Opiniones de SimplePractice

SIMPLE Y FACIL DE USAR

Comentarios: Tiene una interfaz amigable, te permite navegar sin problemas, lo recomiendo.

Puntos a favor:

SimplePractice, es realmente fácil de usar y la interfaz de usuario es agradable. Hace que muchas de las tareas de documentación y facturación sean muy fáciles. Me facilita ocuparme de todo lo que necesito con respecto a la incorporación del cliente Algo para destacar es que se incluyen videos.

Contras:

En términos generales, no tengo alguna función que no me guste, es realmente muy buen programa.

Vale la pena adquirirlo.

Puntos a favor:

Es intuitivo ofrece todo lo que se necesita para llevar a cabo las labores diarias, me encanto que es facil de implementar.

Contras:

Es algo molesque que ingremente su valor a medida que pasa el tiempo.

Herramienta para recordatorio de citas

Comentarios: Recomiendo esta herramienta porque podemos mantener los recordatorios al día

Puntos a favor:

Que es una herramienta para mantener mi trabajo en orden

Contras:

La falta de funciones avanzadas para poder hacer otras gestiones

How about practicing with SimplePractice

Comentarios: Es un buen software,da un buen aporte pero tiene varias cosas por pulir.

Puntos a favor:

Es un software que por las funciones que tiene y la interfaz que tiene es intuitivo y fácil de aprender a manejar y usar para con el usuario, debido a esto su implementación es relativamente sencilla para cualquier empresa

Contras:

Se siente la falta de algunas funciones o lo básicas que son y así mismo si pudiesen ser mas económicas seria mucho mejor

Comercial sumamente confiable

Comentarios: En el mercado emergente es más difícil encontrar productos con tanta eficiencia como este, me ayuda mucho ya que reúne todas las características.

Puntos a favor:

Tiene todos los requisitos que buscas para ayudarte en tu trabajo cotidiano. Es simple y fácil de utilizar. De fácil acceso para cualquiera que desee un software de confianza.

Contras:

Se necesita mejor solo un poco en la imagen. Separar un poco los elementos a buscar con títulos más accesibles.

Does a lot.

Comentarios: Good overall. The one other thing I would like to mention is that you can’t get a live help from Tech support in real time. You can “attend” virtual classes, sign up for live classes (which I haven’t done. Time thing) and if you have a question, you can submit it to a chat community (not helpful, not enough docs so they responses are non-relevant) or you submit an email to technical support and they write back. Here’s the catch. You have to respond to their response right away or if you miss the 2; hour window they consider your request “satisfied” and they move in. My suggestion would be to hire more live real time tech support. And if you want to add physicians, consider adding eprescribe and a lab interface. Just my suggestions. There are lots of reasons to not cater to doctors, but if Simple Practice would want to do that, a few small fixes could make this a very usable and more complete package.

Puntos a favor:

Nice and plain in a lot of ways yet let’s you do these things: Set up your own intake forms, diagnostic codes, billing forms, scheduling, a secure patient portal so when patients contact you, you can send them a secure link they can use to sign your consent forms, pay you using a credit card which you don’t have to handle, schedule a session, and do a telehealth visit in a secure HIPAA compliant way. There is also a way to do billing so bills can be submitted to an insurance company.

Contras:

Simple practice is designed for mental health professionals and non-MD’s mainly, so as a psychiatrist, it does MOST but NOT ALL of the things I need for a telepsych practice. For example, I cannot e-prescribe, order labs or review lab results using simple practice. But that’s okay. They never claimed it could be used for this. So I am still getting off the ground with my own practice and will probably just use some work arounds such as writing paper scripts for now, and this is fine unless I get a patient who needs clozaril, lithium or delante, at which time I will need to get lab ordering and reviewing capabilities from somewhere else. So the thing is this. Simple Practice does a lot of things. For a psychotherapist non-prescriber, it would pretty much do everything you could ever want a platform to do. For a psychiatrist, it hits about 2/3 of the total function domain needed. For internal medicine, family medicine or endocrinology I would definitely recommend doing something else. They make no claims to physician specific and the main reason I picked it is for the telehealth and the billing simplification and the collect payment without touching money feature.

Easy-to-Use, Customizable, and Well-Intergrated

Comentarios: Overall, this is a great product. I'd just recommend a few minor adjustments and it would be the perfect EHR!

Puntos a favor:

I really love the intuitive calendar management. I can 'drag and drop' appointments and can easily set recurrences and move recurring appointments. I also love the 'Load Last Note' feature where I can save time on filling in standard fields and concentrate more on the weekly/bi-weekly changes in information (i.e. client progress, client needs).

