Opiniones de MiVoice Business Solution

Company Phone/IM Service

Puntos a favor:

My company uses this software for our phone service and IM service. It is so nice to be able to instant message employees that are not in the same building.

Contras:

No complaints here- I'm very happy with the functionality of this product. We will continue to use it in our company.

A Great Cisco Alternative

Comentarios: Cisco Agent didn't do enough for us, so we decided to use ShoreTel. Great change, you can type names and extensions straight into the softphone and instantly dial anyone.

Puntos a favor:

Easy to use, great management of devices, users, and admin. Easy dialing, ShoreTel phones can also take a BEATING.

Contras:

The software could be a little cleaner on the side. The UI needs a bit of a change, especially the back end which just looks old.

MiTeam Meetings Review

Comentarios: MiTeam worked well for our video-based delivery solution. It allowed us to go from audio-only to a video-based platform which was part of our yearly department goal. It allowed us to connect "face-to-face" with our participants we rarely get to "see". This helped us to make a jump in our attendance and audience engagement which was also a department goal. We just missed the polling feature and the option to use on a mobile device.

Puntos a favor:

When our team went from audio-based monthly webinars to video-based we took advantage of the MiCollab platform we already used and tried the MiTeam Meetings to deliver our monthly content. It allowed us to connect with over 50 people to deliver our monthly initiatives. It also allowed us to see different participants in the mulit-pane format and allowed for the multiple presenters to be front and center when delivering their own content. The chat feature was helpful for when we needed to keep participants muted but questions that arose could be addressed. With the use of Micollab we were able to send invites with the calendar integration which was efficient and easy for participants to access. The screen sharing feature was the most valuable for us as presenters used presentation slides to highlight their content.

Contras:

We found that the MiTeam Meeting software lacked some functionality we were wanting to use on a regular basis. Polling was a feature we had used with the previous software and was not available with MiTeam. This was definitely a con for us. We use polling to gauge audience interest, knowledge and guide how some of the content will be delivered. This was definitely something we needed. We also found some obstacles with the calendar integration between MiCollab and MiTeam. It didn't always work seamlessly which was a point of frustration for our admin side of operations. We also found that not having mobile integration proved frustrating for some of our participants that needed to access the webinars via mobile device.

Great tool for around the office

Puntos a favor:

I love all of the features that they make available. As an admin setup for new users is very straight forward.

Contras:

I wish their video chat feature allowed for more than just Vidyo. Vidyo is an awful video chat system.

Shoretel VOIP is the best business phone system I've used

Puntos a favor:

It has all the features one could want, is easy to use, and even if you haven't used a feature in a while it basically teaches you again simply

Contras:

It's internet based - which means if we lose internet or electricity our system is down. It happens a couple times a year. But it's the nature of using VOIP, not the system's fault

Wish that if provided additional line features.

Puntos a favor:

The overall function of it is easy to use. There are plenty of options for make busy and the ability to check on other callers and stats.

Contras:

You can only call out one line, there is no way to use more than one line at a time which is extremely difficult in a call center atmosphere which requires you to make multiple calls at once. It requires having to hang up and call back which is tedious.

Better off somewhere else

Puntos a favor:

There isn't much I like about Mitel, but if I were to pick one thing it would be the softphone app they have for Google Chrome

Contras:

The softphone application itself constantly needs to be updated and glitches out quite often.

A great tool but some teething issues makes this a tool that has left us slightly disappointed

Comentarios: It's been a good experience but I wish it could have been better.
We are now considering other options which is a shame

Puntos a favor:

The integration was brilliant but the feature I like the best is the ability to call a number just by clicking on a phone number that has been recognised in Google Chrome by the Chrome extension. This is available either when searching through different webpages or even our CRM system which is accessed through Google Chrome.

Contras:

I don't like that the software has so many issues with our other tools and VPN

Good software for communication

Puntos a favor:

The voice quality and the features like conference, Call transfer, Call hold, Screen share

Contras:

Very large app. The exe file is very big.

YesTel to ShoreTel

Puntos a favor:

It is a well known and established name so I knew it was going to be helpful with the different features it provides. The caller ID after hours is a nice touch when working for a small business!

Contras:

The cell phone app has many bugs and problems at times but other than that, nothing!

Mitel MiCloud Connect

Comentarios: For the most part the system is fairly reliable and integrates well with other software Apps and is very affordable with great endpoint devices

Puntos a favor:

I like the ease of use. Very reliable for the most part. Integrates well with other platforms and apps used by our company.

Contras:

If there is a data outage in the clusters within the data centers outage issues can be an issue. A private cloud solution may be a better option to avoid outages

Enterprise class VOIP phone system at a much lower cost than competitors

Comentarios: We needed a VOIP system that was powerful, yet easy to setup and use without having to hire someone full time to operate it. ShoreTel gave us exactly that and now with over 350 phones, we rarely ever have any issues.

Puntos a favor:

Although its a hardware and software VOIP telephone system, the software is extremely powerful and flexible, yet very easy to setup and use. Once it's programmed, it simply works. There are a lot of hardware options when selecting phones and enterprise required devices that making simple connections to remote offices and mobile users possible. You will also notice Mitel has acquired ShoreTel, but same high quality software and hardware support available.

Contras:

Tech support is great, but extremely expensive and only available through VAR's or primary vendor you purchased hardware through. Trade off is that if not too complex of implementation, instruction manuals provided make for fairly easy install and setup.

Solid Phones & Sturdy products

Comentarios: I like that they are up to date on technology. I like the dial from keyboard function rather than dialing phone numbers all day. We have had many vendors, Shoretel/Mitel products have outlasted most other hardwares if not all.

