Opiniones de BigChange

A Year with big Change

Comentarios: Positive, its not perfect but it is the best I have seen

Puntos a favor:

The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

Contras:

The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

Initial Review

Comentarios: I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.

Puntos a favor:

Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.

Contras:

The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.

Big Change Review

Comentarios: Overall if the tweaks and issues noted could be resolved this system could be so much more user friendly and it seems odd that features like these have been missed out as they are available in other areas of the data base.

Puntos a favor:

The system is internet based which is a good feature as can be accessed remotely with ease. This system is quicker and has more features than our previous one, although more assistance in setting these up from big Change is required. Big change continues to develop and add features that are needed.

Contras:

The monthly invoices is a massive issue, it shouldn't be such a long winded process to submit our monthly invoices. We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost - this has caused numerous issues whilst learning how the system works. The onboarding process was more bundled in data than understanding how the system works and how to input the data, it has been with monthly issue since our go live in March with has caused additional unnecessary administration work. The hand over was also pretty rushed and felt like once on boarded we were left to get on with it rather than assisted in the continuous development of the newly taken out system.

William Hale Fire & Security Ltd

Comentarios: Overall i feel Big Change is more than suitable for the Fire & Security industry, and includes all the features necessary to running the administrations, jobs, employees and customers.

Puntos a favor:

Since fully implementing Big Change, we have found the system generally easy to use, and popular with the field engineers. My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary.

Contras:

A lot of work has to go into setting the system up and importing information, but i guess this goes for any CRM. I'm not keen on the Stock & Equipment setup and feel this could be improved.

Big change for a commercial gas company

Comentarios: Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group

Puntos a favor:

Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it.

Contras:

It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use.

Fantastic onboarding process

Comentarios: Great team, very patient and helpful. We are excited for the efficiencies and improvements BigChange will deliver when it is properly established.

Puntos a favor:

We are only a couple of weeks into using BigChange but found the Sales team to be refreshingly honest about its capabilities (and they brought donuts) and the onboarding process has been incredibly in depth.

Contras:

The work that goes into getting it up and running, unavoidable but time consuming, although the pay off will make it worth while

The Go To for all your resource and fleet management.

Comentarios: Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency.

Puntos a favor:

- Intuitive UI- Great Support- Live Tracking- Customisation

Contras:

- If you have multiple systems you cannot use them both with the same e-mail easily.

A Big Change enabling us to streamline our Operations

Comentarios: Overall, Big Change has been the transformation our company was needing. We've combined multiple systems and business processes all into one place, and it's leading to everyone working together in a more integrated manner.

Puntos a favor:

The biggest selling point for Big Change was the flexibility and modularity of being able to create our own Worksheets for what is a very unique business, with ePod requirements that aren't accommodated for in the majority of ePod systems.

Contras:

There's a lack of Data analysis available. The information is in there, but there's not enough ways of pulling it out currently.

Big Change Review

Puntos a favor:

The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.

Contras:

It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.

Great for large businesses

Comentarios: It's great for what we use it for (large business - engineer/job management) but I could see there being issues with smaller companies due to costings etc.

Puntos a favor:

Feature rich product with heavy customisation available which can make the product truly unique to each company.

Contras:

it often grinds to a halt/slows down in the evenings which is when I use it the most.

Great for everyone

Comentarios: It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there.

Puntos a favor:

It solves our some biggest pain points for us it helped us manage our team and get better tracking system. It worked better as a collaboration tool as well.

Contras:

Nothing it is working great for us and we had no problem with us.

A great resource

Comentarios: Very good, helped enormously by Rob Sanders

Puntos a favor:

Staff, guidance and customisability……………..

Contras:

Constraints with stock movement history………

The good, the bad and the getting it right!

Comentarios: On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. Down side for myself, we as a business don't utilize it in other departments such as accounts. Doing this would stream line the whole process as Big Change can certainly do it

Puntos a favor:

NOTES!!!! being a transport manager being bale to have files on the fleet, with real time actions, keeping all documents together showing a stream from report to completion of faults and issues which keeps us compliant

Contras:

One small change in a job type for example and you have to go back and change everything related to this, worksheets, alerts, ....

Big change review

Puntos a favor:

It adapts to the different areas of the business

Contras:

There are functionalities in the suggestions that were not implemented/ thought.

New to Big Change 2023

Comentarios: Generally good with a few frustrations however the tutorials are always good to go back to in order to help solve a issue.

Puntos a favor:

Ease of putting jobs onto the system and viewing where operators are at any time

Contras:

Accessing old information quickly which maybe down to our knowledge as we learn to use the system better

Ease of Use

Puntos a favor:

I like how easy everything is, I have come from my last job that uses a very non-user friendly system. I have found the switch to BigChange very easy and like how easy it is to customise it for your own usage. Road Crew are also very helpful.

Contras:

So far I have nothing to contribute to this :)

Dreadful customer service

Comentarios: Really really poor service, you never get the same cperson to deal with the set up and we have had to resort to bringing in our own software engineer to try and get the system up and running.

Puntos a favor:

Can't answer because 6 months in and Big Change still haven't got it up and running

Contras:

Awkward software with absolutely no back up from the Big Change software engineers who always seem to be off sick or helping their injured parents

Positive

Puntos a favor:

made us more reactive and taking on a higher work load

Contras:

certain glitches need some extra reports for time sheets

Great CRM software

Puntos a favor:

The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the tablets is instantly available at the office.

Contras:

The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM. To be able to filter by supplier or search key words would be helpful sometimes, especially on larger projects where multiple PO's are raised on the same contact.

tracking

Puntos a favor:

being able to easily idenifty where vehicles are in real time

Contras:

the tracking is hard to find when things go wrong for example we lost 3 days worth of tracking

Big Change review

Comentarios: Always been simple to use.

Puntos a favor:

The simplicity of using their system compares to competitors

Contras:

I think the overall package serves my purposes and nothing to dislike.

Big Change in Field Services

Comentarios: In general very positive, it's a simple easy to use system that does what it says on the tin.

Puntos a favor:

Layout of the screens, ease of use and the ability to free type in different fields and to upload photos and documents to capture relevant information, which can then be shared with the engineering teams.

Contras:

effective reporting is an issues for us, there isn't the functionality to easily capture jobs by type. the amount of data that is produced is enormous and filtering manually is too time consuming.

Big change, a necessity for helping a business thrive

Puntos a favor:

The mobility and ease of use has made my day to day tasks effortless

Contras:

I feel like being able to use two different mobile devices seamlessly without loosing progress on reports would be amazing, such as starting a report on one device and then moving to another such as a laptop and logging in to have all the pictures which have been uploaded still in the app instead of logging in and having to start from scratch.

My Initial thoughts

Comentarios: Not quite living up to expectations

Puntos a favor:

The CRM is a good tool for storing customers information

Contras:

Scheduling engineers for long term jobs is too time consuming

Good System to use!

Puntos a favor:

Big change is easy to use and is easy to navigate around

Contras:

As I have only been working here for 7 months, I can't see any cons at the moment