Opiniones de WellnessLiving

While excited about the capabilities of the system, honestly, I was scared to transition.

Puntos a favor:

Wellness Living incorporates all of the same functionality from my old system in an innovative, visual, intuitive way AND includes the functionality I had to pay extra for! I love the ease of managing schedules, adding clients, enrolling clients in classes and maintaining client information. The integrated rewards program and review process are fantastic. My staff required very little training because of the ease of use and visual nature of the system. My clients also find the system as well as the app intuitive and easy to use. Booking classes is quick and straightforward and they can manage their own account data. They love the integrated rewards program. Each Wellness Living team member I encounter always answers my questions and works diligently to resolve any issues I have. I love that pictures of the team are posted on the website . I like being able to put a face with a name when I speak with someone on the phone. Since converting to Wellness Living I have cut costs, reduced the time spent maintaining the backend system, improved customer experience and increased the number of walk-in clients to classes. I am happy to be a Wellness Living Partner and highly recommend the Wellness Living Business Management Solution and the team. It has been over 6 months since I cut the cord from MindBody and I couldn't be happier with the Wellness Living business management system.

Contras:

While there were some glitches in the move, I was supported by the On-Boarding support team through the migration and well after while we resolved issues. Every part of the transition and data migration was manageable. The support staff from On-Boarding calmed my fears - he was with me from start to finish and personally made sure that any and all errors were immediately corrected. Further, as I continue using Wellness Living, problem reports are addressed as a priority. Requests for enhancements are taken seriously and documented so that I can see the progress. If I have questions regarding functionality, I am never merely directed to documentation. A technical specialist often sends a video of the process along with a description of the process.

WellnessLiving is the product you need to run your physical life.

Comentarios: A great application to use. It has all the requirement. The cost is a bit higher but overall it is good.

Puntos a favor:

The staff is their asset. The support is really great and you feel they are very comfortable when they talk to you and support you.

Contras:

They do not consider complains from the first time unless few people/users raise the flag with the same issue then they would consider that complain and start working on it.

Glitchy and going downhill

Comentarios: I used to recommend this platform enthusiastically but that is no longer the case. We are actively exploring other options.

Puntos a favor:

We switched from Mindbody to Wellness Living in 2018 and for a few years I was VERY happy with them. They offer all the functionality of our old software including great features like a White Label App exclusive to our business, class & appointment booking, automatic waitlist promotion, and a built in automated marketing suite. The interface was more user friendly compared with Mindbody and it was relatively easy for our staff to pick up.

Contras:

The program has become unbearably glitchy and the customer support has plummeted. We noticed that every time there was an "update," another previously stable feature would break. Now we find functionality breaking on a regular basis, even when there hasn't been an update. Tech support never has any idea what's going on and it typically takes several email exchanges to explain the problem to them. (They don't answer the phone.)The sales reporting is incomprehensible and I've wasted countless hours trying to answer basic questions such as "how much revenue did we collect today?" The marketing suite is ok but limited.The glitches have been increasingly frequent to the point where my front desk team spends the majority of their time on the phones helping our clients to trouble shoot and book their classes. This is a huge waste of our resources and becoming very expensive. My staff is growing very annoyed and would like to be able to focus on other things.

Grateful for Wellness Living

Puntos a favor:

I really appreciate how robust the platform is without it being too complicated to navigate.

Contras:

As with all softwares, it doesn't always do exactly what I'd hope for it to. I also find that some members have challenges navigating the software for anything other than classes. (ie. appointments, special events, etc.)

Wellness Living Review

Comentarios: I cannot express enough how wonderful it is to work with the customer support team at Wellness Living. They go above and beyond to ensure that our business is thriving, and help us take it to the next level!The software is very intuitive and easy to use for us as administrators as well as our community members and clientele.

Puntos a favor:

Customer support is unmatched!Our members can sign up for classes with ease.Our schedule is available for all to see.Processing payments is a breeze. Integration from MindBody software was smooth.

Contras:

Some of our offers that should be auto renewed are available as a "one time purchase", but then auto renewed and causes confusion with our members and leads to more work to refund unrequested renewals.

New User Feedback -

Comentarios: Great automation, simple and easy booking system with access for all my team. Easy to use a great for client journey especially with the white label app which looks great! Lots of training, detailed onboarding and tech support whenever required. Had a fantastic session with my Business Advisor [SENSITIVE CONTENT] who gave load of tips I could put into action immediately to improve sales and client journey.

