--- description: ¿Qué piensan los usuarios de timetoreply? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de timetoreply gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: timetoreply - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de correo electrónico](/directory/30553/email-management/software) > [timetoreply](/software/153065/time-to-reply) # timetoreply Canonical: https://www.capterra.co/software/153065/time-to-reply Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co/software/153065/time-to-reply?page=2) > Supervisión y analíticas del tiempo de respuesta de correo electrónico. Funciona en todos los clientes de correo electrónico. Para ventas, gestión de cuentas clave y equipos de asistencia al cliente > > Veredicto: 42 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa timetoreply? Equipo de ventas, atención al cliente, cualquiera responsable de responder a clientes potenciales online. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 42 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Time To Reply - **Ubicación**: Leatherhead, RU - **Constitución**: 2013 ## Contexto comercial - **Precio inicial**: US$ 29,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Anguila, Antigua y Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice, Bermudas, Bielorrusia y 132 más ## Funciones - Alertas y notificaciones - Bandejas de entrada compartidas - Gestión de contactos - Herramientas de colaboración - Third-Party Integrations ## Integraciones (en total: 8) - ActiveCampaign - Constant Contact - Gmail - Google Workspace - HubSpot CRM - Maropost - Microsoft Outlook - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Software de correo electrónico](https://www.capterra.co/directory/30553/email-management/software) ## Alternativas 1. [Gmail](https://www.capterra.co/software/202338/gmail) — 4.8/5 (13336 reviews) 2. [Google Workspace](https://www.capterra.co/software/168389/google-workspace) — 4.7/5 (17497 reviews) 3. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1755 reviews) 4. [monday.com](https://www.capterra.co/software/147657/monday-com) — 4.6/5 (5731 reviews) 5. [Wrike](https://www.capterra.co/software/76113/wrike) — 4.4/5 (2888 reviews) ## Opiniones ### "In Depth Look" — 5.0/5 > **Usuario verificado** | *9 de febrero de 2021* | Construcción | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Ability to see trends with user response times. > > **Puntos en contra**: No outlook integration to mark certain emails as do not track. > > Very good experience overall. ----- ### "A niche product that could be widely used" — 4.0/5 > **Daniel** | *18 de febrero de 2020* | Maquinaria | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice. > > **Puntos en contra**: We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center. > > Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness. ----- ### "timetoreply Review" — 4.0/5 > **John** | *9 de febrero de 2021* | Contabilidad | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Report are good, great to navigate and we'll laid out > > **Puntos en contra**: Need to differentiate between roles more ----- ### "Provides tremendous insight" — 4.0/5 > **Bryce** | *4 de febrero de 2021* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners. > > **Puntos en contra**: It's very standalone. I wish that I had the ability to better integrate with other reports. > > We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization. ----- ### "Email Reporting that Works" — 4.0/5 > **Paul** | *3 de febrero de 2020* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The fact that I can setup filters that identify email volume and interactions from specific clients. > > **Puntos en contra**: The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports. > > I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co/software/153065/time-to-reply?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/153065/time-to-reply) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados