15 años ayudando a las empresas colombianas
a elegir el mejor software
Sobre WellnessLiving
Solución para reservas online, programación de recursos, generación de clientes potenciales y creación de informes para estudios de fitness.
The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody.
I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous.
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So Glad I Made the Switch
Lo recomiendo.
Puntos a favor:
Me gusto mucho que este software es totalmente personalizable y se ajusta a la necesidad.
Contras:
En realidad no he podido encontrar ninguna falla en este software.
Respuesta de WellnessLiving Systems
hace 4 meses
Hi Valentina! Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you've had a fantastic experience with our all-in-one platform. Our goal is to provide you with the best tools to manage your business effortlessly. From online booking and easy-to-view reporting to our user-friendly mobile apps, every feature within our software is carefully designed to cater to your business needs. The best part is, you don't need to be a tech expert to use it! It's intuitive and requires minimal training. Whether you're a solopreneur or a growing enterprise, our software is fully configurable to suit the unique requirements of your business. We're here to support you every step of the way! Remember, Valentina, our Knowledge Base and Community Forum are valuable resources where you can find answers to your questions and discover how to optimize the system for your specific needs. Here are the links for your convenience: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ If you ever have any questions or need assistance with anything, feel free to reach out to us via call or email. We're always here to help you make the most out of WellnessLiving. Thank you for choosing us! Warm regards, Kayla I. (Customer Advocate)
Living well with WellnesLiving
Comentarios: Desde que se implemento ha sido de gran ayuda para la administración por lo cual si que lo recomiendo!
Puntos a favor:
Destaco bastante el aspecto que tiene y lo sencillo que se ve por lo que lo hace muy intuitivo además de que permite hacer seguimientos precisos a los clientes que manejamos.
Contras:
Aveces presenta fallas en las cuales el soporte al cliente no es tan bueno para lar resolución de las mismas.
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Santiago, Thank you for sharing your positive experience with WellnessLiving. We're thrilled to hear that you find our platform's appearance and user-friendliness intuitive and appealing, making client management a breeze. I'm sorry to learn that you've encountered challenges with our support in the past. At WellnessLiving, we place a strong emphasis on delivering exceptional customer service. Our support team is committed to providing timely and effective solutions to any issues you may encounter. If you ever have more questions, require guidance, or need assistance, please feel free to reach out to our Customer Solutions Team at [email protected]. They are always ready to assist you. In addition to our support services, we offer a Knowledge Base and a Community Forum, where you can find valuable resources and information to help you make the most of our platform. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for your recommendation, Santiago. We value your feedback and are dedicated to ensuring your experience with WellnessLiving is top-notch, every step of the way. Warm regards, Julia G. (Customer Advocate)
Wellnessliving Highly Recommended
Comentarios: The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving.
Puntos a favor:
Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.
Contras:
I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.
Respuesta de WellnessLiving Systems
hace 2 años
Hi Annalize, Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)! You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity. When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving! Jenny P. (Customer Advocate)
Alternativas consideradas:
Wellness Living - Next Generation Booking
Comentarios: So far so good! The customer service has been excellent and whenever I have a question our onboarding specialist is on top of it almost immediately.
Puntos a favor:
The client account management and history is a great new feature for us. We love the ease of use for our clients.
Contras:
My least favorite thing is the data entry and conversion to wellness from our current booking system.
Respuesta de WellnessLiving Systems
el mes pasado
Hey Jackie, Thank you so much for the fantastic review! We greatly appreciate you choosing WellnessLiving as your new software provider. We're delighted to know that the client account management and history features have been a valuable addition for you. The ease of use for your clients is one of our top priorities, so it's wonderful to hear that it has had a positive impact on your business. Regarding the data entry and conversion process from your previous booking system, we completely understand your concerns. Please rest assured that your data is of utmost importance to us. If there are any issues with the migration, our support teams are available 24/7 to assist you. For any specific queries or assistance, please feel free to reach out to us at [email protected]. We're thrilled that the Achieve Client App has helped elevate your brand and improve the overall client experience. As you're exploring our platform, don't forget that we offer a Customer Solutions Team that's committed to addressing any queries you might have. Additionally, we provide community-driven platforms where you can ask questions, provide feedback, and connect with other users. For further assistance, I've added links to each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you once again for your kind words and for choosing WellnessLiving. We're excited to continue supporting your business and ensuring your experience remains excellent. Warm regards, Samantha B. (Customer Advocate)
Extremely poor customer service, inability to roll out updates well, base product dysfunctional.
Comentarios: Marketing program works some of the time. That's a problem when you want it working 100% of the time. The customer loyalty/points system doesn't function if the customer is a monthly unlimited member. This company has very unskilled first-level customer service reps that use blaming the business owner as their answer for issues instead of looking into the issue. I used a group on facebook that was run by wl users/business owners and monitored by wl itself (not outright, but through folks that reported to them) and found it to be much more useful. Many times, especially after updates, some of my customers couldn't see/access the booking page. Wellness Living's answer? Have them all delete their cache. In the new system I'm using (WIX Bookings), we haven't had to do that ONCE in almost 1 year. Wl added lots of features that are useless unless you want to pay more money for them. Poor quality at the core.
Puntos a favor:
I like the lesson I learned about reading a contract over before signing it based on what any of their representatives said. My fault. Will never do again.
Contras:
The way they would utilize bait and switch tactics to continually increase their prices.
Respuesta de WellnessLiving Systems
hace 4 semanas
Hi Cariann, Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest insights into your experience with WellnessLiving, and we want to express our sincere apologies for any frustration or inconvenience you've encountered. It's disheartening to hear that you've faced challenges with our customer service and experienced difficulties with updates and the base product. We apologize for any frustration caused by our customer service representatives. It is not our intention to place blame on business owners, and we are 100% committed to ensuring our support team offers constructive and helpful solutions. We understand the importance of reliable and efficient support, and we're committed to addressing these concerns to enhance our services. We'd like to highlight that WellnessLiving consistently rolls out new features and enhancements in our releases based on valuable customer feedback. Every new feature is designed with the aim of helping businesses, like yours, run more efficiently. Your feedback on technical issues, such as customers facing difficulties after updates, is invaluable. We want to assure you that we will be thoroughly investigating these issues to improve the overall user experience and minimize disruptions. We truly appreciate your time with WellnessLiving, and we're sorry to see you go. While we respect your decision, we want you to know that your satisfaction is important to us. If you ever reconsider or have any questions in the future, please feel free to reach out. We wish you the very best in all your future business endeavors. Thank you again for sharing your thoughts and helping us in our ongoing efforts to improve. Warm regards, Jason F. (Customer Advocate)
One year with wellness living, so far …
Puntos a favor:
This scheduling tool is very user friendly and intuitive. There are multiple different ways to view the schedule and different ways to do the same thing which makes it easy for everyone to use.
Contras:
I’d like to offer hybrid (in person and virtual) classes that are under the same class. Right now we have to do two separate classes.
Respuesta de WellnessLiving Systems
hace 2 meses
Hi Melissa, We truly appreciate your feedback about your experience with our platform. The fact that you find our scheduling tool user-friendly and intuitive is fantastic. You're absolutely right; we've designed it to offer multiple ways to view the schedule, making it convenient for both you and your team. Regarding your desire to offer hybrid classes (in-person and virtual) under the same class, I'm excited to share that you can achieve this with our FitLIVE and FitVID on Demand integration. FitLIVE allows you to livestream and record classes, while FitVID on Demand lets you create a video library of your classes for clients. This way, you can effortlessly combine in-person and virtual classes under the same class name, providing the ultimate flexibility for your clients. To set up hybrid classes that combine in-person and virtual sessions under the same class name, our Customer Solutions team is ready to assist you. You can reach out to them at [email protected] to get the guidance you need and streamline the process of offering these classes. They will ensure you can maximize the benefits of our versatile scheduling system. Additionally, if you ever have more questions or need to explore any other features within our platform, remember that we have a wealth of resources available to you in our Knowledge Base and Community Forum. These platforms are filled with useful information to help answer any additional questions you might have about our software. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing us, Melissa. We're looking forward to many more successful years of partnership with you. Warm regards, James J. (Customer Advocate)
A++ After being a MindBody client for 15 years we moved to WellnessLiving and never looked back.
Comentarios:
A++
The stand out experience is with WL customer support. We know WL is are a living, growing, platform and things are not always perfect. But anytime we have an issue the team leaps into action and helps solve the problems and has a system in place to report any issue to evlivate to DEV Opt team.
Puntos a favor:
Customer service is stellar and in real time which is very important for our client care and keeping our business moving forward.
Contras:
Links are a bit buggy for client who use WL at other businesses. This is mostly when you use a link on a mobile phone for a class or event we are marketing. I would also like to be able to generate a link to a day and time, Trainer. Currently it links for services only generate to all.