Puntos a favor:

Team set up data migration from the previous company, fantastic feedback on ease of use of app, so much functionality and automation. Starts to become intuitive after a while. I'm really liked how it can do all of my bookings, reports and create a full client journey. Everything is in 'real time'.

Contras:

So much still to learn, little errors when setting up can set me back but the customer support team have been great and advising and resolving everything! New clients who are not as tech savvy, try to sign up and get confused by clicking Facebook/Google to sign up as it the first thing they see. They forget their password/struggle and give up or phone me because they have miseed the 'Sign Up' call to action at the bottom - would prefer this to be the first prompt.

Wellness Living Review

Comentarios: Good experience generally. Some problems with processing payments which left me without cash flow for a period of time which was inconvenient.

Puntos a favor:

Definitely for the management of scheduling. Text reminders and email confirmations are very handy. All employees can access the schedule easily

Contras:

Just really getting to know the features of the software so cannot suggest any further features that should be included.

Best club software!

Puntos a favor:

I have used Mindbody, Shape.net, and other software that were not as user friendly and were over-priced. I have loved the support WellnessLiving offers as well as their monthly releases with new updates and features always trying to improve their product based on feedback.

Contras:

I do not have any complaints and I would recommend Wellness Living to any business.

WellnessLiving is a powerful tool that can help businesses streamline.

Comentarios: WellnessLiving is a comprehensive fitness and wellness management platform that offers a range of tools and features for businesses. Many users appreciate the all-in-one solution for managing operations, including scheduling, billing, and membership management, as well as marketing and reporting capabilities.

Puntos a favor:

wellnessliving platform includes tools for scheduling, billing, and membership management, as well as marketing and reporting capabilities, making it an all-in-one solution for managing operations.Users find the platform to be user-friendly, customizable, and cost-effective. These are some of the benefits that users often highlight about WellnessLiving.

Contras:

Technical issues: Some users may experience technical difficulties such as bugs or slow loading times, which can impact their ability to use the platform effectively.Limited customization: Some users may find that the customization options for the platform are limited, making it difficult for them to tailor it to their specific needs.User experience: Some users may find the platform to be less intuitive or find it difficult to navigate, which can lead to a less enjoyable user experience.

WellnessLiving is an excellent software when it comes to fitness and all related aspects of fitness

Puntos a favor:

The application simplified my life significantly. My team quickly adapted to the new platform without encountering any issue. The support team is efficient and reliable.

Contras:

Similar to most customer support services, there may occasionally be a delay.

Game Changer

Comentarios: Right from the start Wellness living were there every step of the way and have helped shape my Pilates business to run like a dream. Everyone at Wellness have gone out of their way to help and explain how I should be doing something or how to set up an area of the system to work it best for the business. In fact, some of the skills I have learnt from them, I am now able to use in my day job. From the start, Wellness Living has exceeded my expectations from a customer service point of view. They have patiently worked around my lack of IT knowledge to working across time zones - (I am UK).

Puntos a favor:

The ease of access for myself and my clients is brilliant. All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. the integration with zoom has been a life saver during lockdown. I also really like the fact that the system sends out automated emails as a reminder for their appointments and even wishes our clients a happy birthday which is a personal touch that makes all the difference. Integration with my website was seamless as was transferring my existing client data

Contras:

I had to really think about this and the only thing I could come up with is that for a new user or member of staff, its difficult to explain the difference between purchase options and appointments.

Well intended, but a disaster overall!

Comentarios: Terrible. Look, I'm a positive person, and I don't say a bad thing about anyone. But I need to do my part to keep others from making the mistake we did by going with Wellness Living. If they ever find a way to fix their issues and improve there terrible customer support, then this would be an outstanding product. For clarity sake, their customer support team is full of really nice people who want to help. The problem is that if you talk to three different people about the same issue, you'll get three different solutions and maybe one of them actually works. The software is too complicated for their own people to learn.

Puntos a favor:

The two things we liked most about Wellness Living, was that they were a reasonably priced alternative to the over-priced Mindbody, and that the software was presented to be very powerful with lots of features that would enrich the user experience for our members.

