18 años ayudando a las empresas colombianas
a elegir el mejor software

Sobre Atera

Supervisión y gestión remotas (RMM), automatización de servicios profesionales (PSA) y control remoto: la felicidad del cliente en un solo lugar.

Descubre más sobre Atera

Puntos a favor:

Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

Contras:

Lack of some of the features that are presented in similar prices products.

Valoraciones de Atera

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,5
Funcionalidades
4,3
Relación calidad-precio
4,6

Probabilidad de recomendación

8,9/ 10

Atera tiene una valoración global de 4,6 estrellas sobre 5 según las 417 opiniones de usuarios de Capterra.

¿Ha utilizado Atera antes?

Comparte tu experiencia con otros compradores de software.

Filtrar opiniones (417)

Carl
IT Manager
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Possibility to be Great

4,0 hace 4 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Angie
Ing Software en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Es bueno

4,0 hace 2 años

Puntos a favor:

Este aplicativo es muy bueno completo e intuitivo tiene muchas herramientas utiles para diversas areas.

Contras:

Lo unico que veo es que su precio es muy alto a comparacion de otros aplicativos.

Juan Andres
Administracion de Empresas en Colombia
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Perfecto

5,0 hace 2 años

Puntos a favor:

Es un aplicativo que cuenta con muchas herramientas ha funcionado de maravilla.

Contras:

A sus herramientas de parcheo les facta actualizacion.

Usuario verificado
Usuario de Linkedin verificado
Construcción, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Buen software help desk

5,0 hace 2 años

Puntos a favor:

Me parece una muy buena solución TI, fácil de usar y también de configurar.

Contras:

Quizás el costo mensual parece elevado, pero al final merece bastante la pena.

Robert
Robert
Information Technology Manager en EE. UU.
Usuario de Linkedin verificado
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Atera is the clear winner in the IT management space

5,0 el año pasado

Comentarios: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Puntos a favor:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Contras:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Raymond
IT Helpdesk Management en Sudáfrica
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Atera Automated Patch management and Copilot has improved our efficiency and productivity

5,0 hace 6 meses

Comentarios: I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone

Puntos a favor:

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Contras:

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Meghna
Content Specialist en India
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

A user-friendly RMM solution

5,0 el mes pasado Nuevo

Comentarios: Atera is a promising platform for businesses looking for a cloud-based RMM tool. It comes with extensive features and a transparent pricing structure. Overall, I had a smooth experience with Atera, which made my work easy and manageable.

Puntos a favor:

Atera offers a comprehensive toolset that addresses the core needs of remote monitoring and management.

Contras:

Like most tools, Atera has a steep learning curve. It might require additional learning, resulting in an investment of cost and time.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Simple and affordable, to the point.

3,0 hace 3 semanas Nuevo

Comentarios: It is quite good because it includes remote access and PSA so there's not much need for other tools and is cost-effective too. Some features are overwhelming.

Puntos a favor:

It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software.

Contras:

There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own.

Cade
Owner en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best RMM for The Money

5,0 hace 3 meses

Comentarios: I have had a great experience with Atera in the over 6 years I have used it, and they are very solid and always growing and releasing new features.

Puntos a favor:

Ease of use, customer service is very responsive, always implementing new features. Per tech pricing.

Contras:

The advanced reporting is behind a paywall, and some of those reports are included in other RMMs.

Usuario verificado
Usuario de Linkedin verificado
Servicios jurídicos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Essential tools for onsite and remote IT

5,0 hace 10 meses

Comentarios: This is the second company I have been onsite IT for while using Atera.
- Good tools
- provides the majority of tools needed for systems monitoring and support.

Puntos a favor:

Available via browser, stays logged in until it times out. I can get to any system that the agent is installed on to assist end users and to check performance and status.

Contras:

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP. - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage. - wish there were more useful scrips available.

Usuario verificado
Usuario de Linkedin verificado
Internet, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

I am fascinated with the management of it thanks to atera

5,0 hace 10 meses

Comentarios: Particular experience remotely viewing the resources of the software we develop has been very good, it has complete report management, it also has the ease of controlling the software remotely and it has a good quality of compatibility with third-party documents.

Puntos a favor:

I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

Contras:

I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.

Mousumi
Marketing Associate en India
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A Game-Changer, But Not Perfect

5,0 hace 5 días Nuevo

Comentarios: Great tool for IT teams & MSPs, but it surely needs some refinements in reporting, UI & support.

Puntos a favor:

Super easy to setup and get running, no complex installations or long processes. The all-in-one platform is a life saver. Remote monitoring, patching, ticketing, all in one place. Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower connections. Their AI-powered automation is pretty neat, saves a lot of manual work.

Contras:

The reporting system kind of meh, not very customizable, lacks some deeper insights. Mobile app is buggy sometimes, crashes when switching between tickets. Would be great if they had more third-party integrations, feels a bit limited.

Kannan
Marketing Manager en India
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

"Great all-in-one RMM tool"

5,0 el mes pasado Nuevo

Comentarios: It’s the perfect solution for managing everything in one place without overcomplicating things.

Puntos a favor:

Atera is super easy to use and doesn’t take long to set up.

Contras:

The reports could use more customization options.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Good software but expensive

4,0 hace 2 semanas Nuevo

Puntos a favor:

It's simple to use different tools starting from a unique dashboard

Contras:

Pricing is a bit high, paying per user, not a real deal

Usuario verificado
Usuario de Linkedin verificado
Práctica médica, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Great, Especially for a 1-person IT Department

5,0 hace 11 meses

Comentarios: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Puntos a favor:

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Contras:

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Alex
Information Communication Technology Specialist en Kenia
Grupos de reflexión, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Remote Monitoring and Management Program of 2024

5,0 hace 6 meses

Comentarios: IT management on my end has been so seamless with the help of Atera.

