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Opiniones de RingCentral Contact Center

Sobre RingCentral Contact Center

RingCentral Call Centre ofrece capacidades omnicanal que permiten a los clientes decidir cómo quieren interactuar contigo.

Descubre más sobre RingCentral Contact Center

Puntos a favor:

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch.

Contras:

Sometimes there is a small delay if you are working remotely.

Valoraciones de RingCentral Contact Center

Evaluación media

Facilidad de uso
4,3
Atención al cliente
4,2
Funcionalidades
4,3
Relación calidad-precio
4,1

Probabilidad de recomendación

7,9/ 10

RingCentral Contact Center tiene una valoración global de 4,3 estrellas sobre 5 según las 226 opiniones de usuarios de Capterra.

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Filtrar opiniones (226)

Sebastian
Ing. Sistemas en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Me parecio bueno

5,0 hace 2 años

Puntos a favor:

Me gusto su herramienta para monitorear las llamadas se ajusto a lo que buscaba.

Contras:

tube algunos problemas configurando la grabacion de llamadas pero es algo que se arregla configurandolo adecuadamente.

Cesar
Gerente General en Perú
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

call center

5,0 hace 5 años

Comentarios: Tener un equipo de expertos en otro país y poder darles comunicación con los clientes que llaman como si estuvieran en la compañía, me ha resuelto muchos problemas y nos ha hecho ver muy profesionales

Puntos a favor:

Excelente plataforma para comunicaciones, con este software puedes tener múltiples teléfonos en cualquier parte del mundo, y se comunicarás como si estuvieras en la principal. Se puede incluso enviar mensajes de texto a celulares y hacer extensiones dentro de la linea telefónica que tengas.

Contras:

La verdad no encuentro alguna característica que no me guste de este software. Es realmente muy completo y útil cuando te manejas con personal en diferentes partes del mundo

Charity Mae
Charity Mae
Senior Agent en Filipinas
Usuario de Linkedin verificado
Telecomunicaciones, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

RingCentral is the best!

5,0 hace 2 años

Puntos a favor:

I like how it is easy to use for communicating with our client

Contras:

It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best

Jennifer
Billing Dept en EE. UU.
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ring central for all your calling neeeds

5,0 hace 8 meses

Comentarios: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business

Puntos a favor:

I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails

Contras:

I have no complaints - I love and stand by Ring central

Dawn
Child Care Registrar en EE. UU.
2128, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Ring Central Ease of Use

5,0 hace 2 meses Nuevo

Comentarios: The transition to Ring Central was smooth and easy. I love having this app rather than a land line.

Puntos a favor:

I love the ease of having options for messaging, calling, and receiving faxes all through one line.

Contras:

No complaints at all! It is very functional and user friendly.

Chase
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Preadory billing after failing to replace leased phone

1,0 hace 3 meses

Comentarios: Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace.

Erika
Travel Recruiter en EE. UU.
Recursos Humanos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

RingCentral keeps us connected

4,0 hace 4 meses

Puntos a favor:

The Contact Center is user friendly and easy to navigate.

Contras:

Some of the setting features can be a bit confusing but the resource center is very helpful!

Delicia
Quality and training manager en EE. UU.
Internet, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

good for remote workers

4,0 hace 4 meses

Comentarios: It was an ok experience good for remote workers

Puntos a favor:

this is good for remote workers to get office calls thru instead of using personal phone

Contras:

The lack of knowledge they often did not have the answers to help when system was down

Paul
Education consultant en RU
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

RingCentral Review

5,0 hace 3 meses

Comentarios: Fairly positive, certainly one of the better contact centre tools I've used

Puntos a favor:

Quality is clear, easy to navigate and intuitive GUI.

Contras:

initial loading takes a little while and sometimes flashes as though missed activity but not the case.

Allan Del Cris
Customer Service Representative en EE. UU.
Externalización/deslocalización, 5.001-10.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

RingCentral is the best.

5,0 hace 2 meses Nuevo

Comentarios: Overall, I would love to use this apps for back office job and would highly recommend for contact center here in the Philippines.

Puntos a favor:

RingCentral is super friendly user for back office agent like me who has an incredible feature including close to perfect transcript, auto-recording call, & easy to use design & lay out.

Contras:

None that I know of. Can't really think of any I swear!

Michelle
Operations Manager en EE. UU.
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

RingCentral Contact Center Review

5,0 hace 2 meses Nuevo

Comentarios: Overall, every experience that I have had with RingCentral Contact Center has been a positive one and all issues have been resolved.

Puntos a favor:

They are friendly and professional and do their best to resolve any issues.

Contras:

Issues sometimes require more than one call to resolve which can take an extended amount of time.

Kent Dominic
Sales and Marketing en Filipinas
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

RingCentral Integration with HubSpot

5,0 hace 3 semanas Nuevo

Comentarios: We use RingCentral for Sales and Marketing and we do it by integrating it into HubSpot.

Puntos a favor:

I like that it can be integrated into HubSpot.

Contras:

I have not encountered such with RingCentral.

Raquel
Sales Lead Specialist en EE. UU.
Servicios jurídicos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excellent Product

5,0 hace 2 años

Puntos a favor:

I received daily calls, and the quality is incredible.

Contras:

The meeting feature. I think is not that necessary, at least for my team.