Contras:

Just about everything, because almost nothing works correctly. Trust me when I tell you that you will pull your hair out using this software. From having to wait 5 or 10 minutes for a simple report to finish running (not exaggerating), to not being able to rely on the information in the report because it's clearly inaccurate. I honestly don't want to take the time to write about the dozens and dozens of unresolved issues we have been dealing with, but this software is a disaster! The best analogy I can think of is this. Imagine buying a new car that is supposed to have all the bells and whistles and new technology, but nothing works as intended. You go to start the car and instead the trunk opens. So you call to complain and they tell you that your "new feature request" will be noted, and when enough other people make the same request they will address it at that time. Hello! This is not a "feature request", this is a "fix your broken software request" so it works like any reasonable person would expect it to. It's unreal. I would never use WL again, and we are actively looking for an alternative.

Intelligent Fitness

Comentarios: It solved my online/ virtual experience that I was looking for.

Puntos a favor:

We changed from Zenplanner to Wellness Living and we are very happy that we did. Wellness Living had the Virtual and On Demand features that we were looking for. Our on boarding process was seamless and anyone that I have spoken to was extremely helpful. Wellness Living is constantly updating and adding new features. They also provide video tutorials to review their monthly updates.

Contras:

The Email Marketing section could have more options for organizing templates and automations.

One Happy Customer

Comentarios: We have been extremely happy with this software. So much so, that we have now implemented is at several clubs. Our clients love that it saves them money, compared to other club management software that we have used in the past. They also appreciate the ease at which their members can use it.

Puntos a favor:

The initial data migration went seamlessly. The software is easy to use and easy for our members to understand. They love the ease of the app and are more inclined to use it, because of how easy it is. The reporting is exactly what we needed and there are so many different reports that we utilize. Finally, when we have had a question on issue, the support team has been fantastic at responding quickly and providing a resolution. Our club is so happy to have made the switch.

Contras:

The only thing we didn't like was with one of the sales reports. We prefer to see the money that we actually receive, not everything that was billed. Once we realized we had to go under the advanced settings, to change the report from accrual to cash sales, we were able to see what we wanted.

Great Software; Learning Curves to be Expected

Comentarios: I would describe it 4/5 stars. The software is smart and up to date, and for the most part makes my life easier. However, I have had really confusing issues come up from the small details which have made life harder.

Puntos a favor:

The ability to create/edit/delete multiple classes of the same type at a time. The Zoom Integration feature. Ability to create memberships on autopay THE APP. I love the App.

Contras:

No calendar view available for client side of software. Creating "client types" which directly relate to different membership benefits is confusing. There is a constant question of "did the software do something weird again, or is it the client?" Some clients find the log in process confusing.

Life changing switch

Puntos a favor:

I switched from Mindbody to Wellness living about 2 years ago, and have never looked back. The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody. The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.

Contras:

I have no complains about the software. Maybe that there's a large amount of facebook page likes is required in order to use the booking feature, but that's on the facebook side not WL.

Fantastic

Comentarios: ”We recently switched to WellnessLiving from Mindbody, which we had been with for about 10 years. The onboarding process was amazing and the ongoing tech support, as I am leaning the software, is fantastic! I am obviously still learning the new system but thus far, I am super impressed with both the ease of use as well as the stellar customer support. I would recommend that ANYONE using Mindbody seriously consider moving over to this platform!”

Puntos a favor:

Ease of use Customer support Price Customer experience

Contras:

There are no cons. So far everything has been great!

If you're a music school owner, trust me I get how important this decision is.

Puntos a favor:

We have three locations, over 90 teachers and staff, and over 1,500 students. Choosing my management software has been extremely important to me , and I'm certain I have thoroughly researched every option . We started with Jackrabbit Since the switch , and it was...okay! It met our needs to some degree, but not all. Once we switched to Wellness Living in September of 2016, so much changed for the better. Our systems are now built on processes that take half the time because of all the automated features in Wellness Living WellnessLiving . My team has so much extra time on their hands now! It takes care of things that we always had to do on our own like notifying instructors of additions, deletions, and changes to their schedule, sending confirmation and reminder emails and texts to students, and booking new students or current students into additional programs. The schedule has always been one of the most important features to us. We have it up all day, and rely on it heavily. Wellness Living has, by far, the most interactive and convenient schedule we have ever used. We can do ANYTHING from the schedule, like create new lessons or classes, cancel lessons or classes, move lessons to another teacher (SO awesome for substitute situations), email, text, or cancel any student on the schedule, and a lot more. Other software programs we have used in the past force us to go to a different screen to do many of those things.