Respuesta de WellnessLiving Systems
hace 4 semanas
Hey Tracey, Thank you so much for taking the time to share your experience with WellnessLiving. We are thrilled to hear that you made the leap from Mindbody after 15 years and that WellnessLiving has become a crucial part of your business. We understand that change can be challenging, and we appreciate the trust you placed in us. Your positive remarks about our Customer Solutions Team have truly made our day. We take pride in offering stellar and real-time customer service to ensure your client care is top-notch and your business continues to thrive. We value your feedback on the links, and we acknowledge that there's room for improvement, especially with mobile phone usage. Your concerns about generating links for specific days, times, and trainers are duly noted, and we're committed to finding solutions. We encourage you to reach out to our Customer Solutions Team via phone and leave a voicemail or email at [email protected] to discuss this further. Your insights are invaluable in helping us enhance your experience. At WellnessLiving, we view each challenge as an opportunity to refine and grow. Your observation about our living and growing platform is spot on, and we're dedicated to swiftly addressing any hiccups you may encounter. We truly appreciate your partnership and the collaborative spirit you bring to our platform. Remember, your voice matters, and we actively listen to our customers. Feel free to share any additional feedback or suggestions on our Community Forum. It's a space where your insights contribute to our continuous improvement, and we're excited to have you as part of our vibrant community. Here's the link: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving. We look forward to supporting your business and ensuring your experience remains exceptional. Warm regards, Carter F. (Customer Advocate)
Alternativas consideradas:
WellnessLiving was a game changer!
Comentarios: Amazing! Moving to WellnessLiving was a real game changer for us - both in our onsite locations and for our virtual offering.
Puntos a favor:
The ease of use, for both our members and our staff. It is extremely easy to work with, even for those that are not very tech savvy, and if you have a question the Support team is always there to help and they generally reply with a video so you know exactly what to do! I really like that videos, marketing, etc., are all a part of the software and do not rely on third party subscriptions and integrations. I also appreciate that they are open to enhancement suggestions from their users.
Contras:
Nothing. I really appreciate everything they offer and that they are open to improvement suggestions as well.
Respuesta de WellnessLiving Systems
hace 3 semanas
Hey Matthew, Thank you so much for taking the time to share your experience with WellnessLiving! We're thrilled to hear that we've been a game-changer for your business. Your appreciation for our openness to enhancement suggestions means a lot to us. We are committed to continuous improvement, and your insights contribute significantly to our growth. If you ever have more suggestions or questions, remember, we're here for you. Whether it's through our 24/7 support, webinars, or our Knowledge Base with hundreds of articles, we aim to provide the resources you need. We invite you to explore our vibrant Community Forum, where you can engage with other users, share your ideas, and stay informed about our roadmap. Here are the links to our community-driven platforms below: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Warm regards, Karina B. (Customer Advocate)
good software
Puntos a favor:
the custom app is great and customer service is outstanding
Contras:
some of the scheduling features are cumbersome and need improvement in addition to making changes to individual's accounts
Respuesta de WellnessLiving Systems
hace 3 semanas
Hey Katie, Thank you so much for taking the time to share your positive experience with WellnessLiving! We truly appreciate your kind words and are thrilled to hear that you've found our custom Achieve Client App to be a great asset. It's fantastic to know that it provides you with a seamless branded experience while streamlining your business operations. We also appreciate your feedback regarding some of the scheduling features. For any concerns or improvements you'd like to discuss further, please feel free to call and leave us a voicemail or send an email to [email protected] with a detailed description of your experience. If you ever want to request enhancements, our Community Forum is a great place to connect with us. You can find it here: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving, and we look forward to continuing to support your business. Warm regards, Susan B. (Customer Advocate)
A Solution for Music Schools
Puntos a favor:
I like the reports that you can generate to give you the performance of classes, events, and appointments. I also like the easy membership auto-renewal features. The ability to set permission levels for users is another wonderful feature.
Contras:
WellnessLiving can be technical when navigating the platform however, they have excellent technical support who will walk you through step by step. Their online knowledge base is full of helpful information and solutions.
Respuesta de WellnessLiving Systems
el mes pasado
Hey Tembi, Thank you for your positive review! We greatly appreciate your trust in WellnessLiving as your new software provider for your music school. We're thrilled to be the perfect all-in-one solution for music schools and are excited to hear how our comprehensive reporting system, membership auto-renewal, and customizable permission levels have been valuable for your business. We understand that while our system may require some time to navigate, we're here to make the learning process as smooth as possible. Our Customer Solutions Team is dedicated to guiding you through every step and ensuring you feel comfortable using our platform. It's fantastic to hear that you're finding our Knowledge Base to be a helpful resource hub. It's packed with hundreds of articles providing detailed instructions to help maximize the use of our software. Also, remember to check out our Community Forum! It's a wonderful place to share your insights, provide feedback, and even request new features or enhancements you'd like to see in our future updates. Here's the link to our Community Forum: https://community.wellnessliving.com/page/home/ If you ever need further assistance or have additional questions, please don't hesitate to reach out to us at [email protected]. Thank you again for sharing your positive experience. We're committed to continually improving and providing top-notch service. Warm regards, Stuart D. (Customer Advocate)
Love this company and their services!
Comentarios: We moved to Wellness Living to save money. They have been very cost-effective.
Puntos a favor:
SO easy to use and they're always updating the system.
Contras:
Every time I find something I'm not that fond of.. they release an update that fixes it. Right now, I'd say my only complaint is how hard it is how Customer service is handled. It seems like every email is replied by a different person. It'd be nice to feel like I have an account manager who takes care of me specifically.
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Frances, Thank you so much for sharing your positive experience with WellnessLiving. We genuinely appreciate your kind words and your support. We're thrilled to hear that you find our software easy to use and that our frequent system updates have been beneficial for you. Our commitment to enhancing your experience through regular releases is at the core of what we do, and we're glad to see it making a difference for you. If you ever have feature requests, don't forget to check out our Community Forum: https://community.wellnessliving.com/page/home/ We appreciate your feedback regarding customer service. While we aim to provide timely support, we understand your desire for a more personalized experience. Please rest assured that we're continually working on improving our services. To address your specific needs, we recommend reaching out to our Customer Solutions Team via email at [email protected]. This way, you can have more consistent and personalized communication. Additionally, if you call us, please leave a voicemail, and a member from our team will return your call promptly. Once again, thank you for your feedback, Frances. We're dedicated to ensuring your experience with WellnessLiving is exceptional, and we're grateful for your trust in us. Again, if you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Warm regards, Nicole D. (Customer Advocate)
Highly Recommend
Comentarios: It has taken our business to the next level. We can now manage online and have set up systems that have enabled us to grow the business while being in control.There are still a lot of aspects we haven't implemented yet but are wanting to.
Puntos a favor:
It is easy to use, a very professional looking app with features to suit our business.
Contras:
A bit on the expensive side. The set up was huge but I guess this is expected ted. Sometimes the customer service can be delayed.
Respuesta de WellnessLiving Systems
hace 2 meses
Hi Lara, Thank you for taking the time to share your positive experience with WellnessLiving. We truly appreciate your kind words and your recommendation. We're delighted to hear that you find our software easy to use and that you appreciate the professional look and features of our White Label Achieve Client App. Our client app makes it easy for clients to book, pay, view their profile, leave a review, and more. Your satisfaction is incredibly important to us, and we're pleased to be a part of your journey to the next level in your business. At WellnessLiving, we're committed to ensuring you have the best experience. We're constantly updating our software to provide you with the latest tools and features. You can explore our regular webinars and community-driven platforms like our Knowledge Base and Community Forum to find valuable resources. These platforms offer a wealth of information and the opportunity to interact with other users. I've included the links for each platform below for your reference. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ We understand that software setup can sometimes come with challenges. If you have any questions or need assistance in setting up new features, our dedicated Customer Solutions Team is here to guide you. You can reach out to our support team via email at [email protected]. If you prefer calling, please leave a voicemail, and a member of our team will contact you promptly. We appreciate your feedback on customer service response times. While we continuously work on improving our service, we recommend reaching out to our support team via the email address provided above. This will help ensure a more timely response. Thank you again for choosing WellnessLiving to help you manage and grow your business. Your success is our success, and we look forward to assisting you further as you continue to implement new aspects of our software. Warm regards, Jen C. (Customer Advocate)
Alternativas consideradas:
WellnessLiving Launch Success
Comentarios: Exceptional! Their customer service is first rate.
Puntos a favor:
I’ve been with Mindbody 10 years now. This software is every bit as good and more without charging exorbitant rates and fees.
Contras:
Payment deposits to my business are not as quick as with my previous provider but it’s a minor grievance
Respuesta de WellnessLiving Systems
el año pasado
Wow, thanks for the great review Mark! WellnessLiving is built to do everything Mindbody can do, but at a much more affordable price. It's amazing that you made the switch after 10 years on that platform, I can't image how nerve-racking software it must've been at first but I'm glad that our onboarding team was able to help make your move a success and that you are now saving money with WellnessLiving. It's awesome to hear that you're using rewards, that's a huge part of any business nowadays as the power of incentives is one of the most powerful tools to keep clients coming back to your business. At Mindbody they like to charge an add-on fee for that, but fortunately rewards is one of many features already included in your plan, at no additional cost. WellnessLiving was founded on a respect for you - our customer - and we recognize that our sole purpose is on supporting your business. Thank you for choosing WellnessLiving! Jack T. (Customer Advocate)
Alternativas consideradas:
Do not be overwhelmed by the positive reviews
Comentarios:
These 3 events that happened months apart from each other & the most frightening
Event 1, the reports were scrambled and did not reflect accurate data. I only caught it because we had a fundraiser event that had a tee shirt pre-order, and 75% of the orders were not listed in the report.
Event 2, a legitimate autopayment transaction was made at 2:30am. At 2:31am, another transaction for the same amount went through, unauthorized. They said it was my client who ran the transaction. This is impossible. When I complained again, they insisted it was our client because their IP address was associated with the transaction. They NEVER took accountability - MONEY WAS TAKEN FROM OUR CLIENT AND THEY DON'T KNOW HOW.
