--- description: ¿Qué piensan los usuarios de Talkdesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Talkdesk gracias a Capterra Colombia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Talkdesk - Opiniones, precios y características - Capterra Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [Talkdesk](/software/132852/talkdesk) # Talkdesk Canonical: https://www.capterra.co/software/132852/talkdesk Página: 1 de 31\ Siguiente: [Página siguiente](https://www.capterra.co/software/132852/talkdesk?page=2) > Talkdesk es un software de centro de contacto intuitivo basado en la nube con funciones avanzadas, creación de informes completos e integraciones sin problemas. > > Veredicto: 732 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Talkdesk? El mercado objetivo son las empresas de todos los tamaños centradas en el cliente que buscan mejorar sus experiencias a través de interacciones con ellos más personalizadas e impulsadas por los datos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 732 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Talkdesk - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: US$ 85,00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, portugués, ruso - **Países disponibles**: Alemania, Australia, Brasil, Canadá, España, Estados Unidos, Francia, India, Irlanda, Italia, México, Nueva Zelanda, Países Bajos, Reino Unido ## Funciones - Acciones activadas por evento - Alerts/Escalation - Automatización proceso/flujo de trabajo - CRM - Comunicación multicanal - Conexiones SIP - Creación de informes y estadísticas - Creación de informes/análisis - De texto a voz - Desvío de llamadas - Distribución automática de llamadas - Employee Coaching Tools - Encuestas de cliente - Enrutamiento automatizado - Enrutamiento de llamadas - Entrada de teclado del teléfono - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de contactos - Gestión de la base de conocimiento - Gestión de la calidad - Gestión de la experiencia del cliente - Gestión de listas - Gestión del personal - Grabación - Grabación de llamadas - Grabación de texto de llamada - IVR - Integración de telefonía informática - Interfaz de agentes - Marcador automático - Marcador predictivo - Mensaje de voz - Métricas de rendimiento - Panel de actividades - Panel de comunicaciones - Para centros de atención telefónica - Personalización de la voz - Planificación de personal - Previsión de trabajo - Programación de rellamadas - Registro de llamadas - Seguimiento de interacciones - Seguimiento de llamadas - Selección de llamadas - Supervisión de llamadas - Third-Party Integrations - Varios scripts - VoIP ## Integraciones (en total: 46) - Acquire - Airkit - Avochato - BigCommerce - Brand Embassy - Contactually - CrankWheel - Dasceq - Freshdesk - Google Contacts - Groove - Help Scout - Highrise - Hoopla - Intercom … y 31 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.capterra.co/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.co/directory/30007/call-center/software) - [Soluciones de telefonía](https://www.capterra.co/directory/30084/telephony/software) - [Sistemas IVR](https://www.capterra.co/directory/30231/ivr/software) - [Programas para grabar llamadas](https://www.capterra.co/directory/30533/call-recording/software) - [Software para VoIP](https://www.capterra.co/directory/30940/voip/software) ## Alternativas 1. [Zoho Desk](https://www.capterra.co/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.co/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.capterra.co/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.capterra.co/software/62194/livechat) — 4.6/5 (1715 reviews) ## Opiniones ### "It's easy to get in touch with Talkdesk's helpful staff" — 5.0/5 > **Saskia** | *11 de septiembre de 2023* | Restaurantes | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option. > > **Puntos en contra**: When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful. > > The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign. ----- ### "Review from daily user" — 4.0/5 > **Olga** | *9 de enero de 2026* | Hospital y atención sanitaria | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. > > **Puntos en contra**: It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. > > It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. ----- ### "Worst experience we had" — 1.0/5 > **Usuario verificado** | *6 de noviembre de 2015* | Internet > > **Puntos a favor**: Nice app, nice design, easy to use, good quality of sound. > > **Puntos en contra**: Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money. > > I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable\! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services. ----- ### "Why Talkdesk" — 5.0/5 > **Leslie** | *25 de marzo de 2025* | Servicios para el consumidor | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: all the different features you can add or take away. > > **Puntos en contra**: that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. > > Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. ----- ### "TalkDesk is above the rest\! - Cortney K" — 5.0/5 > **Cortney** | *18 de noviembre de 2019* | Propiedad inmobiliaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere\! > > **Puntos en contra**: Sometimes the audio is best when connected via ethernet cable. > > TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable. ----- Página: 1 de 31\ Siguiente: [Página siguiente](https://www.capterra.co/software/132852/talkdesk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co/software/132852/talkdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados