Opiniones de Timely

Easy to use

Comentarios: Solved our previous complicated process of clients booking online.

Puntos a favor:

Ease of use - very easy for our non technical staff to get using it. Simple UI makes it like other familiar software. I love the integration with Google Contacts and Google Calendar - our clients are impressed when we answer phone calls using their name.

Contras:

- They recently introduced packages - but they can't yet be booked online by clients. We have a work around in our setup - but it causes a bit more admin work. - I'd also like to see more options for the rules around when consult forms are sent out. - International clients have trouble booking with us - since you can only allow clients with the same phone country code as the business to book in online. - Having some difficulty with Mailchimp integration - we've switched to Timely > Zapier > Mailchimp instead of Timely > Mailchimp directly.

Great software for salon users

Comentarios: Great experience

Puntos a favor:

Everything is online. Can manage my business well from home and easy for team to use

Contras:

Very expensive and price has gone up significantly since I started using it in 2015

Untangled Hairstylists

Puntos a favor:

I like the integration of eftpos so that the staff dont have to manually type in the amount so theres minimal error

Contras:

The reports i need can be a bit hard to find

Tmely a great product

Comentarios: I thought the AI-powered features, smooth workflow process, and user-friendly interface were really valuable. and a great time saver

Puntos a favor:

i found the AI-powered tracking is very good

Contras:

i found Timely to be a higher priced app

Love timely - fantastic booking system

Comentarios: Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team

Puntos a favor:

Ease of use for clients allows me to get on with my day while clients book online and captures booking fees

Contras:

Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month

Perfect System for a single user

Comentarios: Overall my experience with timely has been great. I recommend it to all my other friends who are beauticians. It’s helped me to elevate my business 100%.

Puntos a favor:

Timely has been instrumental in my business becoming more serious and structured. I love timely in all aspects but the ones that stick out to me are TimelyPay - it is so seamless and gives me peace of mind if a client no shows, my clients also find it so handy when they don’t have to bring their purse. I also love all of the reports, it helps me with my tax return at the end of the year and the Future Value report is great for seeing what you will be earning that month. I also love the timely aesthetic it’s clean simple modern and fresh.

Contras:

I wish with the reports where you can chose what length of time you want to see we had a “Next Month” option instead I have to use “Specific Date Range”. Other than that one issue I don’t have anything bad to say about timely!

Beauty Owners review of Timely

Puntos a favor:

There is honestly so much to love. I think it's all seem less and therefore everything together is just great

Contras:

One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit

Timely So True With Right Now Scheduling

Comentarios: I like Timely and appreciate efficacy of use

Puntos a favor:

Easy of use, friendly customer supports and education

Contras:

Need for more hands on training opportunities

Excellent system for busy hair and beauty salons

Comentarios: The best system we have found for ease of use and the reports are great to help keep stylists/therapists on track.

Puntos a favor:

We particularly love the ease of use for both staff and clients. The reports are great, perfect to help keep the business on track.

Contras:

we can find it tricky with refunds and credits on account.

Functional Appointment Scheduling Tool with Intuitive Calendar View

Puntos a favor:

Functional and remembered my data so I could quickly and easily re-book appointments

Contras:

Log-in regularly required a text message code, and I sometimes didn't have my phone near me, so this was an inconvenience

Easy to use

Puntos a favor:

Easy to set up, easy for clients to use

Contras:

Takes a while to set up at the start, calendar syncing took a while to sync at the start also

How Timely works for me

Comentarios: Great software, easy to use and helps the everyday running of the salon run smoothly....

Puntos a favor:

I fine timely most beneficial for my company.most of all I find it easy to use and saves me alot of time in everyday tasks....

Contras:

The only thing I can think of that could be beneficial to add would be more options under the reoccurring appointment option

CM Dell

Comentarios: Would like better phone contact with customer service.