Event 3, a client asked me to change memberships. I stopped autopay using the toggle button; she backtracked and re-activated using the autopay toggle. Between May and August this client paid NO MEMBERSHIP & accumulated a $1600 balance that never showed up on any reports. They company told me this: "the auto-renew button for the deactivated membership was turned on causing the membership to re-activate and auto-renew for the 12 months. Since it wasn't active for 12 months it accumulated all the payment." $1600 never showed up on a balance report that I ran monthly. Every month, the bank declined the transaction, and I never received a notification when I did for others.
When I quit wellness living, they asked me to DELETE my first review. SO I'M WRITING ANOTHER
Puntos a favor:
It was aesthetically pleasing. It was easy to navigate. It was user friendly for our members.
Contras:
Half the time, support was helpful. The other half the time, they don't know what's going on because much of the glitches cannot be explained. They first make you think you're doing something wrong - you have to prove with videos and screen shots before they even look into an issue. I experienced so many glitches - little ones didn't matter - but when it involved our client's money, it is unethical for Wellness Living to exist.
Respuesta de WellnessLiving Systems
hace 3 años
Hi Jenna, We're sorry for the experience you've had. In regards to the first event, we addressed that there was an issue with the reports and it was resolved in a matter of days. As for the second event, the transaction was made at 2:31am by your client. We checked the backlog, and it turned out to be a manual transaction made from you client's profile. In terms of the final event, the memberships in your business are setup on a monthly basis with auto-renew. You turned off the auto-renew option so the membership expired. After a few months, you went back to the client's profile and turned on the auto-renew option. This automatically reactivates the memberships and accumulates all the missed payments, charging the client. We care about your business and have been working with you since the summer to resolve your issues. We never asked you to delete your review, but only wanted to know if your opinion had changed. Sincere apologies for your experience. - Your Customer Support Team
Alternativas consideradas:
Don't do it!
Comentarios: It has been the worst experience, and still ongoing, seeing as they refuse to cancel my subscription, then lie and tell me I am on a contract, even though I have been with them for over 18 months.Save yourself the headache and go with anyone else.
Puntos a favor:
Sales team - they have a really good sales team, but DO NOT believe them!
Contras:
1. Customer support is barely there, rarely helpful - if you have an issue, good luck getting it resolved.2. Departments don't communicate with each other - Advise support to change billing address, still gets sent to wrong address.3. Partner program is a lie. Do not expect to get paid for referring other businesses.4. They will NOT let you cancel your subscription - once you decide to leave them, they try to convince you to stay, then refuse to let you go and lie to you.
Respuesta de WellnessLiving Systems
hace 5 meses
Hi Souli, We're really sorry to hear your experience wasn't positive. Senior specialists from our technical solutions team spent over eight hours assisting you with inquiries on software usage and other inquiries, including the Partner Program payments. We understand that there were some challenges with the Partner Program payment system updates we implemented last fall. Unfortunately, this resulted in several checks being sent to your previous address before we could address the issue and ensure that you received the several hundred dollars in Partner Program payments you were owed. As a company, our goal is to provide seamless and stress-free experiences for every customer, and we acknowledge that we fell short in this instance. On behalf of our team, I sincerely apologize for any inconvenience caused. Please know that the service contract you signed is based on a 12-month term, which is a standard agreement across all booking software providers. Requests for early account closure are evaluated on a case-by-case basis, and we do require additional information to further assess the request. However, I see that your account has now been approved for closure without any fees. While we're sorry to see you go, we genuinely wish you the very best in your future business endeavors. Susan A. (Customer Advocate)
Alternativas consideradas:
customer service is excellent
Comentarios: See above
Puntos a favor:
Very committed to customer service, whenever I have a question, they are there to help...I attended the CanFItPro conference this past weekend and checked out the Wellness Living booth at the tradeshow and was pleasantly surprised to be greeted by Avital, my onboarding specialist...she actually remembered me a year later! Can't say enough about how helpful this team is! I have also been impressed by the numerous functions such as the Transformation Log and in-house challenges made possible through the app. My members love it to reserve and sign in to classes and find it easy to use.
Contras:
Not as intuitive as I would have liked, but I'm not super tech savvy. The online tutorials and customer support make up for this!
Respuesta de WellnessLiving Systems
hace 4 años
Hi Jacquie! Thanks so much for taking the time to leave your review. Our teams do everything possible to always ensure that your customer service experience is as close to perfect as possible, which is why you can always trust that we will be there for you. We are so happy to hear that you had such an awesome experience with Avital. We have worked hard to provide you with the tools you need to run your business, so it is great to hear that you have found such success with our apps, transformation log, client features, scheduling, and everything else. We are always here to help you with anything you might need, so never hesitate to get in touch for some additional help setting things up or getting things running. Thank you for choosing WellnessLiving! -Blake M. (WellnessLiving Customer Advocate)
Alternativas consideradas:
Buyer’s Remorse
Comentarios: Horrible. What’s the point of having a customer service phone number and email address if you’re not going to get back to people. I’ve been trying to finish setting up my payment processing account for the last 4 days and haven’t been able to get ahold of anyone to help me finish it. I’ve emailed several people 5 times, called 3 times and left 2 voicemails, and haven’t had any help. The one phone call I did get left a voicemail with vague instructions, and instructed me to call them back if I had questions. I called and haven’t heard back.