Anna
Credentialing Specialist en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great experience

5,0 hace 5 meses

Comentarios: Generally overall great app. I used it in 2 jobs and had no issues.

Puntos a favor:

It’s convenient, you can download it to your cell phone as well. It’s easy to chat on any platform.

Contras:

Sometimes faxes fail cause they’re too “large” and you have to send multiple faxes.

Angelica
Team Lead en Canadá
Automoción, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Ring Central

5,0 hace 5 meses

Comentarios: Despite being expensive Ring Central offers value for your money.

Puntos a favor:

Provides an all in one voice, video and messaging solution. Easy to use. Love the transcript voice messages!

Contras:

Ring Central can be expensive and implementation can be complex

Debora
SCheduler en Kenia
Hospital y atención sanitaria, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Nothing beats RingCentral when it comes to call management

5,0 el año pasado

Puntos a favor:

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

Contras:

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

Carter
Cost reduction consultant en EE. UU.
Servicios de información, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Functional and financially sound

5,0 hace 9 meses

Puntos a favor:

The system is wonderful, most beneficial for small businesses, pricing could be more competitive

Contras:

Pricing gets out of control the higher your package gets

Jessica
Customer Experience Manager en RU
Logística y cadena de suministro, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Ring Central

4,0 el año pasado

Comentarios: Overall ring central is one of the better phone companies I have used.

Puntos a favor:

I used to use ring central in an old job and I found it really beneficial - the reporting was really easy to use, the phone system was basic.

Contras:

Call listening was not up to standard and we had to take on another company to be able to assist with this

Li
Legal Assistant en EE. UU.
Práctica de la abogacía, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Client experience is good

5,0 hace 5 meses

Puntos a favor:

It was fairly easy to communicate and navigate.

Contras:

Could improve user interface so that the aesthetics are better.

Willard
Willard
CEO en Países Bajos
Usuario de Linkedin verificado
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: GetApp

Worst Customer Service Ever without Exaggeration

1,0 hace 2 años

Comentarios: I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

Puntos a favor:

Multiple features at multiple levels of service and offers HIPAA compliance.

Contras:

High Priced and poor customer service downgrades any positive reviews of this company.

Usuario verificado
Usuario de Linkedin verificado
Instituciones religiosas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Works for our 24/7 Prayer line and Prayer Team

5,0 hace 3 años

Comentarios: People who call a Prayer line (especially at night) generally are in crisis. RingCentral allows our Prayer Team the ability to meet them in their time of need and provide comfort and assistance in the name of Jesus.

Puntos a favor:

I most appreciate the ability to sequentially forward incoming calls, to notify me of missed calls, and to allow me to contact the team.

Contras:

It would be nice to have SPAM call identification and blocking. At least 50% of incoming calls are just SPAM or robocalls. Since it is imperative that a call for an actual prayer request be answered, and since even hang-ups need to be followed up, it would be nice to have a SPAM filter. To be honest, the fault does not really lie with RingCentral, but with those who waste people's time and energy trying to scam them.

Crystal
Clinic Manager en EE. UU.
Práctica médica, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Expensive Price for Mediocre Service

3,0 hace 3 años

Comentarios: We went with Ring Central because it was the top of the line business phone company. I don’t feel that the price which we paid for the service we received was worth it. They have a lot of issues and should have a few teams in the states instead of outsourcing everything. It took longer than needed to get my questions and issues corrected and answered. Switched to Zoom phones because it’s easier and more affordable.

Puntos a favor:

Had soft phones, was able to connect to our existing VOIP phones, was a familiar brand to many people and IT people. Phone numbers were also fax numbers so it was easy to remember.

Contras:

Call center support people spoke English as their second language. There was often roosters doodling in The background of a call. Some calls were not recorded when all should have been and Ring Central couldnt tell me why. Our system kept having glitches and would never work the way we set it up.

Adam
Service Manager en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Review of Product Software

4,0 hace 3 años

Comentarios: RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success

Puntos a favor:

The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace.

Contras:

We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems.

Greg
CEO en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Delays in the call quality, terrible customer service, and extra charges

2,0 hace 4 años

Comentarios: Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud. As I was getting that done, the service agent disappeared and a new agent took over and told me that wasn't the problem at all. Instead we needed to turn on international forwarding. That's when I learned that there was an additional charge per minute for each of those calls. I had confirmed multiple times with the account rep that there wouldn't be any additional charge when we signed the contract. When I let their support team know what was happening, they told me I needed to talk to the account rep. Even though I told them our new startup was depending on taking these calls and getting this figured out, they never called me back. I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time. Finally, they decided they wouldn't even send me the record of the chat so that I could more easily explain the problem the next time the didn't call me back.

Puntos a favor:

It seems like it has a lot of options in its feature sets.

Contras:

There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.

Usuario verificado
Usuario de Linkedin verificado
Empleo y contratación, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Big Fan

5,0 hace 6 años

Comentarios: It has helped me to speed up communication, internally and externally, without having to utilize my personal cell. Love it!

Puntos a favor:

I love the functionality of this product. Not only can I easily access the normal "office phone functions" (colleague extensions, out of office, call directory, etc.) but now I can text clients and candidates.

Contras:

Generally I have no complaints. But, I wish you never had to log into your account online to access things like call logs, greeting admin, etc. I'd like to be able to do it all from the desktop app.