Puntos a favor:

Calendar, message reminders for clients

Contras:

It's time consuming to go into the client to delete or change. I'd like to be able to quickly scroll through and then return back to where I was not back at the A's

L’Reigns Hair Salon

Puntos a favor:

I love the ease of use with Timely as I am not very good with computers and technology so I find the system pretty easy to navigate and work out

Contras:

I would like a loyalty scheme to be available. Some things are o my available to higher levels and as I am a sole trader I am on the bottom level

Review

Comentarios: Good!

Puntos a favor:

Online bookings, deposits, easy to use!

Contras:

No consultations form options for less pack

Timely review

Comentarios: Easy to use for clients & myself. Orderly & enjoy using it.

Puntos a favor:

Colour coding appointment. Having history on client & suggestions to book again

Contras:

Being able to stop clients moving small appointments to other days eg fringes trim

Good app for Scheduling.

Comentarios: Timely is nearly perfect, it promotes ease of use.

Puntos a favor:

The time tracking feature is superb.It is very efficient in scheduling too

Contras:

It becomes limited when i want to use it on my mobile phone

The revolution of my business

Comentarios: The ability to send automatic reminders to my clients has greatly improved timeliness and reduced last minute cancellations. Also, the service and product recommendation feature has helped increase my income by offering personalized suggestions to my customers.

Puntos a favor:

I can't believe how it has revolutionized my business! What I like the most is its magnificent and customizable calendar. It's so easy to use and puts me in complete control of the customer experience! I no longer have to deal with those old paper booking methods, everything is digitized and impeccably organized!

Contras:

My least favorite thing is that it can be a bit tricky to set up at times. Being a low-tech person, it took me a bit of time to understand all the features and customize the software to my specific needs.

Great for allowing clients to book in with you!

Puntos a favor:

Awesome tool for letting clients book in with you automated.

Contras:

Little costly but on the whole does a good job

Timely

Comentarios: Excellent product and features that are at a very reasonable price. The software offers more features that we don't utilize just yet, but may in the near future.

Puntos a favor:

Integration with our current process and systems was easy. It actually made it more efficient. It is user-friendly and employees/clients find it to be "high-tech"

Contras:

Sometimes the software lags (rarely) and requires us to stop and refresh/restart the program. The cost is reasonable but we wish it was slightly cheaper.

This is the closest to perfect I have found in scheduling software for hair salons.

Puntos a favor:

The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make it very relaxing if you plan to have more service providers in the future. You will not need to calculate a higher rate when the big day comes. That one is also a rare and beautiful gem in the world of salon software! The online booking widget and mini-website are customizable, look sharp and they optimized for mobile websites. It even works with WIX!They also have email campaigns, reminders via email and SMS/ text messages. You can decide at what time intervals your messages go out. This is super handy if you tend to goof up when rescheduling a client. The default is set for 10 minutes and I think it's perfect. If you accidentally put someone down 15 minutes later than intended and move it when you realize 3-4 minutes later, your customer will only get one notification. The correct one. Very cool!

Contras:

There isn't anything that I "dislike" about the software. There are a couple of things that should be implemented that are a bit mind-boggling as to why they are not already. Such as tips... That is probably the most annoying thing I have found. You have to create a product named "Tip" and add it every time that your customer tips you, which is every single sale. It's not a huge problem when you are checking the customer out. The headache comes later when you are doing your accounting and you have to do separate calculations, rather than just sending it straight over to your accountant. The last booger is that the texts/SMS are not included in the plan price. You must purchase them separately. However, this could be a "pro" for those that don't want to use the SMS feature. Surely the price would be higher if they were included.

Simply brilliant!