Contras:

I would improve the Telehealth app. The Telehealth app seems to malfunction quite frequently when clients are using their phones to join appointments. I have also noticed that my video glitches quite frequently. I would also improve the 'Share' function on Telehealth. It is very hard to screenshare and use it for sharing worksheets and handbooks.

Simple Practice, Easy to Use

Comentarios: It has been good and smooth. Easy to submit new claims and follow ups.

Puntos a favor:

Is very easy to use. All the information is easy to find.

Contras:

Process about deleting a claim. It is too difficult.

Simple says it all, easy to set up for solo providers

Comentarios: Simple Practice is fundamental and ideally suited for small practices not credentialed with insurance companies. It excels for solo providers, offering numerous features that many EHRs typically charge extra for, all while being highly affordable.

Puntos a favor:

Simple Practice is straightforward and user-friendly. Its setup is convenient, reducing unnecessary stress and simplifying error correction. Therapists may find it particularly beneficial, especially if they provide super billing or accept private payments.

Contras:

Accidentally deleting items can be problematic, especially when in a rush or with patients waiting, as retrieval can be difficult. The calendar system would benefit from improved templates to reduce the need for manual input, which currently creates excessive administrative time. The ability to apply changes all at once, rather than individually, would also be advantageous.

staff intake nurse and educator

Comentarios: some what difficult to chose from the drop panel and pick the diagnosis i need to fit the client

Puntos a favor:

it is very simple i like that it is real easy to use and i am able to make simple notes

Contras:

not able to program to fit paperless business also i have trouble fitting the diagnosis with a intervention and goal sometimes

Outstanding product at an affordable price

Comentarios: Initially hesitant to adopt SimplePractice, I was accustomed to and comfortable with another EHR system. However, upon making the transition and familiarizing myself with the platform's navigation, the evident ease of use quickly became apparent.

Puntos a favor:

I spend significantly less on this software compared to a similar product I used before. It's user-friendly, and the customer support team responds promptly to my inquiries.

Contras:

The current system lacks user-friendly features that would facilitate a smooth document submission process.

Simple Practice: The Best And Easy

Comentarios: Love it, easy to use and customer support is amazing

Puntos a favor:

Clearly laid out, well defined and comprehensive with practice features

Contras:

need more video simulations and role play training scenarios

Business Owner

Puntos a favor:

Once set up, Simple Practice was easy to use.

Contras:

It's difficult to get your company set up on the platform.

It's an ok app for what it does

Comentarios: not great, not terrible. I find the app to be simple for a small provider, but not stellar for the clients.

Puntos a favor:

easy to see billing and insurance papers

Contras:

I don't always see my notifications I sometimes need to hunt and peck to find what I'm looking for from my provider

Excellent for scheduling

Puntos a favor:

It's an excellent product for schedulling!

Contras:

There is a big learning curve in the beginning.

Overall great software that could use a few improvements

Comentarios: Overall, I have been happy with Simple Practice. I wanted a place I could handle paperwork, notes, billing, scheduling, and secure video and messaging--this has got it all. It's priced fairly, and so far has been more consistent than more expensive competitors. The support staff is helpful and quick to respond, but I would like to see clients have direct support access so that I am not having to be a middle person when they have technical issues. (I was told they try to limit client contact for privacy reasons, but with a BAA and informed consent in place, I don't see how privacy would be an issue.) The biggest change I would like to see is for clients to be able to upload and send documents. This is something I'd imagine multiple users would appreciate as many of us are offering telehealth and need to have a copy of each client's ID. Also, it would be more convenient for providers if clients could access their demographics so that the provider is not responsible for making changes whenever they'd like to opt in/out of text or email alerts. Finally, I'd like to see the consent documents moved out of the client portal and with the other forms so they are more easily accessible for updating.

Puntos a favor:

Mostly user-friendly, responsive and helpful customer support, customizable templates, clear video, easy client onboarding and billing, great value for the price

Contras:

Placement of consent documents is awkward and not intuitive. I would like the client to be able to send documents to me, access tech support, and change their demographic info and opt in/out choices.

Not Bad, but I miss Epic

Comentarios: So far, I've only created templates, added clients, and input insurance information. I'm moving on to billing next week so I'll know more then. I would add that I really appreciated the half-hour in-person tutorial (via zoom) I received near the end of my trial period.

Puntos a favor:

There are many things I like about this EMR: the format is pleasing and (mostly) intuitive, the side bars are handy, and the trove of FAQ's and videos is astounding and often very helpful.

