENTS Clover then asked me for the bank
details of the bank that I was using which they
had no access to & I told them no & that I was
d going to write a review of how much if a
nightmare & a scam I found them to be. This is the review.

Puntos a favor:

The cons of using Clover far outweighs the pros, all I recall is what a nightmare the company turned out to be for my business.

Contras:

The internet kept on ceasing despite it working perfectly fine for the first month, they I had to keep signing in, & there was nothing wrong with the internet, but that’s not my problem with the company.