Puntos a favor:

I have used Shoretel/Mitel for 10 years now, i have been using the same phone since implementation. These are sturdy and well put together phones.

Contras:

The initial sales rep was kind of a shark. Needless to say he is no longer doing sales for shoretel. Shoretlel did the right thing and made good on his promises.

Constant problems, inconsistent reporting, terrible support

Comentarios: This is about Shoretel's new "Connect" system. We were on Shoretel Sky, and had no issues at all. We were told Shoretel Connect had better reporting and integration with our CRM. The switch from Sky to Connect was a nightmare and filled with issues. Four months after the transition and we still have issues pop up every week. As far as support, prior to 2016 Shoretel had one of the best support departments we had the pleasure of interacting with. Sometime during 2016, however, the hold times started getting longer and longer, and the support reps newer. The current hold time, we are experiencing, averages about 45 minutes.. just to get someone on the phone.

Puntos a favor:

Pros: * It is fully cloud based * Ability to rent equipment so no excess inventory is required * they try... but fail

Contras:

Cons: * inconsistent reporting/call history * long hold time for support and if the issue is complicated, it takes several days to get resolved * the datacenter / database backend is constantly breaking; causing issues logging in or getting the phone(s) to work at all * the mobility app (application on smartphone) is antiquated and constantly dropping * Price is extremely high compared to the poor quality of service received

Mitel is OK, sorta

Puntos a favor:

The product is easy to use. Thats about it.

Contras:

When you using the soft phone app we have several issues. 1. Calls drop a lot. 2. You can't just quit the program when you are done. You have to log out. We have noticed that if you do not log out regularly, the sound quality degrades. 3. The Mitel Director portal could use some updating. It is just too busy and we end up calling our third party vendor for support. The Mitel Admin User Guide needs to be updated as well.

Shoretel Review

Comentarios: My over all experience with ShoreTel has been mostly positive. There have been no major issues.

Puntos a favor:

Shoretel has decent support and this product makes things easy for our company. We have had the phone system for quite a few years and have not had much difficulty with it when we had it. We did switch over to a new phone system because it had much more versatilely for our growing company.

Contras:

The client could be more user specific I wish there were a theme and more general updates. The web interface is could use some more work as well.

My Mitel Review

Comentarios: Overall still a pleasant program to use for connecting and networking calls.

Puntos a favor:

I like that it is a quick-to learn software with an easy to use interface. It's almost plug and play with how simple it is to use for the office.

Contras:

There are frequent sign in and log out issues without any reason or network issue.

You really need to invest to get the best out of it

Comentarios: Make sure your infrastructure is suitable for this software.

Puntos a favor:

There is a lot of functionality to use, which gives you options on how you want to use it within your business.

Contras:

The user experience needs updating, as there is too much training needed to use the system.

If you need something to soley dial a number and track information, then Shoretel may be for you!

Puntos a favor:

Shoretel is a very simple program, and gives you exactly what you need; integration with salesforce, easy dialing with a click, tracks the basics (length of a call, connects, outbound calls, inbound calls, and voicemails)

Contras:

Shoretel crashed often (aka, once every two weeks) and the whole sales floor would have to stop calling, and sometimes it would miss calls.

Worked well when it worked

Puntos a favor:

It worked well when it worked. The sound quality was good, the features were good.

Contras:

We had a lot of issues with the phones having to be rebooted, and going offline.

It works, but could be improved upon

Comentarios: Overall, MiCloud seems to be decent software for the job. However, it does have its downsides, and I probably wouldn't choose it if presented with a more reliable option at the same price point.

Puntos a favor:

I am able to see which customer service agents have open lines, which are away from their desks, and which are on other lines, which makes it easier for me as a receptionist to transfer calls back and forth. I also like the ability to customize lines to enable transfers to various departments and branches across our nationwide company.

Contras:

Calls are dropped too frequently for my liking, and often the transfers do not complete properly and bounce back to my line, which can cause confusion and inconvenience to customers during busy times.

MiCloud Connect for Team Connections

Comentarios: MiCloud Connect has allowed a lower-tech non-profit to transition to a cloud-based phone system, allowing for employees to successfully fulfill job functions when away from the physical office and enabling team members to communicate in a smooth, quick chat system.

Puntos a favor:

The positive points of MiCloud Connect allow me to chat with team members about issues or projects without the need to email. I appreciate that MiCloud Connect enables my use of the soft phone, interfacing with the CRM for integrated management of business development tracking and utilization anywhere.

Contras:

Unfortunately, based on my organization's setup in cahoots with MiCloud Connect, any update to the cloud-based system requires administrator permissions, slowing workflow due to the need for our IT team to grant permission for system updates before being able to utilize the program.

This is easy to use, keeps record/history of phone calls and able to transfer dial as well.

Comentarios: You are able to go back and check your call history and check voicemail and see who it is versus calling and not knowing.

Puntos a favor:

Pros: You are able to check call history, check your length of calls, run reports, check statistics, works well with the phone itself and virtual system (application) on the computer. Visual of who left voicemails and caller id.

Contras:

Cons, If the virtual system to log in off ect. goes down it is cumbersome to use the phone to log in and out and check history.

Micloud contact center

Comentarios: We love the software, easy to setup and use

Puntos a favor:

Loved the reports it generates, lots of informations and is customizeable to get the info that you are needing

Contras:

Support is hard to reach when you need them

nice adquisition with shoretel ... mitel

Comentarios: is all about trust, for me this brand have my all trust, i know that nothing is perfecct, nothing is an bullet pruff but allways mitel support us fast and give us the answer that we want from

Puntos a favor:

the easy of use, the flexible architecture of the solution and the surviving service aproach that they have.

Contras:

the telephones hadware are not bad, but some often got issues and from tenth that we buy always one have an issue