Contras:

The templates limit the user to certain forms and give fairly small boxes for narrative responses. I used to use EPIC and I miss being able to populate an open page with my template and add/adjust it as desired, like a Word document. I also wish the calendar allowed for more detail--like, a different color for intakes vs follow-up appointments would be really nice. Or, there could be a code before the client's name in the calendar slot--like, 'I - Jane Doe' and 'F - John Doe'. I also wish that the end time of the appts was more clear. I like to schedule a 15 min break between my appts and the "Weekly" view is definitely better than the "monthly" view for this, but still not as clear as I would like.

Simple Practice for SLP

Comentarios: Overall would recommend to anyone with a small practice who is willing to put the time/effort into creating their own templates.

Puntos a favor:

Overall this software is very intuitive. It's relatively easy to customize and I love having my documentation in billing all in one place for such a low cost. The customer services is exceptional. Anytime I have a question I simply send a message and link and I have a helpful response within 24 hours.

Contras:

As a pediatric SLP, I have had to create my own templates for pretty much everything due to insurance requirements and the nature of my assessment and treatment. This can be time consuming for sure. I would love to be able to use the telehealth software, but I really need to be able to give the kids remote control in order to keep them engaged and as far as I know that isn't a feature at this point. The billing can get confusing, but the customer service has been incredibly helpful with this and I feel it's mostly due to the complexity of the billing for that client more so than the software.

Great get started product

Comentarios: I recommend this product to anyone starting off with their business. It is a good resource for a thriving business as well. But when starting off everything is so overwhelming, yet Simple Practice makes it smooth and stress free.

Puntos a favor:

I love how it has all that I needed to get my coaching business started. Easy set up of appointments and billing options. Very easy. Very helpful when feeling overwhelmed with starting a business up and running. I have gone from a brand new business to a thriving coaching business with the help and ease of Simple practice. It links into my apple calendar and my google calendar. It sends a reminder and link to my client. The billing system is smooth.

Contras:

I have had a few glitches with the reminder app. Sometimes the extra features are not translated from the phone app to the overall system.

A cluster from start to finish

Comentarios: Originally as a sole provider- it was OK, that was before it got sold. Now it is a different company and it is HORRIBLE. They don't know what they are doing and they don't even know the basics of billing. It is a total mess- and it is a fraud for them to be saying they can do the billing with this software, because they clearly cannot.

Puntos a favor:

For solo providers, maybe passable. Horrible for groups

Contras:

The billing is a total cluster and now so is customer service, outsourced to the DR. Your bills go through APEX EDI clearinghouse BUT the ERAS supposedly come back through Change Healthcare- two different clearinghouses- special fees with that, of course. Our company was never set up properly nor advised of this and have had no ERAs for more than 10 weeks now. ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we discovered this, they told us it was our problem- even though THEY set up the billing and we gave the correct information.

SP for SLPs

Comentarios: The tech support has been very prompt and thorough as I have been learning the software. I think SP is willing to make adjustments to make this software more customized to SLPs so I bet it will only get better with time.

Puntos a favor:

It has almost everything in one place (px docs, records, claims, appointments, reminders, intake forms, patient portal)

Contras:

eval templates for SLPs is poor (I like how clinicsource formulates the patient info at the top, you can copy over from previous eval and edit, and there are checkboxes + templates for evals but SP is not like this to my knowledge), SP does not tell you at the top of each note how many visits remain or the expiration date on the auth, you cannot change the place of service or code at the top of each note,

Comprehensive Software for my Solo Practice

Comentarios: I tried a number of different software platforms, and SimplePractice was the most comprehensive and easy to use.

Puntos a favor:

The Calendar is easy to use and the Client Portal is very convenient for clients to complete paperwork.

Contras:

The Video Telehealth option did not include key features and was expensive and nagivation of creating forms was difficult

Private Practice Mental Health Counseling

Comentarios: It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing. I asked early on if they were considering offering a group format and was told it was something they were looking at doing, but in the last 2 years there have been no moves that direction. There are other issues such as my particular license (LPC) was not an option. I had to have them manually add it on their end to get it to populate on my signature. There are nearly always "workarounds" offered when I contact them about issues, but I don't want workarounds. If you don't mind that, it shouldn't be a problem.

Puntos a favor:

I like the price of Luminello give the features included such as online scheduling, client portal, appointment reminders, billing and payment tracking.