Puntos a favor:
I liked the idea of it. It offers very similar features to MindBody, and it’s half the price.
Contras:
I literally couldn’t even make it to the onboarding process. It’s not so much the software as it is the customer service.
Respuesta de WellnessLiving Systems
hace 2 años
Hey Rachel, Thank you for taking the time to write us a review. At WellnessLiving we set out to deliver the very best in customer service and that means we spend a lot of time listening to our customers on what we're doing right and on what we can be doing to improve. It seems that you had some difficulties completing the merchant processing application and unfortunately without you providing the necessary information to the processor we cannot help much. Your dedicated Account Executive and Merchant Processing Specialist whom you have spoken with several times did all they could do, but we really need your help to complete the forms to get set up. We are here for you and will continue to do everything in our power to make this wrong right, we look forward to connecting today and once again walking you through what's required to take the next step. Talk soon! Adam T. (Customer Advocate)
Alternativas consideradas:
WellnessLiving is the product you need to run your physical life.
Comentarios: A great application to use. It has all the requirement. The cost is a bit higher but overall it is good.
Puntos a favor:
The staff is their asset. The support is really great and you feel they are very comfortable when they talk to you and support you.
Contras:
They do not consider complains from the first time unless few people/users raise the flag with the same issue then they would consider that complain and start working on it.
Respuesta de WellnessLiving Systems
hace 9 meses
Hey Mohammad, Thanks for the great review, it's awesome to hear that you like working with our support team. We offer substantial Help Center resources for our customers like the Knowledge Base (1000+ articles) and the Community Forum, but sometimes you'll have a question where you want to get an answer right away and there's no substitute for having a knowledge and savvy agent at the ready when you need it. I'd like to clarify on the part where you mentioned issues with the software. We provide immediate assistance to every customer inquiry, be it a question, an issue or even a complaint on how the software works. The way our process works is simple: you bring it to our support team, and we provide solutions based on your business needs and the use case. More often than not there's a setting in the backend or a way to it set it up differently which is exactly the type of thing our support team likes to help with. Frequently, we also get customer requests to enhance the software by adding or improving on certain features. These range from simple tweaks in the interface to entire new features for adding revenue streams. We build a lot of those enhancements with each of our regular updates and we use an upvote system where we prioritize topics that businesses are requesting the most. Occasionally we also come across instances where a particular feature isn't working as intended, and in those cases our development team fixes it right away - no upvotes required. We stand out from the competition in many ways but WellnessLiving customer support is what truly sets us apart. Thanks again for the great review. Steven H. (Customer Advocate)
Unacceptable
Comentarios: inexcusably poor customer service and their business practices are shady at best making me feel like Im getting scammed by the company.
Puntos a favor:
The start-up was fine.. after that it was all down hill
Contras:
the customer service is TERRIBLE. all they do is lie to you and say that they will call you back and never do.it is impossible to cancel the subscription because you, the owner, have no say in the matter. you have to call up tech support where they will "get back to you" and then never do. I have been trying to cancel for 3 weeks now and have resorted to putting a stop order on my credit card because they refuse to pick up the calls and im assuming now that my number has been put on their watch list as I get sent to voicemail 9/10 times. There is also no way for the owner to remove or edit the first credit card they put in, meaning that you have no ability to cancel your subscription or remove your personal payment information from their database. So basically it's impossible to leave without talking to their staff or canceling your credit card entirely.I wanted to post this so that anyone looking to sign up is warned that once you're in. its hard to get out.
Respuesta de WellnessLiving Systems
hace 11 meses
Hi Katya, I am sorry to hear about your experience. As with many software companies, you have signed up on service agreement for a fixed period of time, and we'll need to get in touch with you directly in order to process any requests for early closure prior to that date. Several members of our team attempted to contact you last week by phone and by email when you submitted your request but unfortunately it seems they weren't able to reach you. Please know that I'd really like to help you with your account and make this right. I've sent you an email, if you can please respond or alternatively email me back at [email protected] and I will see to it that we help you with your account right away. Naz H. (Customer Advocate)
Wellness Living has saved us tons of time and $$$!
Comentarios: We are keeping better track of our clients, able to offer memberships that are easy to sell and of high value to our members, all of which means higher revenue for us.
Puntos a favor:
The customer service is amazing. If I can someone answers 98% of the time. The staff is polite, helpful and really cares about solving problems.
Contras:
The only thing I wish is that we were charged in Canadian Dollors instead of USD.
Respuesta de WellnessLiving Systems
hace 3 meses
Hey Jessie, Thank you for sharing your fantastic feedback. We're absolutely thrilled to hear about the positive impact our platform has had on your business. First and foremost, we're delighted that you've had such a great experience with our Customer Service Team. We pride ourselves on providing top-notch support, and it's heartening to know that you've found our team to be polite, helpful, and dedicated to solving any issues you encounter. Your satisfaction is of utmost importance to us. We understand your preference for being charged in Canadian Dollars, and we appreciate your feedback on this matter. We continually assess ways to enhance our billing processes, and your input is invaluable in this regard. It's fantastic to hear that WellnessLiving has helped you streamline your business operations. By keeping better track of your clients and offering easy-to-sell, high-value memberships, you've not only saved time and money but also increased your revenue. Your success is a testament to the power of our platform, and we're honored to be part of your journey. If you ever have more suggestions or questions, please don't hesitate to reach out at [email protected]. We're here to support your business every step of the way. You can also visit one of our community-driven platforms to get the answers you're looking for. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, and we look forward to continuing to serve you. Warm regards, Sarah M. (Customer Advocate)
Awful - All attempts to fix by management have been lackluster and ineffective.
Comentarios: None. Any perceived benefits from the clients side are MORE than eliminated by the fact that it forces a business owner to run blind.
Puntos a favor:
We changed to this software from Mindbody because it was, at first glance, much more intuitive and easy to use from our clients perspective.
Contras:
This software has completely put my business in the dark from an analytical standpoint. The reports are inconsistent, inaccurate, and unusable. For example, originally, they had no way of separating cash based or accrual based accounting, nor did they realize why this would be important. After explaining to their management team why a business might need to know this, they added a filter to a single report that allowed to view only cash reporting. This filter means this is the only truly accurate report and all other data compared to it is useless. Additionally, reports consistently return inconsistent data. A membership report run for a previous month will swing by 10-15% running the report from one day to the next, which should be impossible, as that month is ALREADY OVER and the data should be unchangeable. Apart from the horrifying inaccuracies in the data, even if it were accurate it would be nearly unusable in any helpful, decision making way. There's no way to compare one set of data to previous sets without recording it externally and doing the number crunching yourself. In an effort to extrapolate literally ANYTHING useful from this software, I've had to hire analytical accountants to manually sift through the available data, and create custom designed software, at great expense. The decision to move to this software may have been the biggest mistake my company has made in 5+ years.
Respuesta de WellnessLiving Systems
hace 6 años
Hi Matthew, I'm Lyndsay, one of the Customer Success Managers here at WellnessLiving. I'm really sorry to hear that you are having so many issues with your reporting. Please give us a call at 1 (888) 668-7728 and we'll get that straightened out for you in no time. Once we get your reports working for you, maybe you'd like to invite our CEO, Len Fridman to visit your location while on his tour of WellnessLiving Studios in your area? Check it out: ----> https://youtu.be/j8QCFI39_WA ----> https://youtu.be/RrjD7a_2G1A ----> https://youtu.be/Zevo4_c9hhc
Great Customer Service
Comentarios: Great experience! We recommend to other yoga studios. They just did an update that took into account our and other businesses recs for improvement.
Puntos a favor:
Great Customer Service Help. Always easy to connect with tech support and get any question worked through quickly.
Contras:
There have been some settings to adjust to, but nothing major.
