Opiniones de Webroot Business Endpoint Protection

Best of the best, but you pay for it

Comentarios: I continue to use the software at home and recommend to anyone out there to include Webroot in their list of vendors to evaluate. Do not let the technology get to you. Just because the software does something different than what you are used to, try it out before disregarding Webroot as a solution. We found Webroot easy to deploy with a light footprint which more than made up for the additional cost.

Puntos a favor:

Webroot does an amazing job of removing and detecting threats to computers. We also found it very simple to install with a very light footprint on the computer. Users never complained about computer slow downs due to virus scans when we had Webroot deployed.

Contras:

We faced two issues with Webroot. Their technology is impressive, but complicated. We never were able to really wrap our heads around how their technology worked compared to other antivirus / antispyware solutions, but it did work, and was quite successful at it. The other concern with Webroot was its price. It is the best software out there we have found for computer protection but it is among the most costly.

Simple, light weight, and effective antivirus

Comentarios: We were a large enough deployment that we had assistance in our initial installation from a Webroot Engineer to setup the different policies for workstations, servers, and remote desktop servers. The understanding of the setting in the policies and having someone guide us to making the right decisions was key to making sure that we were protected and that Webroot did have any performance impact especially on our servers.

Puntos a favor:

We use the software daily and find that it is easy to use and do not get any complaints from users about it slowing down their systems. Deployment and licensing is simple and can be done by sending an email with a link, group policy, or manual installation. We get alerts in near real time of any threats found and while we sometimes have to do additional remediation we have not had a serious outbreak.

Contras:

We get false positives around generic Trojans that need to be whitelisted. The whitelisting of programs in by the MD5 hash of the files contained in the programs. The method for identifying and whitelisting the MD5 hash of files in the programs is not intuitive and is done by what Webroot sees as unidentified files. Since Webroot does not have the traditional whitelist a folder so it doesn't scan the folder for viruses that other AV systems use we are often having to explain and butt heads with software vendors who blame the AV for issues. Technical support is knowledgeable, but we had issues getting a hold of technical support and response to tickets is often 24 - 48 hours.

Not the best option in this space now - Unable to fix problem after almost a year

Comentarios: Again, the product worked great for us for many years and ran quite smoothly. Unfortunately, once we ran into issues, their support essentially threw their hands up and said they can't get this updated or fixed unless it's affecting more customers, and by the end, they essentially just wanted us to leave so they didn't have to deal with our issues anymore. I believe the company has grown beyond its means and is now focused on large clients only, and doesn't have the resources, ability or support to assist with smaller companies with dedicated issues anymore

Puntos a favor:

Webroot worked great for our company for monitoring incoming threats for several years, before everything fell apart.

Contras:

Unfortunately, our last year or so with them was fraught with constant issues that Webroot was unable or unwilling to resolve. At one point, they admitted there was an issue with their software causing it, but it was unlikely the code developers would look into fixing this since we were small time and it wasn't a widespread issue. Their support team eventually gave up trying to assist us after many hours of issues and different support individuals (Several who were quite combatative and unhelpful). We moved to WINDOWS DEFENDER FOR BUSINESS and couldn't be happier with the service and ease of use provided

Excellent Antivirus software

Comentarios: My overall experience has been positive, I have no issues with this product and I use it for all of my customer which is almost 100 at this time.

Puntos a favor:

Simple interface, easy to use, no update necessary, streaming definition, easy to install, and takes seconds to deploy

Contras:

I wish the firewall was more advance and has more customization, I believe they need to work on this.

Clear Winner in a Crowded Field of Protection

Comentarios: Overall it is very easy to find antivirus protection but when it comes to minimal false negatives and no resource hogging clients this is the clear winner.

Puntos a favor:

Webroot is a thin, non-system resource intensive anti-virus and malware protection suite. We have tried countless renditions of protection but none offer the amount of protection and ease of use as Webroot. We deploy the client from the web panel and each user is managed in groups with group policies set within our management console. All viruses, malware, and other threats are reported and handled by the client and admins are notified of the threat. The good thing is that the deployment talks to our cloud based management whenever internet is accessed. Users can't disable the client either without our administrative overview.

Contras:

The only con I can see is we have had a couple clients that appeared twice in the management and with no rhyme or reason. This was fixed by removing both an reinstalling the client on those particular clients. The good news is that it only happened once or twice.

WebRoot review

Puntos a favor:

Worked quite well, quiet / behind the scenes. Not a lot of false positives and don't recall ever a case where it didn't catch malware.

Contras:

WebRoot was deployed by our IT services provider and they set up all the controls / restrictions so unsure if limits were inherent in the system or imposed by our provider. Still, users had what they needed; i.e., it would scan in the background, take action as needed, and users could trigger a scan if they needed.

