Opiniones de Weave

Essential for business

Puntos a favor:

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Contras:

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

Very Satisfied

Comentarios: This has brought a better approach to managing high call volume with limited staff. A lot of customers like the easy responses to confirming appointments via text and the payment options.

Puntos a favor:

The app is easy to use and simple to navigate through.

Contras:

The desktop app can recommend an update several times a day and make you sign in again. Updates are a good thing, but once a day would be recommended vs 3 times a day.

When my phone number was transported over to Weave they did not have my number working for 2 days

Comentarios: [SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

Puntos a favor:

I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

Contras:

I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

Patient interaction improvement has been off the charts.

Comentarios: The overall weave is a great product, and the customer service is fantastic. Not thrilled with sales team that told us we had the appointment reminders capacity.

Puntos a favor:

The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!

Contras:

Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave.

Weave is the BEST

Comentarios: Easy to use and great support system Highly recommend

Puntos a favor:

This is the best patient communication tool out there. Tried different companies and Weave is the BEST!!

Contras:

I really don't have any complaints about Weave

One-Stop Info on your patient!

Comentarios: Good! Support is helpful. I appreciate the interaction available between the phones and the app, Too!

Puntos a favor:

The app! Tells us so much! It's quick and easy to access.

Contras:

Forms are troublesome. More write-backs would be nice.

Great Experience

Comentarios: Weave has been overall a great experience. I Love the mobile app and the desktop version

Puntos a favor:

I love the simplicity of the program. I enjoy having the desk top version and also having an app on my phone

Contras:

I don't have any yet. I seem to not have any issues with the program

Weave updates continue to impress

Comentarios: Overall, our office has had positive experiences with Weave. We have given a lot of feedback to the company and have appreciated the new updates that the company continues to improve. The option to view the upcoming schedule through the Weave application has been one of my favorite parts of this software. The ability to look at our office schedule from my cell phone has been extremely helpful when our office is without power. I also appreciate the ability to receive calls through our office on my cell, with just a couple of clicks.

Puntos a favor:

Our office has appreciated the ease of use of both the desktop and mobile applications on our phones. We can quickly communicate with our customers and with one another through private team chats.

Contras:

Weave is a VOIP system, and have experienced issues with internet connections. We have occasionally struggled with static feedback with calls, both received and those called out. We have sent reports to the company and hope they continue to improve these problems.

Great Product. Support Absolutely is the Worse.

Comentarios: When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified.
Support is:
Very slow with acknowledging an issue.
Slow response to the issue at hand.
No sense of urgency, especially when phones are lifelines of the business.
Constantly explaining to each support rep of how our particular system is setup.
Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.

Puntos a favor:

Hippa compliant, Chat features, simple interface, all-in-one product

Contras:

Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.

Patient Coordinator

Comentarios: Weave has made my job easier by the convenience of communicating with patients and the convenience of being able to see the schedule from home in case there is a snow day, I don't have to risk driving in the snow in order to reschedule patient's. With weave I am able to do that from home.

Puntos a favor:

I love how easy it is to communicate with patient's.

Contras:

I have been working as a patient coordinator for around 6 months now and I have not found anything that I am unhappy with when it comes to wave.

Love the Weave Software

Comentarios: We have loved our experience with Weave. Our schedule stays full most days without a lot of extra help.. We get so many compliments on our reminders patients love the texting

Puntos a favor:

I love seeing who is calling before I answer the phone as it helps me be prepared for the caller. Love the reminders that are sent out. We have a lot less no shows and frees up our time from manually having t call or write reminders.

Contras:

Sometimes the phone glitch a bit, one of the phones won't ring at times at the front desk then I have to move to another location

Highly recommend Weave for Dental offices

Comentarios: We love Weave and are so happy to have this communications software.

Puntos a favor:

Extremely easy interface. Very easy to navigate. Extremely reliable and gathers information quickly to send reminders. The in-office chat option is extremely helpful in communicating information discreetly.

Contras:

The only thing i wish that we could do is to delete a queued message. For example, if we scheduled a patient by mistake or for the incorrect type of appointment and change it afterward, it gathers the information in the queue and cannot be changed or cancelled.

Weave is definately something I would recommend to anyone.

Comentarios: Overall I am happy with weave. I use it every day and what I use works beautifully. I am looking forward to being able to do more from this platform.

Puntos a favor:

I am excited to see them progress forward. I have already been wittness to the progression since our office first started weave about a year ago. The onboarding staff were amazing and very helpful.

Contras:

The fact that they were not fully intergrated at first. They say they are now, however, I think there are still several kinks to be ironed out. But that is usually the situation with any new intergration.

Seamless integration of telephone and texting with easy recall and reminders

Comentarios: Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.

Puntos a favor:

The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

Contras:

At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

Patient Communication

Comentarios: Overall I love using weave. It has made a positive difference in my practice.

Puntos a favor:

The ease of use. The instant communication with my patients.

Contras:

Frequent service interruption. Change/elimination of features that we have grown accustom to using.

great for front office and team messaging

Comentarios: supper easy to use , text message is the new thing so everyone replies and answers quick. love the review button to send out and we see who responded and can write back

Puntos a favor:

how easy it is to load on the new computers or phone for the mobile use

Contras:

when using the mobile app when a call comes in the caller ID doesn't work and its just phone numbers so I really don't know when the call comes from work

new Weave user

Comentarios: We had several issues when initializing the phone system. I wouldn't mention this if the issues had been addressed in a timely manner but it has taken almost a month to get everything set up properly. Also the response time in answering questions and fixing issues that may have potentially lost us some business were not taken care of in a timely manner.

Puntos a favor:

We like how it incorporates all communications into one platform that ties into our software system.

Contras:

It does not provide a newsletter/email blasting platform. We use that a lot when we are having specials, discounts, events, and keeping our patients current as to what is going on. Also it has no way for patients to check in and have forms to sign that would incorporate into our EHR system. 2 downfalls that your competitors offer

Weave review for dental office

Comentarios: Great. It may be pricier than other programs, but I save a lot using the voip program so in the end it evens out. Plus has more features than other programs

Puntos a favor:

I love that o can check schedule from an app on my phone. I can also contact patients from home using the app and the outgoing phone number is the office number

Contras:

The voip phone sometimes cuts out. Not really weaves fault, it the area I am in where the internet is not always reliable

Weave has been beneficial in several ways to our office.

Comentarios: As stated before, we love Weave and what it has done for our practice. It has brought us up to date in the technical world, it has allowed better patient communication, and be more time efficient. At times I feel like we have hired another team member to help with all the features we have been able to benefit from within Weave and it has been a game changer for our team.

Puntos a favor:

Before Weave, we were using one company to offering texting to our patients and another company for phones. When we first discovered Weave, I was excited to combine our phones and text messaging feature with the same company & have the same text number be with our office main line. Little did we know all the amazing features Weave would continue to offer! For our office to now offer auto-reminders, sync confirmation texts, a mobile app, communicate with patients off hours via phone or text and appears we are at the office, team communication during office hours via computer, digital forms that are customized to our office, data collection, payment links to patients, and more. We are so blessed to have found Weave and implement into our practice.

Contras:

I wouldn't say there is anything we necessarily dislike about Weave.. we were in the beta group for forms and we know there was a process of designing and having bugs worked out. We are very patient knowing it will be worth it in the end. The feature that would be nice in the future would be to also offer to send patients digital forms or payment links from the mobile app!

Really liked weave but man, customer service DOES NOT DELIVER SOLUTIONS.

Comentarios: So in short, easy to use given everything is working correctly however customer service DOES NOT resolve the issues they claim to and apparently even if you do a "free trial" of any features, you're still going to get charged and then it's going to take MONTHS of back and forth to get the charges removed. And there is still no guarantee that they have been. BOO. Prior to this situation I would have happily recommended weave to any office...now I'd would not recommend and instead warn against it.

Puntos a favor:

Weave is easy to use, makes communication between staff and patients a breeze.

Contras:

We have used weave for years for features such as 2 way texting, faxing, appointment reminders/confirmation and payments. About 6 months ago we felt that we may be interested in adding the online scheduling and online forms feature to our account. We opted for a month long free trial for each feature which, unfortunately did not start at the same time as the onboarding person we worked with was unaware that we were doing both and also didn't really seem to know what she was doing anyways. We got a brief explanation of how to use these features and had maybe 1 of 5 questions answered then and there. No worries, it was pretty self explanatory. Unfortunately these features did not mesh well with our EHR system (even though we were convinced that they would) and when we reached out to customer service about the issues we ran into we were put on hold for LITERALLY 4 HOURS?! After that hideous hold experience we decided to go the email route. There was no follow up to resolve the issues and by the end of the month free trial we hadn't been able to successfully use either of the features. So naturally we decided to stick with what we had already and opt out of the new features. It was at this point that we called at the end of the month to ensure that we would not be charged for these new features to be added to our account. After a half hour long call of being told "you don't have to call, at the end of the month the free trial will automatically end and you WILL NOT BE CHARGED" I was confident we could check this off of our list of things to do. Well get this, WE STILL GOT CHARGED. This then spiraled into us having to call weave not once, not twice, not even three times but FOUR TIMES to try and get this billing issue fixed. I kid you not, every single call ended in someone promising us that the issue had been resolved when it in fact had not. This lasted over 5 months of us getting notifications that our account was past due and emails from weave stating that we had an unpaid invoice and blah blah blah. Again, within one of those 5 calls in total I spoke with them again about this issue when I was again told it was taken care of and then BOOM! WE'RE LOCKED OUT OF OUR ACCOUNT AND OUR PHONES ARE NOT WORKING. WOW AWESOME. I had to call YET AGAIN, this time I'm told there is an invoicing issue but that they will unlock out account so that we can continue to use it. Now we are in again and using it still but we are still getting a constant pop up stating that our account is past due and you know we have the slightest feeling that the problem is still not resolved.

Ultimate Communication Tool

Comentarios: Our overall experience with Weave is very possible. It's not "solving a problem" as much as it is providing an absolute necessity.

Puntos a favor:

We love that we are able to communicate with our patients quickly and effectively as it relates to their appointments. It has been really helpful when we are not in the office or in the event of emergency. It also allows the doctors to look at the schedule in advance.

Contras:

We are currently having some issues with call quality. There are delays, and patients have complained about us cutting out. We can hear these quality issues in some of the recorded calls. In terms of scheduling, we love that we can see the schedule at a glance, but it's very bare bones. It would be awesome if we could see appointment notes in the scheduling feature, because when doctors review their sched off site, they're not always sure why the patient is coming in or why they were scheduled the way that they are.

Handles Desktop Texting with Clients

Comentarios: This is good for texting with clients and for handling VOIP telephony.

Puntos a favor:

I like that we can SMS text with clients from the desktop computer, and can handle VOIP-level functionality with the phones.

Contras:

We cannot create text broadcast groups, to which clients can subscribe/unsubscribe. With ZipWhip, we could do this.

Overall happy with Weave

Comentarios: Weave runs our entire phone system, texting ability, faxes, review requests, etc. We really enjoy using this system!

Puntos a favor:

Generally easy to integrate. Overall user friendly. It's nice to have access to the schedule on your cell phone. Most patients like the texting feature - and it comes through as our office phone number which is KEY so that they don't think they're getting spammed. The staff messaging feature is also nice. Being able to change and update office hours so that the correct voicemail plays is also very nice. It integrates nicely with our electronic health record system. No excessive paper waste w/printed faxes - they can be downloaded and then uploaded to the proper spot.

Contras:

Automatic Review request text messages go out to even patient who don't show up for their appointment - so they really need to be manually done until someone at Weave can fix this. We also often go through periods of time where our faxes don't send through which becomes frustrating. Customer service is typically available to help. No mass Email option for promotions, etc.

Want to streamline your patient communication and save money?

Comentarios: After the initial training period, and understanding how to use the software to our best benefit, we appreciate the call logs (which it also monitored by employee the # of text messages that are sent), the fax option, the pop-ups when patients call and the use of text messaging with history always available for the patients. As the consultant, I appreciate the ease in changing the voicemail messages, as well as using the app to review the schedules.

Puntos a favor:

We switched to Weave when the pandemic started so we would have more control from home relative to messaging to our patients. We really appreciate the pop-ups that tell us whose calling and keeping a log of the incoming and outgoing calls. (In other words, we like VOIP!

Contras:

The campaigns - not enough customization vs other platforms that we have used.

Worth Every Penny

Comentarios: Overall I think Weave is a phenomenal product and I am happy we found it for our practice. They continually are adding new features and provide webinars to allow everyone to master their product and use it to the capacity it is designed for.

Puntos a favor:

The real-time text message communication it allows between our office and patients is invaluable. The digital forms that write back into Dentrix are a huge advantage as well. I also appreciate the in-office chat that allows us to communicate with co-workers and not constantly leave our work stations to ask simple questions or communicate something they need to know. These are only a couple of the great things about Weave.

Contras:

I wasn't overly confident in Weave's review platform. We stopped using our former review platform because Weave offered one in the price of what we were already paying and we didn't see great results. I did decide to stop using them for our reviews and went back to our former company and saw instant results again.