Puntos a favor:

I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools. It allows me to offer remote support which resolve issues rapidly.

Contras:

When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now.

Chirag
Chirag
Associate Analyst en India
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Atera provides efficient and streamlined IT management

5,0 hace 9 meses

Comentarios: Our experience with Atera has been quite excellent. It has altered our IT management procedures by providing a comprehensive solution that streamlines operations and increases efficiency. Atera's user-friendly UI and intuitive design have simplified task navigation for our staff.

Puntos a favor:

Atera provides a comprehensive all-in-one solution that smoothly integrates RMM, PSA, and remote access. Its user-friendly layout makes navigation simple and allows for more effective use. The cost-effective pricing strategy based on technicians offers scalability and budget clarity. Real-time monitoring and alerts enable proactive issue discovery, which reduces downtime.

Contras:

Integration with third-party programs is somewhat limited. Understanding advanced features may necessitate additional training time. Dependence on consistent internet connectivity may provide difficulties in some regions. Relying on third-party integration for remote access may reduce flexibility.

Uchenna
Human Resources Manager en Nigeria
Gestión de organizaciones sin ánimo de lucro, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Robustious Online Ticketing 🎫 Management Program

5,0 hace 5 meses

Comentarios: Real time monitoring and IT ticketing management are the crucial benefits which I relish.

Puntos a favor:

Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera.

Contras:

There has never been any daunting aspect on this program.

Benjamin
Android Developer en Kenia
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Atera for efficient workflow

5,0 hace 6 meses

Puntos a favor:

I like that I no longer need to search for information because Atera provides with real time dashboard,Also I find it indispensable because it makes everyday tasks like patch management,remote desktop access and ticketing a breeze.

Contras:

Nothing really,Atera is distinguished by its intuitive user interface and efficient workflow.

Rohan
Products and Platforms Engineer. en Países Bajos
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Atera! A stable and All in one IT solutions management Platform.

4,0 hace 8 meses

Comentarios: Overall I am happy with Atera for Immediate remote assistance.
It happens a lot of times where some changes could not be pushed through Windows GPO or Intune, in those cases this is the last stable option to push changes to client machines, in many cases this has been a lifesaver for me specially when existing PAM solution fails!

Puntos a favor:

I work in our organization managing Products and Platforms on employees machines. Atera is the platform I use to take remote into the target machines and to push Automation scripts once approved by management. I have never had any issue with Atera till date. The most I like is the UI stable and simple.

Contras:

Sometimes the remote session fails, sometimes, I have to login twice I don't know the reason why and it doesn't hinder me much. Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info which sometimes get updated later.

Devendra
Software Testing Manager en India
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The best Rmm , Atera!!

4,0 hace 3 meses

Comentarios: My overall experience is Amazing iam enjoying it alot . They are headed into right direction and they are working hard to evolve with time and they are updating the
System time to time which is a great thing.
Iam a user of Atera from last 2 years and its User interface and customer service is amazing and iam not facing any issues with them so far, great Company provided me all the support i needed.

Puntos a favor:

They are the best providers for Remote management and monitoring And iam totally impressed with the support and the service they are providing. Mainly the thing i like the most is the security they provide to acess the accounts and The rapid response we have got from their commercial team and Support team .

Contras:

Ticketing system is laking alot , including Scheduling it. Its a growing platform but they should improve this

Neelam
Software Manager en India
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The Best Thing for RMM And Must have for MSP's!

5,0 hace 2 meses

Comentarios: My overall experience is just Awesome , they are the best in the market for Resource Management and so far i am really happy with them .
Its a must have for RMM and Also Atera Copilot AI function is amazing! It can help you to solve an issue and also help create a knowledge base for the issue to reference in future problems saving so much time!

Puntos a favor:

The best thing about Atera is the Licensing Model Which is very fairly priced and Valuable to the end user I have been a user for 3 years now and iam truly satisfied with the Services they provided to me, The rapid response we have got from their commercial team and Support team to assist us in our requests is a testament for customer driven focus.

Contras:

There is no cons for me atleast, i really enjoyed the services.

Prince
Digital Marketing Head en India
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Cost Effective Product for IT Management

4,0 hace 4 meses

Comentarios: We have been using Atera for last 6 months and it has been very helpful. It is being used as an all-in-one RMM platform for all the centralized IT management, remote support or proactive monitoring. It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and real-time monitoring. This has helped a lot in enhancing the operational efficiency, security and client satisfaction.

Puntos a favor:

Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients. The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere.

Contras:

While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs. The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision.

Fernando
Administrative en España
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Atera keeps my IT business running smoothly with its easy-to-use interface and powerful features. Love it!

4,0 hace 6 meses

Puntos a favor:

Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time.

Contras:

Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization.

Mirza Istiakh
Junior React Developer en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

My real friend in this IT industry for help.

5,0 hace 9 meses

Comentarios: If you're tired of juggling a million IT tasks, give Atera a try. It's seriously simplified my life and saved me tons of time.

Puntos a favor:

Honestly, Atera is like having an extra team member, but without the coffee runs! It's super easy to use, even for someone like me who isn't a tech whiz. The automation is amazing, it feels like magic sometimes.

Contras:

Hmm, I'm still searching… Maybe they could add more integrations? But honestly, it's pretty solid.

Harlan
Tech en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It's Atera

4,0 hace 8 meses

Comentarios: Definitely positive, but it never blew me away.

Puntos a favor:

I think they have great support when it comes to the product and its features.

Contras:

There have been changes to the UI over the years that make it prettier, but less functional.