A software that is intuitive with a team who are dedicated to the success of your business.

Comentarios: I can run my business without needing a degree on computer science!

Puntos a favor:

When I finally switched to Wellness Living in April of 2016, I'd spent the previous 9 months agonizing about leaving MindBody Online. On one hand, my studio had 5-years of client data, and I was worried about the migration. Our staff was also familiar with the platform, and I was nervous about starting over with a new system. On the other hand, I was paying per month to run both studio locations, run they've engaged app and absorb their high credit card processing fees. To top it all off, we even needed to call into their technical support helpline to make minor changes to our schedule. Although any type of data migration from one system to another is never 100% seamless, the switch from MBO to Wellness Living was made seamless by the absolute dedication from the WL team. From sales to support, Wellness Living was single minded in the success of my business. We also received incredible training for our staff - something that we didn't get from MBO. In the end, we were up and fully running within 2 weeks. The functionality in the WL system is far easier to use (both studio ' client facing), we've had 0 outages, the cost of running WL are FAR less than many other systems and did I mention the WL team are fabulous? It's time to run your business on a studio management software platform that is intuitive, cost effective and with a team behind it who are dedicated to the success and growth of your business.

We were paying an extra $1,000 to MindBody's partners for YEARS!

Puntos a favor:

Our first yoga studio opened 16 years ago, so we had to use MB. Since then, we've expanded to three studios and finally decided enough was enough! We were tired of feeling like we're a number, waiting hours--sometimes days--for a call back from their customer support line; we were unimpressed with how slow their system ran and how every transaction required too many clicks resulting in a poor business-end user experience; we hated that their system was dependent on Java, a well-known insecure and archaic plug-in, which constantly needed to be updated in order for transactions to run properly; and we disliked that even as a loyal customer, our rates continued to increase year over year. As soon as we switched, I was immediately impressed with all of WellnessLiving's integrated features. With Mindbody we paid an extra money per month for all of their extra partners including automated and email marketing, website widgets, customer engagement software and rewards program. WellnessLiving has everything all built in! I love that I can build a beautiful email template in Mailchimp and simply copy it over into WL to blast out to all of our clients. I also love that I can create and automate targeted emails to touch clients who haven't visited in three months and offer them a discount code to lure them back in (and help jog their memory that they want and need us in their lives!)

Contras:

Switching software systems is no easy feat. I had a dedicated migration specialist who continued to listen to my requests and needs during this huge change. My team (including myself) has had plenty of questions along the way, and WL has not only been responsive to our needs and concerns, but they continue to make us feel like we're a valuable part of THEIR team. With change, there's bound to be a few bumps in the road, but any time an issue has arisen, WL have immediately taken quick action to resolve and promptly assuage our concerns. This type of customer service is what makes us feel like they are truly concerned about our overall experience. We've made a number of suggestions to help improve our experience with their system, and WL continues to listen to us to implement these improvements. Because their system is based off of what their customers want and need, we continue to see software improvements each month that help us attain what we need to make our business run efficiently and productively. It's empowering, as a client of WL, to feel like my concerns and suggestions are being not only heard, but actually implemented into their system. I am confident that we've made the right decision to switch over to WellnessLiving and am optimistic that they will be instrumental in our business growth!

Great software with some glitches

Comentarios: We use this system because it is so much less expensive than mind body, but it has its drawbacks.

Puntos a favor:

We like the user app and the interface when working through our browser. The app is studio specific so users are only shown our Products and services.