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Michaela, Thank you so much for taking the time to share your positive feedback about WellnessLiving. Switching to WellnessLiving for better tech support and a more competitive price is a choice we're grateful you made. We're dedicated to providing high-quality service and support to all our clients, and we're thrilled that you've had such a positive experience with us. We truly appreciate your support, and we're thrilled to hear about your excellent experience with our Customer Solutions Team! We understand the importance of easy and efficient communication with our 24/7 support, and we're delighted that you find it effortless to connect with us whenever you have questions or need assistance. Providing prompt and helpful solutions is our top priority, and we're here to work through any questions or concerns you may have. We appreciate your feedback about adjusting to some settings, and we're pleased to hear that these adjustments haven't posed any major challenges for you. We're continually working to enhance our platform and user experience, and your input is invaluable in helping us make improvements. It's wonderful to hear that you recommend WellnessLiving to other yoga studios, and we appreciate your trust in our platform. We also take client feedback seriously, and our recent update, which incorporated many great recommendations from customers just like you, reflects our commitment to delivering the best possible solution for your business and others. If there's a new feature you'd like to see built, please let us know on our Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving as your partner in managing your yoga studio. We're here to support you every step of the way, and if you ever have more feedback, questions, or need assistance in the future, please don't hesitate to reach out at [email protected]. Your success and satisfaction are of utmost importance to us. Wishing you continued success and growth for your yoga studio! Warm regards, Rebecca C. (Customer Advocate)
Stress Reliever and metric minder
Puntos a favor:
It is a needed modern convenience for a business like mine. The appointment and class booking integrates with my point of sale and keeps track of everything
Contras:
The app can be tempermental but not very often. Sometimes it is slow
Respuesta de WellnessLiving Systems
hace 3 meses
Hey Alaya, Thank you for taking the time to share your thoughts and feedback. We truly appreciate your input and are delighted to hear that our platform has been serving as a stress reliever and an effective metric tracker for your business. It's fantastic to know that you find our appointment and class booking integration seamless with your point-of-sale system, and that it efficiently keeps track of everything you need. We're committed to providing modern conveniences that empower businesses like yours. Alaya, we apologize for any inconvenience you've experienced with our Achieve Client App and its speed. We understand the importance of a smooth and reliable user experience, and we're continuously working to enhance our app's performance. Your feedback helps us pinpoint areas for improvement, and we will certainly take this into account to ensure a better user experience moving forward. We're also glad to hear that you've joined hundreds of other businesses who made the switch from Mindbody. Unlike our competitors, we offer competitive pricing, robust features, and exceptional customer support, and we're pleased that you've found value in our services. If you ever encounter any issues or have further feedback to share, please don't hesitate to reach out to our support team. We are here to assist you and make your experience with WellnessLiving as smooth and efficient as possible. Remember, feel free to explore our community-driven platforms for further assistance: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thanks again for choosing WellnessLiving as your business management solution. We look forward to continuing to support your business's success. Warm regards, Aiden P. (Customer Advocate)
WellnessLiving Review
Comentarios: Overall, I like all of the features and I especially appreciate how affordable it is!
Puntos a favor:
I love the how usuer friendly most things are. I like the ability to quicky duplicate classes and purchase items. I like the ability to group members and to email/text members. It really is a one stop shop! I also love the reports!
Contras:
I feel that sometimes there are a few more steps then necessary. Things could me streamlined a bit. I also receive complaints about glitches and errors from my clients semi often, when they are trying to sign up for classes.
Respuesta de WellnessLiving Systems
el año pasado
Thanks for the great review Shawn! WellnessLiving is easy enough for anyone to use, which is important especially if you have clients who have never used software before and you want it to be really easy for them to make their bookings and do their purchases, hassle-free. Because it's customizable you can tailor everything from booking policies, available purchase options and schedule visibility to your liking. And you can switch it all around down the line if you feel like making any changes! It's all easily done from Setup with one just login – no more need for seven different accounts with various tool platforms for emails or scheduling or payments. Everything you need to run you business, integrated all in one platform. That's why we're here! To help make your life easier as a business owner. Thank you for choosing WellnessLiving. Christopher R. (Customer Advocate)
Highly Recommend this Software
Comentarios: Everything I need to run my business is provided in WellnessLiving. I can customize Reports, do internal Marketing, provide a Rewards Program, track Attendance, easily create Purchase Options and change them easily, when I need to, add Classes/Workshops/Events, and several Payment Options. Widgets allow me link to pages on my website, especially my Schedule, which members use extensively. Members can add/change their personal info, including cc/dc's. I can also create daily/weekly/monthly Tasks, and there is a running Contact link on each member's profile. I can also see their Activity, based on how they use the software. It really is great software to use.
Puntos a favor:
Ease of use (setting up what you want), and user-friendly interface. The colors make it easy to see where you are and where you want to go. The customization is wonderful! And the apps helps members, and staff to easily access the software. And Support gets back to me right away. Phone calls are answered by a person ready to help me.
Contras:
Nothing really. I guess if anything, it would be requested changes or features taking longer to get up and running, and having to check into the community forum and help menu to find out what is going on with a request. Would be nice to get a notice when my request has been implemented. (And WL is great about asking us for what we want/need!)
Respuesta de WellnessLiving Systems
hace 4 años
Hi Clara, Thank you so much for your amazing review! We have tailored our software to meet the needs of business owners and entrepreneurs, such as yourself, so we are thrilled to hear that you are enjoying the many features we offer such as our robust rewards program, scheduling tools, multiple payment options, and advanced reporting features. Our staff and client apps make it simple for you to run your business with ease, so we're happy to hear that your staff and clients are enjoying them too! Our support team is passionate about delivering solutions to you whenever you need them, so it's good to know that you're getting all the support you need. Thank you so much for your feedback in regards to our Community Forum. We will definitely take it into consideration! WellnessLiving is built upon such feedback and suggestions, and it is with your help that our software continues to grow. Thank you so much for choosing WellnessLiving! -Jenny P. (WellnessLiving Customer Advocate)
