---
description: ¿Qué piensan los usuarios de Helpjuice? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Helpjuice gracias a Capterra Colombia.
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title: Helpjuice - Opiniones, precios y características - Capterra Colombia 2026
---

Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [Helpjuice](/software/130533/helpjuice)

# Helpjuice

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> Software de base de conocimientos diseñado para reducir la asistencia Totalmente modificable, incluye análisis, búsqueda inteligente instantánea, múltiples idiomas.
> 
> Veredicto: 104 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Helpjuice?

Desde pequeñas empresas hasta empresas Fortune 500, miles de clientes confían en Helpjuice para impulsar su base de conocimientos

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.7/5** | 104 Opiniones |
| Facilidad de uso | 4.6/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.8/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.7/5 | Basado en las opiniones generales |
| Funciones | 4.4/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Helpjuice
- **Constitución**: 2011

## Contexto comercial

- **Precio inicial**: US$ 120,00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Arabia Saudita, Argelia, Argentina, Armenia, Australia, Austria, Azerbaiyán, Bangladés, Baréin, Benín, Bielorrusia, Bosnia y Herzegovina, Botsuana, Brasil, Brunéi y 143 más

## Funciones

- Alertas y notificaciones
- Búsqueda de texto completo
- Búsqueda/filtro
- Catalog Management
- Controles o permisos de acceso
- Creación de informes y estadísticas
- Creación de informes/análisis
- Creación de marca personalizable
- Discussions/Forums
- Edición de texto
- Editor de texto enriquecido
- Encuestas y comentarios
- Gestión de SEO
- Gestión de comentarios
- Gestión de contenidos
- Gestión de documentos
- Gestión de la base de conocimiento
- Gestión de usuarios
- Gestión del conocimiento
- Herramientas de colaboración
- Modelos personalizables
- Portal de autoservicio
- Third-Party Integrations
- Varios idiomas

## Integraciones (en total: 16)

- ASTRA
- AUDITWorks
- Contact Cloud
- Freshdesk
- Google Drive
- Intercom
- Microsoft SharePoint
- Microsoft Teams
- Olark
- Salesforce Platform
- Shopify
- Slack
- Squarespace
- WordPress
- Zapier

… y 1 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software de gestión del conocimiento](https://www.capterra.co/directory/30094/knowledge-management/software)

## Categorías relacionadas

- [Software de gestión del conocimiento](https://www.capterra.co/directory/30094/knowledge-management/software)
- [Software de base de conocimientos](https://www.capterra.co/directory/32454/knowledge-base/software)
- [Software de intranet](https://www.capterra.co/directory/31015/intranet/software)

## Alternativas

1. [Guru](https://www.capterra.co/software/145390/guru) — 4.8/5 (639 reviews)
2. [Connecteam](https://www.capterra.co/software/153140/connecteam) — 4.6/5 (5282 reviews)
3. [Confluence](https://www.capterra.co/software/136446/confluence) — 4.5/5 (3691 reviews)
4. [Document360](https://www.capterra.co/software/177031/document360) — 4.7/5 (292 reviews)
5. [Freshservice](https://www.capterra.co/software/132997/freshservice) — 4.5/5 (733 reviews)

## Opiniones

### "Helpjuice Provides Knowledge Management with Great Features at a Reasonable Price\!" — 5.0/5

> **Dan** | *12 de septiembre de 2022* | Comercio mayorista | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Helpjuice is very easy to setup. It provides enterprise features like SSO, excellent user management, and incredible import tools. Their support Team is amazing. They themed our site from our external website as part of our trial and have answered every question we've had with lightening fast response times.
> 
> **Puntos en contra**: There's not much that I would consider a con. Category management is easy once you understand how it works, but it has some counter intuitive elements.
> 
> The Helpjuice Team has been great to work with. The solution is easy to use, easy to maintain, and is extremely affordable.

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### "Easy to use and feature packed. All at a very Reasonable Price" — 5.0/5

> **Kevin** | *4 de junio de 2026* | Biotecnología | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: The platform is very user-friendly and easy to use. The UX and article editor are very intuitive. The ability to add accordions, tabs, and decision trees without any coding knowledge is a big plus. The price is very reasonable for the amount of features available. The platform gives you access to the entire HTML, CSS, and Javascript which allows for endless customization.
> 
> **Puntos en contra**: The auto-save feature is a nice-to-have; however, I find it can be a bit slow to detect changes. Sometimes it does not detect minor changes. The visual editor function for website customization is a bit clunky.

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### "HelpJuice is the one solution the fits all sizes" — 3.0/5

> **Caine** | *19 de julio de 2021* | Electrónica de consumo | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: So many features, some we did not even know were possible
> 
> **Puntos en contra**: It is kinda clunky on the admin side. They need some more front end engineers and designers to upgrade this part or large companies are not going to use it
> 
> So far so good, love our new help center and love the future I see using HelpJuice here at Pura

-----

### "The Basics Are Great" — 4.0/5

> **Megan** | *16 de junio de 2026* | Muebles | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: Helpjuice makes it fairly easy for new staff to get started making and publishing articles. The support is responsive.
> 
> **Puntos en contra**: Tools for managing and organizing the knowledge base are limited. As we use our knowledge base to manage internal resources for multiple groups, not being able to "view as" a user from those groups is also limiting. 
Options to customize seem unlimited, but you need to have a clear idea of what you want.

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### "Worth the squeeze" — 5.0/5

> **Tommy** | *21 de julio de 2025* | Software informático | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: I like the article editor the most, but I have to point out how helpful their support teams are. Helpjuice offers live support for their customers. It's wonderful to get a human response when necessary.
> 
> **Puntos en contra**: I don't have much to not like. Over my time with Helpjuice, they've improved or added my desired features.
> 
> Overall, our team has greatly benefited from switching to Helpjuice. They've made us feel like they're invested in our success.

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## Enlaces

- [Ver en Capterra](https://www.capterra.co/software/130533/helpjuice)

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