Contras:

The software glitches occasionally making it difficult for staff and members to access the schedule which is a huge problem. The app also lacks some important features and override permissions

I tried Schedulicity, Mindbody and now have been using Wellnessliving for 2 years

Comentarios: Free marketin
lots of tools for owner

Puntos a favor:

While working with MindBody, I started to look for a new provider for many reasons: Credit Card processing was too expensive (main reason) Mindbody only allowed MindBody Hardware (WAY TOO Expensive) -add are mostly with third parties and at an additional cost (Online booking widget is HORRIBLE) Text message reminders were too expensive (Wellnessliving Text messages included in price) The schedule's platform was solely based on payments (appointments will change color based on the payment status) When I switched, the things that I liked from the very beginning were 1) How beautiful the design of the platform was 2) How easy it was to use 3) Clients can now login with Facebook (so they don't NEED to create a new username and password) 5)How easy it integrated into my website etc., etc. basically great from day one. Once all my client data was transferred and I mean even all my future appointments, EVERYTHING, I was able to really put Wellnessliving to work for my business. With the Text messaging Marketing feature I have been able to turn around multiple slow weekends (3-4 appointments booked) to fully booked weekends (12+ appointments booked). I simply send a text offer to the clients that have not been to the office for a few months, and they call back to take advantage of the offer. It's such a beautiful and lifesaving process! Lastly, If you need help at any point or have a suggestion, they will be there for you listening. That is very Important for me

Contras:

What I like least about the software is that at times it could feel expensive but then I remember ALL the features that it has...

It is easier to use and a great price, making the switch was one of the best decisions we've made.

Puntos a favor:

I made the switch to WellnessLiving in Nov 2016 and we are so glad we did! We used Mindbody Online for over 6 years and found MBO to be very expensive and complicated to manage. We wanted something simpler at a good price. After completing several online demonstrations of some other softwares, we were more than pleased with WellnessLiving. After the switch, the WL team took time to train us, answer questions, and gave us as much time as we needed to be comfortable with the software before the transition. Transferring the data was probably the most stressful part of the process, but the team at WellnessLiving made it quick and painless. We did have 1 error after the transfer and they were quick to make the correction to the system. There was no extra work on our part! Staff and clients were a little nervous about the transition, but once they got a chance to see and experience the new software, we have had nothing but compliments. Our online sales have jumped 60% - paying online is much quicker and more convenient! The support team has always been very helpful in quickly answering our questions and educating us. Over the course of a year we have seen WellnessLiving implement some amazing upgrades taking our feedback to heart. It is always evolving to serve our studio even better. Switching software can be scary, but with a well managed software like WellnessLiving, it is easier to use and at a great price, making the switch was one of the best decisions we've made.

Contras:

If we have to list a con, the one thing that comes to mind is sometimes the dialog box that confirms a task has been completed lingers a little longer than needed. The site can be a little slow during peak times, but has never been to a point where it's become an issue.

Wellness Living: A good idea, with poor execution

Comentarios: Implementation required numerous "workaround" to get the system functioning for our business model. I never like workaround because they require extra attention to maintain and they often fail, which several have since implementation. To ensure readers that I am not simply a disgruntled, malcontent.
In the almost 2 years that we have been using this tool, I have personally submitted 16 engineering level changes to WellnessLiving. This means that the issues I have had with the tool were serious enough to warrant software engineer level attention AND planned changes to the softwares operational or process flows. I was told this tool has been in development for 10 years but it truly feels as if I was beta testing and sub par product. The way their email system works is arcane WYSIWIG editor with VERY limited image and file management. A BIG ISSUE IS: The products in the store can NOT be placed in the same cart as our services so we are forced to run multiple transaction with a client credit card if they want to book a workshop and buy something from our store. I have had the second transaction be rejected because the bank card assumed it to be an error. Why would they do that? WellnessLiving charges a small fee for every transaction so, in my considered opinion, these additional transactions add a lot to their profit margins but are a significant inconvenience for my clients. There are many other solutions out there, make sure you check them out too.

Puntos a favor:

We were looking for an all in one solutions to manage our business model which includes a training center, wellness clinic, space rental, a store and memberships. WellnessLiving seemed to fit the bill and they seemed to have the xperience to pull it off.

Contras:

Coming from a database development and management background, I was stunned at how poorly organized the process flow was within the tool. From client registration to product sales, the logic to get from point Å to point B is very cumbersome for admin and client alike.

WellnessLiving Review

Comentarios: Overall, I like all of the features and I especially appreciate how affordable it is!

Puntos a favor:

I love the how usuer friendly most things are. I like the ability to quicky duplicate classes and purchase items. I like the ability to group members and to email/text members. It really is a one stop shop! I also love the reports!

Contras:

I feel that sometimes there are a few more steps then necessary. Things could me streamlined a bit. I also receive complaints about glitches and errors from my clients semi often, when they are trying to sign up for classes.