Comentarios: Where to start? There are just so many pro's to Timely it will be a struggle to keep this short!
We at Body Image Beauty recognise that the appointment book is central to our salons smooth running. We searched endlessly for a solution that would fulfil the needs of operating multiple salons without the cost, technical issues and re-worked solutions we had previously encountered. Our requirements were simple - to have an affordable appointment booking system that all our salons could access simultaneously and include shared treatment list, product list and client list. No more VPN's, Remote Access or screen sharing.
Timely met our needs, then mesmerised us with its myriad of features and ease of use. It cannot be emphasise enough just how easy Timely is to use. Our employees only get a half hour introduction to Timely and can be totally familiar with 80% of its features by the end of the day having used it for real. It's easy to find out what Timely can do so the main points will be about what it did for us.
We use all the Timely features ' every one of them is useful and will enhance how you manage your business and how you interact with your clients.
In real-world terms what Timely gave us was a single unified system utilised by all our salons. Changes to our prices were immediate and everywhere, client's details and history shared between all salons and bookings for one salon can be taken and entered by another salon - or by any employee from anywhere with internet access.
As with any system it's not without flaws. The difference with Timely though is twofold: a) They listen to their customers and react swiftly to fix bugs and implement new features, and b) The changes are immediate without the need to install anything. We no longer need to worry about updates or installing software, and because it's `in the cloud' computer hardware or backing up data is no longer a concern ' all I need is a browser. This is the first time we have felt confident that our appointments and client data are secure and backed-up all the time. It would be devastating and catastrophic to lose all that information.
After nearly 18 months using Timely we've had 100% access to the system and consistently fast page responses. There was no noticeable drop in performance even after switching to mobile data and the amount used would easily fit within a 1GB monthly plan.
I really could just go on and on and on''.

Left too much on the table

Puntos a favor:

This software was pretty easy to setup and in the beginning it did most things well however....

Contras:

Bugs and feature requests took waaaay too long to fix or be considered. Timely went down the "salon" route meaning it no longer suited my needs. They only implemented IOS updates and disregarded Android. Their response was "we don't feel developing for Android is worth it, buy an ipad", which is just mind boggling

I've been using Timely for almost a year now and it has made a huge difference to my business.

Comentarios: It has given my small business a much more professional image and allowed for me to easily take payment by credit card. The invoicing system has helped with record keeping as well as being professional. Reporting tools are also really useful. Has helped to make it easier for new clients to get in touch with me and made making an appointment with me so much easier. It also saves me time.

Puntos a favor:

It has made life so much easier for me and my clients and has helped to give my business a much more professional feel. It's very easy and logical to use and to amend and add to. The linked invoice system is excellent and again helps a small business to give a professional feel. It has also easily allowed me to add in extras like package deals and to invoice for products that I sell. The help is good too - there are lots of help documents available along with videos which often answer my question. When they don't, I've found the customer help very responsive. Sometimes they get back to me within an hour or two, sometimes it will be the next working day. Having the option to 'talk' to a human is reassuring. I very much recommend Timely to other small businesses, and whenever I struggle to make an appointment for myself with someone that doesn't have an online booking system I am always grateful that I followed a recommendation to give Timely a go!

Contras:

There's not much I don't like. I've had some issue with the appointment confirmations and reminders going straight to junk folders instead of inboxes which is a bit of a pain. If I've booked in a new client myself, and then the next appointment they do it, I end up with two client profiles which is also a bit of a pain. However there is a 'merge client' option which deals with this quite easily.

Intuitive cloud based software that's easy to use and goes with your business.

Comentarios: I saw a successful barbershop that I wanted to model my business on.
From there I wanted to know what booking software they were using because it was on an iPad.
Without any software training, a trial
period and my scissors in my hands it gave me the perfect edge (pun intended).

Puntos a favor:

Automatically sending out reminders via email and text makes me more profitable with less downtime. Online booking is like having someone book all your appointments for you, except without the cost. And considering 10-12 years ago hairdresser computer/software packages could cost you up to $12000 in upfront costs, Timely has a price I couldn't refuse.

Contras:

The only thing I could think of would be to have a 'Next in line' or waiting list cue via the software to make it easier then writing them down manually and then booking them in. I think the Check out transaction area could be tweaked a little. When processing a sale it defaults to 'On Account' which is one extra click that I with I didn't have to do. If it was defaulted to Credit Card it would save the extra click on 70% of my transactions. Doesn't sound like much but it all helps.