Contras:

1. Only one professional can use the CL's email address: If another professional inside or outside your practice uses Luminello and you "share" a CL (ie referral from a psychiatrist for counseling and that psychiatrist uses Luminello in their practice) you have to ask the CL for a different email address because Luminello will not allow you to use any email already in use. The CL then cannot use their preferred email and must give a secondary email which is off-putting to CLs. This is true within the practice as well. If one provider saw the client first and then later referred the client to a different provider, the new provider cannot use the same email to set up the client's account in Luminello. Again, off-putting. 2. Number one happens most in the case of siblings. We see children in our practice. If I'm seeing one child and another Th is seeing the other child, only one of us can invite the parents to the portal and the parents can then only see information about one child. 3. Number 2 relates to seeing kids of divorce: the system only allows one email per client, so when seeing children of divorce only one parent can be invited to the portal. 4. The system itself is slow and clunky. It's slow to refresh and there seem to be unnecessary steps involved in some tasks. 5. It is ONLY for a solo practice, so if you ever plan to grow into a group practice, do not begin with Luminello unless finding a new system and moving all your data is something you enjoy.

A step in the right direction for our group practice.

Comentarios: So far, very excited, very pleased with your customer service and overall happy that we made the jump from three separate software over to one. Please see the comments above, in regard to your calendar which -- is the main criticism for your software. I would be happy to follow up on my ideas via email. The overall cost for simple practice technically isn't saving us any money, but it is saving lots of time.

Puntos a favor:

I love how FAST and transparent the claims billing and processing experience is. It takes just moments to file and send information out to insurance companies. Whereas we used to have to manually work back and forth from various accounts when using our previous EHR program. I love the reporting features. We can cut out having to manually track information in excel sheets because Simple Practice makes it available to us at any time. This helps us to track claims, understand our financials and to keep on target with our clients' copays and claims. The dropdown menus featured, to pull up information on a specific clinician, and pull up their practice information, clients and more is SUCH a great feature for managing our group practice. Did I mention, that sending claims is easier than ever? - this ease alone is what has me and my team jumping for joy.

Contras:

I don't like your calendar. This is where things seem to go awry for myself and our clinicians. I think that you guys would benefit by updating and creating a much more user-friendly experience with more control and detail from the calendar. Before making the change to Simple Practice, our office utilized and paid for Acuity Scheduling. While we totally understand that things would naturally be different from one program to the other, we were, and continue to be baffled and very confused with your calendar programming. Especially using it as a group practice. The calendar is very unorganized, there really is no detail and it technically takes us 2-3 minutes longer to schedule new clients because you do not offer a drop-down box or mini-calendar to select from in order to see available times. I also cannot stand, the way that when you click in an availble slot in the day view, it defaults to the very minute -- 60 minute sessions need to begin on the hour, and when we are selecting the date, we are having to correct it from " 5:15 pm" to "5:00 pm". Managing therapists schedules is also a pain. I would like to see an overhaul to your calendar that features new availability designation, new appointment selection, and one that works based on the times and hours that each therapist states for their own schedule. I want to see more control int he calendar. End request: Create a much better, user friendly calendar!

Simple Practice - there is truth in the name

Comentarios: I have tested out Simple Practice for our group practice and we plan on transitioning to it. It's rare to find a company so well balanced in its direction. The user interface design is well thought out and makes doing otherwise complex procedures simple and straightforward. The documentation and user support is something you would expect from a much larger and more resourced entity. The product development has been very focused and well planned as features are thoughtfully implemented. Some of their competitors seem to decide which features to develop at random. Simple Practice first popped on my radar in 2012 and they had a beautiful interface, a simple iphone app, but they couldn't do much other than notes and calendaring. Oh, how things have changed. They now take payment, and even do autopay on weekly clients. They simply and beautifully execute therapy notes, have a client portal, process insurance claims, have appointment reminders, treatment plans, calendar sync, and you can have clients signup and schedule directly through simple practice. You can even push them assessments to fill out to add to their records. I didn't like how their product shows client credit's and debit's. I will say that it seems like there is a more intuitive way to do this for reconciling accounts. When you first look at it, it will confuse you and I am sure it is something they spend time on with each new customer. This surprises me that they have kept it this way since everything else is so intuitive. The only area I can't speak to is what their reporting looks like. Theranest has a feature I like in their reporting as it shows you by clinician and referral source, who has sent you the most business the stick rate, and things like this. Personally, I would love to be able to see more granular data to know what each clinician is best with matching intakes with treatment outcomes and being able to see each clinician's number of clients who are active and their insurance to private pay ratios. If I were to extend my wishlist, I would like some limited CRM features as well to help with new client inquiries. All of that said, Simple Practice is the Tesla of therapist EMR's. They are pioneering the field and they know it. I recommend them to all clinicians.

Puntos a favor:

Features, product speed of development, user interface design, ease of implementation.

Contras:

reporting, cost if you have a group, the only credit card company support is Stripe's API and they have a minimum of per month volume before they will lower their fee's.