Webroot helps ease the mind about endpoint security. Great software.

Puntos a favor:

Webroot is very easy to install and manage. Virus signatures are updated in real time automatically through their cloud based signature platform. Very good software and great value.

Contras:

There really are no cons to Webroot. Easy for users and administrators. We have also never had any issues, so thank you Webroot.

Was okay, frequent issues

Puntos a favor:

It was easy to install and uninstall. Sometimes almost too easy to uninstall

Contras:

It was common for the agent on computers to encounter issues updating, connecting to the management portal, updating setting changes from the management end, etc.

Webroot is an amazing product!

Puntos a favor:

This thing works great and is extremely easy to use. It really helps us to mitigate security threats.

Contras:

VERY rarely, this software has missed a potential threat. But I need to emphasize this has been VERY rare.

Webroot Business Endpoint a cheap alternative for small companies

Comentarios: Deployed to a small client site as a proof of concept and so far hey are happy

Puntos a favor:

Small agent size and can distributed via a prepacked agent and download via Link

Contras:

Lacks in some more advanced features and support from local distributor is terrible

Best PC protection available

Comentarios: In spite of a few minor issues, I still think Webroot has the best protection out there. I would definitely recommend it to any small business owner.

Puntos a favor:

The set-up for Webroot is extremely simple. You download the software, enter your product key and it does the rest. It has excellent explanations that tell you what each function does and how it works. For instance, it has a good explanation of how its firewall function manages connections to your machines that make sense to a non-technical person such as me. I love that it runs in the background without seeming to affect my computer and only gives pop-up messages when something needs attention. I love that the vendor offers discounts for multiple installations at a relatively small breakpoint. As a small business owner, it certainly makes the product more affordable.

Contras:

The Webroot Filtering Extension is not always reliable. For example, it lists my company website as a potentially dangerous page when I know that there is nothing wrong with my page. It has also listed some of the websites of my clients as potentially dangerous pages. I have to admit that I don't know exactly how it decides which pages are malicious and which are not, but whatever method it uses seems a little off. There are also some challenges with the dashboard. I had a laptop crash and needed to re-install Windows. When I did, I wanted to release the license formerly assigned to the crashed laptop and re-assign it so that I would my number of licenses restriction. It was extremely difficult to do so. I ended up having to contact Support for help. And they were very helpful, but it just seems like something one ought to be able to do through the dashboard.

Webroot, a powerful antivirus to keep your computer safe.

Comentarios: Currently I am administrator of a Webroot console in which I have the management of several organizations and it has been a good experience when you compare the behavior of the endpoint in different equipment, complies with that is due to find threats, generate reports and prepare exceptions. In the latter the exceptions merit a little time to get more out of it, it is not easy to elaborate them if you do not have knowledge of how Webroot works. The deployment of commands facilitates progress to perform some activities.

Puntos a favor:

I have been working with Webroot for more than 2 years and has covered part of our needs. Your database is kept up to date for any threat, the management of the console is attractive and the documentation is very helpful. The control of policies is worth highlighting because if you have a large organization you can set parameters for different sectors and with different configurations that are very useful, even the notifications via email for the followers of the console serves as support.

Contras:

Webroot has many nice things in its projection as antivirus, but has some things to adjust, for example the generation of report endpoints without updating after a certain time. In mobile devices I have had little experience but it has happened that the update must be done manually. I think they should improve it.

Solid Anti Virus

Puntos a favor:

The installation package is very small, installs very quickly, and is easy to keep up to date. They just recently rolled out a new management console which is a welcome upgrade to the previous interface. I also like the ability to group my endpoints by location and apply different antivirus policies as needed without touching the actual machine or even remote desktop.

Contras:

If you deactivate an endpoint it does not remove it from your account, it goes into a "deactivated endpoints" group, which can be confusing if you are new to Webroot.

Lightweight antivirus solution should be part of your security stance

Comentarios: We needed a lighter-weight AV solution. The solution we switched from consumed a lot of RAM at times and we could not quite figure out why even with vendor support and KB articles. We coupled WebRoot with another AV and did so at reduced cost.

Puntos a favor:

Low system resource utilization. Reliable client. Excellent Admin console. No management server to maintain.

Contras:

It seems to duplicate registered machines randomly. We'd sort by machine name and find duplicates which count against your license quota. We'd have to disable the machine with the older file update version.

Keeps us safe!

Comentarios: It provides a safe environment for our online activities.

Puntos a favor:

Webroot is always running in the background, and updating me when needed, about the status of our online security. It's an affordable and reliable product.

Contras:

I haven't experienced any aspects that I would want to improve, so I would have to say that there is nothing to report here.

It is a good alternative to keep our equipment and files safe from threats

Comentarios: In general terms I can assure that today I feel very safe with this antivirus installed on my computers. It is a great protector, very efficient that has saved me several times from malware and Trojans that have put my files at risk.

Puntos a favor:

This program can be used in different platafmormas and its price is competitive with respect to other antivirus in the market. It is light and does not slow down my machine. You have the option to program scans and do it in the background. The program runs on different operating systems which is a very positive aspect. Its interface is simple

Contras:

Sometimes it detects false positives when we try to download an application that is clean. That is usually uncomfortable because it takes time away. Even so, I think that the positive aspects of this program go far beyond the negative ones

Endpoint Protection with Confidence

Comentarios: Fantastic from the start, deployed and policy applied. The reports are great, and the dashboard (console) is easy to navigate.

Puntos a favor:

Applying our own customised policy to our devices and having peace of mind that our machines are secured. The detection is quiet and admins are notified accordingly, the software uses very little resources on machines as well as uses few resources on the browser we use within the company (Microsoft Edge).

Contras:

We don't have anything we least like about the software. It does everything right and have no complaints.

Webroot Software

Comentarios: Have called in for support on numerous occasions & each & every tech has been able to solve my issues.

Puntos a favor:

after an endpoint reports back to the console that there was a bad file blocked...it is very easy to send a command to that desktop to perform a scan on demand.

Contras:

Functionality available in interface is not necessarily easy to understand. There are many options but a novice user of the product would not always know what they can do.

Great managed antivirus product

Puntos a favor:

It integrates well with our chosen RMM platform through integration plugins and auto-deployment across our networks could not have been any easier.

Contras:

The software does exhibit high CPU usage if it happens to hit a missed scan around the time an employee starts his or her computer.

Product is very good and is efficient. Does not slow most systems down.

Comentarios: Less admin overhead and less of a resource hog on the end points. It is a little harder to deploy, but since it is not 500GB, like some of the major players in the space, it works really well. Support has been good for helping us with some detections but the lack of fixed IP space for the clients to connect to is frustrating. And installing with the proxy setting is not always consistent.

Puntos a favor:

The footprint is tiny. It is very fast and efficient. It does not slow down systems when it is working. Support is pretty good. I would say this is good software for a MSP or a smaller Org. We might find a replacement if they can't fix their problems.

Contras:

It needs to talk to Amazon Cloud to check in with the portal. We don't allow access out to the internet without a proxy. WebRoot IP's are changing because they are on AWS. So we can't put IP based rules in our firewalls to allow access. And we are not going to allow all AWS IP's. I really wish WR would get a range of fixed IP's so the client can attach. When they can't attach, they get disconnected. They have a proxy option while installing, but it seems kind of intermittent. Works sometimes, and sometimes not.

Just a consumer grade product disguised as a business one

Puntos a favor:

The software is simple to install, manage and uninstall for a central management system. It is lightweight and does not use a lot of resources.

Contras:

I found the software frustrating to use and the level of granular control was missing compared to other business products. To me it seemed very much like they had taken the consumer version and just made it centrally managed to call it "Business".

Great fit for an MSP

Puntos a favor:

I love that this is completely cloud-hosted and managed. We have used other centrally managed endpoint security solutions in the past that required us to host our own deployment/management infrastructure, and this is a far better experience. Nothing to support or troubleshoot, just setup and go. It ties into our RMM (remote monitoring and management) software solution perfectly, and allows us to control organization deployment and basic scans from there. If we need to customize any settings or allow whitelisting of applications or pathways, it is extremely easy to setup from the portal.

Contras:

There is a little bit of a learning curve as it pertains to setting up organization-specific policies. That said, it works quite well once you get used to it. We have not had any major breaches or malware attacks since switching to this product.

A great product that does its job

Puntos a favor:

I like that the interface is simple, and the software does its job in the background without interfering with regular operations.

Contras:

Sometimes, a custom scan can take longer and slow regular operations down. This said, these are seldom needed, since the auto-scans operate during off-hours.

Free for me and an excellent virus and malware protection.

Comentarios: Another great anti-virus product.

Puntos a favor:

This software has stopped several viruses from infecting my computer. It appears to get regular and seamless updates.

Contras:

It might slow the computer down a bit by utilizing resources. However, today's computers should be able to handle this.

My go to protection

Puntos a favor:

For the value of the program, webroot is my favorite! Unlike other security programs it's very easy to read and understand. It offers many features such as firewall, password security, web shield and more.

Contras:

I did not have any bad experience with this program!